Vitally website screenshot

Vitally

Vitally is an AI-powered Customer Success platform (CSP) that unifies customer data, health scores, and revenue context with workflow automation — Hubs, automated Playbooks, Docs, Projects, and NPS and custom surveys — plus Vitally AI (Copilot, Summaries, Meeting Recorder). Its public REST API exposes the core Customer Success objects (accounts, organizations, users, tasks, notes, conversations, NPS responses, custom objects) over HTTP Basic auth with cursor pagination and RateLimit headers, and an official remote MCP server (Beta) connects MCP-compatible AI clients to a Vitally workspace.

Vitally publishes 9 APIs on the APIs.io network, including Accounts API, Admins API, Conversations API, and 6 more. Tagged areas include Company, Customer Success, Software-as-a-Service, CRM, and NPS.

The Vitally catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Vitally’s developer surface includes documentation, API reference, getting-started guide, support, engineering blog, pricing, signup flow, and 27 more developer resources.

🌐 Visit website 📡 Source on GitHub
49.1/100 developing ▬ flat Agent 39/100 agent ready saas Full breakdown ↓
scored 2026-09-06 · rubric v0.19.0
9 APIs 1 MCP Servers
CompanyCustomer SuccessSoftware-as-a-ServiceCRMNPSSurveysAnalyticsArtificial Intelligence

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-09-06 · rubric v0.19.0
Composite quality — 49.1/100 · developing
Contract Quality 6.1 / 25
Developer Ergonomics 11.3 / 20
Access Clarity 12.1 / 20
Operational Transparency 9.2 / 13
Contract Governance 2.2 / 12
Discoverability 8.2 / 10
Agent readiness — 39/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
Documented Reversibility 0 / 6
MCP Server 12 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 8 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 6 / 6
Agent Skills 5 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Delegated User Identity 0 / 6
Protected Resource Metadata 0 / 5
Registration Without a Human 0 / 6
Agentic Commerce Well-Known Document 0 / 5
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/vitally: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 9

Individual APIs this provider publishes, each with its own machine-readable definition.

Vitally Accounts API

The Accounts API from Vitally — 3 operation(s) for accounts.

Vitally Admins API

The Admins API from Vitally — 1 operation(s) for admins.

Vitally Conversations API

The Conversations API from Vitally — 1 operation(s) for conversations.

Vitally Custom Objects API

The Custom Objects API from Vitally — 1 operation(s) for custom objects.

Vitally Notes API

The Notes API from Vitally — 2 operation(s) for notes.

Vitally NPS Responses API

The NPS Responses API from Vitally — 2 operation(s) for nps responses.

Vitally Organizations API

The Organizations API from Vitally — 2 operation(s) for organizations.

Vitally Tasks API

The Tasks API from Vitally — 2 operation(s) for tasks.

Vitally Users API

The Users API from Vitally — 3 operation(s) for users.

Scroll for all 9

Open Collections 10

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

Vitally REST Accounts API

OPEN COLLECTION

Vitally REST Accounts Admins API

OPEN COLLECTION

Vitally REST Accounts Conversations API

OPEN COLLECTION

Vitally REST Accounts Custom Objects API

OPEN COLLECTION

Vitally REST Accounts Notes API

OPEN COLLECTION

Vitally REST Accounts NPS Responses API

OPEN COLLECTION

Vitally REST Accounts Organizations API

OPEN COLLECTION

Vitally REST Accounts Tasks API

OPEN COLLECTION

Vitally REST Accounts Users API

OPEN COLLECTION

Scroll for all 10

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Vitally MCP Server

Vitally operates an official remote MCP (Model Context Protocol) server (Beta) that connects any MCP-compatible AI client (Claude, ChatGPT, Cursor) to a Vitally workspace. Authe...

MCP SERVER

Rate Limits 1

Documented rate limits and quota policies.

Vitally Rate Limits

1 limits

RATE LIMITS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Vitally Webhooks

ASYNCAPI

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Vitally Authentication

http · 1 scheme

SECURITY

Vitally Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Vitally Vulnerability Disclosure

disclosure policy published

SECURITY

Vitally Trust Center

SOC 2, GDPR

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Vitally Agentic Access

31 operations · 14 acting

31 operations · 14 acting

AGENTIC

Resources

Get Started 3

Portal, sign-up, and the first successful call

GettingStarted
GettingStarted
 SignUp
SignUp
 Login
Login

Documentation 2

Reference material describing how the API behaves

Documentation
Documentation
 APIReference
APIReference

Agent Surfaces 4

MCP servers, agent skills, and machine-readable catalogs

MCPServer
MCPServer
 LLMsTxt
LLMsTxt
 AgenticAccess
AgenticAccess
 AgentSkill
AgentSkill

Design & Contract 7

Pagination, idempotency, versioning, errors, and events

Conventions
Conventions
 ErrorCatalog
ErrorCatalog
 Lifecycle
Lifecycle
 Conformance
Conformance
 DataModel
DataModel
 Webhooks
Webhooks
 Components
Components

Scroll for all 7

Build 2

SDKs, sample code, and the tooling you integrate with

Packages
Packages
 SDKs
SDKs

Access & Security 6

Authentication, authorization, and security posture

Authentication
Authentication
 Compliance
Compliance
 Security
Security
 TrustCenter
TrustCenter
 VulnerabilityDisclosure
VulnerabilityDisclosure
 DomainSecurity
DomainSecurity

Operate 4

Status, limits, changes, and where to get help

Support
Support
 StatusPage
StatusPage
 ChangeLog
ChangeLog
 RateLimits
RateLimits

Commercial 3

Pricing, plans, and the legal terms of use

Pricing
Pricing
 TermsOfService
TermsOfService
 PrivacyPolicy
PrivacyPolicy

Company 2

The organization behind the API

Website
Website
 Blog
Blog

Other 1

Properties that don't map to a standard resource type

Overlay
Overlay

Source (apis.yml)

apis.yml Raw ↑ 
aid: vitally
name: Vitally
description: Vitally is an AI-powered Customer Success platform (CSP) that unifies customer data, health scores, and revenue
  context with workflow automation — Hubs, automated Playbooks, Docs, Projects, and NPS and custom surveys — plus Vitally
  AI (Copilot, Summaries, Meeting Recorder). Its public REST API exposes the core Customer Success objects (accounts, organizations,
  users, tasks, notes, conversations, NPS responses, custom objects) over HTTP Basic auth with cursor pagination and RateLimit
  headers, and an official remote MCP server (Beta) connects MCP-compatible AI clients to a Vitally workspace.
url: https://raw.githubusercontent.com/api-evangelist/vitally/refs/heads/main/apis.yml
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - rate-limits
  - security
  generated: '2026-09-03'
  method: derived
image: https://cdn.prod.website-files.com/63d3e5f547ca0a274b2e07e1/65456c4b07c63e23bfaedbea_logo-vitally.png
x-type: company
x-source: vc-portfolio
x-backed-by:
- a16z
- techstars
x-tier: enriched
x-tier-reason: portfolio-lead
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 4
  pass: local-v1
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Company
- Customer Success
- Software-as-a-Service
- CRM
- NPS
- Surveys
- Analytics
- Artificial Intelligence
tags_raw:
- Company
- Customer Success
- SaaS
- CRM
- NPS
- Surveys
- Analytics
- Artificial Intelligence
apis:
- aid: vitally:vitally-accounts-api
  name: Vitally Accounts API
  description: The Accounts API from Vitally — 3 operation(s) for accounts.
  humanURL: https://docs.vitally.io/en/articles/9880649-rest-api-overview
  baseURL: https://rest.vitally.io/resources
  tags:
  - Account
  tags_raw:
  - Accounts
  properties:
  - type: OpenAPI
    url: openapi/vitally-accounts-api-openapi.yml
  - type: Documentation
    url: https://docs.vitally.io/en/articles/9880649-rest-api-overview
- aid: vitally:vitally-admins-api
  name: Vitally Admins API
  description: The Admins API from Vitally — 1 operation(s) for admins.
  humanURL: https://docs.vitally.io/en/articles/9880649-rest-api-overview
  baseURL: https://rest.vitally.io/resources
  tags:
  - Admins
  properties:
  - type: OpenAPI
    url: openapi/vitally-admins-api-openapi.yml
  - type: Documentation
    url: https://docs.vitally.io/en/articles/9880649-rest-api-overview
- aid: vitally:vitally-conversations-api
  name: Vitally Conversations API
  description: The Conversations API from Vitally — 1 operation(s) for conversations.
  humanURL: https://docs.vitally.io/en/articles/9880649-rest-api-overview
  baseURL: https://rest.vitally.io/resources
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/vitally-conversations-api-openapi.yml
  - type: Documentation
    url: https://docs.vitally.io/en/articles/9880649-rest-api-overview
- aid: vitally:vitally-custom-objects-api
  name: Vitally Custom Objects API
  description: The Custom Objects API from Vitally — 1 operation(s) for custom objects.
  humanURL: https://docs.vitally.io/en/articles/9880649-rest-api-overview
  baseURL: https://rest.vitally.io/resources
  tags:
  - Custom Objects
  properties:
  - type: OpenAPI
    url: openapi/vitally-custom-objects-api-openapi.yml
  - type: Documentation
    url: https://docs.vitally.io/en/articles/9880649-rest-api-overview
- aid: vitally:vitally-notes-api
  name: Vitally Notes API
  description: The Notes API from Vitally — 2 operation(s) for notes.
  humanURL: https://docs.vitally.io/en/articles/9880649-rest-api-overview
  baseURL: https://rest.vitally.io/resources
  tags:
  - Notes
  properties:
  - type: OpenAPI
    url: openapi/vitally-notes-api-openapi.yml
  - type: Documentation
    url: https://docs.vitally.io/en/articles/9880649-rest-api-overview
- aid: vitally:vitally-nps-responses-api
  name: Vitally NPS Responses API
  description: The NPS Responses API from Vitally — 2 operation(s) for nps responses.
  humanURL: https://docs.vitally.io/en/articles/9880649-rest-api-overview
  baseURL: https://rest.vitally.io/resources
  tags:
  - NPS Responses
  properties:
  - type: OpenAPI
    url: openapi/vitally-nps-responses-api-openapi.yml
  - type: Documentation
    url: https://docs.vitally.io/en/articles/9880649-rest-api-overview
- aid: vitally:vitally-organizations-api
  name: Vitally Organizations API
  description: The Organizations API from Vitally — 2 operation(s) for organizations.
  humanURL: https://docs.vitally.io/en/articles/9880649-rest-api-overview
  baseURL: https://rest.vitally.io/resources
  tags:
  - Organization
  tags_raw:
  - Organizations
  properties:
  - type: OpenAPI
    url: openapi/vitally-organizations-api-openapi.yml
  - type: Documentation
    url: https://docs.vitally.io/en/articles/9880649-rest-api-overview
- aid: vitally:vitally-tasks-api
  name: Vitally Tasks API
  description: The Tasks API from Vitally — 2 operation(s) for tasks.
  humanURL: https://docs.vitally.io/en/articles/9880649-rest-api-overview
  baseURL: https://rest.vitally.io/resources
  tags:
  - Task
  tags_raw:
  - Tasks
  properties:
  - type: OpenAPI
    url: openapi/vitally-tasks-api-openapi.yml
  - type: Documentation
    url: https://docs.vitally.io/en/articles/9880649-rest-api-overview
- aid: vitally:vitally-users-api
  name: Vitally Users API
  description: The Users API from Vitally — 3 operation(s) for users.
  humanURL: https://docs.vitally.io/en/articles/9880649-rest-api-overview
  baseURL: https://rest.vitally.io/resources
  tags:
  - User
  tags_raw:
  - Users
  properties:
  - type: OpenAPI
    url: openapi/vitally-users-api-openapi.yml
  - type: Documentation
    url: https://docs.vitally.io/en/articles/9880649-rest-api-overview
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Overlay
  url: overlays/vitally-rest-overlay.yaml
- type: Website
  url: https://vitally.io/
- type: Documentation
  url: https://docs.vitally.io/
- type: APIReference
  url: https://docs.vitally.io/en/articles/9880649-rest-api-overview
- type: GettingStarted
  url: https://docs.vitally.io/en/articles/11048953-getting-started-with-vitally-as-an-admin
- type: Support
  url: https://docs.vitally.io/
- type: Blog
  url: https://www.vitally.io/blog
- type: Pricing
  url: https://www.vitally.io/pricing
- type: SignUp
  url: https://www.vitally.io/demo-request
- type: Login
  url: https://login.vitally.io
- type: TermsOfService
  url: https://www.vitally.io/terms-conditions
- type: PrivacyPolicy
  url: https://www.vitally.io/privacy-policy
- type: StatusPage
  url: https://vitally.statuspage.io
- type: ChangeLog
  url: changelog/vitally-changelog.yml
- type: MCPServer
  url: mcp/vitally-mcp.yml
- type: LLMsTxt
  url: llms/vitally-llms.txt
- type: Authentication
  url: authentication/vitally-authentication.yml
- type: RateLimits
  url: rate-limits/vitally-rate-limits.yml
- type: Conventions
  url: conventions/vitally-conventions.yml
- type: ErrorCatalog
  url: errors/vitally-problem-types.yml
- type: Lifecycle
  url: lifecycle/vitally-lifecycle.yml
- type: Conformance
  url: conformance/vitally-conformance.yml
- type: Compliance
  url: https://www.vitally.io/security
- type: Security
  url: https://www.vitally.io/security
- type: TrustCenter
  url: security/vitally-trust-center.yml
- type: VulnerabilityDisclosure
  url: security/vitally-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/vitally-domain-security.yml
- type: AgenticAccess
  url: agentic-access/vitally-agentic-access.yml
- type: DataModel
  url: data-model/vitally-data-model.yml
- type: AgentSkill
  url: skills/_index.yml
- type: Packages
  url: packages/vitally-packages.yml
- type: SDKs
  url: packages/vitally-packages.yml
- type: Webhooks
  url: asyncapi/vitally-webhooks.yml
- type: Components
  url: components/vitally-components.yml

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