Gorgias website screenshot

Gorgias

Gorgias is a customer support and helpdesk platform purpose-built for ecommerce brands, with deep native integrations into Shopify, BigCommerce, Magento, and other commerce stacks to unify email, chat, social, SMS, and voice conversations alongside order data. The platform automates repetitive support tasks with AI agents and macros, surfaces revenue attribution for support interactions, and powers self-service flows on storefronts. The Gorgias REST API provides full CRUD access to tickets, customers, macros, integrations, and widgets using HTTP Basic authentication or OAuth2 for public apps.

Gorgias publishes 14 APIs on the APIs.io network, including Webhooks, Account API, Customers API, and 11 more. Tagged areas include Customer Support, Help Desk, E-Commerce, Shopify, and Ticketing.

The Gorgias catalog on APIs.io includes 1 event-driven AsyncAPI specification and 1 Spectral governance ruleset.

Gorgias’ developer surface includes authentication, engineering blog, documentation, pricing, signup flow, changelog, and 11 more developer resources.

🌐 Visit website 📡 Source on GitHub
38.8/100 thin ▬ flat Agent 23/100 agent aware Front door AI 6/6 dominant saas Full breakdown ↓
scored 2026-09-25 · rubric v0.23.0
AccessSelf serve
1 APIs
Customer SupportHelp DeskE-CommerceShopifyTicketingConversations

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-09-25 · rubric v0.23.0
Composite quality — 38.8/100 · thin
Contract Quality 9.9 / 19
Developer Ergonomics 4.3 / 15
Access Clarity 3.6 / 15
Operational Transparency 2.6 / 10
Contract Governance 1.0 / 9
Discoverability 4.8 / 8
Regulatory Posture 4.1 / 15
Create-or-Update Ergonomics 2.8 / 10
Agent readiness — 23/100 · agent aware
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
Documented Reversibility 0 / 6
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 6 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Delegated User Identity 6 / 6
Protected Resource Metadata 0 / 5
Registration Without a Human 0 / 6
Agentic Commerce Well-Known Document 0 / 5
Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.
Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.
The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/gorgias: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

What adopting Gorgias moves on the Kin Score 4

Gorgias is an area vendor: providers adopt it to run part of their developer surface. This is the Kin Score checks its features can move for a provider that adopts it, what each one really earns, and what it earns nothing for.

supportcapability map3 features checked 2026-09-25 · rubric v0.22.0

Gorgias earns a provider a declared support channel (2 points) and, less expectedly, an llms.txt: every Help Center serves /llms.txt listing each public article with a Markdown copy, generated from the provider’s own articles. On the provider’s custom domain that is worth llms_txt_published (4 points) once declared; on the default gorgias.help host it is the vendor’s domain and reads as derived. Getting-started and authentication pages count only if the provider writes them. Gorgias sells to online stores, so few of its customers are in the API catalog at all.

Developer Ergonomics12.0 of 42 pts
Discoverability4.0 of 54 pts
CheckEarnsThrough
Authentication documentedsaturated
Developer ErgonomicsOnly if the provider documents its API authentication in a Help Center article and declares it as Authentication.		 5.0 of 5 Help Center
Publishes llms.txt
DiscoverabilityGenerated by Gorgias from the provider’s own articles. On the provider’s custom domain the format’s first-party exception applies (1.0); on the default .gorgias.help host it is a vendor-domain artifact and belongs in the 0.25 derived class. It indexe...		 4.0 of 4 Generated llms.txt and Markdown article twins
Support channel
Developer ErgonomicsDeclare the Help Center in apis.yml common[] as HelpCenter or Support.		 2.0 of 2 Help Center
Getting started guideconditional
Developer ErgonomicsOnly if the provider writes a getting-started guide for its API as a Help Center article and declares it as GettingStarted; Gorgias templates are shipping, returns and product FAQs.		 5.0 of 5 Help Center
Across 8977 providers that publish a contract, adopting Gorgias would move 5745. Median lift: composite +0.8 (90th percentile +1.7), agent readiness +0.0 (+0.0). Conditional rows excluded.
What Gorgias ships that earns nothing (1)
  • Help Center custom domain — No check reads the host of a support pointer; its only scoring effect is making the llms.txt row first-party.

A model, not a score. Adopting this vendor changes a provider's Kin Score only when the provider publishes the resulting artifacts on its own surface; nothing here writes a score, and no sponsorship or partnership can. The rating is not for sale → · Full vendor facets artifact

APIs 14

Individual APIs this provider publishes, each with its own machine-readable definition.

Gorgias Webhooks

Outbound webhook surface delivered through Gorgias HTTP Integrations. When configured triggers fire on a Gorgias account, Gorgias sends an HTTP request to the URL set on the Tic...

Gorgias Account API

The Account API from Gorgias — 2 operation(s) for account.

Gorgias Customers API

The Customers API from Gorgias — 2 operation(s) for customers.

Gorgias Integrations API

The Integrations API from Gorgias — 2 operation(s) for integrations.

Gorgias Macros API

The Macros API from Gorgias — 2 operation(s) for macros.

Gorgias Messages API

The Messages API from Gorgias — 1 operation(s) for messages.

Gorgias Rules API

The Rules API from Gorgias — 2 operation(s) for rules.

Gorgias Surveys API

The Surveys API from Gorgias — 1 operation(s) for surveys.

Gorgias Tags API

The Tags API from Gorgias — 3 operation(s) for tags.

Gorgias Teams API

The Teams API from Gorgias — 1 operation(s) for teams.

Gorgias Tickets API

The Tickets API from Gorgias — 2 operation(s) for tickets.

Gorgias Users API

The Users API from Gorgias — 2 operation(s) for users.

Gorgias Views API

The Views API from Gorgias — 2 operation(s) for views.

Gorgias Widgets API

The Widgets API from Gorgias — 2 operation(s) for widgets.

Scroll for all 14

Open Collections 15

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

Gorgias REST Account API

OPEN COLLECTION

Gorgias REST Account Customers API

OPEN COLLECTION

Gorgias REST Account Integrations API

OPEN COLLECTION

Gorgias REST Account Macros API

OPEN COLLECTION

Gorgias REST Account Messages API

OPEN COLLECTION

Gorgias REST Account Rules API

OPEN COLLECTION

Gorgias REST Account Surveys API

OPEN COLLECTION

Gorgias REST Account Tags API

OPEN COLLECTION

Gorgias REST Account Teams API

OPEN COLLECTION

Gorgias REST Account Tickets API

OPEN COLLECTION

Gorgias REST Account Users API

OPEN COLLECTION

Gorgias REST Account Views API

OPEN COLLECTION

Gorgias REST Account Widgets API

OPEN COLLECTION

Gorgias REST API

OPEN COLLECTION

Scroll for all 15

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Gorgias Webhooks (HTTP Integrations)

Best-effort AsyncAPI 2.6 description of the Gorgias webhook surface, delivered through Gorgias HTTP Integrations. When the configured triggers fire inside a Gorgias account, Gor...

ASYNCAPI

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Gorgias API Rules

5 rules · 1 errors 4 warnings

SPECTRAL

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Gorgias Authentication

http/oauth2 · 2 schemes

SECURITY

Gorgias Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Gorgias Vulnerability Disclosure

security.txt · contact published

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Gorgias Scopes

6 scopes · authorizationCode

6 scopes

SCOPES

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Gorgias Agentic Access

49 operations · 26 acting

49 operations · 26 acting

AGENTIC

Resources

Get Started 1

Portal, sign-up, and the first successful call

Signup
Signup

Documentation 1

Reference material describing how the API behaves

Documentation
Documentation

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess
AgenticAccess
 LlmsText
LlmsText

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization

Access & Security 4

Authentication, authorization, and security posture

VulnerabilityDisclosure
VulnerabilityDisclosure
 DomainSecurity
DomainSecurity
 Authentication
Authentication
 OAuthScopes
OAuthScopes

Operate 3

Status, limits, changes, and where to get help

Help Center
Help Center
 StatusPage
StatusPage
 ChangeLog
ChangeLog

Commercial 1

Pricing, plans, and the legal terms of use

Pricing
Pricing

Company 3

The organization behind the API

Blog
Blog
 Website
Website
 LinkedIn
LinkedIn

Other 1

Properties that don't map to a standard resource type

VendorFacets
VendorFacets

Source (apis.yml)

apis.yml Raw ↑ 
aid: gorgias
name: Gorgias
description: Gorgias is a customer support and helpdesk platform purpose-built for ecommerce brands, with deep native integrations
  into Shopify, BigCommerce, Magento, and other commerce stacks to unify email, chat, social, SMS, and voice conversations
  alongside order data. The platform automates repetitive support tasks with AI agents and macros, surfaces revenue attribution
  for support interactions, and powers self-service flows on storefronts. The Gorgias REST API provides full CRUD access to
  tickets, customers, macros, integrations, and widgets using HTTP Basic authentication or OAuth2 for public apps.
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/gorgias.png
tags:
- Customer Support
- Help Desk
- E-Commerce
- Shopify
- Ticketing
- Conversations
tags_raw:
- Customer Support
- Helpdesk
- Ecommerce
- Shopify
- Tickets
- Conversations
- Customer-Support
url: https://raw.githubusercontent.com/api-evangelist/gorgias/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-30'
specificationVersion: '0.23'
apis:
- aid: gorgias:webhooks
  name: Gorgias Webhooks
  description: Outbound webhook surface delivered through Gorgias HTTP Integrations. When configured triggers fire on a Gorgias
    account, Gorgias sends an HTTP request to the URL set on the TicketHttpIntegration, with the request URL, headers, and
    body rendered from a Jinja-style template that exposes the related ticket, message, and customer context. Supported triggers
    include ticket-created, ticket-updated, ticket-status-updated, ticket-assignment-updated, ticket-handed-over, ticket-self-unsnoozed,
    ticket-message-created, and ticket-message-failed.
  humanURL: https://developers.gorgias.com/reference/the-tickethttpintegration-object
  tags:
  - Webhook
  - Event
  - HTTP Integration
  - Ticketing
  - Message
  tags_raw:
  - Webhooks
  - Events
  - HTTP Integration
  - Tickets
  - Messages
  properties:
  - type: Documentation
    url: https://developers.gorgias.com/reference/the-tickethttpintegration-object
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/gorgias/refs/heads/main/asyncapi/gorgias-asyncapi.yml
- aid: gorgias:gorgias-account-api
  name: Gorgias Account API
  description: The Account API from Gorgias — 2 operation(s) for account.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Account
  properties:
  - type: OpenAPI
    url: openapi/gorgias-account-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-customers-api
  name: Gorgias Customers API
  description: The Customers API from Gorgias — 2 operation(s) for customers.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Customers
  properties:
  - type: OpenAPI
    url: openapi/gorgias-customers-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-integrations-api
  name: Gorgias Integrations API
  description: The Integrations API from Gorgias — 2 operation(s) for integrations.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Integration
  tags_raw:
  - Integrations
  properties:
  - type: OpenAPI
    url: openapi/gorgias-integrations-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-macros-api
  name: Gorgias Macros API
  description: The Macros API from Gorgias — 2 operation(s) for macros.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Macros
  properties:
  - type: OpenAPI
    url: openapi/gorgias-macros-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-messages-api
  name: Gorgias Messages API
  description: The Messages API from Gorgias — 1 operation(s) for messages.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Message
  tags_raw:
  - Messages
  properties:
  - type: OpenAPI
    url: openapi/gorgias-messages-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-rules-api
  name: Gorgias Rules API
  description: The Rules API from Gorgias — 2 operation(s) for rules.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Rules
  properties:
  - type: OpenAPI
    url: openapi/gorgias-rules-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-surveys-api
  name: Gorgias Surveys API
  description: The Surveys API from Gorgias — 1 operation(s) for surveys.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Surveys
  properties:
  - type: OpenAPI
    url: openapi/gorgias-surveys-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-tags-api
  name: Gorgias Tags API
  description: The Tags API from Gorgias — 3 operation(s) for tags.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Tags
  properties:
  - type: OpenAPI
    url: openapi/gorgias-tags-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-teams-api
  name: Gorgias Teams API
  description: The Teams API from Gorgias — 1 operation(s) for teams.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Team
  tags_raw:
  - Teams
  properties:
  - type: OpenAPI
    url: openapi/gorgias-teams-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-tickets-api
  name: Gorgias Tickets API
  description: The Tickets API from Gorgias — 2 operation(s) for tickets.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Ticketing
  tags_raw:
  - Tickets
  properties:
  - type: OpenAPI
    url: openapi/gorgias-tickets-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-users-api
  name: Gorgias Users API
  description: The Users API from Gorgias — 2 operation(s) for users.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - User
  tags_raw:
  - Users
  properties:
  - type: OpenAPI
    url: openapi/gorgias-users-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-views-api
  name: Gorgias Views API
  description: The Views API from Gorgias — 2 operation(s) for views.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Views
  properties:
  - type: OpenAPI
    url: openapi/gorgias-views-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
- aid: gorgias:gorgias-widgets-api
  name: Gorgias Widgets API
  description: The Widgets API from Gorgias — 2 operation(s) for widgets.
  humanURL: https://developers.gorgias.com/reference/introduction
  baseURL: https://{subdomain}.gorgias.com/api
  tags:
  - Widgets
  properties:
  - type: OpenAPI
    url: openapi/gorgias-widgets-api-openapi.yml
  - type: Documentation
    url: https://developers.gorgias.com/reference/introduction
  - type: GettingStarted
    url: https://developers.gorgias.com/docs
  - type: Authentication
    url: https://developers.gorgias.com/docs/access-tokens-api-keys
  - type: ChangeLog
    url: https://developers.gorgias.com/changelog
common:
- type: VendorFacets
  url: vendor-facets/gorgias-vendor-facets.yml
- type: AgenticAccess
  url: agentic-access/gorgias-agentic-access.yml
- type: VulnerabilityDisclosure
  url: security/gorgias-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/gorgias-domain-security.yml
- type: Authentication
  url: authentication/gorgias-authentication.yml
- type: OAuthScopes
  url: scopes/gorgias-scopes.yml
- url: https://www.gorgias.com/blog
  type: Blog
- type: GitHubOrganization
  url: https://github.com/gorgias
- type: Website
  url: https://www.gorgias.com
- type: Documentation
  url: https://developers.gorgias.com
- type: Help Center
  url: https://docs.gorgias.com/en-US
- type: Pricing
  url: https://www.gorgias.com/pricing
- type: Signup
  url: https://www.gorgias.com/signup
- type: StatusPage
  url: https://status.gorgias.com
- type: ChangeLog
  url: https://developers.gorgias.com/changelog
- type: LinkedIn
  url: https://www.linkedin.com/company/gorgiasio
- type: LlmsText
  url: https://developers.gorgias.com/llms.txt
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

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