emerging · 0.5 market domain

Live Chat

Score 20.8 / 100 17 providers +1 via APIs 6 APIs Search apis.io →

Providers using this tag (17)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 1 Complete, well-documented, and agent-ready
BrevoMarketingMarketing AutomationEmail MarketingTransactional Email21 APIs81.7
Developing 5 Usable, with meaningful gaps to close
HiverCompanyCustomer ServiceHelp DeskShared Inbox1 API53.4TidioChatbotsCustomer ServiceArtificial Intelligence1 API48.6GleapCustomer FeedbackBug ReportingIn-App SupportFeature Requests1 API46.9Help ScoutCustomer SupportHelp DeskEmail17 APIs46.9ChatwootCustomer SupportMessagingOmnichannel2 APIs43.0
Thin 9 Limited public surface area
ArenaCompanyDeveloper ToolsAudience Engagement1 API38.5PapercupsCustomer MessagingOpen SourceSupport1 API37.7TagoveCompanyCustomer SupportConversational AI1 API36.8SobotCompanyEnterpriseContact CenterCustomer Service4 APIs35.2FreshchatCustomer MessagingCustomer SupportConversational Engagement1 API34.7GrooveCustomer SupportHelp DeskShared InboxKnowledge Base1 API32.1LiveChatCustomer ServiceCustomer SupportMessaging1 API30.5CrispCustomer ServiceHelp DeskMessaging1 API29.0OlarkCustomer SupportChatbotsCustomer Engagement1 API28.8
Emerging 2 Early or largely undocumented
ChatwikArtificial IntelligenceAI AgentsChatbots1 API24.2WhelpCompanyCustomer SupportOmnichannelMessaging15.0

APIs with this tag (6)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Strong 1 Solid coverage with minor gaps
Zoho SalesIQThe Zoho SalesIQ API provides JavaScript APIs for customizing chat widgets and REST APIs for integrating li...65.1
Developing 2 Usable, with meaningful gaps to close
Help Scout Beacon APIEmbed Beacon (live chat, help docs, customer portal) into web and mobile applications and pre-fill or updat...46.9Help Scout Chat APIRead and write live chat conversations and messages alongside the email Mailbox API for unified ticketing.46.9
Thin 2 Limited public surface area
Acquire Support & Conversations APIREST API for the Acquire (formerly Tagove) customer support platform: conversations/cases, messages, notes,...36.8Olark JavaScript APIBrowser-side JavaScript API for controlling the Olark chat widget, including chatbox appearance and behavio...28.8
Emerging 1 Early or largely undocumented
ChatwikChatwik's publicly consumable surfaces: an llms.txt / llms-full.txt agent-native discovery file and product...24.2

Companies reaching this through an API (1)

These companies publish an API, specification or operation carrying “Live Chat” but do not classify their business under it. Listed unranked and kept out of the count above, because one tagged operation is not a statement about what a company does.

Zoho

Score breakdown

Frequency
37.3
log-scaled weighted occurrences
Breadth
0.4
spread across providers
Quality lift
48.0
mean composite of providers using it
Cohesion
11.9
strength of nearest seed neighbor

Related tags

Help Desk 8 co-occurrences Customer Support 10 co-occurrences Omnichannel 5 co-occurrences Customer Service 6 co-occurrences Chatbots 8 co-occurrences Conversations 9 co-occurrences Ticketing 5 co-occurrences

Where this tag comes from

Provider tag17
Api tag6

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  • get_cohortThis tag as a scored cohort — every provider carrying it, with scores.
  • cohort_statsPRO — the distribution across this tag: mean, median, band split, adoption rates.
  • cohort_rankingsPRO — the leaderboard, on composite AND agent-readiness axes.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
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Call it yourself

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This tag 
curl "https://apis.io/api/v1/tags/live-chat"
All tags 
curl "https://apis.io/api/v1/tags?limit=25"
As a scored cohort 
curl "https://apis.io/api/v1/cohorts/tag/live-chat"
The distribution (Pro) 
curl "https://apis.io/api/v1/cohorts/tag/live-chat/stats" \
  -H "X-API-Key: $APIS_IO_KEY"

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