Tidio

Tidio is a customer service platform used by over 300,000 businesses that combines live chat, AI-powered chatbots (Lyro AI), and email ticketing into a unified support workspace. The platform exposes a REST OpenAPI for managing contacts, conversations, and tickets, a Webhooks system for real-time event notifications, and a JavaScript Widget SDK for front-end customization. API access uses paired client-id and client-secret headers and is gated by plan tier, with full OpenAPI access available on Plus and Premium plans. Rate limits range from 10 requests per minute on entry plans to 120 requests per minute on Premium. Tidio also offers an AI automation product called Flows for proactive visitor engagement via a no-code builder.

Tidio publishes 7 APIs on the APIs.io network, including Contacts API, Departments API, Lyro API, and 4 more. Tagged areas include Live Chat, Chatbots, Customer Service, Artificial Intelligence, and Help Desk.

The Tidio catalog on APIs.io includes 1 JSON-LD context and 1 Spectral governance ruleset.

Tidio’s developer surface includes authentication, documentation, engineering blog, pricing, and 14 more developer resources.

🌐 Visit website 📡 Source on GitHub

48.8/100 developing ▬ flat Agent 28/100 agent aware Full breakdown ↓
scored 2026-08-25 · rubric v0.14.0

AccessFreemiumSelf serve⚡ Free to try

9 APIs

Live Chat Chatbots Customer Service Artificial Intelligence Help Desk Ticketing Conversations Contacts Webhook Widget

Kin Score

Kin Score How this is scored →
scored 2026-08-25 · rubric v0.14.0

Composite quality — 48.8/100 · developing

Contract Quality 15.9 / 25

Developer Ergonomics 4.8 / 20

Access Clarity 11.6 / 20

Operational Transparency 6.2 / 13

Contract Governance 3.0 / 12

Discoverability 7.4 / 10

Agent readiness — 28/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 7 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Surface 0 / 5

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/tidio: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 9

Individual APIs this provider publishes, each with its own machine-readable definition.

Rate Limits 1

Documented rate limits and quota policies.

Tidio Rate Limits

6 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

JSON Schema 2

Standalone JSON Schema definitions for this provider's data models.

Tidio Contact

12 properties

JSON SCHEMA

Tidio Ticket

11 properties

JSON SCHEMA

Examples 2

Example request and response payloads for these APIs.

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Design & Contract 2

Pagination, idempotency, versioning, errors, and events

Vocabulary

Vocabulary

JSONLDContext

JSONLDContext

Access & Security 3

Authentication, authorization, and security posture

TrustCenter

TrustCenter

DomainSecurity

DomainSecurity

Authentication

Authentication

Operate 2

Status, limits, changes, and where to get help

StatusPage

StatusPage

RateLimits

RateLimits

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

Plans

Plans

FinOps

FinOps

Company 5

The organization behind the API

Website

Website

Blog

Blog

LinkedIn

BlogRSS

BlogRSS

Blog

Blog

Other 1

Properties that don't map to a standard resource type

Source (apis.yml)

aid: tidio
name: Tidio
type: Index
accessModel:
  pricing: freemium
  onboarding: self-serve
  trial: false
  try_now: true
  public: false
  label: Freemium · Self-serve signup
  confidence: high
  source:
  - plans
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/tidio.png
url: https://raw.githubusercontent.com/api-evangelist/tidio/refs/heads/main/apis.yml
created: 2026-06-12
modified: 2026-06-12
specificationVersion: '0.23'
description: 'Tidio is a customer service platform used by over 300,000 businesses that combines live chat, AI-powered chatbots
  (Lyro AI), and email ticketing into a unified support workspace. The platform exposes a REST OpenAPI for managing contacts,
  conversations, and tickets, a Webhooks system for real-time event notifications, and a JavaScript Widget SDK for front-end
  customization. API access uses paired client-id and client-secret headers and is gated by plan tier, with full OpenAPI access
  available on Plus and Premium plans. Rate limits range from 10 requests per minute on entry plans to 120 requests per minute
  on Premium. Tidio also offers an AI automation product called Flows for proactive visitor engagement via a no-code builder.

  '
tags:
- Live Chat
- Chatbots
- Customer Service
- Artificial Intelligence
- Help Desk
- Ticketing
- Conversations
- Contacts
- Webhook
- Widget
tags_raw:
- live chat
- chatbot
- customer service
- AI
- help desk
- ticketing
- conversations
- contacts
- webhooks
- widget
apis:
- name: Tidio Webhooks
  description: 'Real-time event notifications delivered via HTTP POST to a configured endpoint. Webhooks are available exclusively
    on Plus and Premium plans and are configured via the Developer panel. Supports signature verification and event filtering.

    '
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.tidio.com/docs/webhooks-introduction
  baseURL: https://api.tidio.co
  tags:
  - Webhook
  - Real-Time
  - Event
  tags_raw:
  - webhooks
  - real-time
  - events
  properties:
  - type: Documentation
    url: https://developers.tidio.com/docs/webhooks-introduction
  - type: WebhookStructure
    url: https://developers.tidio.com/docs/webhooks-structure
- name: Tidio Widget SDK
  description: 'JavaScript SDK for embedding and customizing the Tidio chat widget on websites. Supports user tracking, custom
    bot triggers, and behavioral customization. Available to all plan tiers.

    '
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.tidio.com/docs/widget-introduction
  baseURL: https://code.tidio.co
  tags:
  - Widget
  - JavaScript
  - SDK
  - Frontend
  tags_raw:
  - widget
  - JavaScript
  - SDK
  - frontend
  properties:
  - type: Documentation
    url: https://developers.tidio.com/docs/widget-introduction
- aid: tidio:tidio-contacts-api
  name: Tidio Contacts API
  description: Manage contacts (website visitors identified by name, email, or phone)
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Contacts
  properties:
  - type: OpenAPI
    url: openapi/tidio-contacts-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-departments-api
  name: Tidio Departments API
  description: Retrieve department information
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Departments
  properties:
  - type: OpenAPI
    url: openapi/tidio-departments-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-lyro-api
  name: Tidio Lyro API
  description: Lyro AI data sources and ticket answering
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Lyro
  properties:
  - type: OpenAPI
    url: openapi/tidio-lyro-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-operators-api
  name: Tidio Operators API
  description: Retrieve operator (chat agent) information
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Operators
  properties:
  - type: OpenAPI
    url: openapi/tidio-operators-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-products-api
  name: Tidio Products API
  description: Product catalog for Lyro AI recommendations
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Product
  tags_raw:
  - Products
  properties:
  - type: OpenAPI
    url: openapi/tidio-products-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-project-api
  name: Tidio Project API
  description: Retrieve project information
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Project
  properties:
  - type: OpenAPI
    url: openapi/tidio-project-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-tickets-api
  name: Tidio Tickets API
  description: Manage email tickets and replies
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Tickets
  properties:
  - type: OpenAPI
    url: openapi/tidio-tickets-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
common:
- type: AgenticAccess
  url: agentic-access/tidio-agentic-access.yml
- type: TrustCenter
  url: security/tidio-trust-center.yml
- type: DomainSecurity
  url: security/tidio-domain-security.yml
- type: Authentication
  url: authentication/tidio-authentication.yml
- type: Website
  url: https://www.tidio.com/
- type: Documentation
  url: https://developers.tidio.com/
- type: Blog
  url: https://www.tidio.com/blog/
- type: Pricing
  url: https://www.tidio.com/pricing/
- type: StatusPage
  url: https://status.tidio.com/
- type: LinkedIn
  url: https://www.linkedin.com/company/tidio-ltd
- type: X
  url: https://twitter.com/tidiochat
- type: Plans
  url: plans/tidio-plans-pricing.yml
- type: RateLimits
  url: rate-limits/tidio-rate-limits.yml
- type: FinOps
  url: finops/tidio-finops.yml
- type: Vocabulary
  url: vocabulary/tidio-vocabulary.yml
- type: JSONLDContext
  url: json-ld/tidio-context.jsonld
- type: BlogRSS
  url: https://www.tidio.com/feed/
- type: Blog
  url: blogs/blogs.json
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

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