HiCustomer

HiCustomer (ハイカスタマー) was a Japanese Customer Success Management (CSM) SaaS built specifically for SaaS companies. Its platform aggregated customer data scattered across BI tools, CRMs, and chat tools to visualize product usage, communication history, revenue, and contract information in one place. Teams used configurable health-score rules to monitor account health across the customer lifecycle, and custom alerts to surface churn and upsell signals at the right moment, with time-series analysis to make customer-success outreach repeatable. The company also offered customer-success consulting. As of this enrichment pass the hicustomer.jp domain no longer resolves to a live site (its authoritative AWS Route 53 zone is empty) and the product appears discontinued; the last archived homepage (Oct 2024) shows only a minimal "About the company" page. No public developer API, documentation, SDK, or developer portal was ever published.

HiCustomer is profiled on the APIs.io network. Tagged areas include Company, Customer Success, Customer Success Management, SaaS, and Health Score.

🌐 Visit website 📡 Source on GitHub

6.8/100 minimal ▬ flat Agent 0/100 human only Full breakdown ↓
scored 2026-07-27 · rubric v0.5

0 APIs

CompanyCustomer SuccessCustomer Success ManagementSaaSHealth ScoreChurn PredictionCustomer Data PlatformAnalyticsJapan

Kin Score

Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5

Composite quality — 6.8/100 · minimal

Contract Quality 0.0 / 25

Developer Ergonomics 0.0 / 20

Commercial Clarity 0.0 / 20

Operational Transparency 0.0 / 13

Governance 0.0 / 12

Discoverability 6.8 / 10

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 15

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

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Resources

Company 1

The organization behind the API

Website

Website

Source (apis.yml)

aid: hicustomer
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/hicustomer.png
name: HiCustomer
description: HiCustomer (ハイカスタマー) was a Japanese Customer Success Management (CSM) SaaS built specifically for SaaS companies.
  Its platform aggregated customer data scattered across BI tools, CRMs, and chat tools to visualize product usage, communication
  history, revenue, and contract information in one place. Teams used configurable health-score rules to monitor account health
  across the customer lifecycle, and custom alerts to surface churn and upsell signals at the right moment, with time-series
  analysis to make customer-success outreach repeatable. The company also offered customer-success consulting. As of this
  enrichment pass the hicustomer.jp domain no longer resolves to a live site (its authoritative AWS Route 53 zone is empty)
  and the product appears discontinued; the last archived homepage (Oct 2024) shows only a minimal "About the company" page.
  No public developer API, documentation, SDK, or developer portal was ever published.
url: https://raw.githubusercontent.com/api-evangelist/hicustomer/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- 500-global
x-tier: stub
x-tier-reason: portfolio-lead
x-status: defunct
x-status-reason: hicustomer.jp has no A/CNAME/MX/TXT records in its authoritative AWS Route 53 zone (probed 2026-07-20); site
  is dark. Product was a customer-success SaaS (marketing site archived through 2021 with a login, /contact, /terms, /privacy;
  company-about-only page by Oct 2024). No API surface.
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-20'
tags:
- Company
- Customer Success
- Customer Success Management
- SaaS
- Health Score
- Churn Prediction
- Customer Data Platform
- Analytics
- Japan
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://hicustomer.jp
x-enrichment:
  date: '2026-07-20'
  status: nochange
  artifacts_added: 0
  pass: local-v1