Dixa

Dixa is a conversational customer service platform with a REST API for managing conversations, queues, agents, routing, knowledge base articles, and customer satisfaction data. The API enables developers to build automated workflows, integrate external data into routing logic, export conversations and activity logs, manage users and teams, and access omnichannel messaging across phone, email, chat, and social channels.

Dixa publishes 20 APIs on the APIs.io network, including Agents API, Analytics API, Anonymization API, and 17 more. Tagged areas include Customer Service, Conversational, Omnichannel, CX, and Help Desk.

The Dixa catalog on APIs.io includes 1 JSON-LD context and 1 Spectral governance ruleset.

Dixa’s developer surface includes authentication, documentation, engineering blog, pricing, changelog, and 11 more developer resources.

🌐 Visit website 📡 Source on GitHub

48.0/100 developing ▬ flat Agent 31/100 agent ready saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

AccessPaid

1 APIs

Customer Service Conversational Omnichannel CX Help Desk Chat Knowledge Base

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 48.0/100 · developing

Contract Quality 14.7 / 23

Developer Ergonomics 4.3 / 18

Access Clarity 9.0 / 18

Operational Transparency 6.2 / 12

Contract Governance 1.1 / 11

Discoverability 6.2 / 9

Create-or-Update Ergonomics 2.8 / 10

Agent readiness — 31/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 7 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/dixa: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 20

Individual APIs this provider publishes, each with its own machine-readable definition.

Dixa Agents API

The Agents API from Dixa — 7 operation(s) for agents.

Dixa Analytics API

The Analytics API from Dixa — 5 operation(s) for analytics.

Dixa Anonymization API

The Anonymization API from Dixa — 5 operation(s) for anonymization.

Dixa Business Hours API

The Business Hours API from Dixa — 4 operation(s) for business hours.

Dixa Chatbots API

The Chatbots API from Dixa — 13 operation(s) for chatbots.

Dixa Contact Endpoints API

The Contact Endpoints API from Dixa — 2 operation(s) for contact endpoints.

Dixa Conversations API

The Conversations API from Dixa — 27 operation(s) for conversations.

Dixa Custom Attributes API

The Custom Attributes API from Dixa — 4 operation(s) for custom attributes.

Dixa End Users API

The End Users API from Dixa — 6 operation(s) for end users.

Dixa Internal Notes API

The Internal Notes API from Dixa — 2 operation(s) for internal notes.

Dixa Knowledge API

The Knowledge API from Dixa — 16 operation(s) for knowledge.

Dixa Messages API

The Messages API from Dixa — 2 operation(s) for messages.

Dixa Organization API

The Organization API from Dixa — 1 operation(s) for organization.

Dixa Queues API

The Queues API from Dixa — 5 operation(s) for queues.

Dixa Ratings API

The Ratings API from Dixa — 4 operation(s) for ratings.

Dixa Search API

The Search API from Dixa — 1 operation(s) for search.

Dixa Tags API

The Tags API from Dixa — 7 operation(s) for tags.

Dixa Teams API

The Teams API from Dixa — 4 operation(s) for teams.

Dixa Templates API

The Templates API from Dixa — 2 operation(s) for templates.

Dixa Webhooks API

The Webhooks API from Dixa — 4 operation(s) for webhooks.

Scroll for all 20

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Pricing Plans 1

Published pricing tiers and plan structures.

Dixa Plans Pricing

3 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Dixa Rate Limits

3 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Dixa Finops

FINOPS

Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Dixa Context

18 classes · 0 properties

JSON-LD

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Dixa API Rules

5 rules · 3 warnings 2 info

SPECTRAL

JSON Schema 9

Standalone JSON Schema definitions for this provider's data models.

Agent

7 fields

EXAMPLE

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Dixa Authentication

apiKey · 1 scheme

SECURITY

Dixa Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Dixa Agentic Access

123 operations · 66 acting

AGENTIC

Resources

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrg

GitHubOrg

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Authentication

Authentication

Operate 3

Status, limits, changes, and where to get help

StatusPage

StatusPage

ChangeLog

ChangeLog

RateLimits

RateLimits

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

Plans

Plans

FinOps

FinOps

Company 3

The organization behind the API

Website

Website

LinkedIn

Blog

Blog

Other 2

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Source (apis.yml)

aid: dixa
name: Dixa
description: Dixa is a conversational customer service platform with a REST API for managing conversations, queues, agents,
  routing, knowledge base articles, and customer satisfaction data. The API enables developers to build automated workflows,
  integrate external data into routing logic, export conversations and activity logs, manage users and teams, and access omnichannel
  messaging across phone, email, chat, and social channels.
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: paid
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Paid
  confidence: medium
  source:
  - plans
  - authentication
  - security
  generated: '2026-09-03'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/dixa.png
url: https://raw.githubusercontent.com/api-evangelist/dixa/refs/heads/main/apis.yml
created: '2026-06-13'
modified: '2026-06-13'
specificationVersion: '0.23'
tags:
- Customer Service
- Conversational
- Omnichannel
- CX
- Help Desk
- Chat
- Knowledge Base
apis:
- aid: dixa:dixa-agents-api
  name: Dixa Agents API
  description: The Agents API from Dixa — 7 operation(s) for agents.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Agents
  properties:
  - type: OpenAPI
    url: openapi/dixa-agents-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-analytics-api
  name: Dixa Analytics API
  description: The Analytics API from Dixa — 5 operation(s) for analytics.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Analytics
  properties:
  - type: OpenAPI
    url: openapi/dixa-analytics-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-anonymization-api
  name: Dixa Anonymization API
  description: The Anonymization API from Dixa — 5 operation(s) for anonymization.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Anonymization
  properties:
  - type: OpenAPI
    url: openapi/dixa-anonymization-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-business-hours-api
  name: Dixa Business Hours API
  description: The Business Hours API from Dixa — 4 operation(s) for business hours.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Business Hours
  properties:
  - type: OpenAPI
    url: openapi/dixa-business-hours-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-chatbots-api
  name: Dixa Chatbots API
  description: The Chatbots API from Dixa — 13 operation(s) for chatbots.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Chatbots
  properties:
  - type: OpenAPI
    url: openapi/dixa-chatbots-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-contact-endpoints-api
  name: Dixa Contact Endpoints API
  description: The Contact Endpoints API from Dixa — 2 operation(s) for contact endpoints.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Contact Endpoints
  properties:
  - type: OpenAPI
    url: openapi/dixa-contact-endpoints-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-conversations-api
  name: Dixa Conversations API
  description: The Conversations API from Dixa — 27 operation(s) for conversations.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/dixa-conversations-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-custom-attributes-api
  name: Dixa Custom Attributes API
  description: The Custom Attributes API from Dixa — 4 operation(s) for custom attributes.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Custom Attributes
  properties:
  - type: OpenAPI
    url: openapi/dixa-custom-attributes-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-end-users-api
  name: Dixa End Users API
  description: The End Users API from Dixa — 6 operation(s) for end users.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - End Users
  properties:
  - type: OpenAPI
    url: openapi/dixa-end-users-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-internal-notes-api
  name: Dixa Internal Notes API
  description: The Internal Notes API from Dixa — 2 operation(s) for internal notes.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Internal Notes
  properties:
  - type: OpenAPI
    url: openapi/dixa-internal-notes-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-knowledge-api
  name: Dixa Knowledge API
  description: The Knowledge API from Dixa — 16 operation(s) for knowledge.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Knowledge
  properties:
  - type: OpenAPI
    url: openapi/dixa-knowledge-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-messages-api
  name: Dixa Messages API
  description: The Messages API from Dixa — 2 operation(s) for messages.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Message
  tags_raw:
  - Messages
  properties:
  - type: OpenAPI
    url: openapi/dixa-messages-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-organization-api
  name: Dixa Organization API
  description: The Organization API from Dixa — 1 operation(s) for organization.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Organization
  properties:
  - type: OpenAPI
    url: openapi/dixa-organization-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-queues-api
  name: Dixa Queues API
  description: The Queues API from Dixa — 5 operation(s) for queues.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Queues
  properties:
  - type: OpenAPI
    url: openapi/dixa-queues-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-ratings-api
  name: Dixa Ratings API
  description: The Ratings API from Dixa — 4 operation(s) for ratings.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Ratings
  properties:
  - type: OpenAPI
    url: openapi/dixa-ratings-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-search-api
  name: Dixa Search API
  description: The Search API from Dixa — 1 operation(s) for search.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Search
  properties:
  - type: OpenAPI
    url: openapi/dixa-search-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-tags-api
  name: Dixa Tags API
  description: The Tags API from Dixa — 7 operation(s) for tags.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Tags
  properties:
  - type: OpenAPI
    url: openapi/dixa-tags-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-teams-api
  name: Dixa Teams API
  description: The Teams API from Dixa — 4 operation(s) for teams.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Team
  tags_raw:
  - Teams
  properties:
  - type: OpenAPI
    url: openapi/dixa-teams-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-templates-api
  name: Dixa Templates API
  description: The Templates API from Dixa — 2 operation(s) for templates.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Templates
  properties:
  - type: OpenAPI
    url: openapi/dixa-templates-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-webhooks-api
  name: Dixa Webhooks API
  description: The Webhooks API from Dixa — 4 operation(s) for webhooks.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Webhook
  tags_raw:
  - Webhooks
  properties:
  - type: OpenAPI
    url: openapi/dixa-webhooks-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
common:
- type: CapabilityMap
  url: capabilities/dixa-capability-edges.yml
  name: Dixa Business Capability Map
- type: AgenticAccess
  url: agentic-access/dixa-agentic-access.yml
- type: DomainSecurity
  url: security/dixa-domain-security.yml
- type: Authentication
  url: authentication/dixa-authentication.yml
- type: Website
  url: https://www.dixa.com
- type: Documentation
  url: https://docs.dixa.io/
- type: GitHubOrg
  url: https://github.com/dixa
- type: LinkedIn
  url: https://www.linkedin.com/company/dixa
- type: Blog
  url: https://www.dixa.com/blog
- type: Pricing
  url: https://www.dixa.com/pricing
- type: StatusPage
  url: https://status.dixa.io
- type: X
  url: https://twitter.com/dixaapp
- type: ChangeLog
  url: https://releases.dixa.help/en
- type: Plans
  url: plans/dixa-plans-pricing.yml
- type: RateLimits
  url: rate-limits/dixa-rate-limits.yml
- type: FinOps
  url: finops/dixa-finops.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

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