Get Satisfaction

Get Satisfaction was a customer-community and engagement SaaS platform that gave companies a hosted online community where customers, employees, and prospects could ask questions, report problems, share ideas, and offer praise in public topic threads. Founded in 2007, it popularized the customer-powered support community model and offered widgets, community moderation, and integrations that companies embedded on their websites and product pages. Get Satisfaction was acquired by the social customer experience management company Sprinklr in 2015 and folded into Sprinklr's platform; the standalone product and its developer program have since been discontinued. This profile is retained in the API Evangelist network as a historical portfolio-company record (backed by Uncork Capital); it no longer operates a live public API, developer portal, or documentation surface.

Get Satisfaction is profiled on the APIs.io network. Tagged areas include Company, Customer Community, Customer Engagement, Customer-Support, and Community Platform.

🌐 Visit website 📡 Source on GitHub
5.0/100 minimal ▬ flat Agent 0/100 human only Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0
0 APIs
CompanyCustomer CommunityCustomer EngagementCustomer-SupportCommunity PlatformSocial-MediaSoftware-as-a-ServiceAcquired

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0
Composite quality — 5.0/100 · minimal
Contract Quality 0.0 / 25
Developer Ergonomics 0.0 / 20
Access Clarity 0.0 / 20
Operational Transparency 0.0 / 13
Contract Governance 0.0 / 12
Discoverability 5.0 / 10
Agent readiness — 0/100 · human only
Machine-Readable Contract 0 / 18
Agentic Access Contract 0 / 10
Documented Reversibility 0 / 6
MCP Server 0 / 12
Machine-Readable Auth 0 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Delegated User Identity 0 / 6
Protected Resource Metadata 0 / 5
Registration Without a Human 0 / 6
Agentic Commerce Well-Known Document 0 / 5
Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/get-satisfaction: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Get Satisfaction Domain Security

TLSv1.2 · DNSSEC

SECURITY

Resources

Access & Security 1

Authentication, authorization, and security posture

DomainSecurity
DomainSecurity

Company 1

The organization behind the API

Website
Website

Source (apis.yml)

apis.yml Raw ↑ 
aid: get-satisfaction
deliveryModel:
  model: unknown
  open_source: false
  commercial: false
  callable_host: false
  label: Delivery model not determined — needs a product licence on record
  confidence: low
  source:
  - none
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/get-satisfaction.png
name: Get Satisfaction
description: Get Satisfaction was a customer-community and engagement SaaS platform that gave companies a hosted online community
  where customers, employees, and prospects could ask questions, report problems, share ideas, and offer praise in public
  topic threads. Founded in 2007, it popularized the customer-powered support community model and offered widgets, community
  moderation, and integrations that companies embedded on their websites and product pages. Get Satisfaction was acquired
  by the social customer experience management company Sprinklr in 2015 and folded into Sprinklr's platform; the standalone
  product and its developer program have since been discontinued. This profile is retained in the API Evangelist network as
  a historical portfolio-company record (backed by Uncork Capital); it no longer operates a live public API, developer portal,
  or documentation surface.
url: https://raw.githubusercontent.com/api-evangelist/get-satisfaction/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- uncork-capital
x-tier: stub
x-tier-reason: portfolio-lead
x-status: discontinued
x-acquired-by: sprinklr
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-19'
tags:
- Company
- Customer Community
- Customer Engagement
- Customer-Support
- Community Platform
- Social-Media
- Software-as-a-Service
- Acquired
tags_raw:
- Company
- Customer Community
- Customer Engagement
- Customer Support
- Community Platform
- Social Media
- SaaS
- Acquired
common:
- type: DomainSecurity
  url: security/get-satisfaction-domain-security.yml
- type: Website
  url: https://getsatisfaction.com
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence

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