Gorgias

aid: gorgias
name: Gorgias
description: >-
  Gorgias is a customer support and helpdesk platform purpose-built for
  ecommerce brands, with deep native integrations into Shopify, BigCommerce,
  Magento, and other commerce stacks to unify email, chat, social, SMS, and
  voice conversations alongside order data. The platform automates repetitive
  support tasks with AI agents and macros, surfaces revenue attribution for
  support interactions, and powers self-service flows on storefronts. The
  Gorgias REST API provides full CRUD access to tickets, customers, macros,
  integrations, and widgets using HTTP Basic authentication or OAuth2 for
  public apps.
type: Index
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
tags:
  - Customer Support
  - Helpdesk
  - Ecommerce
  - Shopify
  - Tickets
  - Conversations
url: >-
  https://raw.githubusercontent.com/api-evangelist/gorgias/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-30'
specificationVersion: '0.19'
apis:
  - aid: gorgias:rest-api
    name: Gorgias REST API
    description: >-
      REST API for managing tickets, messages, customers, macros, rules,
      integrations, widgets, and account data inside the Gorgias helpdesk.
      Authentication uses HTTP Basic with an email and API key for private
      apps, or OAuth2 for public apps. Requests are scoped to a customer
      subdomain on gorgias.com.
    humanURL: https://developers.gorgias.com/reference/introduction
    baseURL: https://{subdomain}.gorgias.com/api
    tags:
      - Customer Support
      - Helpdesk
      - Tickets
      - Customers
      - Macros
      - Integrations
    properties:
      - type: Documentation
        url: https://developers.gorgias.com/reference/introduction
      - type: GettingStarted
        url: https://developers.gorgias.com/docs
      - type: Authentication
        url: https://developers.gorgias.com/docs/access-tokens-api-keys
      - type: ChangeLog
        url: https://developers.gorgias.com/changelog
      - type: OpenAPI
        url: >-
          https://raw.githubusercontent.com/api-evangelist/gorgias/refs/heads/main/openapi/gorgias-openapi.yml
  - aid: gorgias:webhooks
    name: Gorgias Webhooks
    description: >-
      Outbound webhook surface delivered through Gorgias HTTP Integrations.
      When configured triggers fire on a Gorgias account, Gorgias sends an
      HTTP request to the URL set on the TicketHttpIntegration, with the
      request URL, headers, and body rendered from a Jinja-style template
      that exposes the related ticket, message, and customer context.
      Supported triggers include ticket-created, ticket-updated,
      ticket-status-updated, ticket-assignment-updated, ticket-handed-over,
      ticket-self-unsnoozed, ticket-message-created, and
      ticket-message-failed.
    humanURL: https://developers.gorgias.com/reference/the-tickethttpintegration-object
    tags:
      - Webhooks
      - Events
      - HTTP Integration
      - Tickets
      - Messages
    properties:
      - type: Documentation
        url: https://developers.gorgias.com/reference/the-tickethttpintegration-object
      - type: AsyncAPI
        url: >-
          https://raw.githubusercontent.com/api-evangelist/gorgias/refs/heads/main/asyncapi/gorgias-asyncapi.yml

common:
  - type: GitHubOrganization
    url: https://github.com/gorgias
  - type: Website
    url: https://www.gorgias.com
  - type: Documentation
    url: https://developers.gorgias.com
  - type: Help Center
    url: https://docs.gorgias.com/en-US
  - type: Pricing
    url: https://www.gorgias.com/pricing
  - type: SignUp
    url: https://www.gorgias.com/signup
  - type: StatusPage
    url: https://status.gorgias.com
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
  - type: LinkedIn
    url: https://www.linkedin.com/company/gorgiasio
  - type: LLMsTxt
    url: https://developers.gorgias.com/llms.txt
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com