Dixa website screenshot

Dixa

Dixa is a conversational customer service platform with a REST API for managing conversations, queues, agents, routing, knowledge base articles, and customer satisfaction data. The API enables developers to build automated workflows, integrate external data into routing logic, export conversations and activity logs, manage users and teams, and access omnichannel messaging across phone, email, chat, and social channels.

Dixa publishes 20 APIs on the APIs.io network, including Agents API, Analytics API, Anonymization API, and 17 more. Tagged areas include Customer Service, Conversational, Omnichannel, CX, and Help Desk.

The Dixa catalog on APIs.io includes 1 JSON-LD context and 1 Spectral governance ruleset.

Dixa’s developer surface includes authentication, documentation, engineering blog, pricing, changelog, and 10 more developer resources.

🌐 Visit website 📡 Source on GitHub
54.1/100 developing ▬ flat Agent 44/100 agent ready Full breakdown ↓
scored 2026-07-28 · rubric v0.6
AccessPaidSelf serve
20 APIs
Customer ServiceConversationalOmnichannelCXHelp DeskChatKnowledge Base

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-07-28 · rubric v0.6
Composite quality — 54.1/100 · developing
Contract Quality 16.5 / 25
Developer Ergonomics 4.3 / 20
Commercial Clarity 10.0 / 20
Operational Transparency 8.9 / 13
Governance 7.0 / 12
Discoverability 7.4 / 10
Agent readiness — 44/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 8 / 8
Request/Response Examples 7 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/dixa: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 20

Individual APIs this provider publishes, each with its own machine-readable definition.

Dixa Agents API

The Agents API from Dixa — 7 operation(s) for agents.

Dixa Analytics API

The Analytics API from Dixa — 5 operation(s) for analytics.

Dixa Anonymization API

The Anonymization API from Dixa — 5 operation(s) for anonymization.

Dixa Business Hours API

The Business Hours API from Dixa — 4 operation(s) for business hours.

Dixa Chatbots API

The Chatbots API from Dixa — 13 operation(s) for chatbots.

Dixa Contact Endpoints API

The Contact Endpoints API from Dixa — 2 operation(s) for contact endpoints.

Dixa Conversations API

The Conversations API from Dixa — 27 operation(s) for conversations.

Dixa Custom Attributes API

The Custom Attributes API from Dixa — 4 operation(s) for custom attributes.

Dixa End Users API

The End Users API from Dixa — 6 operation(s) for end users.

Dixa Internal Notes API

The Internal Notes API from Dixa — 2 operation(s) for internal notes.

Dixa Knowledge API

The Knowledge API from Dixa — 16 operation(s) for knowledge.

Dixa Messages API

The Messages API from Dixa — 2 operation(s) for messages.

Dixa Organization API

The Organization API from Dixa — 1 operation(s) for organization.

Dixa Queues API

The Queues API from Dixa — 5 operation(s) for queues.

Dixa Ratings API

The Ratings API from Dixa — 4 operation(s) for ratings.

Dixa Search API

The Search API from Dixa — 1 operation(s) for search.

Dixa Tags API

The Tags API from Dixa — 7 operation(s) for tags.

Dixa Teams API

The Teams API from Dixa — 4 operation(s) for teams.

Dixa Templates API

The Templates API from Dixa — 2 operation(s) for templates.

Dixa Webhooks API

The Webhooks API from Dixa — 4 operation(s) for webhooks.

Scroll for all 20

Pricing Plans 1

Published pricing tiers and plan structures.

Dixa Plans Pricing

3 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Dixa Rate Limits

3 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Dixa Finops

FINOPS

Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Dixa Context

18 classes · 0 properties

JSON-LD

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Dixa API Rules

5 rules · 3 warnings 2 info

SPECTRAL

JSON Schema 9

Standalone JSON Schema definitions for this provider's data models.

Agent

12 properties

JSON SCHEMA

Article

14 properties

JSON SCHEMA

Conversation

0 properties

JSON SCHEMA

EndUser

13 properties

JSON SCHEMA

Message

5 properties

JSON SCHEMA

Queue

2 properties

JSON SCHEMA

Tag

4 properties

JSON SCHEMA

Team

1 properties

JSON SCHEMA

WebhookSubscription

12 properties

JSON SCHEMA

Scroll for all 9

Examples 6

Example request and response payloads for these APIs.

Getagents

7 fields

EXAMPLE

Getagentsagentid

7 fields

EXAMPLE

Getconversationsconversationid

7 fields

EXAMPLE

Getqueues

7 fields

EXAMPLE

Gettags

7 fields

EXAMPLE

Getteams

7 fields

EXAMPLE

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Dixa Authentication

apiKey · 1 scheme

SECURITY

Dixa Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Dixa Agentic Access

123 operations · 66 acting

123 operations · 66 acting

AGENTIC

Resources

Documentation 1

Reference material describing how the API behaves

Documentation
Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess
AgenticAccess

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrg
GitHubOrg

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity
DomainSecurity
 Authentication
Authentication

Operate 3

Status, limits, changes, and where to get help

StatusPage
StatusPage
 ChangeLog
ChangeLog
 RateLimits
RateLimits

Commercial 3

Pricing, plans, and the legal terms of use

Pricing
Pricing
 Plans
Plans
 FinOps
FinOps

Company 3

The organization behind the API

Website
Website
 LinkedIn
LinkedIn
 Blog
Blog

Other 1

Properties that don't map to a standard resource type

X
X

Source (apis.yml)

apis.yml Raw ↑ 
aid: dixa
name: Dixa
description: Dixa is a conversational customer service platform with a REST API for managing conversations, queues, agents,
  routing, knowledge base articles, and customer satisfaction data. The API enables developers to build automated workflows,
  integrate external data into routing logic, export conversations and activity logs, manage users and teams, and access omnichannel
  messaging across phone, email, chat, and social channels.
accessModel:
  pricing: paid
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Paid · Self-serve signup
  confidence: high
  source:
  - plans
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/dixa.png
url: https://raw.githubusercontent.com/api-evangelist/dixa/refs/heads/main/apis.yml
created: '2026-06-13'
modified: '2026-06-13'
specificationVersion: '0.19'
tags:
- Customer Service
- Conversational
- Omnichannel
- CX
- Help Desk
- Chat
- Knowledge Base
apis:
- aid: dixa:dixa-agents-api
  name: Dixa Agents API
  description: The Agents API from Dixa — 7 operation(s) for agents.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Agents
  properties:
  - type: OpenAPI
    url: openapi/dixa-agents-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-analytics-api
  name: Dixa Analytics API
  description: The Analytics API from Dixa — 5 operation(s) for analytics.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Analytics
  properties:
  - type: OpenAPI
    url: openapi/dixa-analytics-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-anonymization-api
  name: Dixa Anonymization API
  description: The Anonymization API from Dixa — 5 operation(s) for anonymization.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Anonymization
  properties:
  - type: OpenAPI
    url: openapi/dixa-anonymization-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-business-hours-api
  name: Dixa Business Hours API
  description: The Business Hours API from Dixa — 4 operation(s) for business hours.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Business Hours
  properties:
  - type: OpenAPI
    url: openapi/dixa-business-hours-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-chatbots-api
  name: Dixa Chatbots API
  description: The Chatbots API from Dixa — 13 operation(s) for chatbots.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Chatbots
  properties:
  - type: OpenAPI
    url: openapi/dixa-chatbots-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-contact-endpoints-api
  name: Dixa Contact Endpoints API
  description: The Contact Endpoints API from Dixa — 2 operation(s) for contact endpoints.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Contact Endpoints
  properties:
  - type: OpenAPI
    url: openapi/dixa-contact-endpoints-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-conversations-api
  name: Dixa Conversations API
  description: The Conversations API from Dixa — 27 operation(s) for conversations.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/dixa-conversations-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-custom-attributes-api
  name: Dixa Custom Attributes API
  description: The Custom Attributes API from Dixa — 4 operation(s) for custom attributes.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Custom Attributes
  properties:
  - type: OpenAPI
    url: openapi/dixa-custom-attributes-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-end-users-api
  name: Dixa End Users API
  description: The End Users API from Dixa — 6 operation(s) for end users.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - End Users
  properties:
  - type: OpenAPI
    url: openapi/dixa-end-users-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-internal-notes-api
  name: Dixa Internal Notes API
  description: The Internal Notes API from Dixa — 2 operation(s) for internal notes.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Internal Notes
  properties:
  - type: OpenAPI
    url: openapi/dixa-internal-notes-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-knowledge-api
  name: Dixa Knowledge API
  description: The Knowledge API from Dixa — 16 operation(s) for knowledge.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Knowledge
  properties:
  - type: OpenAPI
    url: openapi/dixa-knowledge-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-messages-api
  name: Dixa Messages API
  description: The Messages API from Dixa — 2 operation(s) for messages.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Messages
  properties:
  - type: OpenAPI
    url: openapi/dixa-messages-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-organization-api
  name: Dixa Organization API
  description: The Organization API from Dixa — 1 operation(s) for organization.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Organization
  properties:
  - type: OpenAPI
    url: openapi/dixa-organization-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-queues-api
  name: Dixa Queues API
  description: The Queues API from Dixa — 5 operation(s) for queues.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Queues
  properties:
  - type: OpenAPI
    url: openapi/dixa-queues-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-ratings-api
  name: Dixa Ratings API
  description: The Ratings API from Dixa — 4 operation(s) for ratings.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Ratings
  properties:
  - type: OpenAPI
    url: openapi/dixa-ratings-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-search-api
  name: Dixa Search API
  description: The Search API from Dixa — 1 operation(s) for search.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Search
  properties:
  - type: OpenAPI
    url: openapi/dixa-search-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-tags-api
  name: Dixa Tags API
  description: The Tags API from Dixa — 7 operation(s) for tags.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Tags
  properties:
  - type: OpenAPI
    url: openapi/dixa-tags-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-teams-api
  name: Dixa Teams API
  description: The Teams API from Dixa — 4 operation(s) for teams.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Teams
  properties:
  - type: OpenAPI
    url: openapi/dixa-teams-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-templates-api
  name: Dixa Templates API
  description: The Templates API from Dixa — 2 operation(s) for templates.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Templates
  properties:
  - type: OpenAPI
    url: openapi/dixa-templates-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
- aid: dixa:dixa-webhooks-api
  name: Dixa Webhooks API
  description: The Webhooks API from Dixa — 4 operation(s) for webhooks.
  humanURL: https://docs.dixa.io/
  baseURL: https://dev.dixa.io/v1
  tags:
  - Webhooks
  properties:
  - type: OpenAPI
    url: openapi/dixa-webhooks-api-openapi.yml
  - type: Documentation
    url: https://docs.dixa.io/
  - type: RateLimits
    url: https://docs.dixa.io/docs/api-standards-rules
common:
- type: AgenticAccess
  url: agentic-access/dixa-agentic-access.yml
- type: DomainSecurity
  url: security/dixa-domain-security.yml
- type: Authentication
  url: authentication/dixa-authentication.yml
- type: Website
  url: https://www.dixa.com
- type: Documentation
  url: https://docs.dixa.io/
- type: GitHubOrg
  url: https://github.com/dixa
- type: LinkedIn
  url: https://www.linkedin.com/company/dixa
- type: Blog
  url: https://www.dixa.com/blog
- type: Pricing
  url: https://www.dixa.com/pricing
- type: StatusPage
  url: https://status.dixa.io
- type: X
  url: https://twitter.com/dixaapp
- type: ChangeLog
  url: https://releases.dixa.help/en
- type: Plans
  url: plans/dixa-plans-pricing.yml
- type: RateLimits
  url: rate-limits/dixa-rate-limits.yml
- type: FinOps
  url: finops/dixa-finops.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com