Gorgias website screenshot

Gorgias

Gorgias is a customer support and helpdesk platform purpose-built for ecommerce brands, with deep native integrations into Shopify, BigCommerce, Magento, and other commerce stacks to unify email, chat, social, SMS, and voice conversations alongside order data. The platform automates repetitive support tasks with AI agents and macros, surfaces revenue attribution for support interactions, and powers self-service flows on storefronts. The Gorgias REST API provides full CRUD access to tickets, customers, macros, integrations, and widgets using HTTP Basic authentication or OAuth2 for public apps.

Gorgias publishes 14 APIs on the APIs.io network, including Webhooks, Account API, Customers API, and 11 more. Tagged areas include Customer Support, Helpdesk, Ecommerce, Shopify, and Tickets.

The Gorgias catalog on APIs.io includes 1 event-driven AsyncAPI specification and 1 Spectral governance ruleset.

Gorgias’ developer surface includes authentication, engineering blog, documentation, pricing, signup flow, changelog, and 10 more developer resources.

🌐 Visit website 📡 Source on GitHub
38.6/100 thin ▬ flat Agent 33/100 agent aware Full breakdown ↓
scored 2026-07-28 · rubric v0.6
AccessSelf serve
14 APIs
Customer SupportHelpdeskEcommerceShopifyTicketsConversations

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-07-28 · rubric v0.6
Composite quality — 38.6/100 · thin
Contract Quality 15.1 / 25
Developer Ergonomics 5.2 / 20
Commercial Clarity 2.1 / 20
Operational Transparency 4.8 / 13
Governance 5.0 / 12
Discoverability 6.5 / 10
Agent readiness — 33/100 · agent aware
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 6 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/gorgias: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 14

Individual APIs this provider publishes, each with its own machine-readable definition.

Gorgias Webhooks

Outbound webhook surface delivered through Gorgias HTTP Integrations. When configured triggers fire on a Gorgias account, Gorgias sends an HTTP request to the URL set on the Tic...

Gorgias Account API

The Account API from Gorgias — 2 operation(s) for account.

Gorgias Customers API

The Customers API from Gorgias — 2 operation(s) for customers.

Gorgias Integrations API

The Integrations API from Gorgias — 2 operation(s) for integrations.

Gorgias Macros API

The Macros API from Gorgias — 2 operation(s) for macros.

Gorgias Messages API

The Messages API from Gorgias — 1 operation(s) for messages.

Gorgias Rules API

The Rules API from Gorgias — 2 operation(s) for rules.

Gorgias Surveys API

The Surveys API from Gorgias — 1 operation(s) for surveys.

Gorgias Tags API

The Tags API from Gorgias — 3 operation(s) for tags.

Gorgias Teams API

The Teams API from Gorgias — 1 operation(s) for teams.

Gorgias Tickets API

The Tickets API from Gorgias — 2 operation(s) for tickets.

Gorgias Users API

The Users API from Gorgias — 2 operation(s) for users.

Gorgias Views API

The Views API from Gorgias — 2 operation(s) for views.

Gorgias Widgets API

The Widgets API from Gorgias — 2 operation(s) for widgets.

Scroll for all 14

Open Collections 1

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Gorgias REST API

OPEN COLLECTION

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Gorgias Webhooks (HTTP Integrations)

Best-effort AsyncAPI 2.6 description of the Gorgias webhook surface, delivered through Gorgias HTTP Integrations. When the configured triggers fire inside a Gorgias account, Gor...

ASYNCAPI

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Gorgias API Rules

5 rules · 1 errors 4 warnings

SPECTRAL

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Gorgias Authentication

http/oauth2 · 2 schemes

SECURITY

Gorgias Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Gorgias Vulnerability Disclosure

security.txt · contact published

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Gorgias Scopes

6 scopes · authorizationCode

6 scopes

SCOPES

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Gorgias Agentic Access

49 operations · 26 acting

49 operations · 26 acting

AGENTIC

Resources

Get Started 1

Portal, sign-up, and the first successful call

Signup
Signup

Documentation 1

Reference material describing how the API behaves

Documentation
Documentation

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess
AgenticAccess
 LlmsText
LlmsText

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization

Access & Security 4

Authentication, authorization, and security posture

VulnerabilityDisclosure
VulnerabilityDisclosure
 DomainSecurity
DomainSecurity
 Authentication
Authentication
 OAuthScopes
OAuthScopes

Operate 3

Status, limits, changes, and where to get help

Help Center
Help Center
 StatusPage
StatusPage
 ChangeLog
ChangeLog

Commercial 1

Pricing, plans, and the legal terms of use

Pricing
Pricing

Company 3

The organization behind the API

Blog
Blog
 Website
Website
 LinkedIn
LinkedIn

Source (apis.yml)

apis.yml Raw ↑ 
aid: gorgias
name: Gorgias
description: Gorgias is a customer support and helpdesk platform purpose-built for ecommerce brands, with deep native integrations
  into Shopify, BigCommerce, Magento, and other commerce stacks to unify email, chat, social, SMS, and voice conversations
  alongside order data. The platform automates repetitive support tasks with AI agents and macros, surfaces revenue attribution
  for support interactions, and powers self-service flows on storefronts. The Gorgias REST API provides full CRUD access to
  tickets, customers, macros, integrations, and widgets using HTTP Basic authentication or OAuth2 for public apps.
type: Index
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/gorgias.png
tags:
- Customer Support
- Helpdesk
- Ecommerce
- Shopify
- Tickets
- Conversations
url: https://raw.githubusercontent.com/api-evangelist/gorgias/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-30'
specificationVersion: '0.19'
apis:
- aid: gorgias:webhooks
  name: Gorgias Webhooks
  description: Outbound webhook surface delivered through Gorgias HTTP Integrations. When configured triggers fire on a Gorgias
    account, Gorgias sends an HTTP request to the URL set on the TicketHttpIntegration, with the request URL, headers, and
    body rendered from a Jinja-style template that exposes the related ticket, message, and customer context. Supported triggers
    include ticket-created, ticket-updated, ticket-status-updated, ticket-assignment-updated, ticket-handed-over, ticket-self-unsnoozed,
    ticket-message-created, and ticket-message-failed.
  humanURL: https://developers.gorgias.com/reference/the-tickethttpintegration-object
  tags:
  - Webhooks
  - Events
  - HTTP Integration
  - Tickets
  - Messages
  properties:
  - type: Documentation
    url: https://developers.gorgias.com/reference/the-tickethttpintegration-object
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/gorgias/refs/heads/main/asyncapi/gorgias-asyncapi.yml
- aid: gorgias:gorgias-account-api
  name: Gorgias Account API
  description: The Account API from Gorgias — 2 operation(s) for account.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Account
  properties:
  - type: OpenAPI
    url: openapi/gorgias-account-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-customers-api
  name: Gorgias Customers API
  description: The Customers API from Gorgias — 2 operation(s) for customers.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Customers
  properties:
  - type: OpenAPI
    url: openapi/gorgias-customers-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-integrations-api
  name: Gorgias Integrations API
  description: The Integrations API from Gorgias — 2 operation(s) for integrations.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Integrations
  properties:
  - type: OpenAPI
    url: openapi/gorgias-integrations-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-macros-api
  name: Gorgias Macros API
  description: The Macros API from Gorgias — 2 operation(s) for macros.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Macros
  properties:
  - type: OpenAPI
    url: openapi/gorgias-macros-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-messages-api
  name: Gorgias Messages API
  description: The Messages API from Gorgias — 1 operation(s) for messages.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Messages
  properties:
  - type: OpenAPI
    url: openapi/gorgias-messages-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-rules-api
  name: Gorgias Rules API
  description: The Rules API from Gorgias — 2 operation(s) for rules.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Rules
  properties:
  - type: OpenAPI
    url: openapi/gorgias-rules-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-surveys-api
  name: Gorgias Surveys API
  description: The Surveys API from Gorgias — 1 operation(s) for surveys.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Surveys
  properties:
  - type: OpenAPI
    url: openapi/gorgias-surveys-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-tags-api
  name: Gorgias Tags API
  description: The Tags API from Gorgias — 3 operation(s) for tags.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Tags
  properties:
  - type: OpenAPI
    url: openapi/gorgias-tags-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-teams-api
  name: Gorgias Teams API
  description: The Teams API from Gorgias — 1 operation(s) for teams.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Teams
  properties:
  - type: OpenAPI
    url: openapi/gorgias-teams-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-tickets-api
  name: Gorgias Tickets API
  description: The Tickets API from Gorgias — 2 operation(s) for tickets.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Tickets
  properties:
  - type: OpenAPI
    url: openapi/gorgias-tickets-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-users-api
  name: Gorgias Users API
  description: The Users API from Gorgias — 2 operation(s) for users.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Users
  properties:
  - type: OpenAPI
    url: openapi/gorgias-users-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-views-api
  name: Gorgias Views API
  description: The Views API from Gorgias — 2 operation(s) for views.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Views
  properties:
  - type: OpenAPI
    url: openapi/gorgias-views-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-widgets-api
  name: Gorgias Widgets API
  description: The Widgets API from Gorgias — 2 operation(s) for widgets.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Widgets
  properties:
  - type: OpenAPI
    url: openapi/gorgias-widgets-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
common:
- type: AgenticAccess
  url: agentic-access/gorgias-agentic-access.yml
- type: VulnerabilityDisclosure
  url: security/gorgias-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/gorgias-domain-security.yml
- type: Authentication
  url: authentication/gorgias-authentication.yml
- type: OAuthScopes
  url: scopes/gorgias-scopes.yml
- url: https://www.gorgias.com/blog
  type: Blog
- type: GitHubOrganization
  url: https://github.com/gorgias
- type: Website
  url: https://www.gorgias.com
- type: Documentation
  url: https://developers.gorgias.com
- type: Help Center
  url: https://docs.gorgias.com/en-US
- type: Pricing
  url: https://www.gorgias.com/pricing
- type: Signup
  url: https://www.gorgias.com/signup
- type: StatusPage
  url: https://status.gorgias.com
- type: ChangeLog
  url: https://developers.gorgias.com/changelog
- type: LinkedIn
  url: https://www.linkedin.com/company/gorgiasio
- type: LlmsText
  url: https://developers.gorgias.com/llms.txt
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com