Tidio

aid: tidio
name: Tidio
type: Index
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
url: https://raw.githubusercontent.com/api-evangelist/tidio/refs/heads/main/apis.yml
created: 2026-06-12
modified: 2026-06-12
specificationVersion: '0.19'
description: 'Tidio is a customer service platform used by over 300,000 businesses that combines live chat, AI-powered chatbots
  (Lyro AI), and email ticketing into a unified support workspace. The platform exposes a REST OpenAPI for managing contacts,
  conversations, and tickets, a Webhooks system for real-time event notifications, and a JavaScript Widget SDK for front-end
  customization. API access uses paired client-id and client-secret headers and is gated by plan tier, with full OpenAPI access
  available on Plus and Premium plans. Rate limits range from 10 requests per minute on entry plans to 120 requests per minute
  on Premium. Tidio also offers an AI automation product called Flows for proactive visitor engagement via a no-code builder.

  '
tags:
- live chat
- chatbot
- customer service
- AI
- help desk
- ticketing
- conversations
- contacts
- webhooks
- widget
apis:
- name: Tidio OpenAPI (REST)
  description: 'REST API for managing contacts, conversations, tickets, and operators. Requires Plus or Premium plan for full
    access; Lyro AI plan grants access to product-specific endpoints. Authentication uses X-Tidio-Openapi-Client-Id and X-Tidio-Openapi-Client-Secret
    headers.

    '
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - REST
  - contacts
  - conversations
  - tickets
  properties:
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
  - type: OpenAPI
    url: openapi/tidio-openapi-openapi.yml
- name: Tidio Webhooks
  description: 'Real-time event notifications delivered via HTTP POST to a configured endpoint. Webhooks are available exclusively
    on Plus and Premium plans and are configured via the Developer panel. Supports signature verification and event filtering.

    '
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.tidio.com/docs/webhooks-introduction
  baseURL: https://api.tidio.co
  tags:
  - webhooks
  - real-time
  - events
  properties:
  - type: Documentation
    url: https://developers.tidio.com/docs/webhooks-introduction
  - type: WebhookStructure
    url: https://developers.tidio.com/docs/webhooks-structure
- name: Tidio Widget SDK
  description: 'JavaScript SDK for embedding and customizing the Tidio chat widget on websites. Supports user tracking, custom
    bot triggers, and behavioral customization. Available to all plan tiers.

    '
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.tidio.com/docs/widget-introduction
  baseURL: https://code.tidio.co
  tags:
  - widget
  - JavaScript
  - SDK
  - frontend
  properties:
  - type: Documentation
    url: https://developers.tidio.com/docs/widget-introduction
common:
- type: Website
  url: https://www.tidio.com/
- type: Documentation
  url: https://developers.tidio.com/
- type: Blog
  url: https://www.tidio.com/blog/
- type: Pricing
  url: https://www.tidio.com/pricing/
- type: StatusPage
  url: https://status.tidio.com/
- type: LinkedIn
  url: https://www.linkedin.com/company/tidio-ltd
- type: X
  url: https://twitter.com/tidiochat
- type: Plans
  url: plans/tidio-plans-pricing.yml
- type: RateLimits
  url: rate-limits/tidio-rate-limits.yml
- type: FinOps
  url: finops/tidio-finops.yml
- type: Vocabulary
  url: vocabulary/tidio-vocabulary.yml
- type: JSONLDContext
  url: json-ld/tidio-context.jsonld
- type: BlogRSS
  url: https://www.tidio.com/feed/
- type: Blog
  url: blogs/blogs.json
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com