| name |
string |
Name of the trouble ticket, typically a short description of the issue |
| description |
string |
A description of the issue |
| severity |
string |
The severity of the issue (must provide choice value only): - 1: Critical - 2: High - 3: Moderate - 4: Low - 5: Planning (Incident only) |
| status |
string |
The current status of the trouble ticket (can provide choice label or value) |
| ticketType |
string |
The type of ticket to create |
| channel |
object |
|
| note |
array |
List of work notes and comments to add to the ticket |
| relatedEntity |
array |
List of impacted assets, products, sold products, configuration items, or services |
| relatedParty |
array |
Details about contacts for the ticket |