Aisera

Aisera is an enterprise agentic AI platform that builds, deploys, and orchestrates AI agents and assistants for IT service management, HR, finance, procurement, and customer service. The AiseraGPT platform combines domain-specific LLMs, conversational AI, enterprise/neural search, knowledge generation, and AI workflow automation to autonomously resolve requests, deflect tickets, and serve knowledge across channels (Webchat, Slack, MS Teams, email, IVR, and more). For developers, Aisera exposes tenant-scoped REST APIs — Ingestion APIs for pushing knowledge and requests into the platform, a Data Source Ingestion Monitoring API, SCIM-style User Provisioning APIs, and a Conversation & Workflows API with WebSocket — plus Event Studio for event-driven workflows and a large library of data-source connectors. Aisera was acquired by Automation Anywhere.

Aisera is listed with 4 APIs on the APIs.io network. Tagged areas include Company, AI Agents, Conversational AI, ITSM, and Customer Service.

The Aisera catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Aisera’s developer surface includes documentation, API reference, getting-started guide, engineering blog, changelog, authentication, and 21 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

44.0/100 developing ▬ flat Agent 23/100 agent aware Front door AI 6/6 dominant Full breakdown ↓
scored 2026-10-31 · rubric v0.25.0 · Show this score on your site →

AccessSelf serve

4 APIs

Company AI Agents Conversational AI ITSM Customer Service Enterprise Search AI Copilot Knowledge Management Workflow Automation LLM

Kin Score

Kin Score How this is scored →
scored 2026-10-31 · rubric v0.25.0

Composite quality — 44.0/100 · developing

Contract Quality 8.3 / 21

Developer Ergonomics 8.9 / 17

Access Clarity 4.5 / 17

Operational Transparency 6.4 / 11

Contract Governance 1.9 / 10

Discoverability 6.1 / 9

Regulatory Posture 4.4 / 15

Agent readiness — 23/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

Regulatory Posture applies to this provider. Its tags matched the AI & Biometrics regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link

9 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 39.0 — up to +15.3 composite points
Access Clarity scores 26.3 — up to +14.7 composite points
Contract Governance scores 18.2 — up to +9.8 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/aisera/apis.yml: open an issue on github.com/api-evangelist/aisera to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Customer Support, Helpdesk and Contact Center	builds-on	50.5	-	-
ServiceNow Store (partner apps + ServiceNow Certified App)	builds-on	50.5	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Standards implemented 1

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

SCIM 2.0

prose — states compatibility; nothing published to check it against

5 core of 24 operations graded · api-commons/identity

APIs 4

Individual APIs this provider publishes, each with its own machine-readable definition.

Aisera Ingestion APIs

Push data directly into the Aisera platform from any external system that supports webhooks — Knowledge Articles and Requests. Authenticates with an x-app-token header plus an O...

Aisera Data Source Ingestion Monitoring API

GET /dsexecution returns ingestion-pipeline job status (SUCCEEDED / PENDING / RUNNING / FAILED / KILLED) and run metrics for a tenant's data source. Uses HTTP Basic auth.

Aisera User Provisioning APIs

SCIM-style user lifecycle endpoints — /scim/provision-user, /scim/update-user and /scim/de-provision-user — for managing Aisera platform users. Basic or Bearer auth plus x-app-t...

Aisera Conversation & Workflows API and WebSocket

Build custom conversational interfaces for AiseraGPT applications — decoration, NLP/NLU processing, slot filling, context management, and notifications — over REST and WebSocket.

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Aisera Events Webhooks

ASYNCAPI

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Aisera Authentication

oauth2/http/apiKey · 4 schemes

SECURITY

Aisera Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Aisera Vulnerability Disclosure

security.txt

SECURITY

Aisera Trust Center

SOC 1 Type 2, SOC 2 Type 2, ISO 27001, ISO 22301, HITRUST, GDPR, FIPS-140

SECURITY

Resources

Get Started 2

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

Design & Contract 7

Pagination, idempotency, versioning, errors, and events

Conventions

ErrorCatalog

Lifecycle

Conformance

Components

DataModel

Webhooks

Scroll for all 7

Access & Security 7

Authentication, authorization, and security posture

TrustCenter

Compliance

Security

Authentication

DomainSecurity

VulnerabilityDisclosure

VulnerabilityDisclosure

TrustCenter

TrustCenter

Scroll for all 7

Operate 4

Status, limits, changes, and where to get help

StatusPage

ChangeLog

Deprecation

ChangeLog

Commercial 1

Pricing, plans, and the legal terms of use

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Other 1

Properties that don't map to a standard resource type

ParentCompany

ParentCompany

Source (apis.yml)

aid: aisera
name: Aisera
description: Aisera is an enterprise agentic AI platform that builds, deploys, and orchestrates AI agents and assistants for
  IT service management, HR, finance, procurement, and customer service. The AiseraGPT platform combines domain-specific LLMs,
  conversational AI, enterprise/neural search, knowledge generation, and AI workflow automation to autonomously resolve requests,
  deflect tickets, and serve knowledge across channels (Webchat, Slack, MS Teams, email, IVR, and more). For developers, Aisera
  exposes tenant-scoped REST APIs — Ingestion APIs for pushing knowledge and requests into the platform, a Data Source Ingestion
  Monitoring API, SCIM-style User Provisioning APIs, and a Conversation & Workflows API with WebSocket — plus Event Studio
  for event-driven workflows and a large library of data-source connectors. Aisera was acquired by Automation Anywhere.
url: https://raw.githubusercontent.com/api-evangelist/aisera/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- menlo-ventures
- norwest-venture-partners
x-tier: stub
x-tier-reason: portfolio-lead
x-acquired-by: automation-anywhere
deliveryModel:
  model: unknown
  open_source: false
  commercial: false
  callable_host: false
  label: Delivery model not determined — needs a product licence on record
  confidence: low
  source:
  - none
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-17'
image: https://aisera.com/wp-content/uploads/2025/06/homepage-social-card.png
x-docs-platform: gitbook
x-docs-platform-confidence: high
x-docs-platform-checked: 2026-09-17
tags:
- Company
- AI Agents
- Conversational AI
- ITSM
- Customer Service
- Enterprise Search
- AI Copilot
- Knowledge Management
- Workflow Automation
- LLM
tags_raw:
- Company
- Agentic AI
- Conversational AI
- IT Service Management
- Customer Service
- Enterprise Search
- AI Copilot
- Knowledge Management
- Workflow Automation
- Large Language Models
- Knowledge-Management
- Workflow-Automation
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
apis:
- name: Aisera Ingestion APIs
  description: Push data directly into the Aisera platform from any external system that supports webhooks — Knowledge Articles
    and Requests. Authenticates with an x-app-token header plus an OAuth 2.0 password-grant bearer token.
  humanURL: https://docs.aisera.com/apis/apis/ingestion-apis.md
  baseURL: https://tenant.api.aisera.cloud
  tags:
  - Ingestion
  - Knowledge
  - Webhook
  tags_raw:
  - Ingestion
  - Knowledge
  - Webhooks
  properties:
  - type: Documentation
    url: https://docs.aisera.com/apis/apis/ingestion-apis.md
  - type: Authentication
    url: authentication/aisera-authentication.yml
- name: Aisera Data Source Ingestion Monitoring API
  description: GET /dsexecution returns ingestion-pipeline job status (SUCCEEDED / PENDING / RUNNING / FAILED / KILLED) and
    run metrics for a tenant's data source. Uses HTTP Basic auth.
  humanURL: https://docs.aisera.com/apis/apis/data-source-ingestion-monitoring-api.md
  baseURL: https://tenant.api.aisera.cloud
  tags:
  - Monitoring
  - Ingestion
  properties:
  - type: Documentation
    url: https://docs.aisera.com/apis/apis/data-source-ingestion-monitoring-api.md
- name: Aisera User Provisioning APIs
  description: SCIM-style user lifecycle endpoints — /scim/provision-user, /scim/update-user and /scim/de-provision-user —
    for managing Aisera platform users. Basic or Bearer auth plus x-app-token.
  humanURL: https://docs.aisera.com/apis/apis/user-provisioning-apis.md
  baseURL: https://company.login.aisera.cloud
  tags:
  - User Provisioning
  - SCIM
  - Identity
  properties:
  - type: Documentation
    url: https://docs.aisera.com/apis/apis/user-provisioning-apis.md
  - type: Authentication
    url: authentication/aisera-authentication.yml
- name: Aisera Conversation & Workflows API and WebSocket
  description: Build custom conversational interfaces for AiseraGPT applications — decoration, NLP/NLU processing, slot filling,
    context management, and notifications — over REST and WebSocket.
  humanURL: https://docs.aisera.com/apis/apis/conversation-api-and-websocket.md
  baseURL: https://tenant.api.aisera.cloud
  tags:
  - Conversations
  - WebSocket
  - Workflows
  tags_raw:
  - Conversation
  - WebSocket
  - Workflows
  properties:
  - type: Documentation
    url: https://docs.aisera.com/apis/apis/conversation-api-and-websocket.md
common:
- type: ParentCompany
  url: https://apis.io/providers/automation-anywhere/
  name: Automation Anywhere
  x-relationship: acquired
  x-evidence: Aisera was acquired by Automation Anywhere.
- type: Website
  url: https://aisera.com
- type: DeveloperPortal
  url: https://docs.aisera.com
- type: Documentation
  url: https://docs.aisera.com
- type: APIReference
  url: https://docs.aisera.com/apis/apis.md
- type: GettingStarted
  url: https://docs.aisera.com/overview-of-aisera/getting-started-guide.md
- type: Blog
  url: https://aisera.com/blog/
- type: StatusPage
  url: https://status.aisera.com
- type: ChangeLog
  url: https://docs.aisera.com/product-release-notes
- type: Deprecation
  url: https://docs.aisera.com/aisera-platform/llm-operations/understanding-llm-capabilities/llm-lifecycle/bot-deprecation/bot-deprecation-guidelines.md
- type: PrivacyPolicy
  url: https://aisera.com/privacy-policy/
- type: TrustCenter
  url: https://trust.aisera.com/
- type: Compliance
  url: https://www.automationanywhere.com/products/security
- type: Security
  url: https://www.automationanywhere.com/legal/vulnerability-disclosure-policy
- type: LLMsTxt
  url: llms/aisera-llms.txt
- type: Authentication
  url: authentication/aisera-authentication.yml
- type: Conventions
  url: conventions/aisera-conventions.yml
- type: ErrorCatalog
  url: errors/aisera-problem-types.yml
- type: Lifecycle
  url: lifecycle/aisera-lifecycle.yml
- type: ChangeLog
  url: changelog/aisera-changelog.yml
- type: Conformance
  url: conformance/aisera-conformance.yml
- type: DomainSecurity
  url: security/aisera-domain-security.yml
- type: VulnerabilityDisclosure
  url: security/aisera-vulnerability-disclosure.yml
- type: TrustCenter
  url: security/aisera-trust-center.yml
- type: Components
  url: components/aisera-components.yml
- type: DataModel
  url: data-model/aisera-data-model.yml
- type: Webhooks
  url: asyncapi/aisera-events-webhooks.yml
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence

Aisera API — frequently asked questions

Does Aisera have an API?

Yes. APIs.io lists 4 APIs from Aisera, including Aisera Ingestion APIs, Aisera Data Source Ingestion Monitoring API and Aisera User Provisioning APIs, and 1 more.

How do I authenticate with the Aisera API?

Aisera uses bearer-token authentication (oauth2/http/apiKey · 4 schemes). The details are profiled on APIs.io as Aisera Authentication.

Is the Aisera API ready for AI agents?

Aisera has a Kin Score of 44.0 out of 100 (developing) and an Agent Readiness score of 22.7 (agent-aware), scored by API Evangelist on 2026-10-31.

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