emerging · 0.0 market domain

Omnichannel

Score 21.3 / 100 49 providers +9 via APIs 12 APIs Search apis.io →

Providers using this tag (49)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 4 Complete, well-documented, and agent-ready
Lightspeed CommerceCommercePoint-of-SaleRetailRestaurant2 APIs83.7InfobipTelecommunicationsCroatiaCPaaSMessaging47 APIs75.4SAP EmarsysMarketing AutomationCustomer EngagementEmail Marketing25 APIs71.0Lucidya LtdCompanyCustomer ExperienceSocial ListeningCustomer Data Platform10 APIs66.6
Strong 5 Solid coverage with minor gaps
DotdigitalMarketing AutomationEmail MarketingSMSMMS86 APIs62.8Crescendo LabCompanySMSMessagingMarketing Automation1 API57.6InsiderCompanyCustomer EngagementPersonalizationCustomer Data Platform18 APIs57.0Amazon ConnectChatContact CenterCustomer ServiceVoice22 APIs54.8Bright PatternCompanyContact CenterCCaaSCustomer Experience11 APIs54.7
Developing 14 Usable, with meaningful gaps to close
Skai (Kenshoo)CompanyCommerceAdvertisingMarketing2 APIs53.7HiverCompanyCustomer ServiceHelp DeskShared Inbox1 API53.1DixaCustomer ServiceConversationalCX1 API48.0CognigyCompanyConversational AIAgentic AIContact Center1 API47.2VoxcoSurvey SoftwareMarket ResearchCATI1 API44.1NewstoreCompanyRetailOrder Management1 API43.8Respond.ioMessagingCustomer ConversationsWhatsApp1 API43.3VerifonePaymentsPoint-of-SaleTerminal ManagementE-Commerce7 APIs43.3BirdCommunicationsSMSEmailWhatsApp6 APIs42.5SAP Commerce CloudB2BB2CCommerceCustomer Experience5 APIs42.4FrontCustomer-SupportEmailInboxCustomer Operations2 APIs41.3Oracle RetailRetailMerchandisingOrder ManagementPricing2 APIs40.9ChatwootCustomer-SupportMessagingLive Chat2 APIs40.7SleekFlowMessagingWhatsAppCustomer Engagement1 API40.1
Thin 6 Limited public surface area
TrengoCustomer EngagementShared InboxMessaging1 API36.9HiPayPaymentsFintechEurope9 APIs36.1SobotCompanyEnterpriseContact CenterCustomer Service4 APIs35.8BrickworkCompanyConsumerRetail1 API35.0VinculumCompanyE-CommerceOrder Management2 APIs30.5SAP Commerce CloudE-CommerceCommerceRetailB2B2 APIs26.7
Emerging 12 Early or largely undocumented
ResulticksCompanyMarketingMarketing Automation1 API25.3Aktana (PharmaForceIQ)CompanyLife SciencesPharmaceuticalsHCP Engagement22.4imbeeCompanyEnterpriseMessaging21.9Mybots.proCompanyAI AgentsConversational AIMessaging3 APIs20.6Branding BrandCompanyCommerceE-CommerceMobile18.1CarMaxAuto FinancingAuto RetailAppraisalsAutomotive4 APIs18.1Five9Contact CenterCCaaSCloud TelephonyCustomer Engagement2 APIs17.0WhelpCompanyCustomer-SupportMessaging15.442 TechnologiesCompanyRetailBusiness IntelligenceAnalytics14.9LenskartCompanyConsumerRetailE-Commerce14.0EcomExpertsCompanyE-CommerceERP11.8FirstCryCompanyConsumerRetailE-Commerce11.5
Minimal 8 Almost no public developer surface
Foot LockerFortune 500RetailFootwearApparel10.3DswRetailE-CommerceFootwearApparel10.2KWICompanyRetailPoint-of-SaleUnified Commerce9.6Ace Turtle Services Pvt LtdCompanyRetailE-Commerce7.6QuantumCompanyAdvertisingAdTechMarketing7.1Altitude SoftwareCompanyContact CenterCustomer Interaction ManagementCall Center Software6.4Chico's FASApparelChicosE-CommerceFort Myers5.0OneraCompanyRetailSupply ChainInventory5.0

APIs with this tag (12)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Exemplar 3 Complete, well-documented, and agent-ready
Salesforce Interaction Service APIThe Salesforce Interaction Service API enables automation and customization of the Bring Your Own Channel (...87.5Square Channels APIThe Channels API lets applications represent and manage the sales channels through which a seller transacts...75.7Service Cloud Omni-Channel APIOmni-channel presence, work assignment and routing, exposed through the connect/omnichannel REST resources ...68.6
Strong 4 Solid coverage with minor gaps
Zendesk Omnichannel APIThe Zendesk Omnichannel API provides access to agent availability and status information across Zendesk cha...61.1Zendesk Omnichannel Engagements APIThe Zendesk Omnichannel Engagements API provides access to engagement data for agents across all channels. ...61.1Zendesk Unified Agent Statuses APIThe Zendesk Unified Agent Statuses API lets you manage and query unified agent statuses that span across al...61.1ServiceNow Interaction Management APIThe ServiceNow Interaction Management API provides REST endpoints for creating and managing customer intera...60.7
Developing 3 Usable, with meaningful gaps to close
Omni-Channel APIAPI for managing omni-channel routing, agent presence, and work distribution across multiple service channe...49.4Dynamics 365 Commerce APIAPI for managing e-commerce operations, retail stores, omnichannel commerce, and customer experiences.46.2Sendbird Business Messaging APIThe Sendbird Business Messaging API enables omnichannel customer engagement through SMS, WhatsApp, and othe...46.2
Thin 1 Limited public surface area
Getnet Cloud-to-CloudCloud-mediated terminal command and event delivery so a remote merchant system can drive a Getnet POS termi...28.3
Emerging 1 Early or largely undocumented
CarMax Vehicle Search Server-Driven UI APIThe CarMax Vehicle Search Server-Driven UI API controls the search filters and list layouts presented acros...18.1

Companies reaching this through an API (9)

These companies publish an API, specification or operation carrying “Omnichannel” but do not classify their business under it. Listed unranked and kept out of the count above, because one tagged operation is not a statement about what a company does.

Getnet Microsoft Dynamics 365 Salesforce Salesforce Service Cloud Salesforce Service Cloud APIs Sendbird ServiceNow Square Zendesk

Score breakdown

Frequency
48.8
log-scaled weighted occurrences
Breadth
1.3
spread across providers
Quality lift
38.9
mean composite of providers using it
Cohesion
6.4
strength of nearest seed neighbor

Related tags

WhatsApp 12 co-occurrences Customer Service 9 co-occurrences Customer Engagement 10 co-occurrences Chatbots 9 co-occurrences Customer-Support 8 co-occurrences Push Notifications 6 co-occurrences Contact Center 8 co-occurrences Customer Data Platform 5 co-occurrences

Where this tag comes from

Provider tag49
Api tag12

Cohort brief

Auto-generated

The 47 providers in the APIs.io catalog tagged Omnichannel, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.

Providers
47
all scored
Mean Kin Score
35.5
+11.6 vs catalog 23.9
Mean Agent Readiness
20.7
+8.7 vs catalog 12
Spread
5–83.7
median 36.9 · σ 19.9
How the 47 split by band
Exemplar 4Strong 5Developing 14Thin 6Emerging 12Minimal 6
Facet averages, against the whole catalog
FacetThis cohortCatalogDifferenceScored
Access Clarity 41.5 26.5 +15 47
Contract Quality 33.5 19.8 +13.7 47
Operational Transparency 24.5 14 +10.5 47
Developer Ergonomics 33.7 23.4 +10.3 47
Discoverability 66 61.2 +4.8 47
Contract Governance 7.5 6.4 +1.1 47

A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.

What this cohort publishes
ArtifactThis cohortCatalogDifference
MCP server (any) 15% 10% +5
MCP server (first-party) 23% 13% +10
Agent Skills 0% 0% 0
OAuth scopes 19% 11% +8
Security 100% 97% +3
Arazzo workflows 2% 2% 0
Governance rules 17% 14% +3

mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.

Top by Kin Score
  1. 1 Lightspeed Commerce 83.7
  2. 2 Infobip 75.4
  3. 3 SAP Emarsys 71
  4. 4 Lucidya Ltd 66.6
  5. 5 Dotdigital 62.8
  6. 6 Crescendo Lab 57.6
  7. 7 Insider 57
  8. 8 Amazon Connect 54.8
  9. 9 Bright Pattern 54.7
  10. 10 Skai (Kenshoo) 53.7
Top by Agent Readiness
  1. 1 Newstore 59.2
  2. 2 Insider 51.6
  3. 3 Infobip 48.7
  4. 4 Hiver 43
  5. 5 Dotdigital 38.3
  6. 6 Crescendo Lab 38.2
  7. 7 Lightspeed Commerce 37.5
  8. 8 Amazon Connect 37.1
  9. 9 Verifone 36.3
  10. 10 SAP Emarsys 35.8
All 49 members of this roster resolve to a scored provider in the catalog.Generated from the catalog build of 15 September 2026, across 27661 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.

Work with this as data

Every tag here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

Tools for tags

7 MCP tools reach this
  • find_tagsBrowse and filter every tag in the catalog.
  • get_cohortThis tag as a scored cohort — every provider carrying it, with scores.
  • cohort_statsPRO — the distribution across this tag: mean, median, band split, adoption rates.
  • cohort_rankingsPRO — the leaderboard, on composite AND agent-readiness axes.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools →

Call it yourself

curl for this page
This tag 
curl "https://apis.io/api/v1/tags/omnichannel"
All tags 
curl "https://apis.io/api/v1/tags?limit=25"
As a scored cohort 
curl "https://apis.io/api/v1/cohorts/tag/omnichannel"
The distribution (Pro) 
curl "https://apis.io/api/v1/cohorts/tag/omnichannel/stats" \
  -H "X-API-Key: $APIS_IO_KEY"

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