Freshservice

Freshservice is Freshworks' cloud-based IT service management (ITSM) and enterprise service management platform, covering ticketing, problem, change and release management, asset and configuration management, and a self-service portal. The Freshservice REST API provides JSON-over-HTTP access to tickets, problems, changes, assets, agents, requesters, and the service catalog for ITSM automation and integration.

Freshservice publishes 9 API contracts indexed on the APIs.io network, including Agents API, Assets API, Changes API, and 6 more. Tagged areas include ITSM, Help Desk, Ticketing, Asset Management, and Change Management.

The Freshservice catalog on APIs.io includes 1 Spectral governance ruleset.

Freshservice’s developer surface includes authentication, documentation, signup flow, pricing, support, and 9 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

36.2/100 thin ▬ flat Agent 43/100 agent ready saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

1 published contract 1 MCP Servers

ITSM Help Desk Ticketing Asset Management Change Management Freshworks

What this lets a business do 1

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Information Technology Management

BC-600

AgentsAssetsChangesProblemsReleasesRequesters

POST /changes POST /problems POST /tickets GET /releases

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 36.2/100 · thin

Contract Quality 9.1 / 19

Developer Ergonomics 5.4 / 15

Access Clarity 4.7 / 15

Operational Transparency 1.3 / 10

Contract Governance 1.2 / 9

Discoverability 5.1 / 8

Regulatory Posture 3.4 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 43/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 5 / 5

Registration Without a Human 6 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link
Typed Event Surface +6 pts — AsyncAPI document, OR webhooks/callbacks objects in the as-published OpenAPI, OR common[].type includes Webhooks

6 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Access Clarity scores 31.6 — up to +13.7 composite points
Developer Ergonomics scores 35.7 — up to +12.9 composite points
Contract Quality scores 48.7 — up to +12.8 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/freshservice/apis.yml: open an issue on github.com/api-evangelist/freshservice to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Standards implemented 4

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

Model Context Protocol (MCP)

measured — observed by APIs.io (verified)

OAuth 2.0 Protected Resource Metadata

measured — observed by APIs.io (verified)

Dynamic Client Registration

measured — observed by APIs.io (published)

OpenAPI

measured — observed by APIs.io (published)

APIs 9

Individual APIs this provider publishes, each with its own machine-readable definition.

Freshservice API v2

REST API providing JSON-over-HTTP access to tickets, conversations, problems, changes, releases, assets, software, agents, requesters, groups, the service catalog, and approvals...

Freshservice Agents API

The Agents API from Freshservice — 2 operation(s) for agents.

Freshservice Assets API

The Assets API from Freshservice — 2 operation(s) for assets.

Freshservice Changes API

The Changes API from Freshservice — 2 operation(s) for changes.

Freshservice Groups API

The Groups API from Freshservice — 2 operation(s) for groups.

Freshservice Problems API

The Problems API from Freshservice — 2 operation(s) for problems.

Freshservice Releases API

The Releases API from Freshservice — 2 operation(s) for releases.

Freshservice Requesters API

The Requesters API from Freshservice — 2 operation(s) for requesters.

Freshservice Tickets API

The Tickets API from Freshservice — 2 operation(s) for tickets.

Scroll for all 9

Open Collections 9

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Freshservice API v2 Agents API

OPEN COLLECTION

Freshservice API v2 Agents Assets API

OPEN COLLECTION

Freshservice API v2 Agents Changes API

OPEN COLLECTION

Freshservice API v2 Agents Groups API

OPEN COLLECTION

Freshservice API v2 Agents Problems API

OPEN COLLECTION

Freshservice API v2 Agents Releases API

OPEN COLLECTION

Freshservice API v2 Agents Requesters API

OPEN COLLECTION

Freshservice API v2 Agents Tickets API

OPEN COLLECTION

Freshservice API v2

OPEN COLLECTION

Scroll for all 9

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Freshservice MCP Server

Remote MCP server at mcp.freshservice.com over HTTP.

MCP SERVER

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Freshservice API Rules

46 rules · 44 errors 1 warnings 1 info

SPECTRAL

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Freshservice Authentication

http · 1 scheme

SECURITY

Freshservice Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Freshservice Vulnerability Disclosure

Hackerone · security.txt · contact published

SECURITY

Freshservice Trust Center

SOC 2, ISO 27001, CSA STAR

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Freshservice Agentic Access

40 operations · 24 acting

AGENTIC

Resources

Get Started 2

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

Signup

Signup

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 4

Authentication, authorization, and security posture

TrustCenter

TrustCenter

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

DomainSecurity

Authentication

Authentication

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 1

Pricing, plans, and the legal terms of use

Pricing

Pricing

Company 2

The organization behind the API

LinkedIn

Website

Website

Other 1

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Source (apis.yml)

aid: freshservice
name: Freshservice
description: Freshservice is Freshworks' cloud-based IT service management (ITSM) and enterprise service management platform,
  covering ticketing, problem, change and release management, asset and configuration management, and a self-service portal.
  The Freshservice REST API provides JSON-over-HTTP access to tickets, problems, changes, assets, agents, requesters, and
  the service catalog for ITSM automation and integration.
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-11-06'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/freshservice.png
tags:
- ITSM
- Help Desk
- Ticketing
- Asset Management
- Change Management
- Freshworks
tags_raw:
- ITSM
- IT Service Management
- Help Desk
- Ticketing
- Asset Management
- Change Management
- Freshworks
url: https://raw.githubusercontent.com/api-evangelist/freshservice/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-11'
specificationVersion: '0.23'
apis:
- aid: freshservice:itsm-api
  name: Freshservice API v2
  description: REST API providing JSON-over-HTTP access to tickets, conversations, problems, changes, releases, assets, software,
    agents, requesters, groups, the service catalog, and approvals. Uses HTTP Basic authentication with a personal API key.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Ticketing
  - Assets
  - Changes
  - Problems
  - Service Catalog
  tags_raw:
  - Tickets
  - Assets
  - Changes
  - Problems
  - Service Catalog
  properties:
  - type: Documentation
    url: https://api.freshservice.com/
  - type: DeveloperPortal
    url: https://developer.freshservice.com/
- aid: freshservice:freshservice-agents-api
  name: Freshservice Agents API
  description: The Agents API from Freshservice — 2 operation(s) for agents.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Agents
  properties:
  - type: OpenAPI
    url: openapi/freshservice-agents-api-openapi.yml
- aid: freshservice:freshservice-assets-api
  name: Freshservice Assets API
  description: The Assets API from Freshservice — 2 operation(s) for assets.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Assets
  properties:
  - type: OpenAPI
    url: openapi/freshservice-assets-api-openapi.yml
- aid: freshservice:freshservice-changes-api
  name: Freshservice Changes API
  description: The Changes API from Freshservice — 2 operation(s) for changes.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Changes
  properties:
  - type: OpenAPI
    url: openapi/freshservice-changes-api-openapi.yml
- aid: freshservice:freshservice-groups-api
  name: Freshservice Groups API
  description: The Groups API from Freshservice — 2 operation(s) for groups.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Group
  tags_raw:
  - Groups
  properties:
  - type: OpenAPI
    url: openapi/freshservice-groups-api-openapi.yml
- aid: freshservice:freshservice-problems-api
  name: Freshservice Problems API
  description: The Problems API from Freshservice — 2 operation(s) for problems.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Problems
  properties:
  - type: OpenAPI
    url: openapi/freshservice-problems-api-openapi.yml
- aid: freshservice:freshservice-releases-api
  name: Freshservice Releases API
  description: The Releases API from Freshservice — 2 operation(s) for releases.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Releases
  properties:
  - type: OpenAPI
    url: openapi/freshservice-releases-api-openapi.yml
- aid: freshservice:freshservice-requesters-api
  name: Freshservice Requesters API
  description: The Requesters API from Freshservice — 2 operation(s) for requesters.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Requesters
  properties:
  - type: OpenAPI
    url: openapi/freshservice-requesters-api-openapi.yml
- aid: freshservice:freshservice-tickets-api
  name: Freshservice Tickets API
  description: The Tickets API from Freshservice — 2 operation(s) for tickets.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Ticketing
  tags_raw:
  - Tickets
  properties:
  - type: OpenAPI
    url: openapi/freshservice-tickets-api-openapi.yml
common:
- type: CapabilityMap
  url: capabilities/freshservice-capability-edges.yml
  name: Freshservice Business Capability Map
- type: AgenticAccess
  url: agentic-access/freshservice-agentic-access.yml
- type: TrustCenter
  url: security/freshservice-trust-center.yml
- type: VulnerabilityDisclosure
  url: security/freshservice-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/freshservice-domain-security.yml
- type: Authentication
  url: authentication/freshservice-authentication.yml
- type: GitHubOrganization
  url: https://github.com/freshworks
- type: LinkedIn
  url: https://www.linkedin.com/company/freshservice
- type: Website
  url: https://www.freshworks.com/freshservice/
- type: DeveloperPortal
  url: https://developer.freshservice.com/
- type: Documentation
  url: https://api.freshservice.com/
- type: Signup
  url: https://www.freshworks.com/freshservice/signup/
- type: Pricing
  url: https://www.freshworks.com/freshservice/pricing/
- type: Support
  url: https://support.freshservice.com/
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
x-parent: freshworks
x-relationship: product

Freshservice API — frequently asked questions

Does Freshservice have an API?

Yes. APIs.io lists 9 APIs from Freshservice, including Freshservice API v2, Freshservice Agents API and Freshservice Assets API, and 6 more.

Is there an OpenAPI specification for the Freshservice API?

Yes. APIs.io indexes 8 OpenAPI specifications for Freshservice, each linked for download from this page.

How do I authenticate with the Freshservice API?

Freshservice documents its authentication (http · 1 scheme). The details are profiled on APIs.io as Freshservice Authentication.

Does Freshservice have an MCP server?

Yes. APIs.io lists 1 MCP server for Freshservice: Remote MCP server at mcp.freshservice.com over HTTP.

Is the Freshservice API ready for AI agents?

Freshservice has a Kin Score of 36.2 out of 100 (thin) and an Agent Readiness score of 43.3 (agent-ready), scored by API Evangelist on 2026-11-06.

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apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
resolveTurn a domain, URL or GitHub org into the provider it belongs to.
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