Markets · bedrock market · provisional
Customer Support, Helpdesk and Contact Center
Platform market (helpdesk / contact-center app marketplaces; builders ranked). The Kin Score Market layer reads each provider in its market: who it integrates with, how deep those integrations go, and where the market publishes its own structure. Methodology.
76providers measured
64 (84.2%)declare their own
2 (2.6%)covered by others only
3 (3.9%)distribution only (sell through, not integrations)
7 (9.2%)undeclared
8declare compatibility (report only, not weighted)
0in-market workflows shown
Provisional. Provisional and unweighted: the Market layer is not part of the composite or agent readiness. Leader lists are read within a position, never as one ranking. A provider that declares nothing we can
read is shown as undeclared, with no number: we never infer integrations.
Where this market publishes its structure
- Zendesk Marketplace (marketplace.zendesk.com/api/v2/apps.json, public JSON) machine-readable, 1,784 apps; 196 edges (all partner-built); 63 Zendesk-built held as the platform's own; 1,422 builders without a catalog repo
- Freshworks Marketplace (freshworks.com/apps/sitemap.xml -> app pages, Nuxt state) machine-readable, 1,587 apps; 17 edges; 411 Freshworks-built held; 138 pages carry no account field or failed
- Genesys AppFoundry (api.mypurecloud.com/api/v2/marketplace/listings/search, anonymous JSON the Ember page reads) machine-readable, 2,598 listings across Genesys Cloud / PureConnect / Engage; 25 edges; found with fetch-url.py --render
- Gorgias App Store (gorgias.com/apps index + sitemap -> app pages) machine-readable, 234 apps; 49 edges
- Talkdesk AppConnect (appconnect.talkdesk.com index -> app pages) machine-readable, 124 apps; 11 edges; 45 Talkdesk-built unlinked
- Intercom App Store (intercom.com/app-store) not machine-readable: client-rendered; the HTML carries no app data and a browser render records no app JSON (2026-10-19)
- Five9 marketplace not machine-readable: five9.com/marketplace and partner pages 404 (2026-10-19)
- Amazon Connect partners not machine-readable: the page is a customer showcase (3 items); partners are the APN Partner Solutions Finder faceted search, mostly consultancies (services)
- Help Scout / Kustomer / Gladly integration directories not machine-readable: name the integrated tool, not a builder; no developer website field (2026-10-19)
Own = declares at least one integration itself; covered = visible only because an aggregator, standards body, regulator or partner contract names it; distribution-only = listed only on cloud marketplaces it sells through, a channel reported beside, never counted as its own declared integrations; undeclared = nothing we can read, so no number; declares_compatibility = providers with a `compatible` shape vote, report only (kin, 2026-10-13): never counted as own, never in depth or position.
Taxonomy how this market maps onto apis.io
Derived 2026-10-23 from the 76 providers in this market we could resolve in the catalog. The percentage is the share of those providers carrying each one; it describes the market, not the tag or industry. Tag groups have no page of their own yet, so they are listed unlinked.
| Tags | Customer Service 50%, Customer Experience 42%, Contact Center 42%, Conversational AI 30%, Voice 22% |
|---|---|
| Tag groups | Conversational AI 93%, Messaging 33%, MCP 28% |
| Industries | Customer Support & Service 88%, Artificial Intelligence 61%, Telecommunications & Connectivity 55%, Marketing & Advertising 50% |
| Capabilities | Customer Service Management 33% |
share of resolved cohort carrying it; tags >=0.20 & >=3 members (max 12, junk dropped), tag_groups >=0.20 (cooccurrence, non-cross-cutting; max 8), industries >=0.20 (max 6), areas >=0.10 (max 6; areas are keyword-matched and sparse), capabilities L1 >=0.20 (max 8); derive-market-taxonomy.py
Leaders by position (provisional)
Provisional: grouped by position, depth compared within a position only. Distribution (cloud marketplaces) and iPaaS bridges are counted beside position, never inside it. Unknown-builder listings are left out of position shares and counted here.
gravity 5 · other companies invest to build on it
| Provider | Depth | Integrations | In / out | Unknown builder | Distribution | iPaaS bridge | Mix |
|---|---|---|---|---|---|---|---|
| Zendesk | 59.3 | 244 | 196 / 48 | 0 | 5 | 36 | partner-built 79%, ipaas-bridge 15%, contract 2%, standard 1%, builds-on-platform 1%, distribution 2% |
| Genesys | 58.9 | 45 | 25 / 20 | 0 | 2 | 3 | partner-built 56%, ipaas-bridge 7%, contract 4%, standard 13%, covered 2%, builds-on-platform 13%, distribution 4% |
| Qualtrics | 56.7 | 42 | 18 / 24 | 0 | 4 | 2 | partner-built 43%, ipaas-bridge 5%, contract 5%, standard 14%, covered 7%, builds-on-platform 14%, distribution 10%, atp-outside 2% |
| Freshworks | 53.0 | 30 | 17 / 13 | 0 | 4 | 2 | partner-built 57%, ipaas-bridge 7%, contract 3%, standard 3%, builds-on-platform 17%, distribution 13% |
| Talkdesk | 53.0 | 26 | 11 / 15 | 0 | 2 | 2 | partner-built 42%, ipaas-bridge 8%, standard 15%, builds-on-platform 27%, distribution 8% |
builds-on 47 · publishes apps on other platforms' stores
| Provider | Depth | Integrations | In / out | Unknown builder | Distribution | iPaaS bridge | Mix |
|---|---|---|---|---|---|---|---|
| Dialpad | 55.6 | 15 | 0 / 15 | 0 | 0 | 3 | ipaas-bridge 20%, contract 7%, standard 27%, builds-on-platform 47% |
| CloudTalk | 54.3 | 44 | 0 / 44 | 0 | 0 | 32 | ipaas-bridge 73%, standard 7%, builds-on-platform 20% |
| JustCall | 54.3 | 20 | 0 / 20 | 0 | 0 | 5 | ipaas-bridge 25%, standard 10%, builds-on-platform 65% |
| Kaizo | 53.9 | 3 | 0 / 3 | 0 | 0 | 0 | standard 33%, builds-on-platform 67% |
| Sprinklr | 53.7 | 13 | 0 / 13 | 0 | 1 | 0 | contract 8%, standard 31%, builds-on-platform 54%, distribution 8% |
| SightCall | 52.8 | 6 | 0 / 6 | 0 | 0 | 0 | standard 33%, builds-on-platform 67% |
| Level AI | 51.8 | 5 | 0 / 5 | 0 | 0 | 0 | standard 20%, builds-on-platform 80% |
| Narvar | 51.8 | 5 | 0 / 5 | 0 | 0 | 0 | standard 20%, builds-on-platform 80% |
| Balto | 51.7 | 4 | 0 / 4 | 0 | 0 | 0 | standard 25%, builds-on-platform 75% |
| Chatwoot | 51.7 | 3 | 0 / 3 | 0 | 0 | 0 | builds-on-platform 100% |
| Loris | 51.7 | 3 | 0 / 3 | 0 | 0 | 0 | builds-on-platform 100% |
| Sanas | 51.7 | 4 | 0 / 4 | 0 | 0 | 0 | standard 25%, builds-on-platform 75% |
| unitQ | 51.7 | 4 | 0 / 4 | 0 | 0 | 0 | builds-on-platform 100% |
| Maven AGI | 50.9 | 8 | 0 / 8 | 0 | 1 | 0 | standard 38%, builds-on-platform 50%, distribution 12% |
| Aisera | 50.5 | 8 | 0 / 8 | 0 | 1 | 0 | standard 38%, builds-on-platform 50%, distribution 12% |
| Centrical | 49.0 | 6 | 0 / 6 | 0 | 1 | 0 | standard 33%, builds-on-platform 50%, distribution 17% |
| Shelf.io | 49.0 | 6 | 0 / 6 | 0 | 1 | 0 | standard 17%, builds-on-platform 67%, distribution 17% |
| Fini | 47.1 | 5 | 0 / 5 | 0 | 1 | 0 | builds-on-platform 80%, distribution 20% |
| Pindrop Security | 47.1 | 5 | 0 / 5 | 0 | 1 | 0 | standard 20%, builds-on-platform 60%, distribution 20% |
| Forethought | 46.3 | 7 | 0 / 7 | 0 | 0 | 1 | ipaas-bridge 14%, standard 14%, builds-on-platform 71% |
| Brainfish | 44.1 | 3 | 0 / 3 | 0 | 1 | 0 | builds-on-platform 67%, distribution 33% |
| Uniphore | 44.1 | 3 | 0 / 3 | 0 | 1 | 0 | builds-on-platform 67%, distribution 33% |
| Invoca | 43.1 | 7 | 0 / 7 | 0 | 1 | 1 | ipaas-bridge 14%, standard 14%, builds-on-platform 57%, distribution 14% |
| Synthflow | 43.1 | 7 | 0 / 7 | 0 | 1 | 1 | ipaas-bridge 14%, standard 14%, builds-on-platform 57%, distribution 14% |
| Planhat | 41.8 | 8 | 0 / 8 | 0 | 0 | 2 | ipaas-bridge 25%, covered 25%, builds-on-platform 50% |
| Netomi | 41.3 | 6 | 0 / 6 | 0 | 3 | 0 | standard 17%, builds-on-platform 33%, distribution 50% |
| Syncly | 40.7 | 4 | 0 / 4 | 0 | 0 | 1 | ipaas-bridge 25%, builds-on-platform 75% |
| Survicate | 40.4 | 11 | 0 / 11 | 0 | 0 | 4 | ipaas-bridge 36%, standard 9%, builds-on-platform 55% |
| Exotel | 39.2 | 5 | 0 / 5 | 0 | 1 | 1 | ipaas-bridge 20%, builds-on-platform 60%, distribution 20% |
| CallMiner | 38.9 | 7 | 0 / 7 | 0 | 2 | 1 | ipaas-bridge 14%, standard 14%, builds-on-platform 43%, distribution 29% |
| Stonly | 36.7 | 6 | 0 / 6 | 0 | 2 | 1 | ipaas-bridge 17%, builds-on-platform 50%, distribution 33% |
| Fullview | 34.5 thin | 2 | 0 / 2 | 0 | 0 | 0 | builds-on-platform 100% |
| Siena | 34.5 thin | 2 | 0 / 2 | 0 | 0 | 0 | builds-on-platform 100% |
| Ultimate.ai | 34.5 thin | 2 | 0 / 2 | 0 | 0 | 0 | builds-on-platform 100% |
| Wootric | 34.0 | 5 | 0 / 5 | 0 | 0 | 2 | ipaas-bridge 40%, covered 20%, builds-on-platform 40% |
| Devrev | 29.1 | 5 | 0 / 5 | 0 | 3 | 1 | ipaas-bridge 20%, builds-on-platform 20%, distribution 60% |
| Nicereply | 22.2 | 3 | 0 / 3 | 0 | 0 | 2 | ipaas-bridge 67%, builds-on-platform 33% |
| Ringly | 19.7 thin | 2 | 0 / 2 | 0 | 0 | 1 | ipaas-bridge 50%, builds-on-platform 50% |
| AirKit | 17.2 thin | 1 | 0 / 1 | 0 | 0 | 0 | builds-on-platform 100% |
| ASAPP | 17.2 thin | 1 | 0 / 1 | 0 | 0 | 0 | builds-on-platform 100% |
| Eloquent AI | 17.2 thin | 1 | 0 / 1 | 0 | 0 | 0 | builds-on-platform 100% |
| Empirix | 17.2 thin | 1 | 0 / 1 | 0 | 0 | 0 | builds-on-platform 100% |
| Keatext | 17.2 thin | 1 | 0 / 1 | 0 | 0 | 0 | builds-on-platform 100% |
| Lang.ai | 17.2 thin | 1 | 0 / 1 | 0 | 0 | 0 | builds-on-platform 100% |
| Yellow.ai | 17.2 thin | 1 | 0 / 1 | 0 | 0 | 0 | builds-on-platform 100% |
| Zoho Desk | 16.3 | 5 | 0 / 5 | 0 | 0 | 4 | ipaas-bridge 80%, builds-on-platform 20% |
| Dixa | 10.6 | 23 | 0 / 23 | 0 | 0 | 20 | ipaas-bridge 95%, builds-on-platform 5% |
covered 3 · reached mainly through aggregators
| Provider | Depth | Integrations | In / out | Unknown builder | Distribution | iPaaS bridge | Mix |
|---|---|---|---|---|---|---|---|
| Help Scout | 36.9 | 10 | 0 / 10 | 0 | 0 | 4 | ipaas-bridge 40%, standard 10%, covered 30%, builds-on-platform 20% |
| Gladly | 20.8 thin | 2 | 0 / 2 | 0 | 0 | 1 | ipaas-bridge 50%, covered 50% |
| Freshdesk | 13.8 | 7 | 0 / 7 | 0 | 0 | 6 | ipaas-bridge 86%, covered 14% |
standard 6 · listed by a voluntary standard's own directory
| Provider | Depth | Integrations | In / out | Unknown builder | Distribution | iPaaS bridge | Mix |
|---|---|---|---|---|---|---|---|
| Bright Pattern | 54.9 | 4 | 0 / 4 | 0 | 0 | 0 | standard 50%, builds-on-platform 50% |
| Intermedia | 53.3 | 4 | 0 / 4 | 0 | 0 | 0 | standard 50%, builds-on-platform 50% |
| Tenfold | 53.3 | 4 | 0 / 4 | 0 | 0 | 0 | standard 50%, builds-on-platform 50% |
| Plain | 38.9 | 7 | 0 / 7 | 0 | 3 | 1 | ipaas-bridge 12%, standard 25%, builds-on-platform 25%, distribution 38% |
| Cognigy | 34.5 | 4 | 0 / 4 | 0 | 4 | 0 | standard 20%, distribution 80% |
| Udesk | 17.2 thin | 1 | 0 / 1 | 0 | 0 | 0 | standard 100% |
mixed 4 · no single mode dominates
| Provider | Depth | Integrations | In / out | Unknown builder | Distribution | iPaaS bridge | Mix |
|---|---|---|---|---|---|---|---|
| DigitalGenius | 50.5 | 3 | 0 / 3 | 0 | 1 | 0 | standard 33%, builds-on-platform 33%, distribution 33% |
| Five9 | 45.5 | 11 | 0 / 11 | 0 | 0 | 3 | ipaas-bridge 27%, contract 9%, standard 27%, builds-on-platform 36% |
| UJET | 39.1 | 3 | 0 / 3 | 0 | 0 | 1 | ipaas-bridge 33%, standard 33%, builds-on-platform 33% |
| Stella Connect (Medallia Agent Connect) | 37.0 | 3 | 0 / 3 | 0 | 0 | 1 | ipaas-bridge 33%, standard 33%, builds-on-platform 33% |
long-tail 1 · reached only through iPaaS bridges
| Provider | Depth | Integrations | In / out | Unknown builder | Distribution | iPaaS bridge | Mix |
|---|---|---|---|---|---|---|---|
| VoiceGenie | 2.5 thin | 1 | 0 / 1 | 0 | 0 | 1 | ipaas-bridge 100% |
distribution 3 · only sells through cloud marketplaces
| Provider | Depth | Integrations | In / out | Unknown builder | Distribution | iPaaS bridge | Mix |
|---|---|---|---|---|---|---|---|
| Syllable | 19.2 thin | 2 | 0 / 2 | 0 | 2 | 0 | distribution 100% |
| Erxes | 9.6 thin | 1 | 0 / 1 | 0 | 1 | 0 | distribution 100% |
| OutRival | 9.6 thin | 1 | 0 / 1 | 0 | 1 | 0 | distribution 100% |
undeclared 7 · declares nothing we can read: no number
| Provider | Depth | Integrations | In / out | Unknown builder | Distribution | iPaaS bridge | Mix |
|---|---|---|---|---|---|---|---|
| Allo-Media | undeclared | - | - | - | - | - | |
| Amazon Connect | undeclared | - | - | - | - | - | |
| Dashbot | undeclared | - | - | - | - | - | |
| Gridspace | undeclared | - | - | - | - | - | |
| iCallAgent Public API | undeclared | - | - | - | - | - | |
| Replicant | undeclared | - | - | - | - | - | |
| Salesforce Service Cloud APIs | undeclared | - | - | - | - | - |
Generated 2026-10-24 from API Evangelist's own files; nothing on this page is a model's judgement. Provisional and unweighted; not part of the Kin Score composite or agent readiness. Read the Market layer methodology. Disagree with an edge? Every edge cites its evidence and can be corrected through the normal correction path.