Industry vertical

Customer Support & Service

Serving customers after the sale — help desks and service desks, contact and call centers, live chat and messaging support, and the feedback and satisfaction layers around them.

291 providers 2809 APIs

Customer Support & Service on the APIs.io network indexes 291 providers publishing 2809 APIs across this industry vertical.

Notable providers include HubSpot, Twilio, Salesforce, Ada, Brevo, Amazon Lex, and 285 more — each profile links out to that provider’s APIs, schemas, and governance artifacts.

Related industries: Telecommunications & Connectivity, Communications Platform as a Service (CPaaS), Marketing & Advertising, and Customer Relationship Management (CRM). Browse every industry vertical at industries.apis.io.

About this industry

Serving customers after the sale — help desks and service desks, contact and call centers, live chat and messaging support, and the feedback and satisfaction layers around them. Membership is computed from every provider in the catalog whose tags match this vertical — 291 at the last build — rather than from a fixed list.

Providers (291)

Provider	Description	APIs	Rating
HubSpot	HubSpot is an AI-native customer platform built around the Smart CRM, unifying marketing, sales, customer service, content, commerce and operations on a single shared customer r...	70	exemplar
Twilio	Cloud communications platform providing APIs for SMS, voice, video, and authentication services. Twilio offers 30+ APIs covering messaging, voice, video, email, identity verific...	153	exemplar
Salesforce	Salesforce is a cloud-based customer relationship management (CRM) platform that provides a comprehensive suite of enterprise applications for sales, service, marketing, commerc...	185	exemplar
Ada	Ada is an AI-powered customer service automation platform that enables enterprises to deploy AI agents capable of resolving customer inquiries across digital channels without hu...	22	exemplar
Brevo	Brevo (formerly Sendinblue) is a French customer-relationship platform that combines email marketing, transactional email and SMTP relay, transactional and campaign SMS, WhatsAp...	44	exemplar
Amazon Lex	Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applicat...	11	exemplar
8x8	8x8, Inc. is a San Jose, California headquartered cloud communications provider that sells an integrated UCaaS, CCaaS and CPaaS platform (marketed as XCaaS) to business buyers i...	70	exemplar
Zendesk	Zendesk provides customer service and engagement software that helps businesses manage support tickets, automate workflows, and offer multi-channel supportincluding email, chat,...	150	exemplar
Khoros	Khoros is the enterprise online-community and social-customer-engagement platform formed when Lithium Technologies merged with Spredfast in 2018; the combined company rebranded ...	73	exemplar
Salesforce Service Cloud APIs	Salesforce Service Cloud is the customer-service and contact-centre product on the Salesforce Platform, and its API surface is the Salesforce Platform API applied to service obj...	19	exemplar
Regal	Regal is a New York City-based AI Agent Platform purpose-built for contact center operations. The Regal platform lets enterprises design, test, deploy, monitor, and continuously...	10	exemplar
Zoom Phone	Zoom Phone is the cloud PBX / UCaaS voice product of Zoom Communications, headquartered in San Jose, California, and sold worldwide from its United States home market. It replac...	51	exemplar
SignalWire	SignalWire is a Programmable Unified Communications (PUC) platform for voice, messaging, video, fax, SIP and AI voice agents, built by the team behind FreeSWITCH. It publishes t...	80	exemplar
Erxes	Open-source Experience Operating System (XOS) that unifies marketing, sales, operations and support in one self-hostable platform, positioned as a replacement for HubSpot, Zende...	1	strong
Syllable	Syllable is a Mountain View, California company (founded 2017) that operates an agentic platform for building, deploying and optimizing AI voice, SMS, email, web-chat and WhatsA...	40	strong
SugarCRM	SugarCRM — rebranded as SugarAI in April 2026, with www.sugarcrm.com now redirecting to www.sugarai.com — is a B2B sales CRM platform serving 4,000+ customers and over one milli...	1	strong
Hootsuite	Hootsuite is a social media management platform that lets organizations schedule posts, monitor conversations, run paid campaigns, and analyze performance across LinkedIn, X (Tw...	21	strong
ClosedLoop AI	Product-intelligence platform that turns customer conversations and feedback (Gong, Fireflies, Slack, Zendesk, Intercom, Salesforce, HubSpot, surveys, product usage; 40+ integra...	13	strong
Genesys	Genesys is a global cloud customer experience (CX) and contact center software company whose flagship Genesys Cloud CX platform powers omnichannel customer engagement, routing, ...	87	strong
PixieBrix	PixieBrix is a browser-based platform for customer care and enterprise operations teams that layers automation, AI assistance, integrations and real-time policy enforcement onto...	31	strong
Creatio	Creatio is a global software vendor of an AI-native no-code platform for customer relationship management (CRM) and workflow / business process automation. Its product line span...	7	strong
Zoho	Zoho is a comprehensive cloud software suite offering 55+ integrated business applications for sales, marketing, customer service, finance, HR, collaboration, and custom solutio...	204	strong
FrontApp	Front is a customer service and communication platform that combines the efficiency of a help desk with the familiarity of email, giving teams a shared inbox across email, SMS, ...	37	strong
Entergram	Entergram is a CRM built specifically for Telegram. It connects personal Telegram accounts (not bots) into a shared team workspace where sales, support, community and trading te...	16	strong
Klaus	Klaus is an AI-powered conversation review and quality assurance (QA) platform for customer support teams, founded in Tallinn, Estonia in 2019 and acquired by Zendesk in 2023, w...	2	strong
Asapp3	ASAPP (formerly Asapp3) is a leading AI‑powered customer experience platform for enterprise contact centers. It provides generative AI agents, human‑in‑the‑loop workflows, and r...	10	strong
RingCentral	RingCentral provides unified cloud communications for businesses including voice, video, messaging, contact center, and events. The RingCentral API exposes call control, SMS, fa...	84	strong
Amazon Connect	Amazon Connect is a cloud-based contact center service that makes it easy to set up and manage a customer contact center and provide reliable customer engagement at any scale, w...	22	strong
Brainfish	Brainfish is an AI product-support platform for B2B SaaS companies, built in Sydney and deployed globally with US/EU/AU data residency. Its AI support agents resolve customer ti...	9	strong
Evermuse	Evermuse is an AI advisor for product teams that turns every customer signal — sales and success calls, support conversations, meeting notes, emails, surveys, and reviews — into...	1	strong
Gridspace	Gridspace is a voice AI company (founded 2013) that now operates as Guava (goguava.ai) — a voice agent platform built for regulated industries such as healthcare, banking, insur...	3	strong
CloudTalk	CloudTalk is an AI-powered cloud call center and business phone system (CCaaS) for sales and customer support teams, backed by Point Nine. Its public REST API (served at https:/...	15	strong
Kixie	Kixie is a Los Angeles based sales-engagement and revenue-communications platform built around PowerCall, a multi-line power dialer, business phone service and SMS/MMS product t...	3	strong
ASAPP	ASAPP is an AI-native customer experience (CX) company whose platform, ASAPP CXP, automates and augments contact-center interactions across voice and chat. Its flagship Generati...	14	strong
Hatch	Hatch is an AI-powered customer communication platform for service businesses, unifying voice, SMS, and email into a single system with custom AI agents (AI CSRs) that text and ...	1	strong
ReviewTrackers	ReviewTrackers is an online reputation management platform that enables businesses to monitor reviews across 100+ review sites, respond to customer feedback, generate new review...	1	strong
Bolna	Bolna is a voice AI platform for building, testing, deploying, and scaling conversational voice agents that place and receive phone calls with human-like, multilingual intellige...	1	strong
Observe.AI	Observe.AI is an agentic AI platform for the contact center, providing purpose-built AI agents that handle customer support end-to-end across voice and chat, real-time AI Copilo...	7	strong
Replicant	Replicant is an enterprise agentic customer service platform that automates high-volume contact center conversations across voice, chat, and messaging, and analyzes 100% of inte...	1	strong
Kore.ai	Kore.ai is an enterprise conversational and agentic AI platform used to build, deploy, govern and observe AI agents for customer experience and employee experience work — contac...	5	strong
Gladly	Gladly is a San Francisco–based people-centered customer service AI platform. The Gladly Hero agent workspace unifies voice, chat, SMS, email, and social into a single, channel-...	28	developing
Hiver	Hiver (Hiver Inc., originally GrexIt) builds an AI-powered customer service platform for teams that run support out of shared email addresses. It ships in two forms: Hiver in Gm...	2	developing
Dovetail	Dovetail is a customer intelligence platform that aggregates customer feedback from sales calls, support tickets, user-research sessions, surveys and other channels, then uses A...	23	developing
Plain	Plain is a customer support platform for B2B and technical SaaS companies, built entirely on its own public GraphQL API so there is full parity between what the product UI and t...	1	developing
Quo	Quo (formerly OpenPhone) is an AI-powered business communication platform that unifies calls, texts, and contacts in one shared workspace for startups and small businesses. Its ...	9	developing
Clozd	Clozd is a Lehi, Utah based decision-intelligence and win-loss analysis platform that collects structured buyer feedback — through human-led live interviews, AI-assisted Flex in...	8	developing
Avaya	Avaya is a global enterprise communications company whose developer surface spans two cloud platforms: Avaya Infinity, the cloud-native customer experience platform launched in ...	84	developing
Bright Pattern	Bright Pattern is a cloud contact center (CCaaS) software company whose omnichannel platform routes voice, IVR, email, chat, SMS/MMS, video and social messenger conversations to...	14	developing
VoiceGenie	VoiceGenie (Ori Labs Ltd.) is a conversational voice AI platform for sales automation that lets teams deploy AI voice agents to run outbound and inbound phone calls end to end. ...	2	developing
Assembled	Assembled is a San Francisco-headquartered support operations platform that unifies workforce management (WFM), AI agents, and AI Copilot for modern customer support teams. Foun...	27	developing
Intercom	Intercom is an AI-powered customer service platform that enables businesses to build seamless customized experiences through its Help Desk and Messenger. The Intercom API allows...	9	developing
Allo-Media	Allo-Media, which now trades as uh!ive, is a French conversational-voice-AI company that transcribes and analyses telephone conversations in real time and in batch. Its platform...	4	developing
Devrev	DevRev is an AI-native platform that unifies customer support, product development, and analytics on a single knowledge graph connecting end users (Rev), builders (Dev), and the...	1	developing
Authenticx	Authenticx is a healthcare conversation intelligence platform that ingests contact-center interactions — call audio, chat transcripts, and email — and applies speech analytics a...	19	developing
Back Market	Back Market is a French-founded global online marketplace dedicated exclusively to refurbished consumer electronics — smartphones, laptops, tablets, consoles, watches, audio and...	9	developing
Netomi	Netomi (founded 2016 as msg.ai) is an enterprise agentic AI platform for customer experience. Its "Agentic OS for CX" orchestrates a network of AI agents across chat, email, tel...	34	developing
Sprinklr	Sprinklr is a unified customer experience management (Unified-CXM) platform offering REST APIs for social media management, customer service, marketing, and advertising across 3...	1	developing
Lang.ai	Lang.ai is a conversation-intelligence platform that turns unstructured customer interactions — support tickets, chatbot messages, emails and calls — into structured intents, fe...	2	developing
Agile CRM	Agile CRM is an all-in-one customer relationship management platform aimed at small and mid-sized businesses, unifying contact management, sales pipeline tracking, marketing aut...	11	developing
Dashbot	Dashbot is a conversational-data analytics platform (now operating as Dimension Labs) that ingests chatbot, voice-assistant, live-chat, call, survey and other unstructured custo...	4	developing
Fini	Fini AI provides self-improving AI agents for enterprise customer support across voice, chat, and email. Built on a RAGless retrieval engine, the Fini Agent Loop, a self-updatin...	9	developing
Front	Front is a customer operations platform unifying shared inboxes, chat, SMS, social, and CRM workflows. Front exposes a Core API (conversations, messages, channels, contacts, tea...	39	developing
OutRival	OutRival is a conversational AI platform that deploys AI agents ("Digital Workers" / companions) to handle high-volume customer engagement across voice calls, SMS, and chat. Its...	25	developing
Serval	Serval is an AI-native IT service management (ITSM) platform for modern teams. It pairs an AI help-desk agent that resolves employee requests in Slack, Microsoft Teams, email, a...	1	developing
Udesk	Udesk, the flagship product of Beijing Wofeng Times Data Technology (沃丰科技/Wofeng Technology), is a Chinese intelligent customer service and customer-experience platform serving ...	5	developing
Uniphore	Uniphore is an enterprise AI company — "The Business AI Company" — founded in 2008 and headquartered in Palo Alto, California. Its flagship platform, the Business AI Cloud (BAIC...	3	developing
Fxiaoke	Fxiaoke (纷享销客 / Fenxiang) is a Chinese enterprise SaaS company providing a connected, AI-driven "Agentic CRM" platform that spans marketing, sales, and customer service for 6,00...	1	developing
Pendo.io	Pendo is a product-experience and product-analytics platform that helps software teams understand and guide how users engage with their applications. Its Engage API provides pro...	16	developing
Frontline	Frontline is an AI-native CRM platform that builds and maintains itself. It unifies customer context from WhatsApp, email, and meetings, ships AI agents (Max) that draft replies...	40	developing
Sanas	Sanas is a real-time speech AI platform that removes communication barriers through accent translation, language translation, speech enhancement, and speech intelligence. Its de...	2	developing
Cognigy	Cognigy (now NiCE Cognigy, following NICE's 2024 acquisition) is an enterprise conversational and agentic AI platform for building, deploying, and operating AI Agents across voi...	1	developing
Syncly	Syncly is an AI-native social and customer intelligence platform (backed by Y Combinator, SoftBank, 500 Global, and Rebel) that unifies customer feedback and social conversation...	2	developing
Fullview	Fullview is a customer-support platform that combines cobrowsing and session replays. Support agents can view and control a customer's browser session in real time directly from...	1	developing
Nextiva	Nextiva is a Scottsdale, Arizona based cloud communications and customer experience company whose NextOS / NEXT platform combines UCaaS business phone service, contact center (N...	10	developing
Happyrobot	HappyRobot is an AI orchestration platform — "the AI operating system for the real economy" — that lets enterprises build, govern and deploy AI agents ("AI workers") into operat...	35	developing
Sendbird	Sendbird provides APIs and SDKs for in-app chat, voice, video, AI chatbots, and omnichannel business messaging. Used by over 4,000 companies to build real-time communication exp...	7	developing
Help Scout	Help Scout is an email-first help desk platform with shared inboxes, live chat, knowledge bases, and a customer portal. The Help Scout APIs expose conversations, customers, inbo...	17	developing
Revinate	Revinate is a hospitality technology company providing a Guest Data Platform and CRM for hotels — unifying guest profiles from property-management systems, then driving direct r...	6	developing
Dixa	Dixa is a conversational customer service platform with a REST API for managing conversations, queues, agents, routing, knowledge base articles, and customer satisfaction data. ...	20	developing
Aisera	Aisera is an enterprise agentic AI platform that builds, deploys, and orchestrates AI agents and assistants for IT service management, HR, finance, procurement, and customer ser...	4	developing
Atera	Atera Networks Ltd. operates an all-in-one IT management platform that combines remote monitoring and management (RMM), professional services automation (PSA), helpdesk and tick...	1	developing
Harmony	Harmony is an agentic enterprise service management (ESM) platform that gives every employee an always-on AI expert for IT, HR, finance, procurement, and legal service requests ...	1	developing
SiteJabber	SiteJabber is a consumer review platform, rebranded as SmartCustomer at smartcustomer.com, where shoppers read and write reviews about online businesses, services and products. ...	14	developing
Salesforce Knowledge Management	API for managing knowledge articles, categories, and data in Salesforce Knowledge. Enables creating, reading, updating, publishing, and archiving knowledge articles for customer...	5	developing
HappyOrNot	HappyOrNot is a Finnish customer-experience feedback company known for its Smiley Terminal, Smiley Touch and Smiley Digital feedback devices used across retail, airports, health...	21	developing
Helpjuice	Helpjuice provides knowledge base software that enables businesses to create, organize, and share internal and external documentation. Their platform offers AI-assisted content ...	4	developing
Pypestream	Pypestream is a New York based enterprise conversational and agentic AI company, founded in 2015, whose platform deploys voice and chat AI agents ("Pypes" and microapps) into Fo...	27	developing
Voyc	Voyc is a conversation intelligence and compliance monitoring platform for regulated industries such as financial services and insurance. The platform automatically monitors 100...	1	developing
Cisco Voice Portal	Cisco Voice Portal (CVP) is an enterprise-class Voice XML (VXML) browser and call control platform that enables self-service applications for voice, video, and multimodal intera...	24	developing
Chatwoot	Chatwoot is an open-source customer support and omni-channel messaging platform that provides REST APIs for managing conversations, contacts, agents, teams, labels, and integrat...	23	developing
Chatfuel	Chatfuel is a no-code AI-powered chatbot and business-automation platform for conversational commerce across Meta-owned messaging channels — WhatsApp, Instagram, Facebook Messen...	3	developing
Unwrap	Unwrap is an AI-powered customer intelligence platform, founded by ex-Amazon Alexa product leaders, that aggregates customer feedback from every channel (support tickets, survey...	1	developing
ManageEngine ServiceDesk Plus	ManageEngine ServiceDesk Plus is a comprehensive IT service management (ITSM) suite with incident, problem, change, release, and asset management modules, plus a CMDB and projec...	2	developing
Avoca	Avoca is "The AI Front Office for Service Businesses" — always-on AI agents that answer inbound calls, texts, and web chats 24/7 for home-services companies (HVAC, plumbing, ele...	8	developing
Bitrix24	Bitrix24 is an all-in-one collaboration and business management suite that combines CRM, tasks and projects, contact center, telephony, documents, websites, and HR tooling in a ...	35	developing
Gorgias	Gorgias is a customer support and helpdesk platform purpose-built for ecommerce brands, with deep native integrations into Shopify, BigCommerce, Magento, and other commerce stac...	14	developing
Stella Connect (Medallia Agent Connect)	Stella Connect, built by StellaService and acquired by Medallia in 2020, is now Medallia Agent Connect — a customer service team platform that pairs real-time customer feedback ...	6	developing
Tidio	Tidio is a customer service platform used by over 300,000 businesses that combines live chat, AI-powered chatbots (Lyro AI), and email ticketing into a unified support workspace...	9	developing
Glia	Glia (formerly SaleMove) is a digital customer service and applied-AI platform built for banks, credit unions and insurers, unifying chat, voice, video, messaging and CoBrowsing...	3	developing
Apptentive	Apptentive, now Alchemer Mobile / Alchemer Digital, is a mobile customer engagement and in-app feedback platform used to run surveys, message prompts (Notes), ratings/review pro...	4	developing
Gleap	Gleap is an in-app customer feedback and bug reporting platform with AI agents that automates the loop from user feedback through code deployment. It provides a REST API for man...	33	developing
Google Cloud Contact Center AI	Google Cloud Contact Center AI (CCAI) provides AI-powered solutions for contact centers, enabling virtual agents, agent assist capabilities, and insights from customer conversat...	3	thin
Survicate	Survicate is a customer feedback and survey platform with a REST API for managing surveys, collecting responses, segmenting audiences, and integrating feedback into CRM and anal...	7	thin
Wazo	Wazo Communication Inc. builds the Wazo Platform, an open-source (GPL-3.0) programmable unified-communications and contact-centre platform assembled from Asterisk, Kamailio, Rab...	113	thin
Crescendo	Crescendo is an AI-native customer experience (CX) platform that unifies AI agents for chat, voice, email, and messaging with quality assurance, workforce management, and busine...	5	thin
Phonely	Phonely is an AI voice agent platform that answers business phone calls in real time with large-language-model-powered conversation, sub-400ms response latency, 1,000+ voices ac...	2	thin
Arena	Arena is an AI-powered audience engagement platform that lets publishers, media companies, and brands build first-party communities directly on their own websites and apps. Its ...	1	thin
Import2	Import2 is a fully automated data-migration platform that moves customer data between SaaS applications — CRM, helpdesk, and project-management tools — without CSV exports or cu...	2	thin
DigitalGenius	DigitalGenius is an AI agent platform purpose-built for ecommerce and retail customer service. It automates pre- and post-purchase support, fully resolving customer issues such ...	1	thin
Forethought	Forethought is a San Francisco-based generative AI customer-support platform. Its multi-agent product suite — Solve (omnichannel resolution), Triage (ticket classification and r...	3	thin
Quarterzip	Quarterzip builds AI screenshare agents that deliver real-time, in-product user assistance. Its agent sees a user's screen, guides them by voice, and executes the steps alongsid...	0	thin
MirrorFly Messages API	MirrorFly is a self-hosted CPaaS from CONTUS TECH (Chennai, India) that lets teams embed real-time chat, messaging, HD voice, video calling, live streaming, SIP/VoIP and activit...	1	thin
Concentrix	Concentrix is a global technology and services company delivering customer experience management, digital transformation and technology consulting for roughly 2,000 brands. Its ...	2	thin
Kudobuzz	Kudobuzz is a reviews, user-generated content (UGC) and conversion-rate-optimization platform for ecommerce merchants. It collects, moderates and displays product and social rev...	1	thin
Cvent Community	Cvent Community is Cvent's customer support, knowledge base, certification, and peer-to-peer forum hub at community.cvent.com. It is the 24/7 destination where event professiona...	0	thin
Chatbase	Chatbase is a custom AI chatbot and AI agent platform for customer support. Teams train an agent on their own content (websites, files, Q&A), embed it on their site, and connect...	5	thin
Tagove	Tagove was a live chat, video chat, and co-browsing customer support platform (a 500 Global portfolio company) that now operates as Acquire.io. Acquire is an omnichannel custome...	1	thin
Productboard	Productboard is a product management platform that helps product teams capture user feedback, prioritize features, build product roadmaps, and align engineering, design, and go-...	11	thin
Trengo	Trengo is an omnichannel customer-engagement and shared-inbox platform that unifies email, WhatsApp, live chat, voice, SMS, and social channels into one team inbox with AI agent...	8	thin
Kimola	Kimola is a market research automation platform that turns customer feedback into research insights. It tracks feedback from social media, reviews, and direct uploads; analyzes ...	2	thin
Freshchat	Freshchat is Freshworks' modern messaging and customer engagement platform that enables sales and support teams to converse with customers across web, mobile, WhatsApp, Facebook...	13	thin
Sobot	Sobot is an all-in-one AI-powered contact center and customer engagement platform used by more than 100,000 companies worldwide. Its products span an omnichannel Live Chat works...	5	thin
Polyai	PolyAI builds enterprise-grade voice and chat AI agents that handle real customer service conversations across 24+ languages, with 99.994% production uptime. The PolyAI Platform...	1	thin
Google Business Messages	The Google Business Messages API enables agents to send messages, create events, and manage customer satisfaction surveys within conversations. It allows businesses to communica...	1	thin
Freshservice	Freshservice is Freshworks' cloud-based IT service management (ITSM) and enterprise service management platform, covering ticketing, problem, change and release management, asse...	9	thin
Shopper Approved	Shopper Approved is an e-commerce ratings and reviews platform that helps merchants collect, manage, and display verified customer reviews to improve conversion rates and build ...	4	thin
Goodays	Goodays (formerly Critizr) is Europe's leading customer experience management platform, founded in 2012 and headquartered in Lille, France, helping retailers and multi-location ...	7	thin
Enterpret	Enterpret is a customer intelligence platform that unifies feedback from 50+ sources — support tickets, sales and success calls, surveys, reviews, app stores, and social — into ...	0	thin
JustCall	JustCall is a cloud-based phone system and contact center platform that provides voice calling, SMS/MMS messaging, IVR, call analytics, and contact management for small and mid-...	18	thin
Cuein	Cuein is an AI-native customer-experience platform ("co-pilot for customer experience teams") that unifies structured and unstructured customer-support data and applies generati...	2	thin
Canny	Canny is a customer feedback and product management platform that collects, organizes, and prioritizes feature requests from users and internal teams, ties them to roadmaps and ...	16	thin
Supportlogic	SupportLogic is an enterprise AI infrastructure company for customer experience and support operations. Its Service Experience Data Cloud normalizes support data across cases, c...	0	thin
Liberate Innovations	Liberate Innovations, Inc. (trading as Liberate) is a Palo Alto, California company building insurance-native AI agents for sales, servicing, and claims. Its voice, email, and S...	2	thin
Lemonflow	Lemonflow Technologies GmbH is a Munich-based company building AI agents purpose-built for the electric-vehicle charging industry. Its platform gives charge point operators (CPO...	1	thin
Lifesize	Lifesize is a video conferencing and meeting-room platform — cloud meeting service (Lifesize Cloud), Icon conference-room systems, the Lifesize Share wireless presentation appli...	2	thin
Quiq	Quiq is an enterprise conversational AI and customer-experience platform for building, deploying, and governing agentic AI systems across digital and voice channels. Its product...	1	thin
GetVocal	GetVocal builds AI voice and chat agents for regulated, high-volume customer operations. Its agents resolve customer conversations end to end while staying inside a business's o...	3	thin
Groove	Groove is a customer support helpdesk and shared inbox platform for small and midsize businesses that consolidates email, live chat, social, and knowledge base content into a si...	12	thin
AskSenti	AskSenti (SentiSum) is an AI-native customer experience (CX) intelligence platform that reads every customer conversation across support, survey, and social channels through its...	0	thin
Liberate	Liberate is an insurance-native AI company building generative voice, email, and SMS agents that resolve customer inquiries end-to-end for carriers, agencies, and brokers. Its "...	1	thin
Pylon	Pylon (usepylon.com) is a B2B customer support and customer operations platform that unifies shared Slack, Microsoft Teams, email, and chat support into a single ticketing syste...	9	thin
Windstream Holdings	Windstream Holdings is a leading provider of advanced network communications and technology solutions including managed services, cloud computing, and broadband to consumers and...	9	thin
Cresta	Cresta (legally Cresta Intelligence, Inc.) is a Palo Alto, California enterprise Customer Experience AI company spun out of the Stanford AI Lab and founded in 2017 by Zayd Enam,...	1	thin
Stonly	Stonly is a knowledge management and customer self-service platform that lets organizations create interactive step-by-step guides, decision trees, and structured knowledge cont...	0	thin
Papercups	Papercups is an open-source customer-messaging and live-chat platform built on Elixir/Phoenix, positioned as a self-hosted alternative to Intercom. It exposes a REST API for con...	7	thin
Freshdesk	Freshdesk API.	17	thin
LiveChat	LiveChat is a customer service and live chat platform used by businesses to engage website visitors, run sales conversations, and route support tickets across agent teams. The T...	12	thin
Olark	Olark is a live chat and AI-powered customer communication platform that enables businesses to engage website visitors in real time through chat, chatbots, WhatsApp, and SMS. Th...	6	thin
Telemetron	Telemetron is an AI-powered customer support platform for hardware companies, backed by Y Combinator. It connects to IoT devices in real time, correlates device telemetry with c...	4	thin
Incident IQ	Incident IQ is a K-12-purpose-built IT service management (ITSM) and asset management platform used by school districts to run help desk ticketing, device and technology asset t...	1	thin
Tenfold	Tenfold (a LivePerson company) is a computer-telephony integration (CTI) platform — marketed as the "Customer Experience Cloud" — that connects phone systems and contact-center ...	8	thin
SysAid	SysAid is an AI-powered IT service management (ITSM) and help desk platform that helps IT teams manage tickets, assets, workflows, problem and change management, self-service po...	17	thin
Dialpad	Dialpad is an AI-powered cloud communications platform offering business phone, contact center, video, and messaging. Notable for Dialpad Ai (real-time transcription, sentiment,...	13	thin
Exotel	Exotel is an Indian cloud telephony and customer-engagement (CPaaS) platform offering programmable voice, SMS, virtual numbers (ExoPhones), IVR/call flows, call campaigns, and c...	6	thin
Index	Index is the company behind Alloy (alloy.app), an AI-native product-planning and prototyping platform that lets product managers turn any live web app into a pixel-perfect, edit...	0	thin
Kustomer	Kustomer is an AI-powered customer service CRM that unifies conversations, customer data, automation, and reporting across channels.	2	thin
NewVoiceMedia	NewVoiceMedia is a cloud contact-center (CCaaS) platform founded in the UK and acquired by Vonage in 2018, now delivered as Vonage Contact Center (VCC). Its developer program, s...	1	thin
Talkdesk	Talkdesk is a cloud contact center platform with Customer Experience Automation (CXA) capabilities including omnichannel engagement, workforce engagement management, quality man...	1	thin
[24]7.ai	[24]7.ai is a customer-experience (CX) software and services company headquartered in Campbell, California, operating the [24]7 Engagement Cloud — an AI-powered omnichannel plat...	0	thin
Meya.ai	Meya is a chatbot and CX-automation platform for building, coding, and launching customer-support conversational apps, digital assistants, and workflow automation. Developers us...	1	thin
Posh	Posh (Posh AI, legally Posh Technologies) is a Boston-headquartered, remote-first conversational and agentic AI company founded in 2018 by Karan Kashyap and Matt McEachern out o...	1	thin
Userback	Userback is a customer feedback platform that captures visual feedback, screenshots, screen recordings, and bug reports directly from in-product widgets installed on websites an...	4	thin
Centrical	Centrical (legally Biz-Effective Ltd., founded in Israel in 2013 and known as GamEffective until its 2019 rebrand) sells a performance-experience platform for frontline and cont...	0	thin
Siena	Siena AI is an empathic AI agent platform built for commerce brands. It combines AI automation with human empathy to handle customer service across email, chat, SMS, social, and...	0	thin
SightCall	SightCall is a San Francisco headquartered enterprise remote visual support platform. Its VISION product connects experts, technicians and customers over live AR-enhanced WebRTC...	1	thin
UJET	UJET is an AI-powered cloud contact center (CCaaS) platform that unifies voice, chat, SMS, email, WhatsApp, and in-app mobile support into a single agentic customer-experience s...	0	thin
VoiceOps	VoiceOps is an AI agent platform that analyzes customer conversations across calls, email, SMS, and chat and turns them into structured business intelligence — transcription and...	1	thin
Crisp	Crisp is a customer messaging platform offering live chat, shared inbox, helpdesk, chatbot, and CRM features for businesses of all sizes.	3	thin
Maven AGI	Maven AGI is an enterprise AI agent platform for customer experience. Its AI agents answer questions, take actions, and improve with every interaction across chat, email, voice,...	9	thin
UserVoice	UserVoice is a product feedback and ideation platform with a REST API for managing ideas, gathering votes, tracking status updates, and syncing user feedback with product roadma...	3	thin
Samora AI	Samora AI is a Y Combinator (W2026) company building multilingual voice agents that automate high-volume inbound and outbound calling for financial services, recruitment, health...	3	thin
CallMiner	CallMiner is a Waltham, Massachusetts conversation intelligence and contact-center analytics company whose Eureka platform captures and analyzes omnichannel customer interaction...	2	emerging
Custom Chat API \| MirrorFly	MirrorFly is a self-hosted CPaaS providing token-authenticated REST Chat Platform APIs (User and Admin) plus SDKs for in-app chat, HD video/voice calling, VoIP, contact center, ...	1	emerging
Gradient Labs	Gradient Labs builds "Otto", an AI customer support agent that autonomously handles complex, end-to-end support conversations for regulated and financial services businesses. Th...	6	emerging
Sintra	Sintra is a no-code AI-employees platform that gives small businesses a team of role-based digital workers. It ships 12 specialized AI helpers — such as Soshie (social media), C...	0	emerging
Zoho Desk	Zoho Desk is a cloud-based customer support and help desk platform that helps businesses manage tickets, contacts, accounts, knowledge base articles, and community forums across...	3	emerging
Ringly	Ringly (ringly.io) provides AI-powered phone support built specifically for Shopify e-commerce brands. Its AI voice agent, "Seth," answers customer service calls 24/7 — handling...	0	emerging
Balto	Balto is a contact center AI platform that pairs live human agents with real-time AI to improve conversation quality, compliance, efficiency, and revenue. Its unified system del...	1	emerging
Remarkable AI	Remarkable AI is an AI-powered customer engagement platform for consumer and ecommerce brands, delivering 1:1 personalized messaging across email, SMS, and social channels. Its ...	0	emerging
Chatwik	Modern omnichannel customer communication platform (operated by ZeroFlux Technologies) combining live chat, social media messaging, a multi-agent shared inbox, CRM workspace, an...	1	emerging
Ultimate.ai	Ultimate.ai was a Helsinki- and Berlin-based customer support automation platform - virtual agents and chatbots with intent recognition and agent-assist - backed by HV Capital a...	2	emerging
Fixify	Fixify is an AI-native IT help desk automation platform that resolves tier-1 IT support requests and workflows on behalf of internal IT teams and MSPs. It builds AI-generated pl...	0	emerging
Shelf.io	Shelf.io is the first knowledge automation platform and next-generation AI agentic platform for knowledge management. The platform serves as a knowledge hub for brands with cont...	3	emerging
imbee	imBee is an AI-powered business omnichannel messaging platform headquartered in Hong Kong that unifies customer conversations across WhatsApp, Instagram, Facebook Messenger, WeC...	0	emerging
TechSee	TechSee is an Israeli-founded customer-experience software company that builds visual assistance and visual agentic AI for customer service, contact centers and field service. I...	0	emerging
Mybots.pro	myBots (operated by Global AI Group, Inc.) builds enterprise AI sales and support agents for messaging channels — WhatsApp, Instagram, Telegram, LinkedIn and web chat, under the...	3	emerging
Keatext	Keatext is a Montreal-based AI text analytics platform that unifies customer feedback from surveys, online reviews, and support tickets into a single dashboard and produces AI-g...	0	emerging
Thames Water	Thames Water is the UK’s largest water and wastewater company, serving 16 million customers across London and the Thames Valley. It provides water supply, wastewater treatment, ...	1	emerging
Charles Co	Charles (charlesAI, hello-charles.com) is a Berlin-based conversational commerce and CRM platform that lets brands sell, market, and support customers over WhatsApp, Instagram, ...	1	emerging
Kaizo	Kaizo is an AI-powered quality assurance, coaching, and performance management platform for customer support teams working in Zendesk and Salesforce. Its AutoQA engine automatic...	0	emerging
Lorikeet	Lorikeet (Lorikeet CX) is an AI customer support agent built for complex and regulated businesses across chat, email, and voice. Rather than a single chatbot, it uses a workflow...	0	emerging
Giga	Giga (legal name Giga AI, Inc.; formerly Giga ML) is a San Francisco-based agentic AI company that builds human-like voice, chat, and multimodal AI agents for high-volume enterp...	0	emerging
Notable	Notable is an intelligent-automation company purpose-built for healthcare, applying AI agents to administrative and operational workflows across patient access, revenue cycle ma...	0	emerging
Carbyne	Carbyne is a cloud-native mission-critical contact center and emergency communications company whose platform — sold as Axon 911 Core and Carbyne APEX — powers 9-1-1, 3-1-1 and ...	0	emerging
Mihup	Mihup is an enterprise Voice AI and speech analytics platform founded in 2016 and headquartered in Kolkata, India. Its full-stack voice AI (ASR, NLU, TTS, analytics) powers four...	0	emerging
Scaled Cognition	Scaled Cognition is a Mountain View, California AI model lab and enterprise platform company behind APT-1, the Agentic Pretrained Transformer — a frontier model the company says...	1	emerging
Sainapse	Sainapse, built by Bayestree Intelligence, is a unified, explainable AI engine for customer support, outreach, and operations that is embedded directly in an enterprise's enviro...	0	emerging
unitQ	unitQ is an AI-powered customer feedback and product quality platform founded in 2018 and backed by Accel and Creandum. It unifies feedback from support tickets, app-store revie...	2	emerging
Rezo	Rezo.ai is an enterprise customer-experience (CX) company building a unified, agentic-AI contact-center platform. Founded in 2018 in Noida, India by Dr. Rashi Gupta and Dr. Mani...	0	emerging
Viewabo	Viewabo is an interactive visual product-support platform for modern customer experience, product, and field-service teams. A support agent sends a browser link to anyone on-sit...	0	emerging
LivePerson	LivePerson is a leading provider of conversational AI and digital customer engagement technology. Their platform enables enterprises to design, deploy, and manage AI-powered mes...	9	emerging
Sierra	Sierra is an enterprise conversational AI platform co-founded by Bret Taylor that builds and operates customer-facing AI agents across chat, SMS, WhatsApp, email, voice, and Cha...	1	emerging
Five9	Five9 is a leading cloud contact center (CCaaS) platform providing inbound, outbound, blended, and omnichannel customer engagement with intelligent virtual agents, workforce opt...	2	emerging
TOPdesk	TOPdesk is a Netherlands-based service management vendor offering an ITSM and Enterprise Service Management platform used by IT, facilities, HR, and customer service teams for i...	1	emerging
Omnee	Omnee (Omnee AI) is a Techstars-backed startup providing an AI-powered customer care platform built for residential homebuilders. It pairs a per-home digital "home twin" data re...	0	emerging
Pindrop Security	Pindrop is an Atlanta-based voice security and identity company founded in 2011 by Georgia Tech researchers. Its "Real Human + Right Human" platform detects deepfakes, prevents ...	0	emerging
CallDesk	Calldesk (calldesk.ai) is a French-founded, EU-focused provider of AI voice agents that automate inbound and outbound customer-service phone calls for enterprise contact centers...	0	emerging
Dialogus	Dialogus is a frontier AI voice lab building infrastructure for enterprise-grade voice agents that resolve, trace, and control every live conversation across phone systems, inte...	0	emerging
Callab AI	Callab AI, built by Clusterlabs, is a cloud-based voice AI platform that connects directly to legacy on-premises PBX/SBC telephony (Cisco UCM, Mitel, FreeSWITCH) via SIP trunk i...	1	emerging
Yampa	Yampa is a Paris-based B2B platform for deploying and operating fleets of autonomous AI agents that handle customer service end-to-end across voice, chat, email, ticketing, and ...	0	emerging
Chatter Research	Chatter Research (now Chatter by Stingray) is a customer feedback and experience management platform built for modern retailers. It engages shoppers in AI-driven conversational ...	0	emerging
Eloquent AI	Eloquent AI builds autonomous AI operators for financial services and other regulated industries, automating complex customer operations end-to-end without requiring engineering...	0	emerging
Afiniti	Afiniti is an enterprise contact center AI company whose patented behavioral pairing technology matches inbound customers with the agent most likely to produce a desired busines...	0	emerging
AgentifAI	AgentifAI is a Portuguese enterprise conversational-AI company, headquartered in Braga, that builds AliceOS - a voice-first AI contact-center and autonomous agent platform purpo...	0	emerging
Cleoai	Cleoai provides AI-powered customer support agents that automate ticket handling, email responses, and even code bug fixes. Their platform offers two main agents: a Support Agen...	0	emerging
Kundo	Kundo provides a comprehensive AI‑enhanced customer service platform that combines ticketing, knowledge management, and self‑service tools into a single SaaS solution. Built for...	1	emerging
Whelp	Whelp is an omnichannel customer messaging and support platform that unifies Live Chat, WhatsApp, SMS, Email, Telegram, Facebook Messenger, Instagram, and Viber into a single sh...	0	emerging
Nicereply	Nicereply is a customer satisfaction and NPS survey platform providing a REST API for managing surveys, accessing ratings and comments, tracking CSAT, CES, and NPS scores, and i...	1	emerging
Actium Health	ActiumHealth is the conversational AI platform for healthcare patient communication, operated as a division of Syllable Corporation. Its voice, SMS, chat and email agents automa...	0	emerging
Back	Back is a Berlin-based employee experience and internal service platform that gives HR, IT, Finance, and Office teams one place to receive, automate, and resolve employee reques...	0	emerging
Prodigal	Prodigal is an AI company building purpose-built agents and intelligence for the loan-servicing and debt-collections industry. Its products include proAgent (end-to-end collecti...	0	emerging
Curogram	Curogram provides a HIPAA‑compliant, all‑in‑one communication platform for healthcare practices, offering secure two‑way texting, patient reminders, online forms, mass messaging...	0	emerging
Nurix	Nurix AI is an enterprise agentic AI platform for sales and customer support, delivering AI voice and chat agents that qualify leads, resolve support issues, and automate back-o...	0	emerging
Decagon	Decagon is an enterprise AI customer service platform that builds and operates voice, chat, and email AI agents on top of natural-language Agent Operating Procedures (AOPs). The...	1	emerging
Intermedia	Intermedia is a cloud communications company serving over 145,000 businesses with an AI-powered platform spanning voice, video conferencing, chat, SMS, contact center, business ...	5	emerging
Talk-A-Bot	Talk-A-Bot is a Budapest-based, Techstars-backed enterprise chatbot company building compliance-first conversational AI for regulated industries including banking, healthcare, g...	0	emerging
Imperson	Imperson is an enterprise conversational-AI company and creative studio that builds turnkey, premium chatbots to automate the customer journey through natural, two-way dialogue....	0	emerging
Runbooks	Runbooks is an all-in-one IT operations platform purpose-built for IT teams and managed service providers (MSPs). It consolidates ITSM (service desk, ticketing, incident managem...	1	emerging
GoSky AI	GoSky AI Inc. is a Taipei-based no-code conversational marketing and social CRM platform that helps creators, brands, and enterprises automate customer engagement across Instagr...	0	emerging
Hoop	Hoop is an AI retention agent for Shopify subscription brands, built by the founding team behind Trello and backed by Index Ventures. It plugs into a brand's helpdesk (Gorgias, ...	0	emerging
Lara AI	Lara AI is an AI agent for People and HR teams, built by SIGMA PEOPLE S.R.L. in Argentina and sold across Latin America. Lara talks to every employee in the messaging tools they...	0	emerging
Cignara	Cignara is an enterprise AI platform that replaces traditional customer support (FAQ bots and IVR menus) with governed voice and chat AI agents that serve, sell, and grow. Its a...	0	emerging
Outverse	Outverse is an enterprise "service AI operating system" from Outverse Limited, a UK company backed by Seedcamp and Wing Venture Capital. Its platform lets support and operations...	0	emerging
Item	Item is an AI-native customer relationship management (CRM) platform, part of Y Combinator's Fall 2025 batch. It replaces the traditional CRM with an AI Assistant that handles d...	0	emerging
Zoomin	Zoomin is a content and knowledge orchestration platform that unifies unstructured product content — documentation, in-product help, knowledge base and community answers — into ...	0	emerging
Serve First	Serve First is a UK-based AI-driven customer experience (CX) platform that unifies reviews, surveys, receipts, in-location feedback terminals, operational audits, and mystery sh...	0	emerging
swivl	swivl is an AI automation platform built specifically for the self-storage industry. It combines a unified CRM and contact center that consolidates calls, texts, emails, and cha...	0	emerging
Robylon AI	Enterprise AI customer-support platform spanning voice, WhatsApp, chat, email, social media and ticketing. The platform runs AI agents against a customer knowledge base with con...	1	emerging
Parloa	Parloa is an enterprise conversational AI platform for contact centers that automates voice and chat customer interactions across industries including financial services, utilit...	2	emerging
Lance	Lance (Lance AI, Inc.) is a Y Combinator Winter 2026 company building autonomous AI agents for hotel operations. Its platform handles guest interactions and back-of-house coordi...	0	minimal
Mavenoid	Mavenoid is an AI agent platform for product support, helping hardware and consumer-electronics companies deflect and resolve customer issues through self-service troubleshootin...	0	minimal
All City Communications	All City Communications is a Wisconsin-based telephone answering and call center service provider offering 24/7 live answering for businesses across many industries. Founded in ...	0	minimal
i2x	i2x is a German real-time AI platform for contact centers, built by i2x GmbH in Mönchengladbach. It provides live agent assistance that surfaces contextual recommendations durin...	0	minimal
Road Map	An index and topic collection covering public product road map publishing, feature voting, customer feedback aggregation, and product discovery surfaces. Public road map platfor...	0	minimal
Support	An index and topic collection covering customer support, help desk, ticketing, knowledge base, and live chat APIs. Customer support platforms power the interfaces and back-offic...	0	minimal
Wonderful	Wonderful is an applied-AI company building an enterprise AI platform for critical, high-volume workflows. It combines an AI platform (run any model, any modality, any use case,...	0	minimal
Miuros	Miuros is a performance platform for customer service that provides AI-powered analytics, quality assurance (Review & Insights), and agent-assist automation (Assist) for interna...	0	minimal
Tiyaro	Tiyaro is an enterprise AI company whose product, DeepQuery, replicates complete business processes as AI agents that can be described in plain English. Rather than rules engine...	0	minimal
Level AI	Level AI (legally Ujwal Inc.) is a Mountain View, California contact center AI company founded in 2019 by Ashish Nagar, a former member of Amazon's Alexa conversational AI team....	0	minimal
Convergys	Convergys Corporation was a global leader in customer management services — contact center outsourcing, workforce management, customer analytics and digital customer experience ...	0	minimal
Fullcourt	Fullcourt is an ecommerce helpdesk built for direct-to-consumer (DTC) Shopify brands, consolidating email, Shopify, Facebook, Instagram, and TikTok into a single fast support in...	0	minimal
Espressive	Espressive is an enterprise conversational-AI company whose flagship product, Barista, is a GenAI-based virtual support agent that automates the resolution of employee questions...	0	minimal
Zudo	Zudo builds AI-powered agents purpose-built for the warranty industry, automating customer service and back-office operations for home warranty, auto warranty, and OEM third-par...	0	minimal
Halp	Halp was a conversational ticketing and help-desk tool that let teams turn Slack and Microsoft Teams messages into trackable tickets, founded in Boulder, Colorado and backed by ...	0	minimal
Poth Labs	Poth Labs is a Y Combinator (Summer 2026) startup building an AI-native customer research platform that positions itself as "the customer brain for your company." It aggregates ...	0	minimal
VonBox	VonBox operated as Vonjour (vonjour.com), a Santa Monica, CA cloud communications startup offering phone, text messaging, and contact center services for small businesses, backe...	0	minimal
Awfar Market	Awfar is a Cairo- and Riyadh-based digital solutions company (founded 2013) offering an integrated customer engagement and commerce platform. It combines an omnichannel Chat Cen...	0	minimal
Echo AI (fka Pathlight)	Echo AI (formerly Pathlight) was an AI-driven customer conversation intelligence platform used by customer-experience and support teams to analyze support conversations, surface...	0	minimal
Altitude Software	Altitude Software is a contact center and unified customer interaction (uCI) software company founded in 1993 and headquartered in Lisbon, Portugal. Its flagship Altitude uCI su...	0	minimal
Kiwilogic	Kiwilogic.com AG was a German conversational-AI pioneer founded in 1999 in Hamburg, with a secondary office in London. It built the Lingubot platform, one of the earliest commer...	0	minimal
Empirix	Empirix was a communications and contact-center test, assurance, and monitoring company backed by Matrix Partners. Its products spanned network and application performance testi...	0	minimal
EnjoyHQ	EnjoyHQ was a centralized user-research and customer-feedback repository — a single source of truth where product and UX teams stored, tagged, searched, and analyzed qualitative...	0	minimal
Fuze	Fuze was a cloud unified-communications-as-a-service (UCaaS) provider offering enterprise cloud voice, video conferencing, team messaging, and contact-center capabilities for th...	0	minimal
Loris	Loris was an AI-powered customer service and conversation intelligence platform that analyzed voice, chat, and email interactions to surface contact drivers, sentiment shifts, a...	0	minimal
Surfboard	Surfboard (teamsurfboard.com) was a workforce management (WFM) SaaS for customer support teams — scheduling, forecasting, and real-time staffing for contact centers — backed by ...	0	minimal
Talk Labs	Talk Labs (TalkLabs) builds AI-powered voice simulations for corporate learning, turning training theory into practical, hands-on skills. Its platform provides AI trainers that ...	0	minimal
Trustid	TRUSTID was a Portland, Oregon telephone caller-authentication and call-center anti-fraud company led by CEO Patrick Cox, authenticating inbound callers pre-answer without knowl...	0	minimal
Crescendo874d	Crescendo874d is a software company offering a full-stack customer service platform that combines advanced AI with a global service team. Founded in 2024 and based in San Franci...	0	minimal
Dot Product	Dot Product is a San Francisco AI startup founded in 2024 by Usman Masood (former CTO of Pipe and engineering manager at Stripe) and Maksim Stepanenko (previously at Coinbase, P...	0	minimal
Mindsay	Mindsay (formerly Destygo) was a Paris-based conversational AI platform that built chatbot and virtual-assistant automation for customer service and support teams, with a focus ...	0	minimal
Blinker	Blinker provides a platform for auto warranty call centers to quote, fulfill, bill, and retain protection‑plan customers. It offers a connected workflow that includes quoting pr...	0	minimal
Vantus	Vantus is a stub surfaced from the Mayfield portfolio page whose permalink slug is "vantus" but whose actual company is Vantive Corporation, a historic Mayfield "Milestone" ente...	0	minimal
Webhelp	Webhelp is a French customer-experience and business-process-outsourcing (BPO) company founded in 2000 and headquartered in Paris, providing outsourced customer support, sales, ...	0	minimal
Yellow.ai	Yellow.ai is a company surfaced as a portfolio company of sapphire-ventures and added to the API Evangelist network as a stub for enrichment. Sector: ai. This profile is a lead ...	0	minimal
Broadsoft	BroadSoft was a cloud unified-communications (UCaaS) and VoIP software provider whose BroadWorks and BroadCloud platforms powered hosted PBX, calling, messaging, and contact-cen...	0	minimal
Enghouse	Enghouse Systems Limited (TSX: ENGH) is a publicly traded Canadian enterprise software and services company headquartered in Markham, Ontario and founded in 1984. It builds miss...	0	minimal
Shoretel	ShoreTel was a Sunnyvale, California business communications company founded in 1996 that built IP-based unified communications (UC), VoIP phone systems, and contact-center prod...	0	minimal
BryterCX	BryterCX was a customer journey intelligence company based in Greenwood Village, Colorado, formerly known as ClickFox. Its Journey Intelligence platform stitched siloed digital,...	0	minimal
Reply.ai	Reply.ai was a conversational AI and customer-experience platform founded in 2016 in New York City, building software to automate repetitive customer-service processes and deliv...	0	minimal
Solvvy	Solvvy was a conversational-AI and customer-support automation platform that let companies deploy self-service virtual agents to understand end-customer questions, resolve issue...	0	minimal
AnswerSoft	AnswerSoft, Inc. was a privately-held computer-telephony integration (CTI) software company based in Richardson, Texas. Its Concerto product line automated interactions between ...	0	minimal
CenterForce Technologies	CenterForce Technologies was a Bethesda, Maryland software company that built workforce-optimization, workforce-management, and performance-analytics software for contact center...	0	minimal
Cogito	Cogito Corp was a Boston-based real-time artificial-intelligence company that provided emotional-intelligence and conversation-guidance software for contact-center agents, analy...	0
Echopass	Echopass Corporation was a cloud-based (on-demand / hosted) contact center technology company, headquartered in the San Francisco Bay Area (San Ramon / Pleasanton, California) a...	0	minimal
Get Satisfaction	Get Satisfaction was a customer-community and engagement SaaS platform that gave companies a hosted online community where customers, employees, and prospects could ask question...	0	minimal
Parature	Parature was a cloud-based customer service and self-service knowledge base company founded around 2000 (originally as Cyracle) and headquartered in Herndon, Virginia. Its SaaS ...	0	minimal
Remedy Corporation	Remedy Corporation was an IT service management (ITSM) software company founded in 1991 by Lawrence Garlick, David Mahler, and Doug Mueller, and backed by Accel with a Series A ...	0
Tello	Tello (Tello Applications, Inc.) was a customer-feedback and customer-service ratings startup founded in 2010 in Palo Alto, California by Joe Beninato and backed by 500 Global. ...	0	minimal
Utopia Technology Partners	Utopia Technology Partners, Inc. was a help desk software and IT support services company based in Larkspur, California, backed by Battery Ventures (listed as an exited investme...	0	minimal
Witness Systems	Witness Systems, Inc. was a workforce optimization software company founded in 1988 and headquartered in Roswell, Georgia. It built quality monitoring, call and screen recording...	0	minimal
atSpoke	atSpoke was a modern workplace service desk / internal helpdesk SaaS (formerly askSpoke) that let teams triage and resolve employee support requests across HR, IT, and operation...	0	minimal

APIs in this industry (2809)

Showing 200 of 2809 — search the full set on apis.io.

Customer Support & Service by region (13)

Each region is a page of its own, holding only the customer support & service providers headquartered there. Greyed pills are below the 5-provider floor — published as a roster, without generated statistics.

Customer Support & Service by country (14)

Country membership is matched on an exact country tag only — no headquarters signal — so these cells understate by construction and read lower than the region cuts above.

Related industries

Markets provisional

Kin Score markets whose measured providers carry this industry. Share is the fraction of the market's measured providers that carry it — it describes the market, not this industry.

Market	Share of the market's providers
Communications (CPaaS)	20%

Cohort brief

Auto-generated

The 269 providers in the APIs.io catalog classified under Customer Support & Service, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.

Providers

269

of 291 in the catalog

Mean Kin Score

33.8

+11.6 vs catalog 22.2

Mean Agent Readiness

+8 vs catalog 12

Spread

0–93.2

median 32.9 · σ 19.4

How the 269 split by band

Exemplar 13Strong 27Developing 61Thin 70Emerging 67Minimal 31

Facet averages, against the whole catalog

Facet	This cohort	Catalog	Difference	Scored
Access Clarity	39.2	23.9	+15.3	269
Operational Transparency	24.5	13	+11.5	269
Developer Ergonomics	34.3	23.2	+11.1	269
Contract Quality	27.9	17.2	+10.7	269
Discoverability	64.9	57.9	+7	269
Contract Governance	10.3	6.5	+3.8	269

A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.

What this cohort publishes

Artifact	This cohort	Catalog	Difference
MCP server (any)	27%	13%	+14
MCP server (first-party)	27%	12%	+15
Agent Skills	0%	0%	0
OAuth scopes	17%	11%	+6
Security	98%	98%	0
Arazzo workflows	4%	2%	+2
Governance rules	17%	16%	+1

mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.

Top by Kin Score

1 HubSpot 93.2
2 Twilio 91.6
3 Salesforce 88.8
4 Ada 87.6
5 Brevo 80.8
6 Amazon Lex 76.2
7 8x8 71.3
8 Zendesk 71.2
9 Khoros 70.4
10 Salesforce Service Cloud APIs 70.4

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Every industry here is available over the APIs.io API and to AI agents over MCP.

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Customer Support & Service

About this industry

Providers (291)

APIs in this industry (2809)

HubSpot A/B tests API

HubSpot Account Information API

HubSpot Advanced API

HubSpot Assets API

HubSpot Basic API

HubSpot Blog Tags API

HubSpot Budget API

HubSpot Business Units API

HubSpot Callbacks API

HubSpot Calling Extensions API

HubSpot Carts API

HubSpot Central FX rates API

HubSpot Channel accounts API

HubSpot CMS Content Audit API

HubSpot CMS Site Search API

HubSpot CRM Imports API

HubSpot CRM Properties API

HubSpot Currencies API

HubSpot Custom Objects API

HubSpot Definitions API

HubSpot Discounts API

HubSpot Engagement Communications API

HubSpot Engagement Postal Mail API

HubSpot Event Attendees API

HubSpot Event Status API

HubSpot Exchange rates API

HubSpot Feedback Submissions API

HubSpot Fees API

HubSpot Files API

HubSpot Folders API

HubSpot Forms API

HubSpot Functions API

HubSpot Goals API

HubSpot Identifiers API

HubSpot Invoices API

HubSpot Items API

HubSpot Labels API

HubSpot Leads API

HubSpot Limits API

HubSpot Line Items API

HubSpot List Associations API

HubSpot Marketing Events API

HubSpot Metrics API

HubSpot Multi Language API

HubSpot Orders API

HubSpot Owners API

HubSpot Participant State API

HubSpot Pipelines API

HubSpot Products API

HubSpot Quotes API

HubSpot Revisions API

HubSpot Roles API

HubSpot Send transactional email API

HubSpot Settings API

HubSpot Settings User Provisioning API

HubSpot SMTP Tokens API

HubSpot Spend API

HubSpot Status API

HubSpot Subscriber State Changes API

HubSpot Subscription Preferences API

HubSpot Taxes API

HubSpot Teams API

HubSpot Timeline Events API

HubSpot Transactional Email API

HubSpot URL Redirects API

HubSpot Users API

HubSpot Video Conferencing API

HubSpot Webhooks API

HubSpot Website pages API

HubSpot Workflows API

Twilio A2p API

Twilio Access Tokens API

Twilio Accounts API

Twilio Alerts API

Twilio Alpha Senders API

Twilio Apps API