emerging · 0.6 market domain

Omnichannel

Score 22.3 / 100 50 providers +7 via APIs 12 APIs Search apis.io →

Providers using this tag (50)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 3 Complete, well-documented, and agent-ready
InfobipTelecommunicationsCroatiaCPaaSMessaging48 APIs82.4Lightspeed CommerceCommercePoint-of-SaleRetailRestaurant2 APIs78.8LucidyaCompanyCustomer ExperienceSocial ListeningCustomer Data Platform10 APIs67.5
Strong 5 Solid coverage with minor gaps
SAP EmarsysMarketing AutomationCustomer EngagementEmail Marketing25 APIs66.0Skai (Kenshoo)CompanyCommerceAdvertisingMarketing2 APIs59.7DotdigitalMarketing AutomationEmail MarketingSMSMMS86 APIs59.4Amazon ConnectChatContact CenterCustomer ServiceVoice22 APIs55.5Crescendo LabCompanySMSMessagingMarketing Automation1 API54.7
Developing 15 Usable, with meaningful gaps to close
InsiderCompanyCustomer EngagementPersonalizationCustomer Data Platform18 APIs54.0HiverCompanyCustomer ServiceHelp DeskShared Inbox1 API53.4Bright PatternCompanyContact CenterCCaaSCustomer Experience11 APIs52.2FrontCustomer SupportEmailInboxCustomer Operations2 APIs49.3Oracle RetailRetailMerchandisingOrder ManagementPricing2 APIs48.0CognigyCompanyConversational AIAI AgentsContact Center1 API47.0DixaCustomer ServiceConversational AICustomer Experience1 API46.5SendbirdCustomer SupportVoiceVideo1 API45.8BirdCommunicationsSMSEmailWhatsApp23 APIs45.5SAP Commerce CloudB2BConsumerCommerceCustomer Experience5 APIs44.0NewstoreCompanyRetailOrder Management1 API43.9Respond.ioMessagingCustomer ConversationsWhatsApp1 API43.3ChatwootCustomer SupportMessagingLive Chat2 APIs43.0VoxcoSurvey SoftwareMarket ResearchCATI1 API42.2VerifonePaymentsPoint-of-SaleTerminal ManagementE-Commerce7 APIs40.8
Thin 7 Limited public surface area
SleekFlowMessagingWhatsAppCustomer Engagement1 API38.7TrengoCustomer EngagementShared InboxMessaging1 API38.2MittoMessagingCommunicationsEnterprise6 APIs36.2SobotCompanyEnterpriseContact CenterCustomer Service4 APIs35.2BrickworkCompanyConsumerRetail1 API34.8HiPayPaymentsFintechEurope9 APIs34.8VinculumCompanyE-CommerceOrder Management2 APIs30.7
Emerging 13 Early or largely undocumented
ResulticksCompanyMarketingMarketing Automation1 API24.4ChatwikArtificial IntelligenceAI AgentsChatbotsLive Chat1 API24.2imbeeCompanyEnterpriseMessaging22.9Mybots.proCompanyAI AgentsConversational AIMessaging3 APIs21.9Aktana (PharmaForceIQ)CompanyLife SciencesPharmaceuticalsHCP Engagement21.7CarMaxAuto FinancingAuto RetailAppraisalAutomotive4 APIs18.4Branding BrandCompanyCommerceE-CommerceMobile17.0Five9Contact CenterCCaaSCloud TelephonyCustomer Engagement2 APIs16.2WhelpCompanyCustomer SupportMessaging15.042 TechnologiesCompanyRetailBusiness IntelligenceAnalytics14.7LenskartCompanyConsumerRetailE-Commerce13.5FirstCryCompanyConsumerRetailE-Commerce12.0EcomExpertsCompanyE-CommerceERP11.4
Minimal 7 Almost no public developer surface
Foot LockerFortune 500RetailFootwearApparel9.8DswRetailE-CommerceFootwearApparel9.7KWICompanyRetailPoint-of-SaleUnified Commerce8.7Ace Turtle ServicesCompanyRetailE-Commerce6.6QuantumCompanyAdvertisingAdTechMarketing5.4Altitude SoftwareCompanyContact CenterCustomer Interaction ManagementCall Center Software3.9Chico's FASApparelChicosE-CommerceFort Myers3.5

APIs with this tag (12)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Exemplar 8 Complete, well-documented, and agent-ready
Salesforce Interaction Service APIThe Salesforce Interaction Service API enables automation and customization of the Bring Your Own Channel (...91.0Square Channels APIThe Channels API lets applications represent and manage the sales channels through which a seller transacts...75.4Zendesk Omnichannel APIThe Zendesk Omnichannel API provides access to agent availability and status information across Zendesk cha...72.2Zendesk Omnichannel Engagements APIThe Zendesk Omnichannel Engagements API provides access to engagement data for agents across all channels. ...72.2Zendesk Unified Agent Statuses APIThe Zendesk Unified Agent Statuses API lets you manage and query unified agent statuses that span across al...72.2Omni-Channel APIAPI for managing omni-channel routing, agent presence, and work distribution across multiple service channe...71.9Service Cloud Omni-Channel APIOmni-channel presence, work assignment and routing, exposed through the connect/omnichannel REST resources ...71.9ServiceNow Interaction Management APIThe ServiceNow Interaction Management API provides REST endpoints for creating and managing customer intera...67.5
Developing 2 Usable, with meaningful gaps to close
Dynamics 365 Commerce APIAPI for managing e-commerce operations, retail stores, omnichannel commerce, and customer experiences.48.2Sendbird Business Messaging APIThe Sendbird Business Messaging API enables omnichannel customer engagement through SMS, WhatsApp, and othe...45.8
Thin 1 Limited public surface area
Getnet Cloud-to-CloudCloud-mediated terminal command and event delivery so a remote merchant system can drive a Getnet POS termi...28.1
Emerging 1 Early or largely undocumented
ChatwikChatwik's publicly consumable surfaces: an llms.txt / llms-full.txt agent-native discovery file and product...24.2

Companies reaching this through an API (7)

These companies publish an API, specification or operation carrying “Omnichannel” but do not classify their business under it. Listed unranked and kept out of the count above, because one tagged operation is not a statement about what a company does.

Getnet Microsoft Dynamics 365 Salesforce Salesforce Service Cloud APIs ServiceNow Square Zendesk

Score breakdown

Frequency
49.0
log-scaled weighted occurrences
Breadth
1.3
spread across providers
Quality lift
43.2
mean composite of providers using it
Cohesion
7.6
strength of nearest seed neighbor

Related tags

WhatsApp 13 co-occurrences Live Chat 5 co-occurrences Customer Engagement 10 co-occurrences Customer Support 9 co-occurrences Customer Service 8 co-occurrences Chatbots 10 co-occurrences Customer Data Platform 5 co-occurrences Contact Center 8 co-occurrences

Where this tag comes from

Provider tag50
Api tag12

Cohort brief

Auto-generated

The 49 providers in the APIs.io catalog tagged Omnichannel, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.

Providers
49
all scored
Mean Kin Score
35.7
+12.8 vs catalog 22.9
Mean Agent Readiness
21.6
+9.7 vs catalog 11.9
Spread
3.5–82.4
median 38.2 · σ 19.8
How the 49 split by band
Exemplar 3Strong 5Developing 15Thin 7Emerging 13Minimal 6
Facet averages, against the whole catalog
FacetThis cohortCatalogDifferenceScored
Access Clarity 43.4 26.5 +16.9 49
Contract Quality 31 17.6 +13.4 49
Developer Ergonomics 34.6 23.2 +11.4 49
Operational Transparency 24.6 13.7 +10.9 49
Discoverability 64.7 58.1 +6.6 49
Contract Governance 8.9 6.3 +2.6 49

A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.

What this cohort publishes
ArtifactThis cohortCatalogDifference
MCP server (any) 20% 14% +6
MCP server (first-party) 22% 12% +10
Agent Skills 0% 0% 0
OAuth scopes 18% 11% +7
Security 100% 98% +2
Arazzo workflows 4% 2% +2
Governance rules 22% 14% +8

mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.

Top by Kin Score
  1. 1 Infobip 82.4
  2. 2 Lightspeed Commerce 78.8
  3. 3 Lucidya 67.5
  4. 4 SAP Emarsys 66
  5. 5 Skai (Kenshoo) 59.7
  6. 6 Dotdigital 59.4
  7. 7 Amazon Connect 55.5
  8. 8 Crescendo Lab 54.7
  9. 9 Insider 54
  10. 10 Hiver 53.4
Top by Agent Readiness
  1. 1 Infobip 63
  2. 2 Newstore 59.2
  3. 3 Bird 57.8
  4. 4 Insider 51.6
  5. 5 Skai (Kenshoo) 47.7
  6. 6 Hiver 43
  7. 7 Dotdigital 38.3
  8. 8 Crescendo Lab 38.2
  9. 9 Lightspeed Commerce 37.5
  10. 10 Amazon Connect 37.1
All 50 members of this roster resolve to a scored provider in the catalog.Generated from the catalog build of 5 October 2026, across 29093 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.

Work with this as data

Every tag here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

Tools for tags

7 MCP tools reach this
  • find_tagsBrowse and filter every tag in the catalog.
  • get_cohortThis tag as a scored cohort — every provider carrying it, with scores.
  • cohort_statsPRO — the distribution across this tag: mean, median, band split, adoption rates.
  • cohort_rankingsPRO — the leaderboard, on composite AND agent-readiness axes.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools →

Call it yourself

curl for this page
This tag 
curl "https://apis.io/api/v1/tags/omnichannel"
All tags 
curl "https://apis.io/api/v1/tags?limit=25"
As a scored cohort 
curl "https://apis.io/api/v1/cohorts/tag/omnichannel"
The distribution (Pro) 
curl "https://apis.io/api/v1/cohorts/tag/omnichannel/stats" \
  -H "X-API-Key: $APIS_IO_KEY"

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