ITSM
Variants seen in the corpus:
IT Service ManagementITSM
Providers using this tag (40)
Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.
Exemplar 1 Complete, well-documented, and agent-ready
Strong 3 Solid coverage with minor gaps
Developing 6 Usable, with meaningful gaps to close
Thin 9 Limited public surface area
Emerging 10 Early or largely undocumented
Minimal 10 Almost no public developer surface
Unrated 1 Not yet scored
APIs with this tag (22)
Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →
Exemplar 11 Complete, well-documented, and agent-ready
Atlassian Incidents REST APIThe Atlassian Incidents REST API enables managing major incidents across Atlassian products.Atlassian Jira Service Management Assets APIThe Atlassian Jira Service Management Assets API enables managing IT assets and CMDB within JSM.Atlassian Jira Service Management Customer APIThe Atlassian Jira Service Management Customer API enables managing customer accounts and access to service...Atlassian Jira Service Management Info APIThe Atlassian Jira Service Management Info API provides runtime and version information about the JSM insta...Atlassian Jira Service Management Knowledgebase APIThe Atlassian Jira Service Management Knowledgebase API enables searching knowledge base articles for resol...Atlassian Jira Service Management Operations Alerts APIThe Atlassian Jira Service Management Operations Alerts API enables managing alerts for proactive incident ...Atlassian Jira Service Management Operations Incidents APIThe Atlassian Jira Service Management Operations Incidents API enables managing incident lifecycle operatio...Atlassian Jira Service Management Organization APIThe Atlassian Jira Service Management Organization API enables managing organizations for grouping customer...Atlassian Jira Service Management Request APIThe Atlassian Jira Service Management Request API enables creating and managing service requests within JSM.Atlassian Jira Service Management Request Type APIThe Atlassian Jira Service Management Request Type API enables managing request types within JSM service de...Atlassian Jira Service Management Servicedesk APIThe Atlassian Jira Service Management Servicedesk API enables managing service desks, queues, and configura...
Strong 1 Solid coverage with minor gaps
Developing 4 Usable, with meaningful gaps to close
Everbridge iPaaS APIThe Everbridge iPaaS (Integration Platform as a Service) surface lets IT organizations build integrations w...ServiceGo APIField-service / after-sales platform API — records, custom fields, filters, users, roles, queues, forms, ap...IFS Enterprise Service Management APIIFS Enterprise Service Management APIs enable IT service management, service catalog, incident management, ...ServiceDesk Plus REST APIREST API for ServiceDesk Plus enabling programmatic management of requests, problems, changes, releases, as...
Thin 1 Limited public surface area
Emerging 4 Early or largely undocumented
TOPdesk REST APIREST API for managing TOPdesk incidents, changes, assets, persons, operators, locations, and other service ...Certero ServiceNow IntegrationCertero offers a certified ServiceNow integration that synchronises hardware, software, and license data fr...Runbooks IT Operations PlatformThe Runbooks platform provides an integrated IT operations suite covering ITSM (service desk, incident mana...Ivanti Neurons for ITSMREST API for Ivanti Neurons for ITSM, exposing IT service management data and operations.
Minimal 1 Almost no public developer surface
Companies reaching this through an API (7)
These companies publish an API, specification or operation carrying “ITSM” but do not classify their business under it. Listed unranked and kept out of the count above, because one tagged operation is not a statement about what a company does.
Score breakdown
Frequency
47.7
log-scaled weighted occurrences
Breadth
0.9
spread across providers
Quality lift
27.8
mean composite of providers using it
Cohesion
0.0
strength of nearest seed neighbor
Related tags
Service Desk 9 co-occurrences
Help Desk 14 co-occurrences
CMDB 5 co-occurrences
ServiceNow 5 co-occurrences
Change Management 5 co-occurrences
Incident Management 8 co-occurrences
IT Operations 5 co-occurrences
Incidents 6 co-occurrences
Where this tag comes from
Provider tag40
Api tag22
Cohort brief
Auto-generatedThe 34 providers in the APIs.io catalog tagged ITSM, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.
Providers
34
of 40 in the catalog
Mean Kin Score
30.3
+8.1 vs catalog 22.2
Mean Agent Readiness
16.8
+4.8 vs catalog 12
Spread
3.4–75.3
median 28.6 · σ 18.3
How the 34 split by band
Exemplar 1Strong 3Developing 6Thin 9Emerging 10Minimal 5
Facet averages, against the whole catalog
| Facet | This cohort | Catalog | Difference | Scored |
|---|---|---|---|---|
| Access Clarity | 34.8 | 23.9 | +10.9 | 34 |
| Operational Transparency | 21.9 | 13 | +8.9 | 34 |
| Developer Ergonomics | 31.6 | 23.2 | +8.4 | 34 |
| Discoverability | 63.7 | 57.9 | +5.8 | 34 |
| Contract Quality | 21.8 | 17.2 | +4.6 | 34 |
| Contract Governance | 9.6 | 6.5 | +3.1 | 34 |
A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.
What this cohort publishes
| Artifact | This cohort | Catalog | Difference |
|---|---|---|---|
| MCP server (any) | 26% | 13% | +13 |
| MCP server (first-party) | 26% | 12% | +14 |
| Agent Skills | 0% | 0% | 0 |
| OAuth scopes | 17% | 11% | +6 |
| Security | 97% | 98% | -1 |
| Arazzo workflows | 11% | 2% | +9 |
| Governance rules | 17% | 16% | +1 |
mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.
Top by Kin Score
- 1 Jira 75.3
- 2 ServiceNow 66
- 3 SolarWinds 61
- 4 Moveworks 56.4
- 5 Atomicwork 51.3
- 6 Serval 49.5
- 7 Lakeside Software 46.8
- 8 Aisera 44.7
- 9 Harmony 44.2
- 10 ManageEngine ServiceDesk Plus 41.2
Top by Agent Readiness
- 1 Jira 65.7
- 2 Serval 45.3
- 3 Freshservice 43.3
- 4 ServiceNow 43.2
- 5 Moveworks 39.3
- 6 Leena AI 34.4
- 7 Harmony 30.4
- 8 ManageEngine ServiceDesk Plus 27.1
- 9 SolarWinds 27
- 10 Atomicwork 26.7
All 40 members of this roster resolve to a provider in the
catalog; 34 carry a score (85%).
The figures above describe the scored members only.
Coverage caveat. 32 of 34 scored members had under half their catalog-attributable points satisfied at all (catalog_earned / catalog_max < 0.5). They are INCLUDED in the mean above. A large share here means the cohort mean is partly a measurement of how far our enrichment reached, not only of how these providers publish.Generated from the catalog build of 24 October 2026, across 31984 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.
Coverage caveat. 32 of 34 scored members had under half their catalog-attributable points satisfied at all (catalog_earned / catalog_max < 0.5). They are INCLUDED in the mean above. A large share here means the cohort mean is partly a measurement of how far our enrichment reached, not only of how these providers publish.Generated from the catalog build of 24 October 2026, across 31984 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.
Work with this as data
Every tag here is available over the APIs.io API and to AI agents over MCP.