Gorgias · Agentic Access
Gorgias Agentic Access

x-agentic-access generated
Gorgias exposes 49 API operations that an AI agent could call, of which 26 are state-changing ‘acting’ operations. This is a recommended x-agentic-access execution contract — the scope, audience, consequence tier, short-lived token constraints, and escalation each action should carry before it is handed to an autonomous agent.
By consequence: 23 read and 26 write.
Contracts are classified heuristically from the provider’s OpenAPI and refresh on every APIs.io network build; audience is bound per deployment. The model follows Curity’s Access Intelligence (apidays Munich 2026). Browse every provider’s agent contracts at agentic-access.apis.io.
Customer SupportHelpdeskEcommerceShopifyTicketsConversations
Operations: 49 Acting: 26 Human-in-the-loop: 0 Method: generated
By consequence

read 23 write 26
Source

Agentic Access

generated: '2026-07-15'
method: generated
source: openapi/gorgias-openapi.yml
description: Recommended x-agentic-access execution contracts, classified heuristically from
  the OpenAPI. A governance starting point for exposing this API to AI agents — review and bind
  audience per deployment. See research/curity/agentic-governance/.
summary:
  operations: 49
  by_action_class:
    connected: 23
    acting: 26
  by_consequence:
    read: 23
    write: 26
  human_in_the_loop_required: 0
operations:
- path: /api/account
  method: get
  operationId: getAccount
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/account/settings
  method: get
  operationId: getAccountSettings
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/account/settings
  method: put
  operationId: updateAccountSettings
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/customers
  method: get
  operationId: listCustomers
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/customers
  method: post
  operationId: createCustomer
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/customers/{id}
  method: get
  operationId: getCustomer
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/customers/{id}
  method: put
  operationId: updateCustomer
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/customers/{id}
  method: delete
  operationId: deleteCustomer
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/tickets
  method: get
  operationId: listTickets
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/tickets
  method: post
  operationId: createTicket
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/tickets/{id}
  method: get
  operationId: getTicket
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/tickets/{id}
  method: put
  operationId: updateTicket
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/tickets/{id}
  method: delete
  operationId: deleteTicket
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/tickets/{id}/messages
  method: get
  operationId: listTicketMessages
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/tickets/{id}/messages
  method: post
  operationId: createTicketMessage
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/tickets/{id}/tags
  method: post
  operationId: addTicketTags
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/tags
  method: get
  operationId: listTags
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/tags
  method: post
  operationId: createTag
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/tags/{id}
  method: get
  operationId: getTag
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/tags/{id}
  method: put
  operationId: updateTag
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/tags/{id}
  method: delete
  operationId: deleteTag
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/macros
  method: get
  operationId: listMacros
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/macros
  method: post
  operationId: createMacro
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/macros/{id}
  method: get
  operationId: getMacro
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/macros/{id}
  method: put
  operationId: updateMacro
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/macros/{id}
  method: delete
  operationId: deleteMacro
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/rules
  method: get
  operationId: listRules
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/rules
  method: post
  operationId: createRule
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/rules/{id}
  method: get
  operationId: getRule
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/rules/{id}
  method: put
  operationId: updateRule
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/rules/{id}
  method: delete
  operationId: deleteRule
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/views
  method: get
  operationId: listViews
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/views
  method: post
  operationId: createView
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/views/{id}/items
  method: get
  operationId: searchViewItems
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/integrations
  method: get
  operationId: listIntegrations
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/integrations
  method: post
  operationId: createIntegration
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/integrations/{id}
  method: get
  operationId: getIntegration
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/integrations/{id}
  method: put
  operationId: updateIntegration
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/integrations/{id}
  method: delete
  operationId: deleteIntegration
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/users
  method: get
  operationId: listUsers
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/users
  method: post
  operationId: createUser
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/users/{id}
  method: get
  operationId: getUser
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/teams
  method: get
  operationId: listTeams
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/teams
  method: post
  operationId: createTeam
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/satisfaction-surveys
  method: get
  operationId: listSatisfactionSurveys
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/satisfaction-surveys
  method: post
  operationId: createSatisfactionSurvey
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/widgets
  method: get
  operationId: listWidgets
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/widgets
  method: post
  operationId: createWidget
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write
- path: /api/widgets/{id}
  method: get
  operationId: getWidget
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
    scope:
    - accounts.read
    - customers.read
    - customers.write
    - openid
    - tickets.read
    - tickets.write