Freshservice website screenshot

Freshservice

Freshservice is Freshworks' cloud-based IT service management (ITSM) and enterprise service management platform, covering ticketing, problem, change and release management, asset and configuration management, and a self-service portal. The Freshservice REST API provides JSON-over-HTTP access to tickets, problems, changes, assets, agents, requesters, and the service catalog for ITSM automation and integration.

Freshservice publishes 8 APIs on the APIs.io network, including Agents API, Assets API, Changes API, and 5 more. Tagged areas include ITSM, IT Service Management, Help Desk, Ticketing, and Asset Management.

Freshservice’s developer surface includes authentication, documentation, signup flow, pricing, support, and 8 more developer resources.

🌐 Visit website 📡 Source on GitHub
30.4/100 thin ▬ flat Agent 28/100 agent aware Full breakdown ↓
scored 2026-07-28 · rubric v0.6
AccessSelf serve
9 APIs
ITSMIT Service ManagementHelp DeskTicketingAsset ManagementChange ManagementFreshworks

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-07-28 · rubric v0.6
Composite quality — 30.4/100 · thin
Contract Quality 12.1 / 25
Developer Ergonomics 6.5 / 20
Commercial Clarity 3.7 / 20
Operational Transparency 0.7 / 13
Governance 0.0 / 12
Discoverability 7.4 / 10
Agent readiness — 28/100 · agent aware
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/freshservice: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 9

Individual APIs this provider publishes, each with its own machine-readable definition.

Freshservice API v2

REST API providing JSON-over-HTTP access to tickets, conversations, problems, changes, releases, assets, software, agents, requesters, groups, the service catalog, and approvals...

Freshservice Agents API

The Agents API from Freshservice — 2 operation(s) for agents.

Freshservice Assets API

The Assets API from Freshservice — 2 operation(s) for assets.

Freshservice Changes API

The Changes API from Freshservice — 2 operation(s) for changes.

Freshservice Groups API

The Groups API from Freshservice — 2 operation(s) for groups.

Freshservice Problems API

The Problems API from Freshservice — 2 operation(s) for problems.

Freshservice Releases API

The Releases API from Freshservice — 2 operation(s) for releases.

Freshservice Requesters API

The Requesters API from Freshservice — 2 operation(s) for requesters.

Freshservice Tickets API

The Tickets API from Freshservice — 2 operation(s) for tickets.

Scroll for all 9

Open Collections 1

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Freshservice API v2

OPEN COLLECTION

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Freshservice Authentication

http · 1 scheme

SECURITY

Freshservice Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Freshservice Vulnerability Disclosure

Hackerone · security.txt · contact published

SECURITY

Freshservice Trust Center

SOC 2, ISO 27001, CSA STAR

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Freshservice Agentic Access

40 operations · 24 acting

40 operations · 24 acting

AGENTIC

Resources

Get Started 2

Portal, sign-up, and the first successful call

DeveloperPortal
DeveloperPortal
 Signup
Signup

Documentation 1

Reference material describing how the API behaves

Documentation
Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess
AgenticAccess

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization

Access & Security 4

Authentication, authorization, and security posture

TrustCenter
TrustCenter
 VulnerabilityDisclosure
VulnerabilityDisclosure
 DomainSecurity
DomainSecurity
 Authentication
Authentication

Operate 1

Status, limits, changes, and where to get help

Support
Support

Commercial 1

Pricing, plans, and the legal terms of use

Pricing
Pricing

Company 2

The organization behind the API

LinkedIn
LinkedIn
 Website
Website

Source (apis.yml)

apis.yml Raw ↑ 
aid: freshservice
name: Freshservice
description: Freshservice is Freshworks' cloud-based IT service management (ITSM) and enterprise service management platform,
  covering ticketing, problem, change and release management, asset and configuration management, and a self-service portal.
  The Freshservice REST API provides JSON-over-HTTP access to tickets, problems, changes, assets, agents, requesters, and
  the service catalog for ITSM automation and integration.
type: Index
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/freshservice.png
tags:
- ITSM
- IT Service Management
- Help Desk
- Ticketing
- Asset Management
- Change Management
- Freshworks
url: https://raw.githubusercontent.com/api-evangelist/freshservice/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-11'
specificationVersion: '0.19'
apis:
- aid: freshservice:itsm-api
  name: Freshservice API v2
  description: REST API providing JSON-over-HTTP access to tickets, conversations, problems, changes, releases, assets, software,
    agents, requesters, groups, the service catalog, and approvals. Uses HTTP Basic authentication with a personal API key.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Tickets
  - Assets
  - Changes
  - Problems
  - Service Catalog
  properties:
  - type: Documentation
    url: https://api.freshservice.com/
  - type: DeveloperPortal
    url: https://developer.freshservice.com/
- aid: freshservice:freshservice-agents-api
  name: Freshservice Agents API
  description: The Agents API from Freshservice — 2 operation(s) for agents.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Agents
  properties:
  - type: OpenAPI
    url: openapi/freshservice-agents-api-openapi.yml
- aid: freshservice:freshservice-assets-api
  name: Freshservice Assets API
  description: The Assets API from Freshservice — 2 operation(s) for assets.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Assets
  properties:
  - type: OpenAPI
    url: openapi/freshservice-assets-api-openapi.yml
- aid: freshservice:freshservice-changes-api
  name: Freshservice Changes API
  description: The Changes API from Freshservice — 2 operation(s) for changes.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Changes
  properties:
  - type: OpenAPI
    url: openapi/freshservice-changes-api-openapi.yml
- aid: freshservice:freshservice-groups-api
  name: Freshservice Groups API
  description: The Groups API from Freshservice — 2 operation(s) for groups.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Groups
  properties:
  - type: OpenAPI
    url: openapi/freshservice-groups-api-openapi.yml
- aid: freshservice:freshservice-problems-api
  name: Freshservice Problems API
  description: The Problems API from Freshservice — 2 operation(s) for problems.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Problems
  properties:
  - type: OpenAPI
    url: openapi/freshservice-problems-api-openapi.yml
- aid: freshservice:freshservice-releases-api
  name: Freshservice Releases API
  description: The Releases API from Freshservice — 2 operation(s) for releases.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Releases
  properties:
  - type: OpenAPI
    url: openapi/freshservice-releases-api-openapi.yml
- aid: freshservice:freshservice-requesters-api
  name: Freshservice Requesters API
  description: The Requesters API from Freshservice — 2 operation(s) for requesters.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Requesters
  properties:
  - type: OpenAPI
    url: openapi/freshservice-requesters-api-openapi.yml
- aid: freshservice:freshservice-tickets-api
  name: Freshservice Tickets API
  description: The Tickets API from Freshservice — 2 operation(s) for tickets.
  humanURL: https://api.freshservice.com/
  baseURL: https://<domain>.freshservice.com/api/v2
  tags:
  - Tickets
  properties:
  - type: OpenAPI
    url: openapi/freshservice-tickets-api-openapi.yml
common:
- type: AgenticAccess
  url: agentic-access/freshservice-agentic-access.yml
- type: TrustCenter
  url: security/freshservice-trust-center.yml
- type: VulnerabilityDisclosure
  url: security/freshservice-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/freshservice-domain-security.yml
- type: Authentication
  url: authentication/freshservice-authentication.yml
- type: GitHubOrganization
  url: https://github.com/freshworks
- type: LinkedIn
  url: https://www.linkedin.com/company/freshservice
- type: Website
  url: https://www.freshworks.com/freshservice/
- type: DeveloperPortal
  url: https://developer.freshservice.com/
- type: Documentation
  url: https://api.freshservice.com/
- type: Signup
  url: https://www.freshworks.com/freshservice/signup/
- type: Pricing
  url: https://www.freshworks.com/freshservice/pricing/
- type: Support
  url: https://support.freshservice.com/
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com