Customer Relationship Management
BC-420
Level 1
Cross-Industry
17 providers
31 API surfaces
11 rated strong or better
Customer data, segmentation, lifecycle, loyalty.
Customer Relationship Management (BC-420) is a level-1 business capability in the Cross-Industry model. The catalog holds 31 API surface(s) from 17 provider(s) that can perform some part of it, 11 of them rated strong or better. Reach is the vendor surface that lands on this capability — it is not a claim about what any particular organisation has deployed.
Where this capability definition comes from.
This capability is part of a published business-architecture model that API Evangelist
did not author. It is redistributed here under
CC-BY-4.0.
Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities, CC BY 4.0
Changes: Consolidated from 333 per-L1 YAML files into one JSON; English only (upstream i18n/ omitted); descriptions whitespace-normalised. No capability was added, removed, renamed or re-parented.
Source repository · NOTICE and third-party framework attributions
Sub-capabilities
Customer Data Management BC-420.10
Customer master, identity resolution, golden record.
14 providers,
23 API surfaces
Customer Segmentation Management BC-420.20
Segments, personas, treatment strategies.
4 providers,
5 API surfaces
Customer Lifecycle Management BC-420.30
Acquisition, growth, retention, win-back.
no catalog coverage
Loyalty & Retention Management BC-420.40
Loyalty programmes, retention initiatives.
2 providers,
2 API surfaces
Providers that reach this capability
Ordered by rating band. Reach means a provider publishes an API surface that can perform some part of this capability — it is not a claim that any particular organisation has deployed it.
Exemplar 2 Complete, well-documented, and agent-ready
Strong 9 Solid coverage with minor gaps
Developing 4 Usable, with meaningful gaps to close
Thin 1 Limited public surface area
Emerging 1 Early or largely undocumented
Workflows that realise this capability
Arazzo workflows whose own sourceDescriptions call APIs that carry this
capability. The link is derived, not asserted: each workflow declares
x-realizes-capability-ids with the spec and confidence behind it.
- Adobe Analytics Clone a Segment
— adobe-analytics
· Customer Segmentation Management
BC-420.20 - Adobe Analytics Create a Segment and Run a Segmented Report
— adobe-analytics
· Customer Segmentation Management
BC-420.20 - Adobe Analytics Report on an Existing Segment
— adobe-analytics
· Customer Segmentation Management
BC-420.20 - Adobe Analytics Upsert a Segment
— adobe-analytics
· Customer Segmentation Management
BC-420.20 - Adobe Analytics Segment-Filtered Report
— adobe-experience-cloud
· Customer Segmentation Management
BC-420.20 - Adobe Campaign Profile Subscription
— adobe-experience-cloud
· Customer Data Management
BC-420.10 - Adobe Experience Platform Audience Segment Definition
— adobe-experience-cloud
· Customer Segmentation Management
BC-420.20 - Adobe Experience Platform Identity and Profile Lookup
— adobe-experience-cloud
· Customer Data Management
BC-420.10 - Adobe Target Audience, Offer, and Activity Assembly
— adobe-experience-cloud
· Customer Segmentation Management
BC-420.20 - Onboard a Bluecore customer and send a transactional message
— bluecore
· Customer Data Management
BC-420.10 - Commerce Layer Create Customer, Address, and Order
— commerce-layer
· Customer Data Management
BC-420.10 - Commerce Layer Create Customer with Address Book Entry
— commerce-layer
· Customer Data Management
BC-420.10 - HubSpot Create a Contact With a Company
— hubspot
· Customer Data Management
BC-420.10 - HubSpot Create a Deal With Associations
— hubspot
· Customer Data Management
BC-420.10 - HubSpot Create a Follow-up Task
— hubspot
· Customer Data Management
BC-420.10 - HubSpot Create a Ticket For a Contact
— hubspot
· Customer Data Management
BC-420.10 - HubSpot Log an Email Engagement
— hubspot
· Customer Data Management
BC-420.10 - HubSpot Log a Meeting on a Deal
— hubspot
· Customer Data Management
BC-420.10 - HubSpot Search and Add to a List
— hubspot
· Customer Segmentation Management
BC-420.20 - HubSpot Upsert a Contact
— hubspot
· Customer Data Management
BC-420.10 - Business Central Create a Sales Invoice for a Customer
— navision
· Customer Data Management
BC-420.10 - Business Central Create a Sales Order for a Customer
— navision
· Customer Data Management
BC-420.10 - Business Central Onboard a Customer
— navision
· Customer Data Management
BC-420.10 - Salesforce Marketing Cloud Look Up and Remove a Contact
— salesforce
· Customer Data Management
BC-420.10 - Salla Abandoned Cart Recovery
— salla
· Customer Data Management
BC-420.10 - Salla Upsert Customer
— salla
· Customer Data Management
BC-420.10 - SendGrid Create List and Add Contacts
— sendgrid
· Customer Data Management
BC-420.10 - SendGrid Create Segment From List
— sendgrid
· Customer Segmentation Management
BC-420.20 - SendGrid List Add Contacts and Count
— sendgrid
· Customer Data Management
BC-420.10 - SendGrid Refresh Segment and Get
— sendgrid
· Customer Segmentation Management
BC-420.20 - SendGrid Search Contacts and Suppress
— sendgrid
· Customer Data Management
BC-420.10 - SendGrid Upsert Contacts and Confirm
— sendgrid
· Customer Data Management
BC-420.10 - Shopify Create Customer With Address
— shopify
· Customer Data Management
BC-420.10 - Shopify Upsert a Customer by Email
— shopify
· Customer Data Management
BC-420.10 - Shopify Upsert Customer Then Place Order
— shopify
· Customer Data Management
BC-420.10 - Temenos Fund Administration Onboard Investor And Place Instruction
— temenos
· Customer Data Management
BC-420.10 - Temenos Transact Originate Loan Arrangement
— temenos
· Customer Data Management
BC-420.10 - Zendesk Assign Organization to Ticket
— zendesk
· Customer Data Management
BC-420.10 - Zendesk Create Organization and User
— zendesk
· Customer Data Management
BC-420.10 - Zendesk Merge Duplicate Organizations
— zendesk
· Customer Data Management
BC-420.10 - Zendesk Onboard New Customer
— zendesk
· Customer Data Management
BC-420.10 - Zendesk Upsert Organization by Name
— zendesk
· Customer Data Management
BC-420.10
This page carries no rating. Capabilities are not rated. A capability is a description of what a business does, not a thing a company publishes, so a Kin Score would have nothing to measure.
The edge table is a Pro feature.
This page shows which providers and tags reach Customer Relationship Management. The underlying
tag → capability edges — each with the quoted fragment of the provider's own
OpenAPI that evidences it, a calibrated confidence score, and the contract-provenance gate
it passed — are available through the API, along with company-level capability maps.
Only edges at confidence ≥ 0.7 with evidence found verbatim in
the source contract are published at all.