ServiceNow

ServiceNow provides cloud-based platform services that automate enterprise IT operations.

ServiceNow publishes 16 APIs on the APIs.io network, including Event Management Topic Open API, Aggregate Statistics API, Attachments API, and 13 more. Tagged areas include Automation, Cloud Services, Digital Workflows, Enterprise Platform, and IT Service Management.

The ServiceNow catalog on APIs.io includes 1 event-driven AsyncAPI specification, 10 JSON-LD contexts, and 3 Spectral governance rulesets.

ServiceNow’s developer surface includes authentication, CLI, changelog, sandbox, developer portal, engineering blog, documentation, and 99 more developer resources.

🌐 Visit website 📡 Source on GitHub

74.6/100 exemplar ▬ flat Agent 60/100 agent ready Full breakdown ↓
scored 2026-07-28 · rubric v0.6

AccessEnterpriseSelf serve

63 APIs 1 MCP Servers 10 Features 8 Use Cases

AutomationCloud ServicesDigital WorkflowsEnterprise PlatformIT Service ManagementITSMProcessesT1Workflow AutomationWorkflows

Kin Score

Kin Score How this is scored →
scored 2026-07-28 · rubric v0.6

Composite quality — 74.6/100 · exemplar

Contract Quality 19.5 / 25

Developer Ergonomics 17.0 / 20

Commercial Clarity 16.3 / 20

Operational Transparency 7.5 / 13

Governance 7.6 / 12

Discoverability 6.7 / 10

Agent readiness — 60/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 7 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/servicenow: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 63

Individual APIs this provider publishes, each with its own machine-readable definition.

ServiceNow Batch API

The ServiceNow Batch API enables sending multiple REST API requests in a single HTTP call, reducing network overhead and improving integration performance. Each request in the b...

ServiceNow Knowledge Management API

The ServiceNow Knowledge Management REST API provides endpoints for searching and retrieving knowledge articles, including most-viewed and featured articles. It supports public ...

ServiceNow Identification and Reconciliation API

The ServiceNow Identification and Reconciliation API provides a REST endpoint for creating or updating configuration items (CIs) in the CMDB using the platform's identification ...

ServiceNow Performance Analytics API

The ServiceNow Performance Analytics API provides REST endpoints for retrieving performance analytics data including scores, breakdowns, and widget data. It enables integration ...

ServiceNow Scripted REST APIs

ServiceNow Scripted REST APIs allow developers to create custom REST API endpoints on the Now Platform using server-side JavaScript. They support custom request processing logic...

ServiceNow GraphQL API

The ServiceNow GraphQL API framework allows developers to create custom GraphQL API schemas on the Now Platform for querying record data from components or external systems. It ...

ServiceNow Application Service API

The ServiceNow Application Service API provides REST endpoints to create, modify, and update application services in the CMDB. It requires users to have the app_service_admin ro...

ServiceNow Case API

The ServiceNow Case API provides REST endpoints for creating, retrieving, and updating Customer Service Management (CSM) case records. It supports the full case lifecycle includ...

ServiceNow Account API

The ServiceNow Account API provides REST endpoints for retrieving and managing customer account records within Customer Service Management (CSM). It enables external systems to ...

ServiceNow Consumer API

The ServiceNow Consumer API provides REST endpoints for retrieving and updating CSM consumer records. It supports managing individual consumer profiles and can generate new soci...

ServiceNow CSM Attachment API

The ServiceNow CSM Attachment API provides REST endpoints for uploading and managing file attachments on Customer Service Management records such as cases and interactions. It e...

ServiceNow Email API

The ServiceNow Email API provides REST endpoints for sending email messages from the Now Platform. It allows external systems and integrations to trigger email notifications and...

ServiceNow CI/CD API

The ServiceNow CI/CD API provides REST endpoints for integrating ServiceNow application development with continuous integration and continuous delivery pipelines. It supports op...

ServiceNow CI/CD Update Set API

The ServiceNow CI/CD Update Set API provides REST methods to create, retrieve, preview, commit, and back out update sets. It enables automated deployment workflows by allowing C...

ServiceNow DevOps API

The ServiceNow DevOps API provides REST endpoints for integrating external DevOps toolchains with ServiceNow's DevOps Change Velocity product. It enables automated change reques...

ServiceNow DevOps Config API

The ServiceNow DevOps Config API provides REST endpoints for managing DevOps configuration data and policies. It supports configuration validation and compliance checks as part ...

ServiceNow CMDB Meta API

The ServiceNow CMDB Meta API provides REST endpoints for retrieving metadata about CMDB classes, including their attributes, relationships, and hierarchy. It enables developers ...

ServiceNow CMDB Data Ingestion API

The ServiceNow CMDB Data Ingestion API provides REST endpoints for bulk ingesting configuration item data into the CMDB from external data sources. It supports high-volume CI da...

ServiceNow MetricBase Time Series API

The ServiceNow MetricBase Time Series API (formerly Clotho) provides REST endpoints for storing, retrieving, and transforming time series metric data on the Now Platform. It is ...

ServiceNow Interaction Management API

The ServiceNow Interaction Management API provides REST endpoints for creating and managing customer interactions across multiple channels. It supports omnichannel routing and e...

ServiceNow Voice Interaction Resource API

The ServiceNow Voice Interaction Resource API provides REST endpoints for integrating telephony and voice systems with ServiceNow. It enables Contact Center as a Service (CCaaS)...

ServiceNow User Role Inheritance API

The ServiceNow User Role Inheritance API provides REST endpoints for querying the role inheritance hierarchy for users and groups. It enables external systems to determine effec...

ServiceNow HR API

The ServiceNow HR API provides REST endpoints for managing Human Resources Service Delivery (HRSD) data including employee cases, lifecycle events, and HR service requests. It e...

ServiceNow Event Management Topic Open API

The ServiceNow Event Management Topic Open API provides REST endpoints for managing event topics and subscriptions within IT Operations Management. It enables external monitorin...

ServiceNow Predictive Intelligence API

The ServiceNow Predictive Intelligence API provides REST endpoints for accessing machine learning prediction models on the Now Platform. It supports classification, similarity m...

ServiceNow AWA Agent API

The ServiceNow AWA Agent API provides REST endpoints for managing agent availability, presence, and capacity within Advanced Work Assignment (AWA). It enables external systems t...

ServiceNow AWA Offer Work API

The ServiceNow AWA Offer Work API provides REST endpoints to assign or transfer work items to agents through the Advanced Work Assignment engine. It enables programmatic distrib...

ServiceNow Virtual Agent Bot Integration API

The ServiceNow Virtual Agent Bot Integration API provides REST endpoints for integrating external messaging platforms and chatbot frameworks with ServiceNow Virtual Agent. It en...

ServiceNow Openframe API

The ServiceNow Openframe API provides REST endpoints that enable Contact Center as a Service (CCaaS) providers to create and update interaction records without using the Operati...

ServiceNow AI Assets API

The ServiceNow AI Assets API provides REST endpoints to retrieve, update, and create AI assets such as systems, data sets, prompts, and models. It supports AI governance and inv...

ServiceNow Lead API

The ServiceNow Lead API provides REST endpoints to create, update, and retrieve marketing leads and their associated lead line items. It enables integration with external market...

ServiceNow Sales Agreement API

The ServiceNow Sales Agreement API provides REST methods for creating new sales agreements and retrieving existing sales agreements by sys_id. It supports contract management wo...

ServiceNow Agent Client Collector API

The ServiceNow Agent Client Collector (ACC) API provides REST endpoints for managing agent client collectors used in IT Operations Management. It enables programmatic interactio...

ServiceNow Agent Mapping API

The ServiceNow Agent Mapping API provides REST endpoints for managing agent mapping configurations. It enables external systems to create and manage mappings between external ag...

ServiceNow Automation Center API

The ServiceNow Automation Center API provides REST endpoints for managing and executing automation workflows on the Now Platform. It supports programmatic control of automation ...

ServiceNow AP Invoice API

The ServiceNow AP Invoice API provides REST endpoints for managing accounts payable invoice records on the Now Platform. It enables external financial systems to create, retriev...

ServiceNow CSM Order API

The ServiceNow CSM Order API provides REST endpoints for managing order records within Customer Service Management. It enables external systems to create, retrieve, and update c...

ServiceNow CI Lifecycle Management API

The ServiceNow CI Lifecycle Management API provides REST endpoints for managing the lifecycle states of configuration items (CIs) in the CMDB. It enables programmatic tracking a...

ServiceNow Alarm Management Open API

The ServiceNow Alarm Management Open API provides REST endpoints for managing alarm records within IT Operations Management. It supports creating, retrieving, and updating alarm...

ServiceNow SAM Software Usage Data Integration API

The ServiceNow SAM Software Usage Data Integration API provides REST endpoints for importing software usage and metering data into Software Asset Management. It enables third-pa...

ServiceNow Product Catalog Open API

The ServiceNow Product Catalog Open API provides REST endpoints for managing product catalog data based on the TM Forum TMF620 specification. It enables querying and managing pr...

ServiceNow Service Catalog Open API

The ServiceNow Service Catalog Open API provides REST endpoints for managing service catalog data based on the TM Forum TMF633 specification. It supports querying and managing s...

ServiceNow Product Order Open API

The ServiceNow Product Order Open API provides REST endpoints for managing product orders based on the TM Forum TMF622 specification. It enables creating, retrieving, and updati...

ServiceNow Service Order Open API

The ServiceNow Service Order Open API provides REST endpoints for managing service orders based on the TM Forum TMF641 specification. It enables creating, retrieving, and updati...

ServiceNow Resource Inventory Open API

The ServiceNow Resource Inventory Open API provides REST endpoints for managing resource inventory data based on TM Forum specifications. It supports querying and managing physi...

ServiceNow Product Inventory Open API

The ServiceNow Product Inventory Open API provides REST endpoints for managing product inventory data based on TM Forum specifications. It supports querying and managing product...

ServiceNow Service Test Management Open API

The ServiceNow Service Test Management Open API provides REST endpoints for managing service test records based on TM Forum specifications. It supports creating and managing ser...

ServiceNow Project Portfolio Management API

The ServiceNow Project Portfolio Management API provides REST endpoints for managing projects, demands, and resource plans within Strategic Portfolio Management (SPM). It enable...

ServiceNow Aggregate Statistics API

Operations for computing aggregate statistics on ServiceNow table records including count, sum, average, minimum, and maximum values.

ServiceNow Attachments API

Operations for uploading, retrieving, listing, and deleting file attachments on ServiceNow records.

ServiceNow Cart API

Operations for managing the shopping cart and submitting orders.

ServiceNow Catalog Items API

Operations for retrieving catalog item details and variables.

ServiceNow Catalogs API

Operations for browsing and retrieving service catalogs.

ServiceNow Categories API

Operations for browsing catalog categories.

ServiceNow Change Tasks API

Operations for managing tasks associated with change requests.

ServiceNow CMDB Instances API

Operations for retrieving configuration item instances from the CMDB by class name.

ServiceNow Contact API

Operations for managing Customer Service Management contacts

ServiceNow Emergency Changes API

Operations for managing emergency change requests that require expedited processing.

ServiceNow Import Sets API

Operations for inserting records into import set staging tables and triggering transform map processing.

ServiceNow Normal Changes API

Operations for managing normal change requests that require full review and approval before implementation.

ServiceNow Standard Changes API

Operations for managing standard change requests based on pre-approved templates.

ServiceNow Table Records API

Operations for creating, reading, updating, and deleting records in ServiceNow tables.

ServiceNow Trouble Ticket API

Operations for managing trouble tickets (Cases, Incidents, and Service Problem Cases)

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Postman Collections 9

Ready-to-run Postman collections for exercising this provider's APIs.

ServiceNow Contact API

POSTMAN

ServiceNow Aggregate API

POSTMAN

ServiceNow Attachment API

POSTMAN

ServiceNow Change Management API

POSTMAN

ServiceNow CMDB Instance API

POSTMAN

ServiceNow Import Set API

POSTMAN

ServiceNow Service Catalog API

POSTMAN

ServiceNow Table API

POSTMAN

ServiceNow Trouble Ticket Open API

POSTMAN

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Open Collections 7

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

ServiceNow Aggregate API

OPEN COLLECTION

ServiceNow Attachment API

OPEN COLLECTION

ServiceNow Change Management API

OPEN COLLECTION

ServiceNow CMDB Instance API

OPEN COLLECTION

ServiceNow Import Set API

OPEN COLLECTION

ServiceNow Service Catalog API

OPEN COLLECTION

ServiceNow Table API

OPEN COLLECTION

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Arazzo Workflows 24

Multi-step API workflows described with the Arazzo specification.

ServiceNow Add Incident Work Note

Find an incident by number, read it, then append a work note and reassign it.

ARAZZO

ServiceNow Assign Open Task

Find the oldest unassigned task on a table, claim it, then mark it work in progress.

ARAZZO

ServiceNow Bulk Import Records

Insert multiple records into an import set staging table, then verify the first transformed row.

ARAZZO

ServiceNow Cart Checkout

Add a catalog item to the cart, review the cart contents, then submit the order.

ARAZZO

ServiceNow Add Task to Change Request

Create a change task on a change, list the change's tasks, then update the task.

ARAZZO

ServiceNow Close Problem

Find a problem by number, read it, then close it with a resolution code and notes.

ARAZZO

ServiceNow Create and Approve Normal Change

Create a normal change request, read it back, then move it through approval.

ARAZZO

ServiceNow Create Emergency Change With Task

Create an emergency change request, read it back, then attach an implementation task.

ARAZZO

ServiceNow Create Incident Then Triage

Create an incident via the Table API, read it back, then update its state and assignment.

ARAZZO

ServiceNow Create Problem From Incident

Read a source incident, open a problem record from it, then link the incident to the problem.

ARAZZO

ServiceNow Create Trouble Ticket Then Update

Create a trouble ticket, read it back by id, then update its status and severity.

ARAZZO

ServiceNow Escalate Trouble Ticket

Find an open trouble ticket by type, read it, then raise its severity to escalate.

ARAZZO

ServiceNow Import Set Load and Verify

Insert a record into an import set staging table, then read the transformed target record.

ARAZZO

ServiceNow Incident Backlog Report

Count open incidents grouped by priority, then list the matching backlog records.

ARAZZO

ServiceNow Incident With Attachment

Create an incident, attach a file to it via multipart upload, then confirm the attachment.

ARAZZO

ServiceNow Link Configuration Item to Incident

Find a CI by name in a CMDB class, fetch its full record, then attach it to an incident.

ARAZZO

ServiceNow Onboard Contact

Create a CSM contact, fetch it by its new sys_id, then open a welcome incident for it.

ARAZZO

ServiceNow Order Catalog Item

Look up a catalog item, read its details, then order it immediately.

ARAZZO

ServiceNow Publish Knowledge Article

Create a knowledge article draft on the kb_knowledge table, read it, then publish it.

ARAZZO

ServiceNow Resolve Incident

Find an open incident by number, read it, then resolve it with a close code and notes.

ARAZZO

ServiceNow Standard Change From Template

List standard change models, create a change from a template, then read it back.

ARAZZO

ServiceNow Table Record Lifecycle

Exercise the full Table API CRUD lifecycle — create, read, update, then delete a record.

ARAZZO

ServiceNow Update Configuration Item Attributes

List CIs in a class, fetch one's full record, then update its attributes via the Table API.

ARAZZO

ServiceNow Upsert Contact

Find a CSM contact by email and update it if it exists, otherwise create it.

ARAZZO

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MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

servicenow-mcp.yml

MCP SERVER

GraphQL 1

GraphQL schemas published by this provider.

ServiceNow GraphQL API

The ServiceNow GraphQL API framework allows developers to create custom GraphQL API schemas on the Now Platform for querying record data from components or external systems. It ...

GRAPHQL

Pricing Plans 1

Published pricing tiers and plan structures.

Servicenow Plans Pricing

1 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Servicenow Rate Limits

1 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Servicenow Finops

FINOPS

Features 10

Notable capabilities this provider offers.

Table-Driven Architecture

Universal Table API for CRUD operations on any ServiceNow table including incidents, changes, and custom tables.

IT Service Management

Complete ITSM capabilities with dedicated APIs for incident, change, problem, and knowledge management.

Configuration Management Database

CMDB APIs for managing configuration items, relationships, and service mappings with identification and reconciliation.

Service Catalog And Self-Service

Service Catalog APIs for browsing items, submitting requests, and managing cart operations.

Customer Service Management

CSM APIs for cases, contacts, accounts, and consumer management with omnichannel routing.

Advanced Work Assignment

AWA APIs for intelligent work routing, agent management, and capacity-based assignment.

Virtual Agent Integration

Bot Integration APIs for connecting external messaging platforms with ServiceNow conversational AI.

CI/CD And DevOps

CI/CD and DevOps APIs for automated application deployment, testing, and change velocity management.

Event Management

Event Management APIs for ingesting alerts and events from external monitoring systems.

Predictive Intelligence

ML-powered APIs for automated classification, assignment, and prioritization of records.

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Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

ServiceNow Events and Notifications

ServiceNow supports outbound event-driven integrations through business rules, event management, and outbound REST messages. When records are created, updated, or deleted in Ser...

ASYNCAPI

Semantic Vocabularies 10

JSON-LD contexts and semantic vocabularies used across these APIs.

Contact Context

0 classes · 3 properties

JSON-LD

Servicenow Aggregate Context

0 classes · 2 properties

JSON-LD

Servicenow Attachment Context

0 classes · 2 properties

JSON-LD

Servicenow Change Management Context

0 classes · 5 properties

JSON-LD

Servicenow Cmdb Instance Context

0 classes · 3 properties

JSON-LD

Servicenow Context

7 classes · 8 properties

JSON-LD

Servicenow Import Set Context

0 classes · 2 properties

JSON-LD

Servicenow Service Catalog Context

0 classes · 10 properties

JSON-LD

Servicenow Table Context

0 classes · 2 properties

JSON-LD

Trouble Ticket Context

0 classes · 12 properties

JSON-LD

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Spectral Rules 3

Spectral governance rulesets for linting and validating these APIs.

ServiceNow API Rules

9 rules · 1 errors 8 warnings

SPECTRAL

ServiceNow API Rules

6 rules · 5 warnings 1 info

SPECTRAL

ServiceNow API Rules

27 rules · 19 errors 7 warnings 1 info

SPECTRAL

JSON Schema 48

Standalone JSON Schema definitions for this provider's data models.

ContactCreate

56 properties

JSON SCHEMA

Contact

65 properties

JSON SCHEMA

Error

1 properties

JSON SCHEMA

AggregateResult

2 properties

JSON SCHEMA

Error

1 properties

JSON SCHEMA

Attachment

16 properties

JSON SCHEMA

Error

1 properties

JSON SCHEMA

ServiceNow Catalog Request

17 properties

JSON SCHEMA

ChangeRequestInput

16 properties

JSON SCHEMA

ChangeRequest

21 properties

JSON SCHEMA

ChangeTaskInput

6 properties

JSON SCHEMA

ChangeTask

8 properties

JSON SCHEMA

Error

1 properties

JSON SCHEMA

ServiceNow Change Request

39 properties

JSON SCHEMA

CmdbInstance

26 properties

JSON SCHEMA

CmdbInstanceSummary

2 properties

JSON SCHEMA

Error

1 properties

JSON SCHEMA

ServiceNow Configuration Item

44 properties

JSON SCHEMA

Error

1 properties

JSON SCHEMA

ImportSetInput

0 properties

JSON SCHEMA

ImportSetResult

10 properties

JSON SCHEMA

ServiceNow Incident

45 properties

JSON SCHEMA

CartItemInput

2 properties

JSON SCHEMA

CartItem

4 properties

JSON SCHEMA

Cart

2 properties

JSON SCHEMA

CatalogItemDetail

10 properties

JSON SCHEMA

CatalogItem

6 properties

JSON SCHEMA

Catalog

5 properties

JSON SCHEMA

CatalogVariable

6 properties

JSON SCHEMA

Error

1 properties

JSON SCHEMA

OrderResult

3 properties

JSON SCHEMA

Error

1 properties

JSON SCHEMA

RecordInput

0 properties

JSON SCHEMA

Record

8 properties

JSON SCHEMA

ServiceNow User

30 properties

JSON SCHEMA

ChannelInput

1 properties

JSON SCHEMA

Channel

1 properties

JSON SCHEMA

Error

1 properties

JSON SCHEMA

NoteInput

2 properties

JSON SCHEMA

Note

4 properties

JSON SCHEMA

RelatedEntityInput

2 properties

JSON SCHEMA

RelatedEntity

6 properties

JSON SCHEMA

RelatedPartyInput

2 properties

JSON SCHEMA

RelatedParty

3 properties

JSON SCHEMA

TroubleTicketCreate

9 properties

JSON SCHEMA

TroubleTicket

14 properties

JSON SCHEMA

TroubleTicketUpdate

8 properties

JSON SCHEMA

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JSON Structure 43

JSON Structure definitions describing this provider's data shapes.

Contact Contact Create Structure

56 properties

JSON STRUCTURE

Contact Contact Structure

65 properties

JSON STRUCTURE

Contact Error Structure

1 properties

JSON STRUCTURE

Servicenow Aggregate Aggregate Result Structure

2 properties

JSON STRUCTURE

Servicenow Aggregate Error Structure

1 properties

JSON STRUCTURE

Servicenow Attachment Attachment Structure

16 properties

JSON STRUCTURE

Servicenow Attachment Error Structure

1 properties

JSON STRUCTURE

Servicenow Change Management Change Request Input Structure

16 properties

JSON STRUCTURE

Servicenow Change Management Change Request Structure

21 properties

JSON STRUCTURE

Servicenow Change Management Change Task Input Structure

6 properties

JSON STRUCTURE

Servicenow Change Management Change Task Structure

8 properties

JSON STRUCTURE

Servicenow Change Management Error Structure

1 properties

JSON STRUCTURE

Servicenow Cmdb Instance Cmdb Instance Structure

26 properties

JSON STRUCTURE

Servicenow Cmdb Instance Cmdb Instance Summary Structure

2 properties

JSON STRUCTURE

Servicenow Cmdb Instance Error Structure

1 properties

JSON STRUCTURE

Servicenow Import Set Error Structure

1 properties

JSON STRUCTURE

Servicenow Import Set Import Set Input Structure

0 properties

JSON STRUCTURE

Servicenow Import Set Import Set Result Structure

10 properties

JSON STRUCTURE

Servicenow Service Catalog Cart Item Input Structure

2 properties

JSON STRUCTURE

Servicenow Service Catalog Cart Item Structure

4 properties

JSON STRUCTURE

Servicenow Service Catalog Cart Structure

2 properties

JSON STRUCTURE

Servicenow Service Catalog Catalog Item Detail Structure

10 properties

JSON STRUCTURE

Servicenow Service Catalog Catalog Item Structure

6 properties

JSON STRUCTURE

Servicenow Service Catalog Catalog Structure

5 properties

JSON STRUCTURE

Servicenow Service Catalog Catalog Variable Structure

6 properties

JSON STRUCTURE

Servicenow Service Catalog Category Structure

5 properties

JSON STRUCTURE

Servicenow Service Catalog Error Structure

1 properties

JSON STRUCTURE

Servicenow Service Catalog Order Result Structure

3 properties

JSON STRUCTURE

Servicenow Table Error Structure

1 properties

JSON STRUCTURE

Servicenow Table Record Input Structure

0 properties

JSON STRUCTURE

Servicenow Table Record Structure

8 properties

JSON STRUCTURE

Trouble Ticket Channel Input Structure

1 properties

JSON STRUCTURE

Trouble Ticket Channel Structure

1 properties

JSON STRUCTURE

Trouble Ticket Error Structure

1 properties

JSON STRUCTURE

Trouble Ticket Note Input Structure

2 properties

JSON STRUCTURE

Trouble Ticket Note Structure

4 properties

JSON STRUCTURE

Trouble Ticket Related Entity Input Structure

2 properties

JSON STRUCTURE

Trouble Ticket Related Entity Structure

6 properties

JSON STRUCTURE

Trouble Ticket Related Party Input Structure

2 properties

JSON STRUCTURE

Trouble Ticket Related Party Structure

3 properties

JSON STRUCTURE

Trouble Ticket Trouble Ticket Create Structure

9 properties

JSON STRUCTURE

Trouble Ticket Trouble Ticket Structure

14 properties

JSON STRUCTURE

Trouble Ticket Trouble Ticket Update Structure

8 properties

JSON STRUCTURE

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Examples 43

Example request and response payloads for these APIs.

Contact Contact Create Example

56 fields

EXAMPLE

Contact Contact Example

65 fields

EXAMPLE

Contact Error Example

1 fields

EXAMPLE

Servicenow Aggregate Aggregate Result Example

2 fields

EXAMPLE

Servicenow Aggregate Error Example

1 fields

EXAMPLE

Servicenow Attachment Attachment Example

16 fields

EXAMPLE

Servicenow Attachment Error Example

1 fields

EXAMPLE

Servicenow Change Management Change Request Example

21 fields

EXAMPLE

Servicenow Change Management Change Request Input Example

16 fields

EXAMPLE

Servicenow Change Management Change Task Example

8 fields

EXAMPLE

Servicenow Change Management Change Task Input Example

6 fields

EXAMPLE

Servicenow Change Management Error Example

1 fields

EXAMPLE

Servicenow Cmdb Instance Cmdb Instance Example

26 fields

EXAMPLE

Servicenow Cmdb Instance Cmdb Instance Summary Example

2 fields

EXAMPLE

Servicenow Cmdb Instance Error Example

1 fields

EXAMPLE

Servicenow Import Set Error Example

1 fields

EXAMPLE

Servicenow Import Set Import Set Input Example

0 fields

EXAMPLE

Servicenow Import Set Import Set Result Example

10 fields

EXAMPLE

Servicenow Service Catalog Cart Example

2 fields

EXAMPLE

Servicenow Service Catalog Cart Item Example

4 fields

EXAMPLE

Servicenow Service Catalog Cart Item Input Example

2 fields

EXAMPLE

Servicenow Service Catalog Catalog Example

5 fields

EXAMPLE

Servicenow Service Catalog Catalog Item Detail Example

10 fields

EXAMPLE

Servicenow Service Catalog Catalog Item Example

6 fields

EXAMPLE

Servicenow Service Catalog Catalog Variable Example

6 fields

EXAMPLE

Servicenow Service Catalog Category Example

5 fields

EXAMPLE

Servicenow Service Catalog Error Example

1 fields

EXAMPLE

Servicenow Service Catalog Order Result Example

3 fields

EXAMPLE

Servicenow Table Error Example

1 fields

EXAMPLE

Servicenow Table Record Example

8 fields

EXAMPLE

Servicenow Table Record Input Example

0 fields

EXAMPLE

Trouble Ticket Channel Example

1 fields

EXAMPLE

Trouble Ticket Channel Input Example

1 fields

EXAMPLE

Trouble Ticket Error Example

1 fields

EXAMPLE

Trouble Ticket Note Example

4 fields

EXAMPLE

Trouble Ticket Note Input Example

2 fields

EXAMPLE

Trouble Ticket Related Entity Example

6 fields

EXAMPLE

Trouble Ticket Related Entity Input Example

2 fields

EXAMPLE

Trouble Ticket Related Party Example

3 fields

EXAMPLE

Trouble Ticket Related Party Input Example

2 fields

EXAMPLE

Trouble Ticket Trouble Ticket Create Example

9 fields

EXAMPLE

Trouble Ticket Trouble Ticket Example

14 fields

EXAMPLE

Trouble Ticket Trouble Ticket Update Example

8 fields

EXAMPLE

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Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Servicenow Authentication

http/oauth2 · 3 schemes

SECURITY

Servicenow Domain Security

TLSv1.3 · HSTS · DNSSEC · DMARC

SECURITY

Servicenow Trust Center

SOC 2 Type II, ISO 27001:2022, ISO 27017, ISO 27018, FedRAMP (High P-ATO, first achieved 2019), IRAP

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Servicenow Scopes

OAuth 2.0 · no documented scopes

0 scopes

SCOPES

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Servicenow Agentic Access

44 operations · 21 acting · 1 human-in-the-loop

44 operations · 21 acting

AGENTIC

Use Cases 8

What developers build with this provider.

Incident Management Automation

Automate incident creation, assignment, escalation, and resolution through Table and Predictive Intelligence APIs.

Change Management Integration

Integrate external CI/CD pipelines with ServiceNow change management for automated change request workflows.

CMDB Synchronization

Keep the CMDB in sync with external discovery and monitoring tools using Identification and Reconciliation APIs.

Self-Service Portal Integration

Build custom portals that browse service catalogs, submit requests, and track order status.

Customer Service Orchestration

Manage customer cases, contacts, and interactions across channels with CSM and Virtual Agent APIs.

IT Operations Monitoring

Ingest events and metrics from monitoring tools for centralized alert management and correlation.

Data Migration And ETL

Load data from external sources using Import Set APIs with transform maps for automated field mapping.

Workforce Optimization

Manage agent availability and route work items based on skills and capacity using AWA APIs.

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Integrations 8

Pre-built integrations with other platforms and tools.

Jira

Bidirectional synchronization of incidents and issues between ServiceNow and Atlassian Jira.

Microsoft Teams

Virtual Agent and notification integration for managing IT requests directly from Microsoft Teams.

Slack

Conversational IT support and incident management through Slack channel integrations.

Jenkins

CI/CD pipeline integration for automated change request creation and deployment tracking.

Azure DevOps

DevOps pipeline integration for change velocity and automated deployment workflows.

Splunk

Event and alert ingestion from Splunk for centralized IT operations monitoring.

PagerDuty

Incident alerting and on-call management integration for streamlined incident response.

AWS

Cloud resource discovery and CMDB synchronization for AWS infrastructure management.

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Resources

Get Started 6

Portal, sign-up, and the first successful call

Sandbox

Portal

GettingStarted

Signup

Login

GettingStarted

GettingStarted

Documentation 13

Reference material describing how the API behaves

JSONSchema

JSONSchema

JSONSchema

JSONSchema

JSONSchema

Documentation

APIReference

Documentation

Documentation

Documentation

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Agent Surfaces 4

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

MCPServer

LLMsTxt

AgentSkills

Design & Contract 41

Pagination, idempotency, versioning, errors, and events

Conformance

ErrorCatalog

Lifecycle

Conventions

DataModel

Arazzo

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JSONLD

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SpectralRules

Vocabulary

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Build 9

SDKs, sample code, and the tooling you integrate with

Packages

Packages

CLI

CLI

PostmanWorkspace

PostmanWorkspace

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GitHubOrganization

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SDKs

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Access & Security 6

Authentication, authorization, and security posture

DomainSecurity

Authentication

OAuthScopes

TrustCenter

Authentication

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Learn 1

Tutorials, courses, talks, and written guidance

YouTube

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Operate 9

Status, limits, changes, and where to get help

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Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 3

The organization behind the API

Website

Website

Blog

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Other 11

Properties that don't map to a standard resource type

Overlay

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Source (apis.yml)

aid: servicenow
url: https://raw.githubusercontent.com/api-evangelist/servicenow/refs/heads/main/apis.yml
apis:
- aid: servicenow:servicenow-batch-api
  name: ServiceNow Batch API
  tags:
  - Batch
  - Integration
  - Performance
  - REST
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/batch-api.html
  baseURL: https://{instance}.service-now.com/api/now/v1/batch
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/batch-api.html
    type: Documentation
  description: The ServiceNow Batch API enables sending multiple REST API requests in a single HTTP call, reducing network
    overhead and improving integration performance. Each request in the batch is executed independently, and the API returns
    a stream of corresponding responses.
- aid: servicenow:servicenow-knowledge-management-api
  name: ServiceNow Knowledge Management API
  tags:
  - Articles
  - Knowledge Base
  - Knowledge Management
  - Self-Service
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/knowledge-api.html
  baseURL: https://{instance}.service-now.com/api/sn_km_api/knowledge
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/knowledge-api.html
    type: Documentation
  - url: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/knowledge-api.html
    type: APIReference
  description: The ServiceNow Knowledge Management REST API provides endpoints for searching and retrieving knowledge articles,
    including most-viewed and featured articles. It supports public and authenticated access to knowledge bases and requires
    the Knowledge API (sn_km_api) plugin to be activated.
- aid: servicenow:servicenow-identification-reconciliation-api
  name: ServiceNow Identification and Reconciliation API
  tags:
  - CMDB
  - Configuration Management
  - Discovery
  - Reconciliation
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_IdentifyReconcileAPI.html
  baseURL: https://{instance}.service-now.com/api/now/identifyreconcile
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_IdentifyReconcileAPI.html
    type: Documentation
  - url: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_IdentifyReconcileAPI.html
    type: APIReference
  description: The ServiceNow Identification and Reconciliation API provides a REST endpoint for creating or updating configuration
    items (CIs) in the CMDB using the platform's identification and reconciliation engine. It ensures that CI data from external
    discovery sources is correctly identified, deduplicated, and reconciled against existing CMDB records.
- aid: servicenow:servicenow-performance-analytics-api
  name: ServiceNow Performance Analytics API
  tags:
  - Analytics
  - Dashboards
  - Performance
  - Reporting
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_PerformanceAnalyticsAPI.html
  baseURL: https://{instance}.service-now.com/api/now/pa
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_PerformanceAnalyticsAPI.html
    type: Documentation
  description: The ServiceNow Performance Analytics API provides REST endpoints for retrieving performance analytics data
    including scores, breakdowns, and widget data. It enables integration with external dashboards and reporting tools to
    access historical and real-time KPI data collected by the Now Platform.
- aid: servicenow:servicenow-scripted-rest-apis
  name: ServiceNow Scripted REST APIs
  tags:
  - Custom APIs
  - Integration
  - Platform
  - Scripting
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/custom-web-services/concept/c_CustomWebServices.html
  baseURL: https://{instance}.service-now.com/api/{namespace}/{api_id}
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/custom-web-services/concept/c_CustomWebServices.html
    type: Documentation
  description: ServiceNow Scripted REST APIs allow developers to create custom REST API endpoints on the Now Platform using
    server-side JavaScript. They support custom request processing logic, authentication, and response handling, enabling
    organizations to expose business-specific functionality as web services to external consumers.
- aid: servicenow:servicenow-graphql-api
  name: ServiceNow GraphQL API
  tags:
  - Custom APIs
  - GraphQL
  - Integration
  - Platform
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://docs.servicenow.com/bundle/tokyo-application-development/page/integrate/graphql/concept/scripted-graph-ql.html
  baseURL: https://{instance}.service-now.com/api/now/graphql
  properties:
  - url: https://docs.servicenow.com/bundle/tokyo-application-development/page/integrate/graphql/concept/scripted-graph-ql.html
    type: Documentation
  - url: https://www.servicenow.com/community/developer-articles/getting-started-graphql-api-framework/ta-p/2312207
    type: GettingStarted
  - url: graphql/servicenow-graphql.md
    type: GraphQL
  description: The ServiceNow GraphQL API framework allows developers to create custom GraphQL API schemas on the Now Platform
    for querying record data from components or external systems. It supports defining resolvers with server-side scripts
    and enables flexible, client-driven queries as an alternative to REST-based integration.
- aid: servicenow:servicenow-application-service-api
  name: ServiceNow Application Service API
  tags:
  - Application Services
  - CMDB
  - IT Operations
  - Service Mapping
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/application-service-api.html
  baseURL: https://{instance}.service-now.com/api/now/cmdb/app_service
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/application-service-api.html
    type: Documentation
  description: The ServiceNow Application Service API provides REST endpoints to create, modify, and update application services
    in the CMDB. It requires users to have the app_service_admin role and enables programmatic management of business application
    service mappings and their associated configuration items.
- aid: servicenow:servicenow-case-api
  name: ServiceNow Case API
  tags:
  - Cases
  - CSM
  - Customer Service
  - Support
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/case-api.html
  baseURL: https://{instance}.service-now.com/api/sn_customerservice/case
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/case-api.html
    type: Documentation
  description: The ServiceNow Case API provides REST endpoints for creating, retrieving, and updating Customer Service Management
    (CSM) case records. It supports the full case lifecycle including case creation, assignment, escalation, and resolution
    within the CSM application.
- aid: servicenow:servicenow-account-api
  name: ServiceNow Account API
  tags:
  - Accounts
  - CSM
  - Customer Service
  - Records
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/account-api.html
  baseURL: https://{instance}.service-now.com/api/now/account
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/account-api.html
    type: Documentation
  description: The ServiceNow Account API provides REST endpoints for retrieving and managing customer account records within
    Customer Service Management (CSM). It enables external systems to query and update account information used for B2B customer
    relationship tracking.
- aid: servicenow:servicenow-consumer-api
  name: ServiceNow Consumer API
  tags:
  - Consumers
  - CSM
  - Customer Service
  - Self-Service
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html
  baseURL: https://{instance}.service-now.com/api/now/consumer
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html
    type: Documentation
  description: The ServiceNow Consumer API provides REST endpoints for retrieving and updating CSM consumer records. It supports
    managing individual consumer profiles and can generate new social media profile records when creating a consumer entry
    within the Customer Service Management application.
- aid: servicenow:servicenow-csm-attachment-api
  name: ServiceNow CSM Attachment API
  tags:
  - Attachments
  - CSM
  - Customer Service
  - Files
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/attachment_csm-api.html
  baseURL: https://{instance}.service-now.com/api/sn_customerservice/attachment
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/attachment_csm-api.html
    type: Documentation
  description: The ServiceNow CSM Attachment API provides REST endpoints for uploading and managing file attachments on Customer
    Service Management records such as cases and interactions. It extends the base Attachment API with CSM-specific functionality
    and access controls.
- aid: servicenow:servicenow-email-api
  name: ServiceNow Email API
  tags:
  - Email
  - Messaging
  - Notifications
  - Platform
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/email-api.html
  baseURL: https://{instance}.service-now.com/api/now/email
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/email-api.html
    type: Documentation
  description: The ServiceNow Email API provides REST endpoints for sending email messages from the Now Platform. It allows
    external systems and integrations to trigger email notifications and communications through ServiceNow's email infrastructure.
- aid: servicenow:servicenow-cicd-api
  name: ServiceNow CI/CD API
  tags:
  - Automation
  - CI/CD
  - Deployment
  - DevOps
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cicd-api.html
  baseURL: https://{instance}.service-now.com/api/sn_cicd
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cicd-api.html
    type: Documentation
  description: The ServiceNow CI/CD API provides REST endpoints for integrating ServiceNow application development with continuous
    integration and continuous delivery pipelines. It supports operations such as applying changes, running ATF test suites,
    activating plugins, and managing application installations from external CI/CD tools.
- aid: servicenow:servicenow-cicd-update-set-api
  name: ServiceNow CI/CD Update Set API
  tags:
  - CI/CD
  - Deployment
  - DevOps
  - Update Sets
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cicd-update-set-api.html
  baseURL: https://{instance}.service-now.com/api/sn_cicd/update_set
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cicd-update-set-api.html
    type: Documentation
  description: The ServiceNow CI/CD Update Set API provides REST methods to create, retrieve, preview, commit, and back out
    update sets. It enables automated deployment workflows by allowing CI/CD pipelines to manage update set transfers between
    ServiceNow instances.
- aid: servicenow:servicenow-devops-api
  name: ServiceNow DevOps API
  tags:
  - Change Velocity
  - CI/CD
  - DevOps
  - Pipelines
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/devops-api.html
  baseURL: https://{instance}.service-now.com/api/sn_devops
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/devops-api.html
    type: Documentation
  description: The ServiceNow DevOps API provides REST endpoints for integrating external DevOps toolchains with ServiceNow's
    DevOps Change Velocity product. It enables automated change request creation, artifact and package tracking, and pipeline
    orchestration from tools such as Jenkins, Azure DevOps, and GitLab.
- aid: servicenow:servicenow-devops-config-api
  name: ServiceNow DevOps Config API
  tags:
  - Automation
  - Change Management
  - Configuration
  - DevOps
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/devops-config-api.html
  baseURL: https://{instance}.service-now.com/api/sn_devops_config
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/devops-config-api.html
    type: Documentation
  description: The ServiceNow DevOps Config API provides REST endpoints for managing DevOps configuration data and policies.
    It supports configuration validation and compliance checks as part of the DevOps change acceleration workflow.
- aid: servicenow:servicenow-cmdb-meta-api
  name: ServiceNow CMDB Meta API
  tags:
  - CMDB
  - Configuration Management
  - Metadata
  - Schema
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-meta-api.html
  baseURL: https://{instance}.service-now.com/api/now/cmdb/meta
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-meta-api.html
    type: Documentation
  description: The ServiceNow CMDB Meta API provides REST endpoints for retrieving metadata about CMDB classes, including
    their attributes, relationships, and hierarchy. It enables developers to programmatically discover the CMDB data model
    and schema for building integrations and reporting tools.
- aid: servicenow:servicenow-cmdb-data-ingestion-api
  name: ServiceNow CMDB Data Ingestion API
  tags:
  - CMDB
  - Configuration Management
  - Data Ingestion
  - Integration
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-ingest-api.html
  baseURL: https://{instance}.service-now.com/api/now/cmdb/ingest
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-ingest-api.html
    type: Documentation
  description: The ServiceNow CMDB Data Ingestion API provides REST endpoints for bulk ingesting configuration item data into
    the CMDB from external data sources. It supports high-volume CI data loading with built-in identification and reconciliation
    processing.
- aid: servicenow:servicenow-metricbase-time-series-api
  name: ServiceNow MetricBase Time Series API
  tags:
  - ITOM
  - Metrics
  - Monitoring
  - Time Series
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/Clotho-Time-Series-API.html
  baseURL: https://{instance}.service-now.com/api/now/clotho
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/Clotho-Time-Series-API.html
    type: Documentation
  description: The ServiceNow MetricBase Time Series API (formerly Clotho) provides REST endpoints for storing, retrieving,
    and transforming time series metric data on the Now Platform. It is used by IT Operations Management to ingest and query
    monitoring data such as CPU usage, memory utilization, and custom metrics.
- aid: servicenow:servicenow-interaction-management-api
  name: ServiceNow Interaction Management API
  tags:
  - Agent Workspace
  - Customer Service
  - Interactions
  - Omnichannel
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/interaction-management-api.html
  baseURL: https://{instance}.service-now.com/api/interaction
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/interaction-management-api.html
    type: Documentation
  description: The ServiceNow Interaction Management API provides REST endpoints for creating and managing customer interactions
    across multiple channels. It supports omnichannel routing and enables external contact center systems to create and update
    interaction records in ServiceNow Agent Workspace.
- aid: servicenow:servicenow-voice-interaction-resource-api
  name: ServiceNow Voice Interaction Resource API
  tags:
  - Contact Center
  - Interactions
  - Telephony
  - Voice
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/voice-interaction-resource-api.html
  baseURL: https://{instance}.service-now.com/api/now/voice
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/voice-interaction-resource-api.html
    type: Documentation
  description: The ServiceNow Voice Interaction Resource API provides REST endpoints for integrating telephony and voice systems
    with ServiceNow. It enables Contact Center as a Service (CCaaS) providers to manage voice interactions and route calls
    to agents within Agent Workspace.
- aid: servicenow:servicenow-user-role-inheritance-api
  name: ServiceNow User Role Inheritance API
  tags:
  - Access Control
  - Roles
  - Security
  - Users
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/user-role-inheritance-api.html
  baseURL: https://{instance}.service-now.com/api/now/user_role_inheritance
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/user-role-inheritance-api.html
    type: Documentation
  description: The ServiceNow User Role Inheritance API provides REST endpoints for querying the role inheritance hierarchy
    for users and groups. It enables external systems to determine effective roles and permissions assigned through direct
    assignment or group membership inheritance.
- aid: servicenow:servicenow-hr-api
  name: ServiceNow HR API
  tags:
  - Employee Services
  - HR Service Delivery
  - HRSD
  - Human Resources
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/hr-core-api.html
  baseURL: https://{instance}.service-now.com/api/sn_hr_core
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/hr-core-api.html
    type: Documentation
  description: The ServiceNow HR API provides REST endpoints for managing Human Resources Service Delivery (HRSD) data including
    employee cases, lifecycle events, and HR service requests. It enables integration with external HR systems such as Workday
    and SuccessFactors for employee data synchronization.
- aid: servicenow:servicenow-event-management-topic-api
  name: ServiceNow Event Management Topic Open API
  tags:
  - Alerts
  - Event Management
  - ITOM
  - Monitoring
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/event_management_topic-api.html
  baseURL: https://{instance}.service-now.com/api/em/topic
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/event_management_topic-api.html
    type: Documentation
  - url: asyncapi/servicenow-events-asyncapi.yml
    type: AsyncAPI
  description: The ServiceNow Event Management Topic Open API provides REST endpoints for managing event topics and subscriptions
    within IT Operations Management. It enables external monitoring tools to publish events and subscribe to event notifications
    using a topic-based messaging pattern.
- aid: servicenow:servicenow-predictive-intelligence-api
  name: ServiceNow Predictive Intelligence API
  tags:
  - AI
  - Classification
  - Machine Learning
  - Predictions
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-intelligence-api.html
  baseURL: https://{instance}.service-now.com/api/now/agent_intelligence
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-intelligence-api.html
    type: Documentation
  description: The ServiceNow Predictive Intelligence API provides REST endpoints for accessing machine learning prediction
    models on the Now Platform. It supports classification, similarity matching, and regression predictions to automate categorization,
    assignment, and prioritization of records such as incidents and cases.
- aid: servicenow:servicenow-awa-agent-api
  name: ServiceNow AWA Agent API
  tags:
  - Agent Workspace
  - Queues
  - Routing
  - Workforce Management
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-api.html
  baseURL: https://{instance}.service-now.com/api/now/awa/agent
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-api.html
    type: Documentation
  description: The ServiceNow AWA Agent API provides REST endpoints for managing agent availability, presence, and capacity
    within Advanced Work Assignment (AWA). It enables external systems to query and update agent status for work routing and
    workforce management purposes.
- aid: servicenow:servicenow-awa-offer-work-api
  name: ServiceNow AWA Offer Work API
  tags:
  - Agent Workspace
  - Queues
  - Routing
  - Work Assignment
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/awa-offer-work-api.html
  baseURL: https://{instance}.service-now.com/api/now/awa/offerwork
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/awa-offer-work-api.html
    type: Documentation
  description: The ServiceNow AWA Offer Work API provides REST endpoints to assign or transfer work items to agents through
    the Advanced Work Assignment engine. It enables programmatic distribution of tasks, cases, and interactions to available
    agents based on capacity and skills.
- aid: servicenow:servicenow-virtual-agent-bot-integration-api
  name: ServiceNow Virtual Agent Bot Integration API
  tags:
  - Chatbot
  - Conversational AI
  - Self-Service
  - Virtual Agent
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/bot-api.html
  baseURL: https://{instance}.service-now.com/api/sn_va_as_service
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/bot-api.html
    type: Documentation
  description: The ServiceNow Virtual Agent Bot Integration API provides REST endpoints for integrating external messaging
    platforms and chatbot frameworks with ServiceNow Virtual Agent. It enables sending and receiving conversational messages
    to automate employee and customer self-service through AI-powered virtual agents.
- aid: servicenow:servicenow-openframe-api
  name: ServiceNow Openframe API
  tags:
  - CCaaS
  - Contact Center
  - Integration
  - Telephony
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/openframe-api.html
  baseURL: https://{instance}.service-now.com/api/now/openframe
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/openframe-api.html
    type: Documentation
  description: The ServiceNow Openframe API provides REST endpoints that enable Contact Center as a Service (CCaaS) providers
    to create and update interaction records without using the Operation Handler. It supports third-party telephony integration
    with ServiceNow Agent Workspace through an open framework.
- aid: servicenow:servicenow-ai-assets-api
  name: ServiceNow AI Assets API
  tags:
  - AI Governance
  - Artificial Intelligence
  - Machine Learning
  - Platform
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ai-assets-api.html
  baseURL: https://{instance}.service-now.com/api/now/ai/assets
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ai-assets-api.html
    type: Documentation
  description: The ServiceNow AI Assets API provides REST endpoints to retrieve, update, and create AI assets such as systems,
    data sets, prompts, and models. It supports AI governance and inventory management by enabling programmatic tracking of
    AI components deployed across the organization.
- aid: servicenow:servicenow-lead-api
  name: ServiceNow Lead API
  tags:
  - CRM
  - Leads
  - Marketing
  - Sales
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html
  baseURL: https://{instance}.service-now.com/api/sn_lead
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html
    type: Documentation
  description: The ServiceNow Lead API provides REST endpoints to create, update, and retrieve marketing leads and their associated
    lead line items. It enables integration with external marketing automation and CRM systems to manage the lead lifecycle
    within ServiceNow.
- aid: servicenow:servicenow-sales-agreement-api
  name: ServiceNow Sales Agreement API
  tags:
  - Agreements
  - Contracts
  - CRM
  - Sales
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html
  baseURL: https://{instance}.service-now.com/api/sn_sales_agreement
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html
    type: Documentation
  description: The ServiceNow Sales Agreement API provides REST methods for creating new sales agreements and retrieving existing
    sales agreements by sys_id. It supports contract management workflows within ServiceNow's sales operations capabilities.
- aid: servicenow:servicenow-agent-client-collector-api
  name: ServiceNow Agent Client Collector API
  tags:
  - Agents
  - Discovery
  - ITOM
  - Monitoring
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agnt_clnt_cll-api.html
  baseURL: https://{instance}.service-now.com/api/now/acc
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agnt_clnt_cll-api.html
    type: Documentation
  description: The ServiceNow Agent Client Collector (ACC) API provides REST endpoints for managing agent client collectors
    used in IT Operations Management. It enables programmatic interaction with ACC agents for discovery, monitoring, and data
    collection from infrastructure components.
- aid: servicenow:servicenow-agent-mapping-api
  name: ServiceNow Agent Mapping API
  tags:
  - Agent Workspace
  - Integration
  - Mapping
  - Routing
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-mapping-api.html
  baseURL: https://{instance}.service-now.com/api/now/agent_mapping
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-mapping-api.html
    type: Documentation
  description: The ServiceNow Agent Mapping API provides REST endpoints for managing agent mapping configurations. It enables
    external systems to create and manage mappings between external agent identifiers and ServiceNow agent records for routing
    and assignment purposes.
- aid: servicenow:servicenow-automation-center-api
  name: ServiceNow Automation Center API
  tags:
  - Automation
  - Orchestration
  - Platform
  - Workflows
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/auto-api.html
  baseURL: https://{instance}.service-now.com/api/sn_automation_center
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/auto-api.html
    type: Documentation
  description: The ServiceNow Automation Center API provides REST endpoints for managing and exe

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