emerging · 2.2 market domain

Omnichannel

Score 22.3 / 100 54 providers 13 APIs Search apis.io →
Variants seen in the corpus: Omni-ChannelOmni-channelOmnichannel

Providers using this tag (54)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 4 Complete, well-documented, and agent-ready
SalesforceFortune 500Artificial IntelligenceAnalyticsCloud294 APIs83.3SquareRestaurantBookingsCatalogCheckout45 APIs71.8InfobipTelecommunicationsCroatiaCPaaSMessaging47 APIs71.0Lucidya LtdCompanyCustomer ExperienceSocial ListeningCustomer Data Platform6 APIs68.7
Strong 7 Solid coverage with minor gaps
SAP EmarsysMarketing AutomationCustomer EngagementEmail Marketing25 APIs66.4ServiceNowAutomationCloud ServicesDigital WorkflowsEnterprise Platform63 APIs64.8DotdigitalMarketing AutomationEmail MarketingSMSMMS4 APIs63.4Crescendo LabCompanySMSMessagingMarketing Automation4 APIs59.1ZendeskChatCRMHelp CenterSell150 APIs58.1InsiderCompanyCustomer EngagementPersonalizationCustomer Data Platform19 APIs57.6Bright PatternCompanyContact CenterCCaaSCustomer Experience14 APIs55.7
Developing 16 Usable, with meaningful gaps to close
Skai (Kenshoo)CompanyCommerceAdvertisingMarketing2 APIs54.2Sendbird7 APIs48.0Salesforce Service CloudCase ManagementCRMCustomer ServiceHelp Desk18 APIs47.6CognigyCompanyConversational AIAgentic AIContact Center1 API47.5Amazon ConnectChatContact CenterCustomer ServiceVoice22 APIs47.3DixaCustomer ServiceConversationalCX20 APIs46.5BirdCommunicationsSMSEmailWhatsApp10 APIs44.2NewstoreCompanyRetailOrder Management42 APIs43.9Microsoft Dynamics 365Business ApplicationsCloudCRMEnterprise12 APIs43.0VoxcoSurvey SoftwareMarket ResearchCATI11 APIs42.0Oracle RetailRetailMerchandisingOrder ManagementPricing10 APIs41.5VerifonePaymentsPoint-of-SaleTerminal ManagementE-Commerce27 APIs40.9Respond.ioMessagingCustomer ConversationsWhatsApp6 APIs40.7SAP Commerce CloudB2BB2CCommerceCustomer Experience24 APIs40.5ChatwootCustomer-SupportMessagingLive Chat33 APIs40.4FrontCustomer-SupportEmailInboxCustomer Operations39 APIs39.6
Thin 8 Limited public surface area
SobotCompanyEnterpriseContact CenterCustomer Service4 APIs38.9BrickworkCompanyConsumerRetail33 APIs37.7SleekFlowMessagingWhatsAppCustomer Engagement7 APIs37.5TrengoCustomer EngagementShared InboxMessaging8 APIs37.2HiPayPaymentsFintechEurope20 APIs37.0Salesforce Service Cloud APIsCloudCRMCustomer ServiceEnterprise8 APIs29.8VinculumCompanyE-CommerceOrder Management17 APIs29.0SAP Commerce CloudE-CommerceCommerceRetailB2B2 APIs26.7
Emerging 14 Early or largely undocumented
ResulticksCompanyMarketingMarketing Automation1 API25.3GetnetPaymentsAcquirerBrazilLatAm19 APIs24.5Aktana (PharmaForceIQ)CompanyLife SciencesPharmaceuticalsHCP Engagement22.4Lightspeed CommerceCommercePoint-of-SaleRetailRestaurant4 APIs22.0imbeeCompanyEnterpriseMessaging21.9Mybots.proCompanyAI AgentsConversational AIMessaging3 APIs21.7Branding BrandCompanyCommerceE-CommerceMobile18.1Five9Contact CenterCCaaSCloud TelephonyCustomer Engagement2 APIs17.0CarMaxAuto FinancingAuto RetailAppraisalsAutomotive3 APIs14.8WhelpCompanyCustomer-SupportMessaging14.4LenskartCompanyConsumerRetailE-Commerce14.042 TechnologiesCompanyRetailBusiness IntelligenceAnalytics13.9EcomExpertsCompanyE-CommerceERP11.8FirstCryCompanyConsumerRetailE-Commerce11.5
Minimal 5 Almost no public developer surface
KWICompanyRetailPoint-of-SaleUnified Commerce9.6Altitude SoftwareCompanyContact CenterCustomer Interaction ManagementCall Center Software6.4QuantumCompanyAdvertisingAdTechMarketing6.3Chico's FASApparelChicosE-CommerceFort Myers5.0Onera (acquired by Lyniate in 2021)CompanyRetailSupply ChainInventory5.0

APIs with this tag (13)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Exemplar 2 Complete, well-documented, and agent-ready
Salesforce Interaction Service APIThe Salesforce Interaction Service API enables automation and customization of the Bring Your Own Channel (...83.3Square Channels APIThe Channels API lets applications represent and manage the sales channels through which a seller transacts...71.8
Strong 5 Solid coverage with minor gaps
ServiceNow Interaction Management APIThe ServiceNow Interaction Management API provides REST endpoints for creating and managing customer intera...64.8Dotdigital CPaaS APIThe Communications Platform as a Service estate under /cpaas — omnichannel outbound and inbound messaging a...63.4Zendesk Omnichannel APIThe Zendesk Omnichannel API provides access to agent availability and status information across Zendesk cha...58.1Zendesk Omnichannel Engagements APIThe Zendesk Omnichannel Engagements API provides access to engagement data for agents across all channels. ...58.1Zendesk Unified Agent Statuses APIThe Zendesk Unified Agent Statuses API lets you manage and query unified agent statuses that span across al...58.1
Developing 3 Usable, with meaningful gaps to close
Sendbird Business Messaging APIThe Sendbird Business Messaging API enables omnichannel customer engagement through SMS, WhatsApp, and othe...48.0Omni-Channel APIAPI for managing omni-channel routing, agent presence, and work distribution across multiple service channe...47.6Dynamics 365 Commerce APIAPI for managing e-commerce operations, retail stores, omnichannel commerce, and customer experiences.43.0
Thin 1 Limited public surface area
Service Cloud Omni-Channel APIAPI for managing omni-channel routing, presence, and work assignments.29.8
Emerging 2 Early or largely undocumented
Getnet Cloud-to-CloudCloud-mediated terminal command and event delivery so a remote merchant system can drive a Getnet POS termi...24.5CarMax Vehicle Search Server-Driven UI APIThe CarMax Vehicle Search Server-Driven UI API controls the search filters and list layouts presented acros...14.8

Score breakdown

Frequency
48.4
log-scaled weighted occurrences
Breadth
1.5
spread across providers
Quality lift
44.9
mean composite of providers using it
Cohesion
5.8
strength of nearest seed neighbor

Related tags

WhatsApp 12 co-occurrences Customer Engagement 10 co-occurrences Customer Service 8 co-occurrences Chatbots 10 co-occurrences Push Notifications 6 co-occurrences Contact Center 8 co-occurrences Customer-Support 7 co-occurrences Customer Data Platform 5 co-occurrences

Where this tag comes from

Provider tag45
Api tag13

Cohort brief

Auto-generated

The 54 providers in the APIs.io catalog tagged Omnichannel, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.

Providers
54
all scored
Mean Kin Score
36.8
+16.1 vs catalog 20.7
Mean Agent Readiness
21
+11.3 vs catalog 9.7
Spread
5–83.3
median 39.3 · σ 19.6
How the 54 split by band
Exemplar 4Strong 7Developing 16Thin 8Emerging 14Minimal 5
Facet averages, against the whole catalog
FacetThis cohortCatalogDifferenceScored
Contract Quality 37.9 17.5 +20.4 54
Access Clarity 41.6 22.3 +19.3 54
Developer Ergonomics 34.6 17.9 +16.7 54
Operational Transparency 23.4 11.3 +12.1 54
Discoverability 69.1 60.4 +8.7 54
Contract Governance 13.4 6.4 +7 54

A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.

What this cohort publishes
ArtifactThis cohortCatalogDifference
MCP server (any) 30% 16% +14
MCP server (first-party) 13% 7% +6
Agent Skills 0% 0% 0
OAuth scopes 26% 9% +17
Security 96% 88% +8
Arazzo workflows 9% 2% +7
Governance rules 28% 13% +15

mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.

Top by Kin Score
  1. 1 Salesforce 83.3
  2. 2 Square 71.8
  3. 3 Infobip 71
  4. 4 Lucidya Ltd 68.7
  5. 5 SAP Emarsys 66.4
  6. 6 ServiceNow 64.8
  7. 7 Dotdigital 63.4
  8. 8 Crescendo Lab 59.1
  9. 9 Zendesk 58.1
  10. 10 Insider 57.6
Top by Agent Readiness
  1. 1 Newstore 56.3
  2. 2 Salesforce 52.2
  3. 3 Infobip 47.7
  4. 4 Insider 46.4
  5. 5 Square 44.3
  6. 6 Dotdigital 41.8
  7. 7 Crescendo Lab 38.2
  8. 8 SAP Emarsys 37.9
  9. 9 Verifone 36.3
  10. 10 Zendesk 35.9
All 54 members of this roster resolve to a scored provider in the catalog.Generated from the catalog build of 25 August 2026, across 26891 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.

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Tools for tags

7 MCP tools reach this
  • find_tagsBrowse and filter every tag in the catalog.
  • get_cohortThis tag as a scored cohort — every provider carrying it, with scores.
  • cohort_statsPRO — the distribution across this tag: mean, median, band split, adoption rates.
  • cohort_rankingsPRO — the leaderboard, on composite AND agent-readiness axes.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools

Call it yourself

curl for this page
This tag 
curl "https://apis.io/api/v1/tags/omnichannel"
All tags 
curl "https://apis.io/api/v1/tags?limit=25"
As a scored cohort 
curl "https://apis.io/api/v1/cohorts/tag/omnichannel"
The distribution (Pro) 
curl "https://apis.io/api/v1/cohorts/tag/omnichannel/stats" \
  -H "X-API-Key: $APIS_IO_KEY"

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