emerging · 0.0 market domain

Help Desk

Score 22.7 / 100 45 providers +4 via APIs 6 APIs Search apis.io →
Variants seen in the corpus: Help DeskHelpDesk

Providers using this tag (45)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 1 Complete, well-documented, and agent-ready
AdaArtificial IntelligenceCustomer ServiceChatbotsAutomation4 APIs83.2
Strong 1 Solid coverage with minor gaps
ErxesGraphQLCRMCustomer ExperienceOpen-Source1 API62.7
Developing 17 Usable, with meaningful gaps to close
BrainfishCompanyArtificial IntelligenceCustomer-SupportKnowledge Base1 API53.2HiverCompanyCustomer ServiceShared Inbox1 API53.1PlainCompanyCustomer-SupportCustomer Service1 API51.8TidioLive ChatChatbotsCustomer ServiceArtificial Intelligence1 API50.8Agile CRMCRMSales AutomationMarketing Automation1 API49.9Salesforce Service CloudCase ManagementCRMCustomer Service2 APIs49.4DixaCustomer ServiceConversationalOmnichannelCX1 API48.0ServalCompanyITSMWorkflow-Automation1 API47.3FrontAppCompanyCommunicationsCustomer ServiceShared Inbox1 API47.0Help ScoutCustomer-SupportEmailLive Chat25 APIs46.7FullviewCompanyCustomer-SupportCo-BrowsingSession Replay1 API44.7ForethoughtArtificial IntelligenceCustomer-SupportCustomer ServiceGenerative AI2 APIs44.5AteraIT ManagementRMMPSA1 API44.0HarmonyITSMService DeskTicketingEnterprise Service Management1 API43.7FiniCompanyArtificial IntelligenceAI AgentsCustomer-Support1 API42.9PylonCustomer-SupportCustomer OperationsTicketingKnowledge Base1 API42.2PlainCustomer-SupportGraphQLThreads1 API39.9
Thin 12 Limited public surface area
GorgiasCustomer-SupportE-CommerceShopify1 API38.3Import2CompanyData MigrationData IntegrationCRM1 API37.3TagoveCompanyCustomer-SupportLive ChatConversational1 API37.0GrooveCustomer-SupportShared InboxKnowledge Base1 API33.8LorikeetArtificial IntelligenceCustomer-SupportAI AgentSupport Automation1 API33.8KustomerCustomer ServiceCRMMessaging1 API33.0FreshserviceITSMTicketingAsset Management1 API32.4LiveChatLive ChatCustomer ServiceCustomer-SupportMessaging1 API32.2CrispCustomer ServiceLive ChatMessaging1 API30.6Incident IQCompanyEdTechITSMAsset Management1 API30.5ManageEngine ServiceDesk PlusITSMIncident ManagementAsset Management1 API29.5SysAidITSMAsset ManagementTicketing1 API28.9
Emerging 7 Early or largely undocumented
Zoho DeskCustomer-SupportTicketingKnowledge Base1 API26.1NicereplyCustomer SatisfactionCSATCESNPS1 API22.0FixifyCompanyInfrastructureITSM21.9TOPdeskITSMEnterprise Service ManagementIncident Management1 API16.7RunbooksITSMITAMIT OperationsManaged Service Provider1 API16.1BackCompanyEmployee ExperienceHR14.0Lara AICompanyHuman ResourcesEmployee ExperiencePeople Analytics13.1
Minimal 4 Almost no public developer surface
FullcourtCompanyCustomer-SupportE-Commerce8.1EspressiveCompanyConversational AIVirtual AgentITSM7.1HalpCompanyTicketingCustomer-Support5.0Remedy CorporationCompanyITSMEnterprise Software5.0
Unrated 3 Not yet scored
atSpokeCompanyCloud SaasService DeskParatureCompanyCloud SaasCustomer ServiceCustomer-SupportUtopia Technology PartnersCompanyIT SupportCustomer Service

APIs with this tag (6)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Strong 1 Solid coverage with minor gaps
IFS Enterprise Service Management APIIFS Enterprise Service Management APIs enable IT service management, service catalog, incident management, ...62.9
Developing 3 Usable, with meaningful gaps to close
SolarWinds Web Help Desk APIREST API for creating, reading, updating, and deleting data in Web Help Desk including tickets, clients, as...52.2Agile CRM HelpDesk APIThe HelpDesk API from Agile CRM — 5 operation(s) for helpdesk.49.9StackOne Unified Ticketing APIStackOne Unified Ticketing API standardizes support workflows across helpdesk platforms, with consistent da...46.9
Thin 1 Limited public surface area
UserVoice Helpdesk APIThe UserVoice Helpdesk API exposes the core end-user and admin functionality of UserVoice, making it easy t...34.2
Emerging 1 Early or largely undocumented
Runbooks IT Operations PlatformThe Runbooks platform provides an integrated IT operations suite covering ITSM (service desk, incident mana...16.1

Companies reaching this through an API (4)

These companies publish an API, specification or operation carrying “Help Desk” but do not classify their business under it. Listed unranked and kept out of the count above, because one tagged operation is not a statement about what a company does.

IFS SolarWinds StackOne UserVoice

Score breakdown

Frequency
47.4
log-scaled weighted occurrences
Breadth
1.2
spread across providers
Quality lift
40.4
mean composite of providers using it
Cohesion
16.6
strength of nearest seed neighbor

Related tags

ITSM 14 co-occurrences Customer-Support 18 co-occurrences Customer Service 14 co-occurrences Live Chat 7 co-occurrences Ticketing 16 co-occurrences Knowledge Base 10 co-occurrences Conversations 15 co-occurrences Tickets 10 co-occurrences

Where this tag comes from

Provider tag45
Api tag6
Openapi tag1
Openapi op tag6

Cohort brief

Auto-generated

The 41 providers in the APIs.io catalog tagged Help Desk, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.

Providers
41
all scored
Mean Kin Score
36.4
+12.5 vs catalog 23.9
Mean Agent Readiness
22
+10 vs catalog 12
Spread
5–83.2
median 37.3 · σ 15.8
How the 41 split by band
Exemplar 1Strong 1Developing 17Thin 12Emerging 7Minimal 3
Facet averages, against the whole catalog
FacetThis cohortCatalogDifferenceScored
Contract Quality 42.8 19.8 +23 41
Developer Ergonomics 35.8 23.4 +12.4 41
Access Clarity 36.9 26.5 +10.4 41
Operational Transparency 22.8 14 +8.8 41
Discoverability 68.4 61.2 +7.2 41
Contract Governance 9.1 6.4 +2.7 41

A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.

What this cohort publishes
ArtifactThis cohortCatalogDifference
MCP server (any) 11% 10% +1
MCP server (first-party) 25% 13% +12
Agent Skills 0% 0% 0
OAuth scopes 20% 11% +9
Security 93% 97% -4
Arazzo workflows 5% 2% +3
Governance rules 23% 14% +9

mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.

Top by Kin Score
  1. 1 Ada 83.2
  2. 2 Erxes 62.7
  3. 3 Brainfish 53.2
  4. 4 Hiver 53.1
  5. 5 Plain 51.8
  6. 6 Tidio 50.8
  7. 7 Agile CRM 49.9
  8. 8 Salesforce Service Cloud 49.4
  9. 9 Dixa 48
  10. 10 Serval 47.3
Top by Agent Readiness
  1. 1 Brainfish 62.1
  2. 2 Ada 47.3
  3. 3 Serval 43.9
  4. 4 Hiver 43
  5. 5 FrontApp 39.2
  6. 6 Plain 34.9
  7. 7 Dixa 30.6
  8. 8 LiveChat 30.2
  9. 9 Crisp 29.5
  10. 10 Erxes 28.8
All 45 members of this roster resolve to a scored provider in the catalog.Generated from the catalog build of 15 September 2026, across 27661 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.

Work with this as data

Every tag here is available over the APIs.io API and to AI agents over MCP.

MCP server

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https://apis.io/mcp

Tools for tags

7 MCP tools reach this
  • find_tagsBrowse and filter every tag in the catalog.
  • get_cohortThis tag as a scored cohort — every provider carrying it, with scores.
  • cohort_statsPRO — the distribution across this tag: mean, median, band split, adoption rates.
  • cohort_rankingsPRO — the leaderboard, on composite AND agent-readiness axes.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools →

Call it yourself

curl for this page
This tag 
curl "https://apis.io/api/v1/tags/help-desk"
All tags 
curl "https://apis.io/api/v1/tags?limit=25"
As a scored cohort 
curl "https://apis.io/api/v1/cohorts/tag/help-desk"
The distribution (Pro) 
curl "https://apis.io/api/v1/cohorts/tag/help-desk/stats" \
  -H "X-API-Key: $APIS_IO_KEY"

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