niche · 0.5 market domain

ITSM

Score 19.0 / 100 36 providers +7 via APIs 22 APIs Search apis.io →
Variants seen in the corpus: IT Service ManagementITSM

Providers using this tag (36)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 2 Complete, well-documented, and agent-ready
JiraAgileIssue TrackingProject Management4 APIs76.3ServiceNowServiceNowAutomationCloud ServicesDigital Workflows9 APIs67.5
Strong 2 Solid coverage with minor gaps
SolarWindsApplication MonitoringDatabase MonitoringInfrastructureIP Address Management5 APIs62.5MoveworksCompanyArtificial IntelligenceAI AgentsAI Assistant9 APIs55.7
Developing 6 Usable, with meaningful gaps to close
AtomicworkCompanyService ManagementESM1 API51.2ServalCompanyHelp DeskWorkflow Automation1 API49.5ManageEngine ServiceDesk PlusHelp DeskIncident ManagementAsset Management1 API48.4Lakeside SoftwareCompanyDigital Employee ExperienceEndpoint MonitoringIT Operations2 APIs46.7AiseraCompanyAI AgentsConversational AI4 APIs45.1HarmonyService DeskTicketingEnterprise Service Management1 API44.2
Thin 7 Limited public surface area
MotadataAIOpsMonitoringObservability2 APIs38.6Leena AICompanyAi MlAI AgentsArtificial Intelligence5 APIs36.7FreshserviceHelp DeskTicketingAsset Management1 API33.1BMC SoftwareCompanyAI InfrastructureAutomationWorkflow Orchestration1 API30.6Incident IQCompanyEdTechAsset Management1 API29.4SysAidHelp DeskAsset ManagementTicketing1 API27.8TaskCallIncident ManagementOn-CallAlertingDevOps1 API27.4
Emerging 9 Early or largely undocumented
Echelon AICompanyAi AppsServiceNowEnterprise Software24.7FixifyCompanyInfrastructureHelp Desk23.4AccreteCompanyArtificial IntelligenceAI AgentsKnowledge Graph20.1ST LabsCompanyIT OperationsAI Agents19.2DeeploiCompanySoftware-as-a-ServiceIT Management18.1XtypeServiceNowGovernanceComplianceChange Management17.4TOPdeskEnterprise Service ManagementHelp DeskIncident Management1 API15.9RunbooksITAMIT OperationsManaged Service Providers1 API14.0IvantiEndpoint ManagementIT Asset ManagementPatch Management5 APIs12.2
Minimal 9 Almost no public developer surface
TiyaroCompanyArtificial IntelligenceAI AgentsCustomer Support7.8EdraCompanyArtificial IntelligenceAutomation6.9EspressiveCompanyConversational AIVirtual Agents5.9Cherwell SoftwareCompanyEnterprise Service ManagementIT Asset Management3.4NumerifyCompanyIT AnalyticsDevOps2.5ITILBest PracticesITIL1.6ITSMITILService Desk1.6atSpokeCompanyCloud SaasHelp DeskService Desk0.0LogicNowCompanyIT ManagementManaged Service ProvidersRemote Monitoring and Management0.0
Unrated 1 Not yet scored
Remedy CorporationCompanyEnterprise SoftwareHelp Desk

APIs with this tag (22)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Exemplar 11 Complete, well-documented, and agent-ready
Atlassian Incidents REST APIThe Atlassian Incidents REST API enables managing major incidents across Atlassian products.75.1Atlassian Jira Service Management Assets APIThe Atlassian Jira Service Management Assets API enables managing IT assets and CMDB within JSM.75.1Atlassian Jira Service Management Customer APIThe Atlassian Jira Service Management Customer API enables managing customer accounts and access to service...75.1Atlassian Jira Service Management Info APIThe Atlassian Jira Service Management Info API provides runtime and version information about the JSM insta...75.1Atlassian Jira Service Management Knowledgebase APIThe Atlassian Jira Service Management Knowledgebase API enables searching knowledge base articles for resol...75.1Atlassian Jira Service Management Operations Alerts APIThe Atlassian Jira Service Management Operations Alerts API enables managing alerts for proactive incident ...75.1Atlassian Jira Service Management Operations Incidents APIThe Atlassian Jira Service Management Operations Incidents API enables managing incident lifecycle operatio...75.1Atlassian Jira Service Management Organization APIThe Atlassian Jira Service Management Organization API enables managing organizations for grouping customer...75.1Atlassian Jira Service Management Request APIThe Atlassian Jira Service Management Request API enables creating and managing service requests within JSM.75.1Atlassian Jira Service Management Request Type APIThe Atlassian Jira Service Management Request Type API enables managing request types within JSM service de...75.1Atlassian Jira Service Management Servicedesk APIThe Atlassian Jira Service Management Servicedesk API enables managing service desks, queues, and configura...75.1
Strong 1 Solid coverage with minor gaps
Orange Business Incident APIOpen, update, and track Orange Business Services support tickets via REST. Aligned with TM Forum TMF621 Tro...64.9
Developing 4 Usable, with meaningful gaps to close
Everbridge iPaaS APIThe Everbridge iPaaS (Integration Platform as a Service) surface lets IT organizations build integrations w...53.3ServiceGo APIField-service / after-sales platform API — records, custom fields, filters, users, roles, queues, forms, ap...49.5IFS Enterprise Service Management APIIFS Enterprise Service Management APIs enable IT service management, service catalog, incident management, ...49.4ServiceDesk Plus REST APIREST API for ServiceDesk Plus enabling programmatic management of requests, problems, changes, releases, as...48.4
Thin 1 Limited public surface area
Motadata ServiceOpsServiceOps is Motadata's AI-powered, ITIL-aligned IT and enterprise service management suite. Its REST API ...38.6
Emerging 4 Early or largely undocumented
Certero ServiceNow IntegrationCertero offers a certified ServiceNow integration that synchronises hardware, software, and license data fr...16.2TOPdesk REST APIREST API for managing TOPdesk incidents, changes, assets, persons, operators, locations, and other service ...15.9Runbooks IT Operations PlatformThe Runbooks platform provides an integrated IT operations suite covering ITSM (service desk, incident mana...14.0Ivanti Neurons for ITSMREST API for Ivanti Neurons for ITSM, exposing IT service management data and operations.12.2
Minimal 1 Almost no public developer surface
ServiceNow Incidents APIRead/write integration with Zurich's ServiceNow Incident Management module for raising, updating, and query...8.1

Companies reaching this through an API (7)

These companies publish an API, specification or operation carrying “ITSM” but do not classify their business under it. Listed unranked and kept out of the count above, because one tagged operation is not a statement about what a company does.

Atlassian Certero Everbridge IFS Orange Business Udesk Zurich Insurance

Score breakdown

Frequency
47.7
log-scaled weighted occurrences
Breadth
0.9
spread across providers
Quality lift
33.9
mean composite of providers using it
Cohesion
0.0
strength of nearest seed neighbor

Related tags

Service Desk 9 co-occurrences Help Desk 14 co-occurrences CMDB 5 co-occurrences ServiceNow 5 co-occurrences Change Management 5 co-occurrences Incident Management 7 co-occurrences IT Operations 5 co-occurrences Incidents 6 co-occurrences

Where this tag comes from

Provider tag36
Api tag22

Cohort brief

Auto-generated

The 30 providers in the APIs.io catalog tagged ITSM, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.

Providers
30
all scored
Mean Kin Score
32
+9.1 vs catalog 22.9
Mean Agent Readiness
16.8
+4.9 vs catalog 11.9
Spread
3.4–76.3
median 28.6 · σ 19
How the 30 split by band
Exemplar 2Strong 2Developing 6Thin 7Emerging 9Minimal 4
Facet averages, against the whole catalog
FacetThis cohortCatalogDifferenceScored
Access Clarity 38.1 26.5 +11.6 30
Developer Ergonomics 33 23.2 +9.8 30
Operational Transparency 22.7 13.7 +9 30
Discoverability 64.7 58.1 +6.6 30
Contract Quality 23.7 17.6 +6.1 30
Contract Governance 9.5 6.3 +3.2 30

A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.

What this cohort publishes
ArtifactThis cohortCatalogDifference
MCP server (any) 29% 14% +15
MCP server (first-party) 29% 12% +17
Agent Skills 0% 0% 0
OAuth scopes 19% 11% +8
Security 97% 98% -1
Arazzo workflows 13% 2% +11
Governance rules 13% 14% -1

mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.

Top by Kin Score
  1. 1 Jira 76.3
  2. 2 ServiceNow 67.5
  3. 3 SolarWinds 62.5
  4. 4 Moveworks 55.7
  5. 5 Atomicwork 51.2
  6. 6 Serval 49.5
  7. 7 ManageEngine ServiceDesk Plus 48.4
  8. 8 Lakeside Software 46.7
  9. 9 Aisera 45.1
  10. 10 Harmony 44.2
Top by Agent Readiness
  1. 1 Jira 65.6
  2. 2 Serval 45.3
  3. 3 Freshservice 42.1
  4. 4 ServiceNow 39.9
  5. 5 Moveworks 35.8
  6. 6 Leena AI 30.6
  7. 7 Atomicwork 27.3
  8. 8 ManageEngine ServiceDesk Plus 26.4
  9. 9 Harmony 26.4
  10. 10 SolarWinds 24.6
All 36 members of this roster resolve to a scored provider in the catalog.Generated from the catalog build of 5 October 2026, across 29093 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.

Work with this as data

Every tag here is available over the APIs.io API and to AI agents over MCP.

MCP server

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https://apis.io/mcp

Tools for tags

7 MCP tools reach this
  • find_tagsBrowse and filter every tag in the catalog.
  • get_cohortThis tag as a scored cohort — every provider carrying it, with scores.
  • cohort_statsPRO — the distribution across this tag: mean, median, band split, adoption rates.
  • cohort_rankingsPRO — the leaderboard, on composite AND agent-readiness axes.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools →

Call it yourself

curl for this page
This tag 
curl "https://apis.io/api/v1/tags/itsm"
All tags 
curl "https://apis.io/api/v1/tags?limit=25"
As a scored cohort 
curl "https://apis.io/api/v1/cohorts/tag/itsm"
The distribution (Pro) 
curl "https://apis.io/api/v1/cohorts/tag/itsm/stats" \
  -H "X-API-Key: $APIS_IO_KEY"

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