ServiceNow · Schema
TroubleTicket
AutomationCloud ServicesDigital WorkflowsEnterprise PlatformIT Service ManagementITSMProcessesT1Workflow AutomationWorkflows
Properties
| Name | Type | Description |
|---|---|---|
| @type | string | This value is always TroubleTicket |
| id | string | The sys_id of the case or incident record |
| href | string | Relative link to the case or incident record |
| creationDate | string | The date that the case or incident record was created |
| lastUpdate | string | The date the record was last updated |
| name | string | The name of the trouble ticket, typically a short description of the issue |
| description | string | The description of the issue from the ticket |
| severity | string | The severity of the issue described by the trouble ticket |
| status | string | The current status of the trouble ticket |
| ticketType | string | The type of ticket |
| channel | object | |
| note | array | A list of all comments on the ticket (excludes work notes) |
| relatedEntity | array | List of impacted assets, products, sold products, configuration items, or services |
| relatedParty | array | Details about contacts for the ticket |