ServiceNow · Schema
ServiceNow User
A ServiceNow user record from the sys_user table representing a person who can authenticate and interact with the platform.
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Properties
| Name | Type | Description |
|---|---|---|
| sys_id | string | The unique 32-character system identifier for the user. |
| user_name | string | The login user name. |
| first_name | stringnull | The user's first name. |
| middle_name | stringnull | The user's middle name. |
| last_name | stringnull | The user's last name. |
| name | stringnull | The user's full display name. |
| stringnull | The user's email address. | |
| phone | stringnull | The user's business phone number. |
| mobile_phone | stringnull | The user's mobile phone number. |
| title | stringnull | The user's job title. |
| employee_number | stringnull | The employee number. |
| department | object | The user's department. |
| company | object | The user's company. |
| manager | object | The user's direct manager. |
| location | object | The user's primary location. |
| building | object | The user's building. |
| cost_center | object | The user's cost center. |
| time_zone | stringnull | The user's time zone. |
| active | boolean | Whether the user account is active. |
| locked_out | boolean | Whether the user account is locked out. |
| vip | boolean | Whether the user has VIP status. |
| roles | stringnull | Comma-separated list of role names assigned to the user. |
| source | stringnull | The source from which the user record was created. |
| last_login_time | stringnull | The date and time of the user's last login. |
| failed_attempts | integernull | The number of failed login attempts. |
| photo | stringnull | The URL or reference to the user's photo. |
| sys_created_on | string | The date and time the record was created. |
| sys_created_by | string | The user who created the record. |
| sys_updated_on | string | The date and time the record was last updated. |
| sys_updated_by | string | The user who last updated the record. |