emerging · 0.7 market domain

Help Desk

Score 23.3 / 100 45 providers +4 via APIs 7 APIs Search apis.io →

Providers using this tag (45)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 1 Complete, well-documented, and agent-ready
AdaArtificial IntelligenceCustomer ServiceChatbotsAutomation4 APIs84.4
Strong 1 Solid coverage with minor gaps
ErxesGraphQLCRMCustomer ExperienceOpen Source1 API65.6
Developing 17 Usable, with meaningful gaps to close
HiverCompanyCustomer ServiceShared Inbox1 API53.4PlainCompanyCustomer SupportCustomer Service1 API53.3BrainfishCompanyArtificial IntelligenceCustomer SupportKnowledge Base1 API52.7IntercomArtificial IntelligenceCustomer ServiceCustomer SupportMessaging1 API51.7FrontAppCompanyCommunicationsCustomer ServiceShared Inbox1 API49.9Agile CRMCRMSales AutomationMarketing Automation1 API49.7ServalCompanyITSMWorkflow Automation1 API49.5TidioLive ChatChatbotsCustomer ServiceArtificial Intelligence1 API48.6ManageEngine ServiceDesk PlusITSMIncident ManagementAsset Management1 API48.4Help ScoutCustomer SupportEmailLive Chat17 APIs46.9DixaCustomer ServiceConversational AIOmnichannelCustomer Experience1 API46.5FullviewCompanyCustomer SupportCo-BrowsingSession Replay1 API46.3AteraIT ManagementRMMPSA1 API44.2HarmonyITSMService DeskTicketingEnterprise Service Management1 API44.2FiniCompanyArtificial IntelligenceAI AgentsCustomer Support1 API43.8ForethoughtArtificial IntelligenceCustomer SupportCustomer ServiceGenerative AI2 APIs42.7PylonCustomer SupportCustomer OperationsTicketingKnowledge Base1 API39.8
Thin 11 Limited public surface area
GorgiasCustomer SupportE-CommerceShopify1 API38.8Import2CompanyData MigrationData IntegrationCRM1 API38.4TagoveCompanyCustomer SupportLive ChatConversational AI1 API36.8FreshserviceITSMTicketingAsset Management1 API33.1GrooveCustomer SupportShared InboxKnowledge Base1 API32.1LorikeetArtificial IntelligenceCustomer SupportAI AgentsSupport Automation1 API30.9KustomerCustomer ServiceCRMMessaging1 API30.7LiveChatLive ChatCustomer ServiceCustomer SupportMessaging1 API30.5Incident IQCompanyEdTechITSMAsset Management1 API29.4CrispCustomer ServiceLive ChatMessaging1 API29.0SysAidITSMAsset ManagementTicketing1 API27.8
Emerging 8 Early or largely undocumented
ChatwikArtificial IntelligenceAI AgentsChatbotsLive Chat1 API24.2Zoho DeskCustomer SupportTicketingKnowledge Base1 API24.2FixifyCompanyInfrastructureITSM23.4NicereplyCustomer SatisfactionCSATCESNPS1 API19.6TOPdeskITSMEnterprise Service ManagementIncident Management1 API15.9RunbooksITSMITAMIT OperationsManaged Service Providers1 API14.0BackCompanyEmployee ExperienceHuman Resources13.9Lara AICompanyHuman ResourcesEmployee ExperiencePeople Analytics12.1
Minimal 6 Almost no public developer surface
FullcourtCompanyCustomer SupportE-Commerce6.5EspressiveCompanyConversational AIVirtual AgentsITSM5.9HalpCompanyTicketingCustomer Support3.4atSpokeCompanyCloud SaasService Desk0.0ParatureCompanyCloud SaasCustomer ServiceCustomer Support0.0Utopia Technology PartnersCompanyIT SupportCustomer Service0.0
Unrated 1 Not yet scored
Remedy CorporationCompanyITSMEnterprise Software

APIs with this tag (7)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Strong 1 Solid coverage with minor gaps
SolarWinds Web Help Desk APIREST API for creating, reading, updating, and deleting data in Web Help Desk including tickets, clients, as...62.5
Developing 3 Usable, with meaningful gaps to close
Agile CRM HelpDesk APIThe HelpDesk API from Agile CRM — 5 operation(s) for helpdesk.49.7IFS Enterprise Service Management APIIFS Enterprise Service Management APIs enable IT service management, service catalog, incident management, ...49.4StackOne Unified Ticketing APIStackOne Unified Ticketing API standardizes support workflows across helpdesk platforms, with consistent da...46.6
Thin 1 Limited public surface area
UserVoice Helpdesk APIThe UserVoice Helpdesk API exposes the core end-user and admin functionality of UserVoice, making it easy t...32.0
Emerging 2 Early or largely undocumented
ChatwikChatwik's publicly consumable surfaces: an llms.txt / llms-full.txt agent-native discovery file and product...24.2Runbooks IT Operations PlatformThe Runbooks platform provides an integrated IT operations suite covering ITSM (service desk, incident mana...14.0

Companies reaching this through an API (4)

These companies publish an API, specification or operation carrying “Help Desk” but do not classify their business under it. Listed unranked and kept out of the count above, because one tagged operation is not a statement about what a company does.

IFS SolarWinds StackOne UserVoice

Score breakdown

Frequency
47.6
log-scaled weighted occurrences
Breadth
1.2
spread across providers
Quality lift
41.5
mean composite of providers using it
Cohesion
18.6
strength of nearest seed neighbor

Related tags

ITSM 14 co-occurrences Customer Support 19 co-occurrences Live Chat 8 co-occurrences Customer Service 14 co-occurrences Ticketing 19 co-occurrences Conversations 16 co-occurrences Knowledge Base 9 co-occurrences Chatbots 7 co-occurrences

Where this tag comes from

Provider tag45
Api tag7
Openapi tag1
Openapi op tag6

Cohort brief

Auto-generated

The 41 providers in the APIs.io catalog tagged Help Desk, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.

Providers
41
all scored
Mean Kin Score
36.2
+13.3 vs catalog 22.9
Mean Agent Readiness
23.2
+11.3 vs catalog 11.9
Spread
3.4–84.4
median 38.4 · σ 16.8
How the 41 split by band
Exemplar 1Strong 1Developing 17Thin 11Emerging 8Minimal 3
Facet averages, against the whole catalog
FacetThis cohortCatalogDifferenceScored
Contract Quality 37.3 17.6 +19.7 41
Access Clarity 38.8 26.5 +12.3 41
Developer Ergonomics 35.2 23.2 +12 41
Operational Transparency 23.3 13.7 +9.6 41
Discoverability 66.2 58.1 +8.1 41
Contract Governance 9.1 6.3 +2.8 41

A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.

What this cohort publishes
ArtifactThis cohortCatalogDifference
MCP server (any) 24% 14% +10
MCP server (first-party) 26% 12% +14
Agent Skills 0% 0% 0
OAuth scopes 19% 11% +8
Security 98% 98% 0
Arazzo workflows 5% 2% +3
Governance rules 26% 14% +12

mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.

Top by Kin Score
  1. 1 Ada 84.4
  2. 2 Erxes 65.6
  3. 3 Hiver 53.4
  4. 4 Plain 53.3
  5. 5 Brainfish 52.7
  6. 6 Intercom 51.7
  7. 7 FrontApp 49.9
  8. 8 Agile CRM 49.7
  9. 9 Serval 49.5
  10. 10 Tidio 48.6
Top by Agent Readiness
  1. 1 Brainfish 62.1
  2. 2 Plain 51.1
  3. 3 Ada 47.3
  4. 4 LiveChat 46
  5. 5 Serval 45.3
  6. 6 Lorikeet 44.6
  7. 7 Hiver 43
  8. 8 FrontApp 42.8
  9. 9 Freshservice 42.1
  10. 10 Groove 38.8
All 45 members of this roster resolve to a scored provider in the catalog.Generated from the catalog build of 5 October 2026, across 29093 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.

Work with this as data

Every tag here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

Tools for tags

7 MCP tools reach this
  • find_tagsBrowse and filter every tag in the catalog.
  • get_cohortThis tag as a scored cohort — every provider carrying it, with scores.
  • cohort_statsPRO — the distribution across this tag: mean, median, band split, adoption rates.
  • cohort_rankingsPRO — the leaderboard, on composite AND agent-readiness axes.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools →

Call it yourself

curl for this page
This tag 
curl "https://apis.io/api/v1/tags/help-desk"
All tags 
curl "https://apis.io/api/v1/tags?limit=25"
As a scored cohort 
curl "https://apis.io/api/v1/cohorts/tag/help-desk"
The distribution (Pro) 
curl "https://apis.io/api/v1/cohorts/tag/help-desk/stats" \
  -H "X-API-Key: $APIS_IO_KEY"

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