niche · 0.0

ITSM

Score 18.5 / 100 38 providers +9 via APIs 24 APIs Search apis.io →

Providers using this tag (38)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 1 Complete, well-documented, and agent-ready
JiraAgileIssue TrackingProject Management1 API68.5
Strong 2 Solid coverage with minor gaps
ServiceNowAutomationCloud ServicesDigital WorkflowsEnterprise Platform9 APIs60.7MoveworksCompanyArtificial IntelligenceAgentic AIAI Assistant9 APIs55.2
Developing 7 Usable, with meaningful gaps to close
SolarWindsApplication MonitoringDatabase MonitoringInfrastructureIP Address Management5 APIs52.2Moveworks (ServiceNow)CompanyAI InfrastructureAI AssistantAgentic AI1 API50.0AtomicworkCompanyService ManagementESM1 API49.6ServalCompanyHelp DeskWorkflow-Automation1 API47.3Lakeside SoftwareCompanyDigital Employee ExperienceEndpoint MonitoringIT Operations2 APIs45.7AiseraCompanyAgentic AIConversational AI4 APIs44.0HarmonyService DeskTicketingEnterprise Service Management1 API43.7
Thin 7 Limited public surface area
MotadataAIOpsMonitoringObservability2 APIs36.2Leena AICompanyAi MlAgentic AIArtificial Intelligence5 APIs33.2FreshserviceHelp DeskTicketingAsset Management1 API32.4Incident IQCompanyEdTechAsset Management1 API30.5ManageEngine ServiceDesk PlusHelp DeskIncident ManagementAsset Management1 API29.5SysAidHelp DeskAsset ManagementTicketing1 API28.9TaskCallIncident ManagementOn-CallAlertingDevOps1 API28.8
Emerging 11 Early or largely undocumented
BMC SoftwareCompanyAI InfrastructureAutomationWorkflow Orchestration1 API25.7Echelon AICompanyAi AppsServiceNowEnterprise Software24.1AccreteCompanyArtificial IntelligenceAI AgentsKnowledge Graphs23.2FixifyCompanyInfrastructureHelp Desk21.9ST LabsCompanyIT OperationsAI Agents18.1DeeploiCompanySoftware-as-a-ServiceIT Management17.7TOPdeskEnterprise Service ManagementHelp DeskIncident Management1 API16.7ServiceNow (alias)AliasEnterprise PlatformWorkflow-Automation16.4XtypeServiceNowGovernanceComplianceChange Management16.2RunbooksITAMIT OperationsManaged Service Provider1 API16.1IvantiEndpoint ManagementIT Asset ManagementPatch Management5 APIs13.0
Minimal 9 Almost no public developer surface
TiyaroCompanyArtificial IntelligenceAI AgentsAgentic AI9.3EdraCompanyArtificial IntelligenceAutomation8.1EspressiveCompanyConversational AIVirtual Agent7.1Cherwell SoftwareCompanyEnterprise Service ManagementIT Asset Management5.0LogicNowCompanyIT ManagementManaged Service ProvidersRemote Monitoring and Management5.0NumerifyCompanyIT AnalyticsDevOps5.0Remedy CorporationCompanyEnterprise SoftwareHelp Desk5.0ITILBest PracticesITIL4.1ITSMITILService Desk4.1
Unrated 1 Not yet scored
atSpokeCompanyCloud SaasHelp DeskService Desk

APIs with this tag (24)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Exemplar 1 Complete, well-documented, and agent-ready
Orange Business Incident APIOpen, update, and track Orange Business Services support tickets via REST. Aligned with TM Forum TMF621 Tro...70.1
Strong 12 Solid coverage with minor gaps
Atlassian Incidents REST APIThe Atlassian Incidents REST API enables managing major incidents across Atlassian products.65.6Atlassian Jira Service Management Assets APIThe Atlassian Jira Service Management Assets API enables managing IT assets and CMDB within JSM.65.6Atlassian Jira Service Management Customer APIThe Atlassian Jira Service Management Customer API enables managing customer accounts and access to service...65.6Atlassian Jira Service Management Info APIThe Atlassian Jira Service Management Info API provides runtime and version information about the JSM insta...65.6Atlassian Jira Service Management Knowledgebase APIThe Atlassian Jira Service Management Knowledgebase API enables searching knowledge base articles for resol...65.6Atlassian Jira Service Management Operations Alerts APIThe Atlassian Jira Service Management Operations Alerts API enables managing alerts for proactive incident ...65.6Atlassian Jira Service Management Operations Incidents APIThe Atlassian Jira Service Management Operations Incidents API enables managing incident lifecycle operatio...65.6Atlassian Jira Service Management Organization APIThe Atlassian Jira Service Management Organization API enables managing organizations for grouping customer...65.6Atlassian Jira Service Management Request APIThe Atlassian Jira Service Management Request API enables creating and managing service requests within JSM.65.6Atlassian Jira Service Management Request Type APIThe Atlassian Jira Service Management Request Type API enables managing request types within JSM service de...65.6Atlassian Jira Service Management Servicedesk APIThe Atlassian Jira Service Management Servicedesk API enables managing service desks, queues, and configura...65.6IFS Enterprise Service Management APIIFS Enterprise Service Management APIs enable IT service management, service catalog, incident management, ...62.9
Developing 3 Usable, with meaningful gaps to close
General Efecte APICreates service requests in Efecte, the University's IT service management platform. University-operated en...54.1Everbridge iPaaS APIThe Everbridge iPaaS (Integration Platform as a Service) surface lets IT organizations build integrations w...51.3ServiceGo APIField-service / after-sales platform API — records, custom fields, filters, users, roles, queues, forms, ap...48.3
Thin 3 Limited public surface area
Casey's ItsmApiCreates, updates and attaches files to incidents in Casey's IT service management tool, with a v1 heartbeat...37.9Motadata ServiceOpsServiceOps is Motadata's AI-powered, ITIL-aligned IT and enterprise service management suite. Its REST API ...36.2ServiceDesk Plus REST APIREST API for ServiceDesk Plus enabling programmatic management of requests, problems, changes, releases, as...29.5
Emerging 4 Early or largely undocumented
Certero ServiceNow IntegrationCertero offers a certified ServiceNow integration that synchronises hardware, software, and license data fr...17.3TOPdesk REST APIREST API for managing TOPdesk incidents, changes, assets, persons, operators, locations, and other service ...16.7Runbooks IT Operations PlatformThe Runbooks platform provides an integrated IT operations suite covering ITSM (service desk, incident mana...16.1Ivanti Neurons for ITSMREST API for Ivanti Neurons for ITSM, exposing IT service management data and operations.13.0
Minimal 1 Almost no public developer surface
ServiceNow Incidents APIRead/write integration with Zurich's ServiceNow Incident Management module for raising, updating, and query...7.4

Companies reaching this through an API (9)

These companies publish an API, specification or operation carrying “ITSM” but do not classify their business under it. Listed unranked and kept out of the count above, because one tagged operation is not a statement about what a company does.

Atlassian Casey's General Stores Certero Everbridge IFS Orange Business Udesk University of Helsinki Zurich Insurance

Score breakdown

Frequency
48.5
log-scaled weighted occurrences
Breadth
1.0
spread across providers
Quality lift
30.7
mean composite of providers using it
Cohesion
0.0
strength of nearest seed neighbor

Related tags

Help Desk 14 co-occurrences Service Desk 8 co-occurrences CMDB 5 co-occurrences Incident Management 8 co-occurrences Change Management 5 co-occurrences Service Catalog 5 co-occurrences IT Operations 6 co-occurrences Incidents 6 co-occurrences

Where this tag comes from

Provider tag38
Api tag24

Cohort brief

Auto-generated

The 32 providers in the APIs.io catalog tagged ITSM, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.

Providers
32
all scored
Mean Kin Score
30.5
+6.6 vs catalog 23.9
Mean Agent Readiness
15.6
+3.6 vs catalog 12
Spread
5–68.5
median 28.9 · σ 16.6
How the 32 split by band
Exemplar 1Strong 2Developing 7Thin 7Emerging 11Minimal 4
Facet averages, against the whole catalog
FacetThis cohortCatalogDifferenceScored
Developer Ergonomics 34 23.4 +10.6 32
Access Clarity 35.6 26.5 +9.1 32
Operational Transparency 22 14 +8 32
Contract Quality 24.4 19.8 +4.6 32
Discoverability 64.3 61.2 +3.1 32
Contract Governance 8.5 6.4 +2.1 32

A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.

What this cohort publishes
ArtifactThis cohortCatalogDifference
MCP server (any) 27% 10% +17
MCP server (first-party) 30% 13% +17
Agent Skills 0% 0% 0
OAuth scopes 18% 11% +7
Security 97% 97% 0
Arazzo workflows 12% 2% +10
Governance rules 9% 14% -5

mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.

Top by Kin Score
  1. 1 Jira 68.5
  2. 2 ServiceNow 60.7
  3. 3 Moveworks 55.2
  4. 4 SolarWinds 52.2
  5. 5 Moveworks (ServiceNow) 50
  6. 6 Atomicwork 49.6
  7. 7 Serval 47.3
  8. 8 Lakeside Software 45.7
  9. 9 Aisera 44
  10. 10 Harmony 43.7
Top by Agent Readiness
  1. 1 Jira 56.6
  2. 2 Serval 43.9
  3. 3 ServiceNow 40.3
  4. 4 Moveworks 35.8
  5. 5 Moveworks (ServiceNow) 33.4
  6. 6 Leena AI 30.6
  7. 7 SolarWinds 28.4
  8. 8 Atomicwork 27.3
  9. 9 Harmony 26.4
  10. 10 Freshservice 25.9
All 38 members of this roster resolve to a scored provider in the catalog.Generated from the catalog build of 15 September 2026, across 27661 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.

Work with this as data

Every tag here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

Tools for tags

7 MCP tools reach this
  • find_tagsBrowse and filter every tag in the catalog.
  • get_cohortThis tag as a scored cohort — every provider carrying it, with scores.
  • cohort_statsPRO — the distribution across this tag: mean, median, band split, adoption rates.
  • cohort_rankingsPRO — the leaderboard, on composite AND agent-readiness axes.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools →

Call it yourself

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This tag 
curl "https://apis.io/api/v1/tags/itsm"
All tags 
curl "https://apis.io/api/v1/tags?limit=25"
As a scored cohort 
curl "https://apis.io/api/v1/cohorts/tag/itsm"
The distribution (Pro) 
curl "https://apis.io/api/v1/cohorts/tag/itsm/stats" \
  -H "X-API-Key: $APIS_IO_KEY"

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