niche · -0.3 market domain

ITSM

Score 17.9 / 100 42 providers +7 via APIs 22 APIs Search apis.io →
Variants seen in the corpus: IT Service ManagementITSM

Providers using this tag (42)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 2 Complete, well-documented, and agent-ready
JiraAgileIssue TrackingProject Management4 APIs82.4SolarWindsApplication MonitoringDatabase MonitoringInfrastructureIP Address Management5 APIs68.5
Strong 4 Solid coverage with minor gaps
AtomicworkCompanyService ManagementESM1 API62.2ServalCompanyHelp DeskWorkflow Automation1 API54.4ServiceNowServiceNowAutomationCloud ServicesDigital Workflows9 APIs61.9MoveworksCompanyArtificial IntelligenceAI AgentsAI Assistant9 APIs58.4
Developing 5 Usable, with meaningful gaps to close
ManageEngine ServiceDesk PlusHelp DeskIncident ManagementAsset Management1 API46.2AiseraCompanyAI AgentsConversational AI4 APIs43.0HarmonyService DeskTicketingEnterprise Service Management1 API51.6Lakeside SoftwareCompanyDigital Employee ExperienceEndpoint MonitoringIT Operations2 APIs45.7Leena AICompanyArtificial IntelligenceAI AgentsEnterprise Software5 APIs44.5
Thin 8 Limited public surface area
Incident IQCompanyEdTechAsset Management1 API35.6FreshserviceHelp DeskTicketingAsset Management1 API35.1OpsHubIntegrationMigrationALM1 API33.1SysAidHelp DeskAsset ManagementTicketing1 API30.6SweethawkZendesk appsHR serviceEmployee service desk37.0MotadataAIOpsMonitoringObservability2 APIs35.5BMC SoftwareCompanyAI InfrastructureAutomationWorkflow Orchestration1 API30.4TaskCallIncident ManagementOn-CallAlertingDevOps1 API29.0
Emerging 13 Early or largely undocumented
ST LabsCompanyIT OperationsAI Agents21.0HaloPSACompanyWorkflow AutomationCustomer Service Management19.7DeeploiCompanySoftware-as-a-ServiceIT Management19.2TOPdeskEnterprise Service ManagementHelp DeskIncident Management1 API16.6RunbooksITAMIT OperationsManaged Service Providers1 API12.9IvantiEndpoint ManagementIT Asset ManagementPatch Management5 APIs11.6CloudwiseAI OperationsObservabilityIncident Management1 API11.3ZigiWaveIntegrationAutomationDevOps2 APIs25.9FixifyCompanyInfrastructureHelp Desk24.3Echelon AICompanyAi AppsServiceNowEnterprise Software23.2AccreteCompanyArtificial IntelligenceAI AgentsKnowledge Graph20.7XtypeServiceNowGovernanceComplianceChange Management19.6RecursyvIntegrationManaged ServiceArtificial Intelligence14.1
Minimal 9 Almost no public developer surface
LomnidoCompanyServiceHubProvider Management7.6TeamDynamixCompanyArtificial IntelligenceAutomation4.4Cherwell SoftwareCompanyEnterprise Service ManagementIT Asset Management2.6NumerifyCompanyIT AnalyticsDevOps2.6LogicNowCompanyIT ManagementManaged Service ProvidersRMM0.0TiyaroCompanyArtificial IntelligenceAI AgentsCustomer Service9.7EdraCompanyArtificial IntelligenceAutomation6.6EspressiveCompanyConversational AIVirtual Agents5.7atSpokeCompanyCloud SaasHelp DeskService Desk0.0
Unrated 1 Not yet scored
Remedy CorporationCompanyEnterprise SoftwareHelp Desk

APIs with this tag (22)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Exemplar 11 Complete, well-documented, and agent-ready
Atlassian Incidents REST APIThe Atlassian Incidents REST API enables managing major incidents across Atlassian products.79.8Atlassian Jira Service Management Assets APIThe Atlassian Jira Service Management Assets API enables managing IT assets and CMDB within JSM.79.8Atlassian Jira Service Management Customer APIThe Atlassian Jira Service Management Customer API enables managing customer accounts and access to service...79.8Atlassian Jira Service Management Info APIThe Atlassian Jira Service Management Info API provides runtime and version information about the JSM insta...79.8Atlassian Jira Service Management Knowledgebase APIThe Atlassian Jira Service Management Knowledgebase API enables searching knowledge base articles for resol...79.8Atlassian Jira Service Management Operations Alerts APIThe Atlassian Jira Service Management Operations Alerts API enables managing alerts for proactive incident ...79.8Atlassian Jira Service Management Operations Incidents APIThe Atlassian Jira Service Management Operations Incidents API enables managing incident lifecycle operatio...79.8Atlassian Jira Service Management Organization APIThe Atlassian Jira Service Management Organization API enables managing organizations for grouping customer...79.8Atlassian Jira Service Management Request APIThe Atlassian Jira Service Management Request API enables creating and managing service requests within JSM.79.8Atlassian Jira Service Management Request Type APIThe Atlassian Jira Service Management Request Type API enables managing request types within JSM service de...79.8Atlassian Jira Service Management Servicedesk APIThe Atlassian Jira Service Management Servicedesk API enables managing service desks, queues, and configura...79.8
Strong 2 Solid coverage with minor gaps
Orange Business Incident APIOpen, update, and track Orange Business Services support tickets via REST. Aligned with TM Forum TMF621 Tro...64.2Everbridge iPaaS APIThe Everbridge iPaaS (Integration Platform as a Service) surface lets IT organizations build integrations w...55.5
Developing 3 Usable, with meaningful gaps to close
IFS Enterprise Service Management APIIFS Enterprise Service Management APIs enable IT service management, service catalog, incident management, ...48.8ServiceGo APIField-service / after-sales platform API — records, custom fields, filters, users, roles, queues, forms, ap...47.0ServiceDesk Plus REST APIREST API for ServiceDesk Plus enabling programmatic management of requests, problems, changes, releases, as...46.2
Thin 1 Limited public surface area
Motadata ServiceOpsServiceOps is Motadata's AI-powered, ITIL-aligned IT and enterprise service management suite. Its REST API ...35.5
Emerging 4 Early or largely undocumented
TOPdesk REST APIREST API for managing TOPdesk incidents, changes, assets, persons, operators, locations, and other service ...16.6Certero ServiceNow IntegrationCertero offers a certified ServiceNow integration that synchronises hardware, software, and license data fr...14.7Runbooks IT Operations PlatformThe Runbooks platform provides an integrated IT operations suite covering ITSM (service desk, incident mana...12.9Ivanti Neurons for ITSMREST API for Ivanti Neurons for ITSM, exposing IT service management data and operations.11.6
Minimal 1 Almost no public developer surface
ServiceNow Incidents APIRead/write integration with Zurich's ServiceNow Incident Management module for raising, updating, and query...7.6

Companies reaching this through an API (7)

These companies publish an API, specification or operation carrying “ITSM” but do not classify their business under it. Listed unranked and kept out of the count above, because one tagged operation is not a statement about what a company does.

Atlassian Certero Everbridge IFS Orange Business Udesk Zurich Insurance

Score breakdown

Frequency
45.4
log-scaled weighted occurrences
Breadth
0.5
spread across providers
Quality lift
28.4
mean composite of providers using it
Cohesion
5.1
strength of nearest seed neighbor

Related tags

Service Desk 8 co-occurrences Help Desk 14 co-occurrences CMDB 5 co-occurrences Change Management 6 co-occurrences ServiceNow 5 co-occurrences Incident Management 8 co-occurrences IT Operations 5 co-occurrences Asset Management 10 co-occurrences

Where this tag comes from

Provider tag42
Api tag22

Cohort brief

Auto-generated

The 35 providers in the APIs.io catalog tagged ITSM, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.

Providers
35
of 42 in the catalog
Mean Kin Score
31.5
+7.4 vs catalog 24.1
Mean Agent Readiness
16.1
+2.0 vs catalog 14.1
Spread
2.6–82.4
median 29 · σ 19.8
How the 35 split by band
Exemplar 2Strong 4Developing 5Thin 7Emerging 12Minimal 5
Facet averages, against the whole catalog
FacetThis cohortCatalogDifferenceScored
Access Clarity 40.4 30 +10.4 35
Operational Transparency 22.2 13.2 +9 35
Developer Ergonomics 32.4 24.5 +7.9 35
Discoverability 64.2 59.1 +5.1 35
Contract Quality 21.5 18.6 +2.9 35
Contract Governance 12.6 9.7 +2.9 35

A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.

What this cohort publishes
ArtifactThis cohortCatalogDifference
MCP server (any) 25% 18% +7
MCP server (first-party) 25% 16% +9
Agent Skills 0% 0% 0
OAuth scopes 17% 13% +4
Security 97% 99% -2
Arazzo workflows 11% 1% +10
Governance rules 39% 36% +3

mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.

Top by Kin Score
  1. 1 Jira 82.4
  2. 2 SolarWinds 68.5
  3. 3 Atomicwork 62.2
  4. 4 ServiceNow 61.9
  5. 5 Moveworks 58.4
  6. 6 Serval 54.4
  7. 7 Harmony 51.6
  8. 8 ManageEngine ServiceDesk Plus 46.2
  9. 9 Lakeside Software 45.7
  10. 10 Leena AI 44.5
Top by Agent Readiness
  1. 1 Jira 65.7
  2. 2 Serval 45.3
  3. 3 Freshservice 43.3
  4. 4 ServiceNow 43.2
  5. 5 Moveworks 39.3
  6. 6 Harmony 30.4
  7. 7 Leena AI 29.6
  8. 8 SolarWinds 27
  9. 9 Atomicwork 26.7
  10. 10 ManageEngine ServiceDesk Plus 24.8
All 42 members of this roster resolve to a provider in the catalog; 35 carry a score (83%). The figures above describe the scored members only.
Coverage caveat. 30 of 35 scored members had under half their catalog-attributable points satisfied at all (catalog_earned / catalog_max < 0.5). They are INCLUDED in the mean above. A large share here means the cohort mean is partly a measurement of how far our enrichment reached, not only of how these providers publish.Generated from the catalog build of 14 November 2026, across 41591 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.

Work with this as data

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MCP server

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Tools for tags

7 MCP tools reach this
  • find_tagsBrowse and filter every tag in the catalog.
  • get_cohortThis tag as a scored cohort — every provider carrying it, with scores.
  • cohort_statsPRO — the distribution across this tag: mean, median, band split, adoption rates.
  • cohort_rankingsPRO — the leaderboard, on composite AND agent-readiness axes.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools →

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