Planhat

Planhat is a Customer Platform that unifies customer success, product usage, revenue and post-sales operations for B2B SaaS companies. It centralizes companies, end users, licenses, conversations, NPS, health scores and time-series usage metrics, then drives playbooks, automations and revenue workflows on top of that data. Planhat exposes a REST API (api.planhat.com), a separate high-throughput analytics/tracking endpoint (analytics.planhat.com), bulk upsert, an OAuth authorization server, and a remote MCP server (api.planhat.com/v1/mcp) for AI agents. Backed by Creandum and added to the API Evangelist network; this profile was enriched from Planhat's public developer surface.

Planhat is listed with 2 APIs on the APIs.io network. Tagged areas include Company, Software-as-a-Service, Customer Success, Customer Platform, and CRM.

The Planhat catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Planhat’s developer surface includes documentation, API reference, getting-started guide, support, engineering blog, changelog, pricing, and 24 more developer resources.

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57.2/100 strong ▬ flat Agent 46/100 agent ready Front door AI 5/6 prominent saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

2 APIs 1 MCP Servers

Company Software-as-a-Service Customer SuccessCustomer PlatformCRM Customer Data Analytics Revenue MCP

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 57.2/100 · strong

Contract Quality 8.3 / 21

Developer Ergonomics 10.5 / 17

Access Clarity 11.6 / 17

Operational Transparency 8.1 / 11

Contract Governance 1.9 / 10

Discoverability 6.4 / 9

Regulatory Posture 4.4 / 15

Agent readiness — 46/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 5 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link
Registration Without a Human +6 pts — a `registration_endpoint` in the served RFC 8414 / OIDC discovery document
Documented Reversibility +6 pts — a reversal operation in the contract, graded up when a window is documented too

5 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 39.0 — up to +15.3 composite points
Contract Governance scores 18.2 — up to +9.8 composite points
Developer Ergonomics scores 61.9 — up to +7.6 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/planhat/apis.yml: open an issue on github.com/api-evangelist/planhat to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Customer Support, Helpdesk and Contact Center	builds-on	41.8	-	-
Intercom App Store (customer-support, chat and messaging integrations)	builds-on	41.8	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Standards implemented 2

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

Model Context Protocol (MCP)

measured — observed by APIs.io (verified)

OAuth 2.0 Protected Resource Metadata

measured — observed by APIs.io (verified)

APIs 2

Individual APIs this provider publishes, each with its own machine-readable definition.

Planhat REST API

Planhat's REST API for reading and writing every core Customer Platform object — companies, end users, licenses, conversations, notes, tasks, opportunities, deals, sales, invoic...

Planhat Analytics API

High-throughput tracking endpoint for pushing user activities and product usage metrics into Planhat. Addressed by tenant UUID in the URL path (open / tenant-scoped), separate f...

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Planhat MCP Server

Planhat operates an official remote MCP server that connects AI tools (Claude, ChatGPT, custom apps) to live Planhat Customer Platform data. Authenticated via OAuth 2.0 (client_...

MCP SERVER

Planhat API pricing

Prices published by Planhat, read 2026-10-28 from www.planhat.com/pricing.

Plan	Price
CRM / CSP / PSA packages	Enquire

Plan details, limits and sources →

Rate limits

Soft limit: 200 requests per minute
Hard limit: 150 requests per second
Parallel request burst: 50 parallel requests

All 5 limits →

Pricing Plans 1

Published pricing tiers and plan structures.

Planhat Plans Pricing

1 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Planhat Rate Limits

5 limits

RATE LIMITS

Service Levels 1

Uptime the provider promises or reports, as SLA4OAI. Read from its own pages; APIs.io runs no monitors.

Planhat

SLA

FinOps 1

Cost, billing, and metering signals for API financial operations.

Planhat Finops

FINOPS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Planhat Webhooks

ASYNCAPI

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Planhat Authentication

http/oauth2 · 4 schemes

SECURITY

Planhat Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Planhat Trust Center

SOC 2, ISO 27001, GDPR

SECURITY

Resources

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

Sandbox

Sandbox

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

MCPServer

MCPServer

WellKnown

WellKnown

LLMsTxt

LLMsTxt

Design & Contract 6

Pagination, idempotency, versioning, errors, and events

Conventions

ErrorCatalog

DataModel

Conformance

Lifecycle

Webhooks

Build 2

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Packages

Packages

Access & Security 4

Authentication, authorization, and security posture

TrustCenter

DomainSecurity

Compliance

Authentication

Operate 5

Status, limits, changes, and where to get help

Support

ChangeLog

StatusPage

RateLimits

ChangeLog

Commercial 4

Pricing, plans, and the legal terms of use

Plans

Pricing

TermsOfService

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: planhat
name: Planhat
description: Planhat is a Customer Platform that unifies customer success, product usage, revenue and post-sales operations
  for B2B SaaS companies. It centralizes companies, end users, licenses, conversations, NPS, health scores and time-series
  usage metrics, then drives playbooks, automations and revenue workflows on top of that data. Planhat exposes a REST API
  (api.planhat.com), a separate high-throughput analytics/tracking endpoint (analytics.planhat.com), bulk upsert, an OAuth
  authorization server, and a remote MCP server (api.planhat.com/v1/mcp) for AI agents. Backed by Creandum and added to the
  API Evangelist network; this profile was enriched from Planhat's public developer surface.
url: https://raw.githubusercontent.com/api-evangelist/planhat/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- creandum
x-tier: stub
x-tier-reason: portfolio-lead
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - plans
  - authentication
  - rate-limits
  - security
  - sandbox
  generated: '2026-11-06'
  method: derived
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-20'
image: https://www.planhat.com/
tags:
- Company
- Software-as-a-Service
- Customer Success
- Customer Platform
- CRM
- Customer Data
- Analytics
- Revenue
- MCP
tags_raw:
- Company
- Saas
- Customer Success
- Customer Platform
- CRM
- Customer Data
- Analytics
- Revenue
- MCP
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
apis:
- name: Planhat REST API
  description: Planhat's REST API for reading and writing every core Customer Platform object — companies, end users, licenses,
    conversations, notes, tasks, opportunities, deals, sales, invoices, assets, issues, tickets, projects, NPS, churn, metrics
    and custom models — plus bulk upsert. Bearer-token (Private App) authenticated; limit/offset pagination.
  humanURL: https://www.planhat.com/developers/api/introduction
  baseURL: https://api.planhat.com
  tags:
  - Customer Success
  - REST
  - Customer Platform
  properties:
  - type: Documentation
    url: https://www.planhat.com/developers/api/introduction
  - type: Authentication
    url: authentication/planhat-authentication.yml
  - type: Conventions
    url: conventions/planhat-conventions.yml
  - type: ErrorCatalog
    url: errors/planhat-problem-types.yml
  - type: DataModel
    url: data-model/planhat-data-model.yml
- name: Planhat Analytics API
  description: High-throughput tracking endpoint for pushing user activities and product usage metrics into Planhat. Addressed
    by tenant UUID in the URL path (open / tenant-scoped), separate from the main authenticated REST API.
  humanURL: https://www.planhat.com/developers/api/user-activities
  baseURL: https://analytics.planhat.com
  tags:
  - Analytics
  - Tracking
  - Metrics
common:
- type: Plans
  url: plans/planhat-plans-pricing.yml
- type: TrustCenter
  url: security/planhat-trust-center.yml
- type: DomainSecurity
  url: security/planhat-domain-security.yml
- type: Website
  url: https://www.planhat.com/
- type: DeveloperPortal
  url: https://www.planhat.com/developers
- type: Documentation
  url: https://www.planhat.com/developers/api/introduction
- type: APIReference
  url: https://www.planhat.com/developers/api/introduction
- type: GettingStarted
  url: https://www.planhat.com/developers/api/introduction
- type: Support
  url: https://help.planhat.com/en/
- type: Blog
  url: https://www.planhat.com/blog
- type: ChangeLog
  url: https://www.planhat.com/changelog
- type: StatusPage
  url: https://status.planhat.com/
- type: GitHubOrganization
  url: https://github.com/planhat
- type: Pricing
  url: https://www.planhat.com/pricing
- type: TermsOfService
  url: https://www.planhat.com/legal/acceptable-use-policy
- type: PrivacyPolicy
  url: https://www.planhat.com/legal/cookie-policy
- type: Compliance
  url: https://trust.planhat.com/
- type: MCPServer
  url: mcp/planhat-mcp.yml
- type: WellKnown
  url: well-known/planhat-well-known.yml
- type: Authentication
  url: authentication/planhat-authentication.yml
- type: Conventions
  url: conventions/planhat-conventions.yml
- type: RateLimits
  url: rate-limits/planhat-rate-limits.yml
- type: ErrorCatalog
  url: errors/planhat-problem-types.yml
- type: DataModel
  url: data-model/planhat-data-model.yml
- type: Conformance
  url: conformance/planhat-conformance.yml
- type: Lifecycle
  url: lifecycle/planhat-lifecycle.yml
- type: ChangeLog
  url: changelog/planhat-changelog.yml
- type: Webhooks
  url: asyncapi/planhat-webhooks.yml
- type: Packages
  url: packages/planhat-packages.yml
- type: Sandbox
  url: sandbox/planhat-sandbox.yml
- type: LLMsTxt
  url: llms/planhat-llms.txt
x-enrichment:
  date: '2026-07-20'
  status: enriched
  artifacts_added: 17
  pass: local-v1

Planhat API — frequently asked questions

Does Planhat have an API?

Yes. APIs.io lists 2 APIs from Planhat, including Planhat REST API and Planhat Analytics API.

How do I authenticate with the Planhat API?

Planhat documents its authentication (http/oauth2 · 4 schemes). The details are profiled on APIs.io as Planhat Authentication.

How much does the Planhat API cost?

Planhat publishes its prices; its CRM / CSP / PSA packages plan is Enquire as of 2026-10-28. APIs.io lists 1 pricing plan for Planhat, with each plan's price, limits and inclusions under Pricing on this page.

Does Planhat have an MCP server?

Yes. APIs.io lists 1 MCP server for Planhat: Planhat operates an official remote MCP server that connects AI tools (Claude, ChatGPT, custom apps) to live Planhat Customer Platform data. Authenticated via OAuth 2.0 (client_id prefix pk_, client_s

Is the Planhat API ready for AI agents?

Planhat has a Kin Score of 57.2 out of 100 (strong) and an Agent Readiness score of 45.7 (agent-ready), scored by API Evangelist on 2026-11-06.

Work with this as data

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MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

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