ServiceNow · Schema
ServiceNow Configuration Item
A ServiceNow CMDB configuration item record representing a hardware, software, or service component tracked in the Configuration Management Database.
AutomationCloud ServicesDigital WorkflowsEnterprise PlatformIT Service ManagementITSMProcessesT1Workflow AutomationWorkflows
Properties
| Name | Type | Description |
|---|---|---|
| sys_id | string | The unique 32-character system identifier for the configuration item. |
| name | string | The display name of the configuration item. |
| sys_class_name | string | The CMDB class name identifying the type of CI, such as cmdb_ci_server, cmdb_ci_appl, or cmdb_ci_service. |
| category | stringnull | The category of the configuration item. |
| subcategory | stringnull | The subcategory of the configuration item. |
| short_description | stringnull | A brief description of the configuration item. |
| operational_status | string | The operational status: 1=Operational, 2=Non-Operational, 3=Repair in Progress, 4=DR Standby, 5=Ready, 6=Retired. |
| install_status | string | The install status: 1=Installed, 2=In Maintenance, 3=Pending Install, 4=Pending Repair, 5=In Stock, 6=Retired, 7=Stolen, 8=Absent, 100=On Order. |
| serial_number | stringnull | The serial number of the hardware asset. |
| asset_tag | stringnull | The asset tag identifier. |
| ip_address | stringnull | The IP address of the CI. |
| mac_address | stringnull | The MAC address of the CI. |
| dns_domain | stringnull | The DNS domain of the CI. |
| fqdn | stringnull | The fully qualified domain name. |
| os | stringnull | The operating system installed on the CI. |
| os_version | stringnull | The version of the operating system. |
| os_domain | stringnull | The OS domain. |
| cpu_type | stringnull | The CPU type. |
| cpu_count | integernull | The number of CPUs. |
| cpu_speed | numbernull | The CPU speed in MHz. |
| ram | integernull | The amount of RAM in MB. |
| disk_space | numbernull | The total disk space in GB. |
| manufacturer | object | The manufacturer of the CI. |
| model_id | object | The model of the CI. |
| model_number | stringnull | The model number. |
| vendor | object | The vendor of the CI. |
| location | object | The physical location of the CI. |
| department | object | The department that owns the CI. |
| company | object | The company that owns the CI. |
| assigned_to | object | The user assigned to the CI. |
| managed_by | object | The user managing the CI. |
| owned_by | object | The user who owns the CI. |
| support_group | object | The group responsible for supporting the CI. |
| supported_by | object | The user providing primary support for the CI. |
| discovery_source | stringnull | The source that discovered or populated this CI. |
| first_discovered | stringnull | When the CI was first discovered. |
| last_discovered | stringnull | When the CI was last discovered. |
| can_print | boolean | Whether the CI can print. |
| unverified | boolean | Whether the CI is unverified. |
| sys_created_on | string | The date and time the record was created. |
| sys_created_by | string | The user who created the record. |
| sys_updated_on | string | The date and time the record was last updated. |
| sys_updated_by | string | The user who last updated the record. |
| sys_mod_count | integer | The number of times the record has been modified. |