niche · 0.0 marketcapability domainschema

Customer Success

Score 18.7 / 100 31 providers 4 APIs Search apis.io →

Providers using this tag (31)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 1 Complete, well-documented, and agent-ready
GainsightCustomer ExperienceProduct AnalyticsCustomer Communities15 APIs75.2
Strong 5 Solid coverage with minor gaps
AskNicelyCompanyCustomer ExperienceNPSSurveys2 APIs61.9VitallyCompanySoftware-as-a-ServiceCRM9 APIs59.2ReachdeskCorporate GiftingDirect MailSwagB2B2 APIs58.2BettermodeCommunityCustomer CommunityCommunity PlatformCustomer Engagement1 API55.4KnownwellCompanyCommercial IntelligenceClient Intelligence2 APIs55.3
Developing 6 Usable, with meaningful gaps to close
PlanhatCompanySoftware-as-a-ServiceCustomer Platform2 APIs52.9VelarisArtificial IntelligenceSoftware-as-a-ServiceCustomer Data1 API51.2Cast CorporationCompanyArtificial IntelligenceAI Agents2 APIs48.4MatikCompanyContent AutomationPresentationsDocuments1 API48.4BonjoroVideo MessagingCustomer EngagementSales Engagement2 APIs48.0Noded AICompanyAi MlCustomer Data1 API43.7
Thin 4 Limited public surface area
UnissonCompanyArtificial IntelligenceAI Agents1 API37.0UserlensCompanyProduct AnalyticsAI Agents1 API36.12XCompanyMarketingMarketing as a ServiceB2B2 APIs34.5GigacatalystCompanyArtificial IntelligenceSoftware-as-a-ServiceSales Enablement1 API30.4
Emerging 9 Early or largely undocumented
UserpilotProductOnboardingIn-App GuidanceAnalytics2 APIs24.8AppcuesProductOnboardingIn-App GuidanceAnalytics1 API24.5Base AiCompanyArtificial IntelligenceCustomer-Led Growth23.2JigsoCompanyArtificial IntelligenceEnterpriseBusiness Intelligence1 API20.5CatalystCompanyCloud SaasSoftware-as-a-Service19.7HookCompanyAI AgentsChurn Prediction17.7AgencyCompanyArtificial IntelligenceAI Agents15.8ToonimoCompanyDigital AdoptionDigital Adoption PlatformEmployee Onboarding15.6AmuletCompanyPost-SalesArtificial Intelligence12.1
Minimal 6 Almost no public developer surface
AkkariCompanyCustomer OperationsArtificial Intelligence9.9Involve.AICompanyCustomer IntelligenceCustomer Health Score6.8SimpoCompanyDigital AdoptionOnboardingUser Onboarding3.4ParativeCompanyAi AppsCustomer Intelligence2.5HiCustomerCompanyCustomer Success ManagementSoftware-as-a-Service0.0NateroCompanyPredictive AnalyticsSoftware-as-a-Service0.0

APIs with this tag (4)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Exemplar 1 Complete, well-documented, and agent-ready
Gainsight CS MCP ServerGainsight's first-party remote Model Context Protocol server for Gainsight CS, exposed per tenant at /v1/ds...75.2
Developing 3 Usable, with meaningful gaps to close
Planhat REST APIPlanhat's REST API for reading and writing every core Customer Platform object — companies, end users, lice...52.9Cast Analytics APIRead-only REST API for exporting Cast.app campaign performance data — per-campaign engagement summaries, pa...48.4Noded GraphQL APIThe Noded (Apollo) GraphQL API behind the Customer Context Graph. One POST endpoint serving people and acco...43.7

Score breakdown

Frequency
42.5
log-scaled weighted occurrences
Breadth
0.8
spread across providers
Quality lift
38.7
mean composite of providers using it
Cohesion
1.2
strength of nearest seed neighbor

Related tags

Revenue Operations 9 co-occurrences Onboarding 5 co-occurrences Software-as-a-Service 20 co-occurrences AI Agents 11 co-occurrences Automation 6 co-occurrences Analytics 9 co-occurrences MCP 8 co-occurrences Event 5 co-occurrences

Where this tag comes from

Provider tag31
Api tag4

Cohort brief

Auto-generated

The 28 providers in the APIs.io catalog tagged Customer Success, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.

Providers
28
of 31 in the catalog
Mean Kin Score
34.6
+11.7 vs catalog 22.9
Mean Agent Readiness
22.5
+10.6 vs catalog 11.9
Spread
2.5–74.7
median 35.3 · σ 19.3
How the 28 split by band
Exemplar 1Strong 4Developing 7Thin 4Emerging 8Minimal 4
Facet averages, against the whole catalog
FacetThis cohortCatalogDifferenceScored
Access Clarity 43.2 26.5 +16.7 28
Operational Transparency 26.1 13.7 +12.4 28
Developer Ergonomics 34.9 23.2 +11.7 28
Contract Quality 25.7 17.6 +8.1 28
Discoverability 64.5 58.1 +6.4 28
Contract Governance 9.3 6.3 +3 28

A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.

What this cohort publishes
ArtifactThis cohortCatalogDifference
MCP server (any) 43% 14% +29
MCP server (first-party) 46% 12% +34
Agent Skills 0% 0% 0
OAuth scopes 21% 11% +10
Security 96% 98% -2
Arazzo workflows 0% 2% -2
Governance rules 7% 14% -7

mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.

Top by Kin Score
  1. 1 Gainsight 74.7
  2. 2 AskNicely 61.9
  3. 3 Reachdesk 58.2
  4. 4 Bettermode 55.4
  5. 5 Knownwell 55.3
  6. 6 Vitally 53.6
  7. 7 Planhat 52.9
  8. 8 Cast Corporation 48.4
  9. 9 Matik 48.4
  10. 10 Bonjoro 47.4
Top by Agent Readiness
  1. 1 Vitally 55.2
  2. 2 Reachdesk 53.8
  3. 3 AskNicely 52.7
  4. 4 2X 49.5
  5. 5 Planhat 45.7
  6. 6 Gainsight 42.8
  7. 7 Appcues 42.7
  8. 8 Bonjoro 31.5
  9. 9 Bettermode 30.9
  10. 10 Matik 29.5
All 31 members of this roster resolve to a provider in the catalog; 28 carry a score (90%). The figures above describe the scored members only.
Coverage caveat. 26 of 28 scored members had under half their catalog-attributable points satisfied at all (catalog_earned / catalog_max < 0.5). They are INCLUDED in the mean above. A large share here means the cohort mean is partly a measurement of how far our enrichment reached, not only of how these providers publish.Generated from the catalog build of 5 October 2026, across 29093 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.

Work with this as data

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MCP server

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Tools for tags

7 MCP tools reach this
  • find_tagsBrowse and filter every tag in the catalog.
  • get_cohortThis tag as a scored cohort — every provider carrying it, with scores.
  • cohort_statsPRO — the distribution across this tag: mean, median, band split, adoption rates.
  • cohort_rankingsPRO — the leaderboard, on composite AND agent-readiness axes.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools →

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The distribution (Pro) 
curl "https://apis.io/api/v1/cohorts/tag/customer-success/stats" \
  -H "X-API-Key: $APIS_IO_KEY"

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