niche · -1.4 market domain

Help Desk

Score 19.6 / 100 58 providers +4 via APIs 7 APIs Search apis.io →

Providers using this tag (58)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 4 Complete, well-documented, and agent-ready
Strong 6 Solid coverage with minor gaps
Developing 13 Usable, with meaningful gaps to close
Thin 13 Limited public surface area
Emerging 15 Early or largely undocumented
Minimal 6 Almost no public developer surface
Unrated 1 Not yet scored

APIs with this tag (7)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Exemplar 1 Complete, well-documented, and agent-ready
Developing 3 Usable, with meaningful gaps to close
Emerging 3 Early or largely undocumented

Companies reaching this through an API (4)

These companies publish an API, specification or operation carrying “Help Desk” but do not classify their business under it. Listed unranked and kept out of the count above, because one tagged operation is not a statement about what a company does.

IFS SolarWinds StackOne UserVoice

Score breakdown

Frequency
46.5
log-scaled weighted occurrences
Breadth
0.7
spread across providers
Quality lift
35.2
mean composite of providers using it
Cohesion
4.7
strength of nearest seed neighbor

Related tags

ITSM 14 co-occurrences Customer Service 33 co-occurrences Live Chat 9 co-occurrences Ticketing 24 co-occurrences Conversations 18 co-occurrences Knowledge Base 10 co-occurrences Support 7 co-occurrences Chatbots 8 co-occurrences

Where this tag comes from

Provider tag58
Api tag7
Openapi tag1
Openapi op tag6

Cohort brief

Auto-generated

The 50 providers in the APIs.io catalog tagged Help Desk, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.

Providers
50
of 58 in the catalog
Mean Kin Score
37.8
+13.7 vs catalog 24.1
Mean Agent Readiness
25
+10.9 vs catalog 14.1
Spread
4.7–88
median 35.7 · σ 19.7
How the 50 split by band
Exemplar 4Strong 6Developing 12Thin 12Emerging 13Minimal 3
Facet averages, against the whole catalog
FacetThis cohortCatalogDifferenceScored
Contract Quality 37.5 18.6 +18.9 50
Access Clarity 44.2 30 +14.2 50
Operational Transparency 24.6 13.2 +11.4 50
Developer Ergonomics 35 24.5 +10.5 50
Discoverability 66.1 59.1 +7 50
Contract Governance 14.6 9.7 +4.9 50

A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.

What this cohort publishes
ArtifactThis cohortCatalogDifference
MCP server (any) 29% 18% +11
MCP server (first-party) 31% 16% +15
Agent Skills 0% 0% 0
OAuth scopes 20% 13% +7
Security 98% 99% -1
Arazzo workflows 6% 1% +5
Governance rules 63% 36% +27

mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.

Top by Kin Score
  1. 1 Ada 88
  2. 2 Corebee 77.8
  3. 3 FrontApp 72.3
  4. 4 Zendesk 71.7
  5. 5 Erxes 63.6
  6. 6 Hiver 62.6
  7. 7 Plain 61.8
  8. 8 Brainfish 60.3
  9. 9 Fini 55.8
  10. 10 Serval 54.4
Top by Agent Readiness
  1. 1 Brainfish 64.1
  2. 2 Corebee 61.3
  3. 3 Lorikeet 58.8
  4. 4 Plain 51.1
  5. 5 Ada 47.4
  6. 6 LiveChat 47.1
  7. 7 Hiver 46.8
  8. 8 FrontApp 46.5
  9. 9 Serval 45.3
  10. 10 Freshservice 43.3
All 58 members of this roster resolve to a provider in the catalog; 50 carry a score (86%). The figures above describe the scored members only.
Coverage caveat. 37 of 50 scored members had under half their catalog-attributable points satisfied at all (catalog_earned / catalog_max < 0.5). They are INCLUDED in the mean above. A large share here means the cohort mean is partly a measurement of how far our enrichment reached, not only of how these providers publish.Generated from the catalog build of 14 November 2026, across 41591 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.

Work with this as data

Every tag here is available over the APIs.io API and to AI agents over MCP.

MCP server

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https://apis.io/mcp

Tools for tags

7 MCP tools reach this
  • find_tagsBrowse and filter every tag in the catalog.
  • get_cohortThis tag as a scored cohort — every provider carrying it, with scores.
  • cohort_statsPRO — the distribution across this tag: mean, median, band split, adoption rates.
  • cohort_rankingsPRO — the leaderboard, on composite AND agent-readiness axes.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools →

Call it yourself

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This tag
curl "https://apis.io/api/v1/tags/help-desk"
All tags
curl "https://apis.io/api/v1/tags?limit=25"
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