ServiceNow
ServiceNow provides cloud-based platform services that automate enterprise IT operations.
APIs
ServiceNow Table API
The ServiceNow Table API provides endpoints to perform create, read, update, and delete (CRUD) operations on records within any ServiceNow table. It is the primary REST interfac...
ServiceNow Aggregate API
The ServiceNow Aggregate API provides endpoints to compute aggregate statistics (count, average, min, max, sum) against records in any ServiceNow table. It supports grouping and...
ServiceNow Attachment API
The ServiceNow Attachment API enables uploading, retrieving, and deleting file attachments associated with records in ServiceNow tables. It supports uploading files via multipar...
ServiceNow Import Set API
The ServiceNow Import Set API allows external systems to push data into ServiceNow import set tables, which can then be synchronously or asynchronously transformed and loaded in...
ServiceNow Batch API
The ServiceNow Batch API enables sending multiple REST API requests in a single HTTP call, reducing network overhead and improving integration performance. Each request in the b...
ServiceNow Change Management API
The ServiceNow Change Management API provides REST endpoints for creating, retrieving, updating, and managing change requests and their associated tasks and approvals. It suppor...
ServiceNow Knowledge Management API
The ServiceNow Knowledge Management REST API provides endpoints for searching and retrieving knowledge articles, including most-viewed and featured articles. It supports public ...
ServiceNow Service Catalog API
The ServiceNow Service Catalog API provides REST endpoints for browsing catalog categories and items, retrieving catalog item details and variables, and submitting catalog reque...
ServiceNow CMDB Instance API
The ServiceNow CMDB Instance API provides REST endpoints for retrieving configuration item (CI) records from the Configuration Management Database by class name and sys_id. It i...
ServiceNow Identification and Reconciliation API
The ServiceNow Identification and Reconciliation API provides a REST endpoint for creating or updating configuration items (CIs) in the CMDB using the platform's identification ...
ServiceNow Performance Analytics API
The ServiceNow Performance Analytics API provides REST endpoints for retrieving performance analytics data including scores, breakdowns, and widget data. It enables integration ...
ServiceNow Contact API
The ServiceNow Contact API provides endpoints for retrieving and updating Customer Service Management (CSM) contact records. It also supports generating new social media profile...
ServiceNow Trouble Ticket Open API
The ServiceNow Trouble Ticket Open API provides endpoints to create, update, and retrieve data from Case, Incident, and Service Problem Case tables. It is a ServiceNow implement...
ServiceNow Scripted REST APIs
ServiceNow Scripted REST APIs allow developers to create custom REST API endpoints on the Now Platform using server-side JavaScript. They support custom request processing logic...
ServiceNow GraphQL API
The ServiceNow GraphQL API framework allows developers to create custom GraphQL API schemas on the Now Platform for querying record data from components or external systems. It ...
ServiceNow Application Service API
The ServiceNow Application Service API provides REST endpoints to create, modify, and update application services in the CMDB. It requires users to have the app_service_admin ro...
ServiceNow Case API
The ServiceNow Case API provides REST endpoints for creating, retrieving, and updating Customer Service Management (CSM) case records. It supports the full case lifecycle includ...
ServiceNow Account API
The ServiceNow Account API provides REST endpoints for retrieving and managing customer account records within Customer Service Management (CSM). It enables external systems to ...
ServiceNow Consumer API
The ServiceNow Consumer API provides REST endpoints for retrieving and updating CSM consumer records. It supports managing individual consumer profiles and can generate new soci...
ServiceNow CSM Attachment API
The ServiceNow CSM Attachment API provides REST endpoints for uploading and managing file attachments on Customer Service Management records such as cases and interactions. It e...
ServiceNow Email API
The ServiceNow Email API provides REST endpoints for sending email messages from the Now Platform. It allows external systems and integrations to trigger email notifications and...
ServiceNow CI/CD API
The ServiceNow CI/CD API provides REST endpoints for integrating ServiceNow application development with continuous integration and continuous delivery pipelines. It supports op...
ServiceNow CI/CD Update Set API
The ServiceNow CI/CD Update Set API provides REST methods to create, retrieve, preview, commit, and back out update sets. It enables automated deployment workflows by allowing C...
ServiceNow DevOps API
The ServiceNow DevOps API provides REST endpoints for integrating external DevOps toolchains with ServiceNow's DevOps Change Velocity product. It enables automated change reques...
ServiceNow DevOps Config API
The ServiceNow DevOps Config API provides REST endpoints for managing DevOps configuration data and policies. It supports configuration validation and compliance checks as part ...
ServiceNow CMDB Meta API
The ServiceNow CMDB Meta API provides REST endpoints for retrieving metadata about CMDB classes, including their attributes, relationships, and hierarchy. It enables developers ...
ServiceNow CMDB Data Ingestion API
The ServiceNow CMDB Data Ingestion API provides REST endpoints for bulk ingesting configuration item data into the CMDB from external data sources. It supports high-volume CI da...
ServiceNow MetricBase Time Series API
The ServiceNow MetricBase Time Series API (formerly Clotho) provides REST endpoints for storing, retrieving, and transforming time series metric data on the Now Platform. It is ...
ServiceNow Interaction Management API
The ServiceNow Interaction Management API provides REST endpoints for creating and managing customer interactions across multiple channels. It supports omnichannel routing and e...
ServiceNow Voice Interaction Resource API
The ServiceNow Voice Interaction Resource API provides REST endpoints for integrating telephony and voice systems with ServiceNow. It enables Contact Center as a Service (CCaaS)...
ServiceNow User Role Inheritance API
The ServiceNow User Role Inheritance API provides REST endpoints for querying the role inheritance hierarchy for users and groups. It enables external systems to determine effec...
ServiceNow HR API
The ServiceNow HR API provides REST endpoints for managing Human Resources Service Delivery (HRSD) data including employee cases, lifecycle events, and HR service requests. It e...
ServiceNow Event Management Topic Open API
The ServiceNow Event Management Topic Open API provides REST endpoints for managing event topics and subscriptions within IT Operations Management. It enables external monitorin...
ServiceNow Predictive Intelligence API
The ServiceNow Predictive Intelligence API provides REST endpoints for accessing machine learning prediction models on the Now Platform. It supports classification, similarity m...
ServiceNow AWA Agent API
The ServiceNow AWA Agent API provides REST endpoints for managing agent availability, presence, and capacity within Advanced Work Assignment (AWA). It enables external systems t...
ServiceNow AWA Offer Work API
The ServiceNow AWA Offer Work API provides REST endpoints to assign or transfer work items to agents through the Advanced Work Assignment engine. It enables programmatic distrib...
ServiceNow Virtual Agent Bot Integration API
The ServiceNow Virtual Agent Bot Integration API provides REST endpoints for integrating external messaging platforms and chatbot frameworks with ServiceNow Virtual Agent. It en...
ServiceNow Openframe API
The ServiceNow Openframe API provides REST endpoints that enable Contact Center as a Service (CCaaS) providers to create and update interaction records without using the Operati...
ServiceNow AI Assets API
The ServiceNow AI Assets API provides REST endpoints to retrieve, update, and create AI assets such as systems, data sets, prompts, and models. It supports AI governance and inv...
ServiceNow Lead API
The ServiceNow Lead API provides REST endpoints to create, update, and retrieve marketing leads and their associated lead line items. It enables integration with external market...
ServiceNow Sales Agreement API
The ServiceNow Sales Agreement API provides REST methods for creating new sales agreements and retrieving existing sales agreements by sys_id. It supports contract management wo...
ServiceNow Agent Client Collector API
The ServiceNow Agent Client Collector (ACC) API provides REST endpoints for managing agent client collectors used in IT Operations Management. It enables programmatic interactio...
ServiceNow Agent Mapping API
The ServiceNow Agent Mapping API provides REST endpoints for managing agent mapping configurations. It enables external systems to create and manage mappings between external ag...
ServiceNow Automation Center API
The ServiceNow Automation Center API provides REST endpoints for managing and executing automation workflows on the Now Platform. It supports programmatic control of automation ...
ServiceNow AP Invoice API
The ServiceNow AP Invoice API provides REST endpoints for managing accounts payable invoice records on the Now Platform. It enables external financial systems to create, retriev...
ServiceNow CSM Order API
The ServiceNow CSM Order API provides REST endpoints for managing order records within Customer Service Management. It enables external systems to create, retrieve, and update c...
ServiceNow CI Lifecycle Management API
The ServiceNow CI Lifecycle Management API provides REST endpoints for managing the lifecycle states of configuration items (CIs) in the CMDB. It enables programmatic tracking a...
ServiceNow Alarm Management Open API
The ServiceNow Alarm Management Open API provides REST endpoints for managing alarm records within IT Operations Management. It supports creating, retrieving, and updating alarm...
ServiceNow SAM Software Usage Data Integration API
The ServiceNow SAM Software Usage Data Integration API provides REST endpoints for importing software usage and metering data into Software Asset Management. It enables third-pa...
ServiceNow Product Catalog Open API
The ServiceNow Product Catalog Open API provides REST endpoints for managing product catalog data based on the TM Forum TMF620 specification. It enables querying and managing pr...
ServiceNow Service Catalog Open API
The ServiceNow Service Catalog Open API provides REST endpoints for managing service catalog data based on the TM Forum TMF633 specification. It supports querying and managing s...
ServiceNow Product Order Open API
The ServiceNow Product Order Open API provides REST endpoints for managing product orders based on the TM Forum TMF622 specification. It enables creating, retrieving, and updati...
ServiceNow Service Order Open API
The ServiceNow Service Order Open API provides REST endpoints for managing service orders based on the TM Forum TMF641 specification. It enables creating, retrieving, and updati...
ServiceNow Resource Inventory Open API
The ServiceNow Resource Inventory Open API provides REST endpoints for managing resource inventory data based on TM Forum specifications. It supports querying and managing physi...
ServiceNow Product Inventory Open API
The ServiceNow Product Inventory Open API provides REST endpoints for managing product inventory data based on TM Forum specifications. It supports querying and managing product...
ServiceNow Service Test Management Open API
The ServiceNow Service Test Management Open API provides REST endpoints for managing service test records based on TM Forum specifications. It supports creating and managing ser...
ServiceNow Project Portfolio Management API
The ServiceNow Project Portfolio Management API provides REST endpoints for managing projects, demands, and resource plans within Strategic Portfolio Management (SPM). It enable...
Capabilities
ServiceNow Customer Service
Unified workflow for customer service operations combining contact management, service catalog browsing and ordering, and trouble ticket handling. Used by customer service agent...
Run with NaftikoServiceNow Data Integration And Configuration
Unified workflow for data integration and configuration management combining import sets for ETL, CMDB for configuration items, and attachment management. Used by integration en...
Run with NaftikoServiceNow ITSM Operations
Unified workflow for IT Service Management operations combining table records, aggregate analytics, change management, and trouble tickets. Used by ITSM administrators and servi...
Run with NaftikoFeatures
Universal Table API for CRUD operations on any ServiceNow table including incidents, changes, and custom tables.
Complete ITSM capabilities with dedicated APIs for incident, change, problem, and knowledge management.
CMDB APIs for managing configuration items, relationships, and service mappings with identification and reconciliation.
Service Catalog APIs for browsing items, submitting requests, and managing cart operations.
CSM APIs for cases, contacts, accounts, and consumer management with omnichannel routing.
AWA APIs for intelligent work routing, agent management, and capacity-based assignment.
Bot Integration APIs for connecting external messaging platforms with ServiceNow conversational AI.
CI/CD and DevOps APIs for automated application deployment, testing, and change velocity management.
Event Management APIs for ingesting alerts and events from external monitoring systems.
ML-powered APIs for automated classification, assignment, and prioritization of records.
Use Cases
Automate incident creation, assignment, escalation, and resolution through Table and Predictive Intelligence APIs.
Integrate external CI/CD pipelines with ServiceNow change management for automated change request workflows.
Keep the CMDB in sync with external discovery and monitoring tools using Identification and Reconciliation APIs.
Build custom portals that browse service catalogs, submit requests, and track order status.
Manage customer cases, contacts, and interactions across channels with CSM and Virtual Agent APIs.
Ingest events and metrics from monitoring tools for centralized alert management and correlation.
Load data from external sources using Import Set APIs with transform maps for automated field mapping.
Manage agent availability and route work items based on skills and capacity using AWA APIs.
Integrations
Bidirectional synchronization of incidents and issues between ServiceNow and Atlassian Jira.
Virtual Agent and notification integration for managing IT requests directly from Microsoft Teams.
Conversational IT support and incident management through Slack channel integrations.
CI/CD pipeline integration for automated change request creation and deployment tracking.
DevOps pipeline integration for change velocity and automated deployment workflows.
Event and alert ingestion from Splunk for centralized IT operations monitoring.
Incident alerting and on-call management integration for streamlined incident response.
Cloud resource discovery and CMDB synchronization for AWS infrastructure management.
Event Specifications
ServiceNow Events and Notifications
ServiceNow supports outbound event-driven integrations through business rules, event management, and outbound REST messages. When records are created, updated, or deleted in Ser...
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