Olark

Olark is a live chat and AI-powered customer communication platform that enables businesses to engage website visitors in real time through chat, chatbots, WhatsApp, and SMS. The platform combines human support with CoPilot automation for capturing leads, driving sales, and providing 24/7 customer service, and is WCAG 2.1 AA accessibility certified. Olark exposes a browser-side JavaScript API for embedding and customizing the chat widget, plus webhooks and integrations with 100+ external tools.

Olark publishes 6 API contracts indexed on the APIs.io network, including Box API, Chat API, Configure API, and 3 more. Tagged areas include Live Chat, Customer Service, Chatbots, Customer Engagement, and Messaging.

The Olark catalog on APIs.io includes 1 Spectral governance ruleset.

Olark’s developer surface includes authentication, documentation, pricing, signup flow, engineering blog, and 8 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

31.4/100 thin ▬ flat Agent 43/100 agent ready Front door AI 5/6 prominent Heartbeat 0/100 dormant saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

1 published contract 1 MCP Servers

Live Chat Customer Service Chatbots Customer Engagement Messaging Accessibility

What this lets a business do 2

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Service Management

BC-430

Chat

POST /chat/sendMessageToVisitor POST /chat/setOperatorGroup

Application Communications

AE-150

Visitor

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 31.4/100 · thin

Contract Quality 8.3 / 19

Developer Ergonomics 4.7 / 15

Access Clarity 3.6 / 15

Operational Transparency 1.3 / 10

Contract Governance 1.2 / 9

Discoverability 5.1 / 8

Regulatory Posture 2.6 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 43/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 5 / 5

Registration Without a Human 6 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the AI & Biometrics regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link
Typed Event Surface +6 pts — AsyncAPI document, OR webhooks/callbacks objects in the as-published OpenAPI, OR common[].type includes Webhooks

6 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Access Clarity scores 23.7 — up to +15.3 composite points
Contract Quality scores 44.2 — up to +14.0 composite points
Developer Ergonomics scores 31.0 — up to +13.8 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/olark/apis.yml: open an issue on github.com/api-evangelist/olark to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Digital Accessibility (IAAP membership, W3C WAI evaluation tools)	mixed	43.0	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Standards implemented 4

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

Model Context Protocol (MCP)

measured — observed by APIs.io (verified)

OAuth 2.0 Protected Resource Metadata

measured — observed by APIs.io (verified)

Dynamic Client Registration

measured — observed by APIs.io (published)

OpenAPI

measured — observed by APIs.io (published)

APIs 6

Individual APIs this provider publishes, each with its own machine-readable definition.

Olark JavaScript API

Browser-side JavaScript API for controlling the Olark chat widget, including chatbox appearance and behavior, chat conversations, visitor information, attention grabber, greeter...

Olark Box API

Chatbox visibility and lifecycle

Olark Chat API

Chat conversation and operator control

Olark Configure API

Pre-load configuration

Olark Rules API

Targeted chat rules

Olark Visitor API

Visitor profile updates

Open Collections 6

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Olark JavaScript Box API

OPEN COLLECTION

Olark JavaScript Box Chat API

OPEN COLLECTION

Olark JavaScript Box Configure API

OPEN COLLECTION

Olark JavaScript Box Rules API

OPEN COLLECTION

Olark JavaScript Box Visitor API

OPEN COLLECTION

Olark JavaScript API

OPEN COLLECTION

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Olark MCP Server

Remote MCP server at mcp.olark.com over HTTP.

MCP SERVER

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Olark API Rules

49 rules · 47 errors 1 warnings 1 info

SPECTRAL

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Olark Authentication

apiKey · 1 scheme

SECURITY

Olark Domain Security

TLSv1.3 · DMARC

SECURITY

Olark Vulnerability Disclosure

Hackerone

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Olark Agentic Access

15 operations · 15 acting

AGENTIC

Resources

Get Started 1

Portal, sign-up, and the first successful call

Signup

Signup

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

API Documentation

API Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 3

Authentication, authorization, and security posture

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

DomainSecurity

Authentication

Authentication

Commercial 1

Pricing, plans, and the legal terms of use

Pricing

Pricing

Company 3

The organization behind the API

LinkedIn

Website

Website

Blog

Blog

Other 1

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Source (apis.yml)

aid: olark
name: Olark
description: Olark is a live chat and AI-powered customer communication platform that enables businesses to engage website
  visitors in real time through chat, chatbots, WhatsApp, and SMS. The platform combines human support with CoPilot automation
  for capturing leads, driving sales, and providing 24/7 customer service, and is WCAG 2.1 AA accessibility certified. Olark
  exposes a browser-side JavaScript API for embedding and customizing the chat widget, plus webhooks and integrations with
  100+ external tools.
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-11-06'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/olark.png
tags:
- Live Chat
- Customer Service
- Chatbots
- Customer Engagement
- Messaging
- Accessibility
tags_raw:
- Live Chat
- Customer Support
- Chatbots
- Customer Engagement
- Messaging
- Accessibility
- Customer-Support
url: https://raw.githubusercontent.com/api-evangelist/olark/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-11'
specificationVersion: '0.23'
apis:
- aid: olark:javascript-api
  name: Olark JavaScript API
  description: Browser-side JavaScript API for controlling the Olark chat widget, including chatbox appearance and behavior,
    chat conversations, visitor information, attention grabber, greeter and pre-chat surveys, targeted chat rules, and integrations.
    Authentication is configured via an Olark site identifier passed to olark.identify().
  humanURL: https://www.olark.com/api
  baseURL: https://www.olark.com/api
  tags:
  - Live Chat
  - JavaScript
  - Widgets
  - Customer Engagement
  tags_raw:
  - Live Chat
  - JavaScript
  - Widget
  - Customer Engagement
  properties:
  - type: Documentation
    url: https://www.olark.com/api
- aid: olark:olark-box-api
  name: Olark Box API
  description: Chatbox visibility and lifecycle
  humanURL: https://www.olark.com/api
  baseURL: https://www.olark.com/api
  tags:
  - Box
  properties:
  - type: OpenAPI
    url: openapi/olark-box-api-openapi.yml
- aid: olark:olark-chat-api
  name: Olark Chat API
  description: Chat conversation and operator control
  humanURL: https://www.olark.com/api
  baseURL: https://www.olark.com/api
  tags:
  - Chat
  properties:
  - type: OpenAPI
    url: openapi/olark-chat-api-openapi.yml
- aid: olark:olark-configure-api
  name: Olark Configure API
  description: Pre-load configuration
  humanURL: https://www.olark.com/api
  baseURL: https://www.olark.com/api
  tags:
  - Configure
  properties:
  - type: OpenAPI
    url: openapi/olark-configure-api-openapi.yml
- aid: olark:olark-rules-api
  name: Olark Rules API
  description: Targeted chat rules
  humanURL: https://www.olark.com/api
  baseURL: https://www.olark.com/api
  tags:
  - Rules
  properties:
  - type: OpenAPI
    url: openapi/olark-rules-api-openapi.yml
- aid: olark:olark-visitor-api
  name: Olark Visitor API
  description: Visitor profile updates
  humanURL: https://www.olark.com/api
  baseURL: https://www.olark.com/api
  tags:
  - Visitor
  properties:
  - type: OpenAPI
    url: openapi/olark-visitor-api-openapi.yml
common:
- type: CapabilityMap
  url: capabilities/olark-capability-edges.yml
  name: Olark Business Capability Map
- type: AgenticAccess
  url: agentic-access/olark-agentic-access.yml
- type: VulnerabilityDisclosure
  url: security/olark-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/olark-domain-security.yml
- type: Authentication
  url: authentication/olark-authentication.yml
- type: GitHubOrganization
  url: https://github.com/olark
- type: LinkedIn
  url: https://www.linkedin.com/company/olark
- type: Website
  url: https://www.olark.com
- type: Documentation
  url: https://www.olark.com/help
- type: API Documentation
  url: https://www.olark.com/api
- type: Pricing
  url: https://www.olark.com/pricing
- type: Signup
  url: https://www.olark.com/signup
- type: Blog
  url: https://blog.olark.com/rss.xml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

Olark API — frequently asked questions

Does Olark have an API?

Yes. APIs.io lists 6 APIs from Olark, including Olark JavaScript API, Olark Box API and Olark Chat API, and 3 more.

Is there an OpenAPI specification for the Olark API?

Yes. APIs.io indexes 5 OpenAPI specifications for Olark, each linked for download from this page.

How do I authenticate with the Olark API?

Olark documents its authentication (apiKey · 1 scheme). The details are profiled on APIs.io as Olark Authentication.

Does Olark have an MCP server?

Yes. APIs.io lists 1 MCP server for Olark: Remote MCP server at mcp.olark.com over HTTP.

Is the Olark API ready for AI agents?

Olark has a Kin Score of 31.4 out of 100 (thin) and an Agent Readiness score of 43.3 (agent-ready), scored by API Evangelist on 2026-11-06.

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