emerging · 0.9

Help Desk

Score 23.1 / 100 50 providers 8 APIs Search apis.io →
Variants seen in the corpus: Help DeskHelpDeskHelpdeskhelp deskhelpdesk

Providers using this tag (50)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 1 Complete, well-documented, and agent-ready
AdaArtificial IntelligenceCustomer ServiceChatbotsAutomation14 APIs75.7
Strong 1 Solid coverage with minor gaps
ErxesGraphQLCRMCustomer ExperienceOpen-Source1 API62.2
Developing 18 Usable, with meaningful gaps to close
BrainfishCompanyArtificial IntelligenceCustomer-SupportKnowledge Base9 APIs53.6Agile CRMCRMSales AutomationMarketing Automation11 APIs52.8PlainCompanyCustomer-SupportCustomer Service1 API52.1EmotiveCompanyMarketingSMSMessaging8 APIs50.0SolarWindsApplication MonitoringDatabase MonitoringInfrastructureIP Address Management31 APIs49.8TidioLive ChatChatbotsCustomer ServiceArtificial Intelligence9 APIs48.8Help ScoutCustomer-SupportEmailLive Chat25 APIs48.3FrontAppCompanyCommunicationsCustomer ServiceShared Inbox1 API47.9Salesforce Service CloudCase ManagementCRMCustomer Service18 APIs47.6StackOneIntegrationiPaaS33 APIs46.7DixaCustomer ServiceConversationalOmnichannelCX20 APIs46.5HarmonyITSMService DeskTicketingEnterprise Service Management1 API45.9FullviewCompanyCustomer-SupportCo-BrowsingSession Replay1 API45.2ForethoughtArtificial IntelligenceCustomer-SupportCustomer ServiceGenerative AI3 APIs45.0ServalCompanyITSMWorkflow-Automation1 API44.9AteraIT ManagementRMMPSA1 API43.5FiniCompanyArtificial IntelligenceAI AgentsCustomer-Support9 APIs43.4Import2CompanyData MigrationData IntegrationCRM2 APIs39.5
Thin 16 Limited public surface area
PlainCustomer-SupportGraphQLThreads1 API39.2PylonCustomer-SupportCustomer OperationsTicketingKnowledge Base9 APIs39.0ZohoAnalyticsCollaborationCRMCustomer Service34 APIs38.5TagoveCompanyCustomer-SupportLive ChatConversational1 API36.5GorgiasCustomer-SupportE-CommerceShopify14 APIs35.7GrooveCustomer-SupportShared InboxKnowledge Base12 APIs35.2IFSERPField ServiceAsset ManagementManufacturing7 APIs34.9LorikeetArtificial IntelligenceCustomer-SupportAI AgentSupport Automation4 APIs34.8FreshserviceITSMTicketingAsset Management9 APIs33.6LiveChatLive ChatCustomer ServiceCustomer-SupportMessaging12 APIs33.4UserVoiceProduct FeedbackIdea ManagementCustomer FeedbackProduct Roadmap3 APIs31.9KustomerCustomer ServiceCRMMessaging2 APIs31.2CrispCustomer ServiceLive ChatMessaging3 APIs31.0SysAidITSMAsset ManagementTicketing17 APIs31.0Incident IQCompanyEdTechITSMAsset Management1 API30.8ManageEngine ServiceDesk PlusITSMIncident ManagementAsset Management2 APIs30.2
Emerging 7 Early or largely undocumented
Zoho DeskCustomer-SupportTicketingKnowledge Base3 APIs25.0NicereplyCustomer SatisfactionCSATCESNPS1 API22.0FixifyCompanyInfrastructureITSM21.9TOPdeskITSMEnterprise Service ManagementIncident Management1 API15.3BackCompanyEmployee ExperienceHR14.0Lara AICompanyHuman ResourcesEmployee ExperiencePeople Analytics13.1RunbooksITSMITAMIT OperationsManaged Service Provider1 API12.4
Minimal 7 Almost no public developer surface
FullcourtCompanyCustomer-SupportE-Commerce8.1EspressiveCompanyConversational AIVirtual AgentITSM7.1HalpCompanyTicketingCustomer-Support6.1atSpokeCompanyCloud SaasService Desk5.0ParatureCompanyCloud SaasCustomer ServiceCustomer-Support5.0Remedy CorporationCompanyITSMEnterprise Software5.0Utopia Technology PartnersCompanyIT SupportCustomer Service5.0

APIs with this tag (8)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Developing 4 Usable, with meaningful gaps to close
Agile CRM HelpDesk APIThe HelpDesk API from Agile CRM — 5 operation(s) for helpdesk.52.8Emotive Helpdesk APIConnect a custom helpdesk to Emotive — register a ticket-system connection, mint a brand token, configure w...50.0SolarWinds Web Help Desk APIREST API for creating, reading, updating, and deleting data in Web Help Desk including tickets, clients, as...49.8StackOne Unified Ticketing APIStackOne Unified Ticketing API standardizes support workflows across helpdesk platforms, with consistent da...46.7
Thin 3 Limited public surface area
Zoho DeskThe Zoho Desk API provides REST endpoints to integrate your help desk with third-party applications. It sup...38.5IFS Enterprise Service Management APIIFS Enterprise Service Management APIs enable IT service management, service catalog, incident management, ...34.9UserVoice Helpdesk APIThe UserVoice Helpdesk API exposes the core end-user and admin functionality of UserVoice, making it easy t...31.9
Emerging 1 Early or largely undocumented
Runbooks IT Operations PlatformThe Runbooks platform provides an integrated IT operations suite covering ITSM (service desk, incident mana...12.4

Score breakdown

Frequency
47.8
log-scaled weighted occurrences
Breadth
1.4
spread across providers
Quality lift
41.5
mean composite of providers using it
Cohesion
16.9
strength of nearest seed neighbor

Related tags

ITSM 14 co-occurrences Customer-Support 18 co-occurrences Customer Service 14 co-occurrences Live Chat 7 co-occurrences Tickets 12 co-occurrences Knowledge Base 10 co-occurrences Ticketing 15 co-occurrences Conversations 14 co-occurrences

Where this tag comes from

Provider tag44
Api tag8
Openapi tag1
Openapi op tag6

Cohort brief

Auto-generated

The 50 providers in the APIs.io catalog tagged Help Desk, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.

Providers
50
all scored
Mean Kin Score
34
+13.3 vs catalog 20.7
Mean Agent Readiness
19.3
+9.6 vs catalog 9.7
Spread
5–75.7
median 35.5 · σ 16.5
How the 50 split by band
Exemplar 1Strong 1Developing 18Thin 16Emerging 7Minimal 7
Facet averages, against the whole catalog
FacetThis cohortCatalogDifferenceScored
Contract Quality 40.5 17.5 +23 50
Developer Ergonomics 31.1 17.9 +13.2 50
Access Clarity 34.5 22.3 +12.2 50
Discoverability 69.4 60.4 +9 50
Operational Transparency 19.6 11.3 +8.3 50
Contract Governance 9.8 6.4 +3.4 50

A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.

What this cohort publishes
ArtifactThis cohortCatalogDifference
MCP server (any) 24% 16% +8
MCP server (first-party) 12% 7% +5
Agent Skills 0% 0% 0
OAuth scopes 20% 9% +11
Security 92% 88% +4
Arazzo workflows 4% 2% +2
Governance rules 26% 13% +13

mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.

Top by Kin Score
  1. 1 Ada 75.7
  2. 2 Erxes 62.2
  3. 3 Brainfish 53.6
  4. 4 Agile CRM 52.8
  5. 5 Plain 52.1
  6. 6 Emotive 50
  7. 7 SolarWinds 49.8
  8. 8 Tidio 48.8
  9. 9 Help Scout 48.3
  10. 10 FrontApp 47.9
Top by Agent Readiness
  1. 1 Brainfish 58.8
  2. 2 Ada 43
  3. 3 FrontApp 41.4
  4. 4 Serval 41
  5. 5 Emotive 37.6
  6. 6 Plain 34.9
  7. 7 Dixa 30.6
  8. 8 Erxes 28.8
  9. 9 IFS 28.7
  10. 10 SolarWinds 28.4
All 50 members of this roster resolve to a scored provider in the catalog.Generated from the catalog build of 25 August 2026, across 26891 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.

Work with this as data

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MCP server

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https://apis.io/mcp

Tools for tags

7 MCP tools reach this
  • find_tagsBrowse and filter every tag in the catalog.
  • get_cohortThis tag as a scored cohort — every provider carrying it, with scores.
  • cohort_statsPRO — the distribution across this tag: mean, median, band split, adoption rates.
  • cohort_rankingsPRO — the leaderboard, on composite AND agent-readiness axes.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools

Call it yourself

curl for this page
This tag 
curl "https://apis.io/api/v1/tags/help-desk"
All tags 
curl "https://apis.io/api/v1/tags?limit=25"
As a scored cohort 
curl "https://apis.io/api/v1/cohorts/tag/help-desk"
The distribution (Pro) 
curl "https://apis.io/api/v1/cohorts/tag/help-desk/stats" \
  -H "X-API-Key: $APIS_IO_KEY"

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