ServiceNow · Schema

ContactCreate

Contact creation request

AutomationCloud ServicesDigital WorkflowsEnterprise PlatformIT Service ManagementITSMProcessesT1Workflow AutomationWorkflows

Properties

Name Type Description
name string Contact full name
first_name string Contact first name
middle_name string Contact middle name
last_name string Contact last name
user_name string Contact user ID
email string Contact email address
phone string Contact business phone number
mobile_phone string Contact mobile phone number
home_phone string Contact home phone number
title string Contact business title
employee_number string Contact employee number
company string Sys_id of the company record
account string Sys_id of the account record
department string Sys_id of the department
manager string Sys_id of the direct supervisor
location string Sys_id of the location
building string Sys_id of the building
street string Contact street address
city string City in which the contact resides
state string State in which the contact resides
zip string Contact zip code
country string Country code
active boolean Flag indicating whether the contact is active
vip boolean Flag indicating whether the contact has VIP status
locked_out boolean Flag indicating if the contact is locked-out
web_service_access_only boolean Flag indicating whether the contact can only access services through the web
internal_integration_user boolean Flag indicating whether the contact is an internal integration user
enable_multifactor_authn boolean Flag indicating whether multifactor authorization is required
geolocation_tracked boolean Flag indicating whether the contact location is obtained through geotracking
notification integer Indicates whether the contact should receive notifications (1=Disabled, 2=Enabled)
calendar_integration integer Calendar application that the contact uses (1=Outlook)
failed_attempts integer Number of failed login attempts
latitude number Latitude coordinate of the contact
longitude number Longitude coordinate of the contact
time_zone string Time zone in which the contact resides
date_format string Format in which to display dates
time_format string Format in which to display time
preferred_language string Country code of the contact primary language
gender string Contact gender
photo string Photo image of the contact
introduction string Introduction
source string Source of the contact
roles string List of user roles associated with the contact
cost_center string Sys_id of the cost center
schedule string Sys_id of the work schedule
time_sheet_policy string Sys_id of the time sheet policy
default_perspective string Sys_id of the default perspective
ldap_server string Sys_id of the LDAP server
agent_status string Status of the agent
on_schedule string Indicates the timeliness of dispatched service personnel
edu_status string Education status of the contact
last_login_time string Date and time the contact logged in to the system
last_login_device string Device the consumer used the last time they logged in
social_channel string Social media channel (Twitter, Facebook, Instagram, etc.)
social_handle string User handle on the social media channel
social_handle_url string URL to the contact's social channel profile
View JSON Schema on GitHub