ClientSuccess

ClientSuccess provides a comprehensive customer success platform that helps businesses reduce churn, increase revenue, and deliver world‑class customer experiences. The SaaS solution combines AI‑driven insights, automation, and a unified portal for onboarding, journey management, and analytics, enabling teams to act on real‑time health scores, NPS, and product feedback. It integrates with major CRMs and support tools, offering a scalable, data‑driven approach to customer lifecycle management.

ClientSuccess is profiled on the APIs.io network. Tagged areas include Customer Success, Software-as-a-Service, Artificial Intelligence, Analytics, and Integration.

ClientSuccess’ developer surface includes signup flow, documentation, API reference, getting-started guide, support, engineering blog, pricing, and 14 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

20.4/100 emerging ▼ -10.6 Agent 0/100 human only Heartbeat 0/100 dormant Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

0 APIs

Customer Success Software-as-a-Service Artificial Intelligence Analytics Integration

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 20.4/100 · emerging

Contract Quality 0.0 / 21

Developer Ergonomics 3.4 / 17

Access Clarity 5.8 / 17

Operational Transparency 1.5 / 11

Contract Governance 1.9 / 10

Discoverability 4.7 / 9

Regulatory Posture 2.4 / 15

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Machine-Readable Contract +18 pts — api_specs includes an OpenAPI document
MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Machine-Readable Auth +10 pts — a served openid-configuration/oauth-authorization-server carrying `issuer` (served), else the securitySchemes class in the provider OpenAPIs — bound (mutualTLS, DPoP, Signature) > negotiable (oauth2 authorizationCode/clientCredentials, openIdConnect) > bearer (http bearer, apiKey)
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes

13 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 0.0 — up to +25.0 composite points
Developer Ergonomics scores 20.2 — up to +16.0 composite points
Access Clarity scores 34.2 — up to +13.2 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/clientsuccess/apis.yml: open an issue on github.com/api-evangelist/clientsuccess to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Clientsuccess Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Clientsuccess Trust Center

SOC 2, ISO 27001, HIPAA, GDPR

SECURITY

Resources

Get Started 2

Portal, sign-up, and the first successful call

SignUp

SignUp

GettingStarted

GettingStarted

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

WellKnown

WellKnown

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

Conformance

Conformance

Build 2

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Postman

Postman

Access & Security 4

Authentication, authorization, and security posture

Compliance

SecurityTxt

TrustCenter

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Other 2

Properties that don't map to a standard resource type

Hosts

Hosts

Vendors

Vendors

Source (apis.yml)

aid: clientsuccess
name: ClientSuccess
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  probe_state: unreadable
  source:
  - security
  generated: '2026-11-06'
  method: derived
image: https://www.clientsuccess.com/images/cs-og-image.jpg
description: ClientSuccess provides a comprehensive customer success platform that helps businesses reduce churn, increase
  revenue, and deliver world‑class customer experiences. The SaaS solution combines AI‑driven insights, automation, and a
  unified portal for onboarding, journey management, and analytics, enabling teams to act on real‑time health scores, NPS,
  and product feedback. It integrates with major CRMs and support tools, offering a scalable, data‑driven approach to customer
  lifecycle management.
url: https://raw.githubusercontent.com/api-evangelist/clientsuccess/refs/heads/main/apis.yml
x-type: company
x-source: harvest:secondary-market
x-tier: profiled
x-tier-reason: enrichment pass 2026-10-09 (modular-v1; was harvest)
specificationVersion: '0.20'
created: '2026-10-08'
modified: '2026-10-08'
tags:
- Customer Success
- Software-as-a-Service
- Artificial Intelligence
- Analytics
- Integration
tags_raw:
- Customer Success
- SaaS
- AI
- Analytics
- Integration
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Compliance
  url: https://www.clientsuccess.com/security-compliance
- type: Conformance
  url: conformance/clientsuccess-conformance.yml
- type: LLMsTxt
  url: llms/clientsuccess-llms.txt
- type: SecurityTxt
  url: well-known/clientsuccess-help-security.txt
- type: WellKnown
  url: well-known/clientsuccess-well-known.yml
- type: Hosts
  url: hosts/clientsuccess-hosts.yml
- type: Vendors
  url: vendors/clientsuccess-vendors.yml
- type: SignUp
  url: https://www.clientsuccess.com/resources/sign-up-to-win-a-duffel-bag
- type: GitHubOrganization
  url: https://github.com/ClientSuccess
- type: TrustCenter
  url: security/clientsuccess-trust-center.yml
- type: DomainSecurity
  url: security/clientsuccess-domain-security.yml
- type: Website
  url: https://www.clientsuccess.com/
- type: Documentation
  url: https://www.clientsuccess.com/platform/insights-and-analytics
- type: APIReference
  url: https://www.clientsuccess.com/mcp
- type: GettingStarted
  url: https://www.clientsuccess.com/get-started
- type: Support
  url: https://www.clientsuccess.com/contact
- type: Blog
  url: https://www.clientsuccess.com/categories/blog
- type: Pricing
  url: https://www.clientsuccess.com/pricing
- type: TermsOfService
  url: https://www.clientsuccess.com/terms-of-service
- type: PrivacyPolicy
  url: https://www.clientsuccess.com/privacy-policy
- type: Postman
  url: https://www.postman.com/clientsuccess/workspace
apis: []
x-coverage:
  state: unreadable
  reason: no-machine-readable-spec
  detail: Provider docs at https://www.clientsuccess.com/mcp return HTML with no machine‑readable OpenAPI or other contract.
  evidence:
  - url: https://www.clientsuccess.com/mcp
    status: 200
  checked: '2026-10-09'
x-enrichment:
  date: '2026-10-09'
  status: enriched
  artifacts_added: 11
  pass: modular-v1
  engine: identity=local,contract=local,surfaces=local,docs=local,regulatory=local

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