emerging · 1.0 market domain

ITSM

Score 20.9 / 100 46 providers 22 APIs Search apis.io →
Variants seen in the corpus: IT Service ManagementITSM

Providers using this tag (46)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Strong 5 Solid coverage with minor gaps
ServiceNowAutomationCloud ServicesDigital WorkflowsEnterprise Platform63 APIs64.8KPNTelecommunicationsNetherlandsMobile Network OperatorBroadband38 APIs61.9MoveworksCompanyArtificial IntelligenceAgentic AIAI Assistant9 APIs58.8JiraAgileIssue TrackingProject Management12 APIs58.5AtlassianCodeCollaborationPlatformProductivity359 APIs54.7
Developing 10 Usable, with meaningful gaps to close
Moveworks (ServiceNow)CompanyAI InfrastructureAI AssistantAgentic AI1 API51.5SolarWindsApplication MonitoringDatabase MonitoringInfrastructureIP Address Management31 APIs49.8AtomicworkCompanyService ManagementESM16 APIs49.6UdeskCompanyEnterpriseCustomer ServiceCall Center5 APIs48.6Lakeside SoftwareCompanyDigital Employee ExperienceEndpoint MonitoringIT Operations2 APIs46.0Leena AICompanyAi MlAgentic AIArtificial Intelligence5 APIs46.0HarmonyService DeskTicketingEnterprise Service Management1 API45.9ServalCompanyHelp DeskWorkflow-Automation1 API44.9AiseraCompanyAgentic AIConversational AI4 APIs44.3EverbridgeCritical Event ManagementEmergency ManagementIncident ManagementIT Alerting12 APIs41.6
Thin 8 Limited public surface area
Orange Business5GArtificial IntelligenceB2BCAMARA38 APIs38.9IFSERPField ServiceAsset ManagementManufacturing7 APIs34.9FreshserviceHelp DeskTicketingAsset Management9 APIs33.6Atlassian JiraAgileAtlassianBug TrackingIssue Tracking8 APIs31.9SysAidHelp DeskAsset ManagementTicketing17 APIs31.0Incident IQCompanyEdTechAsset Management1 API30.8ManageEngine ServiceDesk PlusHelp DeskIncident ManagementAsset Management2 APIs30.2TaskCallIncident ManagementOn-CallAlertingDevOps3 APIs29.3
Emerging 12 Early or largely undocumented
BMC SoftwareCompanyAI InfrastructureAutomationWorkflow Orchestration1 API25.7Echelon AICompanyAi AppsServiceNowEnterprise Software24.1AccreteCompanyArtificial IntelligenceAI AgentsKnowledge Graphs22.4FixifyCompanyInfrastructureHelp Desk21.9ST LabsCompanyIT OperationsAI Agents18.1DeeploiCompanySoftware-as-a-ServiceIT Management17.7XtypeServiceNowGovernanceComplianceChange Management16.2CerteroCloud ManagementFinOpsHardware Asset ManagementIT Asset Management6 APIs15.4TOPdeskEnterprise Service ManagementHelp DeskIncident Management1 API15.3ServiceNow (alias)AliasEnterprise PlatformWorkflow-Automation15.0RunbooksITAMIT OperationsManaged Service Provider1 API12.4IvantiEndpoint ManagementIT Asset ManagementPatch Management5 APIs11.1
Minimal 11 Almost no public developer surface
TiyaroCompanyArtificial IntelligenceAI AgentsAgentic AI9.3EdraCompanyArtificial IntelligenceAutomation8.1Zurich InsuranceInsuranceFinancialProperty and CasualtyOpen Insurance12 APIs7.4EspressiveCompanyConversational AIVirtual Agent7.1atSpokeCompanyCloud SaasHelp DeskService Desk5.0Cherwell SoftwareCompanyEnterprise Service ManagementIT Asset Management5.0LogicNowCompanyIT ManagementManaged Service ProvidersRemote Monitoring and Management5.0NumerifyCompanyIT AnalyticsDevOps5.0Remedy CorporationCompanyEnterprise SoftwareHelp Desk5.0ITILBest PracticesITIL4.1ITSMITILService Desk4.1

APIs with this tag (22)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Strong 12 Solid coverage with minor gaps
KPN ServiceNow Connect APIThis is Customer Connect API for KPN ServiceNow-Green Tickets. With this API KPN SN Green will be able to c...61.9Atlassian Incidents REST APIThe Atlassian Incidents REST API enables managing major incidents across Atlassian products.54.7Atlassian Jira Service Management Assets APIThe Atlassian Jira Service Management Assets API enables managing IT assets and CMDB within JSM.54.7Atlassian Jira Service Management Customer APIThe Atlassian Jira Service Management Customer API enables managing customer accounts and access to service...54.7Atlassian Jira Service Management Info APIThe Atlassian Jira Service Management Info API provides runtime and version information about the JSM insta...54.7Atlassian Jira Service Management Knowledgebase APIThe Atlassian Jira Service Management Knowledgebase API enables searching knowledge base articles for resol...54.7Atlassian Jira Service Management Operations Alerts APIThe Atlassian Jira Service Management Operations Alerts API enables managing alerts for proactive incident ...54.7Atlassian Jira Service Management Operations Incidents APIThe Atlassian Jira Service Management Operations Incidents API enables managing incident lifecycle operatio...54.7Atlassian Jira Service Management Organization APIThe Atlassian Jira Service Management Organization API enables managing organizations for grouping customer...54.7Atlassian Jira Service Management Request APIThe Atlassian Jira Service Management Request API enables creating and managing service requests within JSM.54.7Atlassian Jira Service Management Request Type APIThe Atlassian Jira Service Management Request Type API enables managing request types within JSM service de...54.7Atlassian Jira Service Management Servicedesk APIThe Atlassian Jira Service Management Servicedesk API enables managing service desks, queues, and configura...54.7
Developing 2 Usable, with meaningful gaps to close
ServiceGo APIField-service / after-sales platform API — records, custom fields, filters, users, roles, queues, forms, ap...48.6Everbridge iPaaS APIThe Everbridge iPaaS (Integration Platform as a Service) API enables IT organizations to build integrations...41.6
Thin 3 Limited public surface area
Orange Business Incident APIOpen, update, and track Orange Business Services support tickets via REST. Aligned with TM Forum TMF621 Tro...38.9IFS Enterprise Service Management APIIFS Enterprise Service Management APIs enable IT service management, service catalog, incident management, ...34.9ServiceDesk Plus REST APIREST API for ServiceDesk Plus enabling programmatic management of requests, problems, changes, releases, as...30.2
Emerging 4 Early or largely undocumented
Certero ServiceNow IntegrationCertero offers a certified ServiceNow integration that synchronises hardware, software, and license data fr...15.4TOPdesk REST APIREST API for managing TOPdesk incidents, changes, assets, persons, operators, locations, and other service ...15.3Runbooks IT Operations PlatformThe Runbooks platform provides an integrated IT operations suite covering ITSM (service desk, incident mana...12.4Ivanti Neurons for ITSMREST API for Ivanti Neurons for ITSM, exposing IT service management data and operations.11.1
Minimal 1 Almost no public developer surface
ServiceNow Incidents APIRead/write integration with Zurich's ServiceNow Incident Management module for raising, updating, and query...7.4

Score breakdown

Frequency
50.8
log-scaled weighted occurrences
Breadth
1.3
spread across providers
Quality lift
34.9
mean composite of providers using it
Cohesion
6.0
strength of nearest seed neighbor

Related tags

Help Desk 14 co-occurrences Service Desk 8 co-occurrences Incident Management 7 co-occurrences Asset Management 10 co-occurrences Ticketing 8 co-occurrences Knowledge-Management 6 co-occurrences Incidents 5 co-occurrences Enterprise Software 8 co-occurrences

Where this tag comes from

Provider tag50
Api tag22

Cohort brief

Auto-generated

The 46 providers in the APIs.io catalog tagged ITSM, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.

Providers
46
all scored
Mean Kin Score
28.4
+7.7 vs catalog 20.7
Mean Agent Readiness
14.8
+5.1 vs catalog 9.7
Spread
4.1–64.8
median 27.5 · σ 18.5
How the 46 split by band
Exemplar 0Strong 5Developing 10Thin 8Emerging 12Minimal 11
Facet averages, against the whole catalog
FacetThis cohortCatalogDifferenceScored
Developer Ergonomics 28.3 17.9 +10.4 46
Contract Quality 26.4 17.5 +8.9 46
Operational Transparency 19.2 11.3 +7.9 46
Access Clarity 29.3 22.3 +7 46
Discoverability 64.4 60.4 +4 46
Contract Governance 8.9 6.4 +2.5 46

A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.

What this cohort publishes
ArtifactThis cohortCatalogDifference
MCP server (any) 24% 16% +8
MCP server (first-party) 17% 7% +10
Agent Skills 0% 0% 0
OAuth scopes 20% 9% +11
Security 87% 88% -1
Arazzo workflows 11% 2% +9
Governance rules 11% 13% -2

mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.

Top by Kin Score
  1. 1 ServiceNow 64.8
  2. 2 KPN 61.9
  3. 3 Moveworks 58.8
  4. 4 Jira 58.5
  5. 5 Atlassian 54.7
  6. 6 Moveworks (ServiceNow) 51.5
  7. 7 SolarWinds 49.8
  8. 8 Atomicwork 49.6
  9. 9 Udesk 48.6
  10. 10 Lakeside Software 46
Top by Agent Readiness
  1. 1 Jira 52.9
  2. 2 Moveworks 42.3
  3. 3 Atlassian 41.9
  4. 4 Serval 41
  5. 5 KPN 40.8
  6. 6 ServiceNow 35.3
  7. 7 Moveworks (ServiceNow) 33.4
  8. 8 Leena AI 32.8
  9. 9 Orange Business 31.7
  10. 10 IFS 28.7
All 46 members of this roster resolve to a scored provider in the catalog.Generated from the catalog build of 25 August 2026, across 26891 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.

Work with this as data

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MCP server

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Tools for tags

7 MCP tools reach this
  • find_tagsBrowse and filter every tag in the catalog.
  • get_cohortThis tag as a scored cohort — every provider carrying it, with scores.
  • cohort_statsPRO — the distribution across this tag: mean, median, band split, adoption rates.
  • cohort_rankingsPRO — the leaderboard, on composite AND agent-readiness axes.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools

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All tags 
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As a scored cohort 
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The distribution (Pro) 
curl "https://apis.io/api/v1/cohorts/tag/itsm/stats" \
  -H "X-API-Key: $APIS_IO_KEY"

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