ServiceNow Resolve Incident

arazzo: 1.0.1
info:
  title: ServiceNow Resolve Incident
  summary: Find an open incident by number, read it, then resolve it with a close code and notes.
  description: >-
    A find-then-act flow over the ServiceNow Table API. The workflow searches
    the incident table for a record matching a supplied incident number,
    branches on whether a match was found, reads the matched record back, and
    then patches it into a resolved state with a close code and close notes.
    Every request is written inline, including the Table API convention of
    returning lists under a result array and single records under a result
    object.
  version: 1.0.0
sourceDescriptions:
- name: tableRecordsApi
  url: ../openapi/servicenow-table-records-api-openapi.yml
  type: openapi
workflows:
- workflowId: resolve-incident
  summary: Locate an incident by number and move it to a resolved state.
  description: >-
    Queries the incident table by number, and when a match exists, patches the
    incident with a resolved state, close code, and close notes.
  inputs:
    type: object
    required:
    - number
    - closeCode
    - closeNotes
    properties:
      number:
        type: string
        description: The human-readable incident number (e.g. INC0010023).
      resolvedState:
        type: string
        description: The state value representing Resolved (typically "6").
      closeCode:
        type: string
        description: The resolution close code (e.g. "Solved (Permanently)").
      closeNotes:
        type: string
        description: The resolution notes describing how the incident was resolved.
  steps:
  - stepId: findIncident
    description: >-
      Search the incident table for a single record whose number matches the
      supplied value.
    operationId: listRecords
    parameters:
    - name: tableName
      in: path
      value: incident
    - name: sysparm_query
      in: query
      value: "number=$inputs.number"
    - name: sysparm_limit
      in: query
      value: 1
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      matchedSysId: $response.body#/result/0/sys_id
    onSuccess:
    - name: incidentFound
      type: goto
      stepId: getIncident
      criteria:
      - context: $response.body
        condition: $.result.length > 0
        type: jsonpath
    - name: incidentMissing
      type: end
      criteria:
      - context: $response.body
        condition: $.result.length == 0
        type: jsonpath
  - stepId: getIncident
    description: >-
      Read the matched incident back by its sys_id to confirm it is still
      available before resolving it.
    operationId: getRecord
    parameters:
    - name: tableName
      in: path
      value: incident
    - name: sys_id
      in: path
      value: $steps.findIncident.outputs.matchedSysId
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      confirmedSysId: $response.body#/result/sys_id
  - stepId: resolveIncident
    description: >-
      Patch the incident into a resolved state with the supplied close code and
      close notes.
    operationId: patchRecord
    parameters:
    - name: tableName
      in: path
      value: incident
    - name: sys_id
      in: path
      value: $steps.findIncident.outputs.matchedSysId
    requestBody:
      contentType: application/json
      payload:
        state: $inputs.resolvedState
        close_code: $inputs.closeCode
        close_notes: $inputs.closeNotes
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      incidentSysId: $response.body#/result/sys_id
      updatedOn: $response.body#/result/sys_updated_on
  outputs:
    incidentSysId: $steps.resolveIncident.outputs.incidentSysId