HiCustomer

aid: hicustomer
deliveryModel:
  model: unknown
  open_source: false
  commercial: false
  callable_host: false
  label: Delivery model not determined — needs a product licence on record
  confidence: low
  source:
  - none
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/hicustomer.png
name: HiCustomer
description: HiCustomer (ハイカスタマー) was a Japanese Customer Success Management (CSM) SaaS built specifically for SaaS companies.
  Its platform aggregated customer data scattered across BI tools, CRMs, and chat tools to visualize product usage, communication
  history, revenue, and contract information in one place. Teams used configurable health-score rules to monitor account health
  across the customer lifecycle, and custom alerts to surface churn and upsell signals at the right moment, with time-series
  analysis to make customer-success outreach repeatable. The company also offered customer-success consulting, and later pivoted
  to a digital sales room product, "Arch by HiCustomer". On 2024-09-13 HiCustomer Inc. sold the Arch business to the Tokyo-listed
  adtech company Geniee, Inc. (TSE 6562), which absorbed it into GENIEE SFA/CRM and rebranded it Geniee DSR. As of this enrichment
  pass the hicustomer.jp domain no longer resolves to a live site (its authoritative AWS Route 53 zone is delegated but empty)
  and the product is discontinued; the last archived homepage (Oct 2024) is a STUDIO-built single-page "About the company"
  placeholder. No public developer API, documentation, SDK, or developer portal was ever published — the Wayback record for
  hicustomer.jp contains no /api, /docs, /developers, /pricing or /status path at any point in its history.
url: https://raw.githubusercontent.com/api-evangelist/hicustomer/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- 500-global
x-tier: stub
x-tier-reason: portfolio-lead
x-status: defunct
x-status-reason: 'hicustomer.jp has no A/CNAME/MX/TXT records in its authoritative AWS Route 53 zone (re-probed 2026-08-13:
  NS delegated to ns-481/ns-1008/ns-1515/ns-1943 awsdns, WHOIS ACTIVE, zone empty; every HTTPS request returns curl exit 6
  / status 000). Site is dark. The successor product "Arch by HiCustomer" was divested to Geniee, Inc. (TSE 6562) on 2024-09-13
  and rebranded Geniee DSR. No API surface, ever.'
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-08-13'
tags:
- Company
- Customer Success
- Customer Success Management
- Software-as-a-Service
- Health Score
- Churn Prediction
- Customer Data Platform
- Analytics
- Japan
- B2B SaaS
- Digital Sales Room
tags_raw:
- Company
- Customer Success
- Customer Success Management
- SaaS
- Health Score
- Churn Prediction
- Customer Data Platform
- Analytics
- Japan
- B2B SaaS
- Digital Sales Room
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://hicustomer.jp
x-enrichment:
  date: '2026-08-13'
  status: nochange
  artifacts_added: 0
  pass: local-v1
x-coverage:
  state: none
  reason: defunct
  detail: hicustomer.jp is a registered .jp domain delegated to AWS Route 53 with a completely empty zone — no A, CNAME or
    MX answer for the apex or for any api/docs/app subdomain — so every probe fails at DNS, and the company's last remaining
    product, the "Arch by HiCustomer" digital sales room, was sold to Geniee, Inc. on 2024-09-13 and now ships as Geniee DSR.
  evidence:
  - url: https://hicustomer.jp/
    status: 0
  - url: https://api.hicustomer.jp/
    status: 0
  - url: https://hicustomer.jp/openapi.json
    status: 0
  - url: https://hicustomer.jp/.well-known/agent-card.json
    status: 0
  - url: https://web.archive.org/web/20240523185505id_/https://hicustomer.jp/.well-known/openid-configuration
    status: 200
  - url: https://geniee.co.jp/news/20240913/
    status: 200
  checked: '2026-08-13'