Customer Support, Helpdesk and Contact Center

Where this market publishes its structure

• Zendesk Marketplace (marketplace.zendesk.com/api/v2/apps.json, public JSON) machine-readable, 1,784 apps; 196 edges (all partner-built); 63 Zendesk-built held as the platform's own; 1,422 builders without a catalog repo
• Freshworks Marketplace (freshworks.com/apps/sitemap.xml -> app pages, Nuxt state) machine-readable, 1,587 apps; 17 edges; 411 Freshworks-built held; 138 pages carry no account field or failed
• Genesys AppFoundry (api.mypurecloud.com/api/v2/marketplace/listings/search, anonymous JSON the Ember page reads) machine-readable, 2,598 listings across Genesys Cloud / PureConnect / Engage; 25 edges; found with fetch-url.py --render
• Gorgias App Store (gorgias.com/apps index + sitemap -> app pages) machine-readable, 234 apps; 49 edges
• Talkdesk AppConnect (appconnect.talkdesk.com index -> app pages) machine-readable, 124 apps; 11 edges; 45 Talkdesk-built unlinked
• Intercom App Store (intercom.com/app-store) not machine-readable: client-rendered; the HTML carries no app data and a browser render records no app JSON (2026-10-19)
• Five9 marketplace not machine-readable: five9.com/marketplace and partner pages 404 (2026-10-19)
• Amazon Connect partners not machine-readable: the page is a customer showcase (3 items); partners are the APN Partner Solutions Finder faceted search, mostly consultancies (services)
• Help Scout / Kustomer / Gladly integration directories not machine-readable: name the integrated tool, not a builder; no developer website field (2026-10-19)

Own = declares at least one integration itself; covered = visible only because an aggregator, standards body, regulator or partner contract names it; distribution-only = listed only on cloud marketplaces it sells through, a channel reported beside, never counted as its own declared integrations; undeclared = nothing we can read, so no number; declares_compatibility = providers with a `compatible` shape vote, report only (kin, 2026-10-13): never counted as own, never in depth or position.

Taxonomy how this market maps onto apis.io

Derived 2026-10-19 from the 76 providers in this market we could resolve in the catalog. The percentage is the share of those providers carrying each one; it describes the market, not the tag or industry. Tag groups have no page of their own yet, so they are listed unlinked.

share of resolved cohort carrying it; tags >=0.20 & >=3 members (max 12, junk dropped), tag_groups >=0.20 (cooccurrence, non-cross-cutting; max 8), industries >=0.20 (max 6), areas >=0.10 (max 6; areas are keyword-matched and sparse), capabilities L1 >=0.20 (max 8); derive-market-taxonomy.py

Leaders by position (provisional)

Provisional: grouped by position, depth compared within a position only. Distribution (cloud marketplaces) and iPaaS bridges are counted beside position, never inside it. Unknown-builder listings are left out of position shares and counted here.

gravity 4 · other companies invest to build on it

builds-on 51 · publishes apps on other platforms' stores

covered 3 · reached mainly through aggregators

mixed 2 · no single mode dominates

long-tail 2 · reached only through iPaaS bridges

distribution 4 · only sells through cloud marketplaces

undeclared 10 · declares nothing we can read: no number