Tidio

Tidio is a customer service platform used by over 300,000 businesses that combines live chat, AI-powered chatbots (Lyro AI), and email ticketing into a unified support workspace. The platform exposes a REST OpenAPI for managing contacts, conversations, and tickets, a Webhooks system for real-time event notifications, and a JavaScript Widget SDK for front-end customization. API access uses paired client-id and client-secret headers and is gated by plan tier, with full OpenAPI access available on Plus and Premium plans. Rate limits range from 10 requests per minute on entry plans to 120 requests per minute on Premium. Tidio also offers an AI automation product called Flows for proactive visitor engagement via a no-code builder.

Tidio publishes 9 API contracts indexed on the APIs.io network, including Contacts API, Departments API, Lyro API, and 6 more. Tagged areas include Live Chat, Chatbots, Customer Service, Artificial Intelligence, and Help Desk.

The Tidio catalog on APIs.io includes 1 JSON-LD context and 1 Spectral governance ruleset.

Tidio’s developer surface includes authentication, documentation, engineering blog, pricing, and 14 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

39.9/100 developing ▬ flat Agent 30/100 agent ready Front door AI 6/6 dominant saas Full breakdown ↓
scored 2026-10-23 · rubric v0.25.0 · Show this score on your site →

AccessFreemiumSelf serve⚡ Free to try

1 published contract

Live Chat Chatbots Customer Service Artificial Intelligence Help Desk Ticketing Conversations Contacts Webhook Widgets Conversational AI

What this lets a business do 1

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Service Management

BC-430

LyroTickets

GET /tickets

Kin Score

Kin Score How this is scored →
scored 2026-10-23 · rubric v0.25.0

Composite quality — 39.9/100 · developing

Contract Quality 10.8 / 19

Developer Ergonomics 3.6 / 15

Access Clarity 3.9 / 15

Operational Transparency 2.3 / 10

Contract Governance 2.1 / 9

Discoverability 5.0 / 8

Regulatory Posture 3.0 / 15

Create-or-Update Ergonomics 3.3 / 10

Agent readiness — 30/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 7 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

Regulatory Posture applies to this provider. Its tags matched the AI & Biometrics regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/tidio: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Commerce Platform Ecosystems (Shopify, WooCommerce, Stripe Apps)	undeclared	-	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

APIs 9

Individual APIs this provider publishes, each with its own machine-readable definition.

Tidio Webhooks

Real-time event notifications delivered via HTTP POST to a configured endpoint. Webhooks are available exclusively on Plus and Premium plans and are configured via the Developer...

Tidio Widget SDK

JavaScript SDK for embedding and customizing the Tidio chat widget on websites. Supports user tracking, custom bot triggers, and behavioral customization. Available to all plan ...

Tidio Contacts API

Manage contacts (website visitors identified by name, email, or phone)

Tidio Departments API

Retrieve department information

Tidio Lyro API

Lyro AI data sources and ticket answering

Tidio Operators API

Retrieve operator (chat agent) information

Tidio Products API

Product catalog for Lyro AI recommendations

Tidio Project API

Retrieve project information

Tidio Tickets API

Manage email tickets and replies

Scroll for all 9

Open Collections 7

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Tidio OpenAPI (REST) Contacts API

OPEN COLLECTION

Tidio OpenAPI (REST) Contacts Departments API

OPEN COLLECTION

Tidio OpenAPI (REST) Contacts Lyro API

OPEN COLLECTION

Tidio OpenAPI (REST) Contacts Operators API

OPEN COLLECTION

Tidio OpenAPI (REST) Contacts Products API

OPEN COLLECTION

Tidio OpenAPI (REST) Contacts Project API

OPEN COLLECTION

Tidio OpenAPI (REST) Contacts Tickets API

OPEN COLLECTION

Scroll for all 7

Pricing Plans 1

Published pricing tiers and plan structures.

Tidio Plans Pricing

5 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Tidio Rate Limits

6 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Tidio Finops

FINOPS

Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Tidio Context

50 classes · 3 properties

JSON-LD

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Tidio — jsonschema rules

5 rules · 4 warnings 1 info

SPECTRAL

JSON Schema 2

Standalone JSON Schema definitions for this provider's data models.

Tidio Contact

12 properties

JSON SCHEMA

Tidio Ticket

11 properties

JSON SCHEMA

Examples 2

Example request and response payloads for these APIs.

Tidio Get Contacts Example

2 fields

EXAMPLE

Tidio Get Tickets Example

2 fields

EXAMPLE

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Tidio Authentication

apiKey · 2 schemes

SECURITY

Tidio Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Tidio Trust Center

SOC 2, GDPR

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Tidio Agentic Access

26 operations · 15 acting

AGENTIC

Resources

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Design & Contract 2

Pagination, idempotency, versioning, errors, and events

Vocabulary

Vocabulary

JSONLDContext

JSONLDContext

Access & Security 3

Authentication, authorization, and security posture

TrustCenter

TrustCenter

DomainSecurity

DomainSecurity

Authentication

Authentication

Operate 2

Status, limits, changes, and where to get help

StatusPage

StatusPage

RateLimits

RateLimits

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

Plans

Plans

FinOps

FinOps

Company 4

The organization behind the API

Website

Website

Blog

Blog

LinkedIn

BlogRSS

BlogRSS

Other 2

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Source (apis.yml)

aid: tidio
name: Tidio
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: freemium
  onboarding: self-serve
  trial: false
  try_now: true
  public: false
  label: Freemium · Self-serve signup
  confidence: medium
  source:
  - plans
  - authentication
  - security
  generated: '2026-09-03'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/tidio.png
url: https://raw.githubusercontent.com/api-evangelist/tidio/refs/heads/main/apis.yml
created: 2026-06-12
modified: 2026-06-12
specificationVersion: '0.23'
description: 'Tidio is a customer service platform used by over 300,000 businesses that combines live chat, AI-powered chatbots
  (Lyro AI), and email ticketing into a unified support workspace. The platform exposes a REST OpenAPI for managing contacts,
  conversations, and tickets, a Webhooks system for real-time event notifications, and a JavaScript Widget SDK for front-end
  customization. API access uses paired client-id and client-secret headers and is gated by plan tier, with full OpenAPI access
  available on Plus and Premium plans. Rate limits range from 10 requests per minute on entry plans to 120 requests per minute
  on Premium. Tidio also offers an AI automation product called Flows for proactive visitor engagement via a no-code builder.

  '
x-docs-platform: readme
x-docs-platform-confidence: medium
x-docs-platform-checked: 2026-10-17
tags:
- Live Chat
- Chatbots
- Customer Service
- Artificial Intelligence
- Help Desk
- Ticketing
- Conversations
- Contacts
- Webhook
- Widgets
- Conversational AI
tags_raw:
- live chat
- chatbot
- customer service
- AI
- help desk
- ticketing
- conversations
- contacts
- webhooks
- widget
- Conversational AI
apis:
- name: Tidio Webhooks
  description: 'Real-time event notifications delivered via HTTP POST to a configured endpoint. Webhooks are available exclusively
    on Plus and Premium plans and are configured via the Developer panel. Supports signature verification and event filtering.

    '
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.tidio.com/docs/webhooks-introduction
  baseURL: https://api.tidio.co
  tags:
  - Webhook
  - Real-Time
  - Event
  tags_raw:
  - webhooks
  - real-time
  - events
  properties:
  - type: Documentation
    url: https://developers.tidio.com/docs/webhooks-introduction
  - type: WebhookStructure
    url: https://developers.tidio.com/docs/webhooks-structure
- name: Tidio Widget SDK
  description: 'JavaScript SDK for embedding and customizing the Tidio chat widget on websites. Supports user tracking, custom
    bot triggers, and behavioral customization. Available to all plan tiers.

    '
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.tidio.com/docs/widget-introduction
  baseURL: https://code.tidio.co
  tags:
  - Widgets
  - JavaScript
  - SDK
  - Frontend
  tags_raw:
  - widget
  - JavaScript
  - SDK
  - frontend
  properties:
  - type: Documentation
    url: https://developers.tidio.com/docs/widget-introduction
- aid: tidio:tidio-contacts-api
  name: Tidio Contacts API
  description: Manage contacts (website visitors identified by name, email, or phone)
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Contacts
  properties:
  - type: OpenAPI
    url: openapi/tidio-contacts-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-departments-api
  name: Tidio Departments API
  description: Retrieve department information
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Departments
  properties:
  - type: OpenAPI
    url: openapi/tidio-departments-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-lyro-api
  name: Tidio Lyro API
  description: Lyro AI data sources and ticket answering
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Lyro
  properties:
  - type: OpenAPI
    url: openapi/tidio-lyro-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-operators-api
  name: Tidio Operators API
  description: Retrieve operator (chat agent) information
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Operator
  tags_raw:
  - Operators
  properties:
  - type: OpenAPI
    url: openapi/tidio-operators-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-products-api
  name: Tidio Products API
  description: Product catalog for Lyro AI recommendations
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Product
  tags_raw:
  - Products
  properties:
  - type: OpenAPI
    url: openapi/tidio-products-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-project-api
  name: Tidio Project API
  description: Retrieve project information
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Project
  properties:
  - type: OpenAPI
    url: openapi/tidio-project-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-tickets-api
  name: Tidio Tickets API
  description: Manage email tickets and replies
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Ticketing
  tags_raw:
  - Tickets
  properties:
  - type: OpenAPI
    url: openapi/tidio-tickets-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
common:
- type: CapabilityMap
  url: capabilities/tidio-capability-edges.yml
  name: Tidio Business Capability Map
- type: AgenticAccess
  url: agentic-access/tidio-agentic-access.yml
- type: TrustCenter
  url: security/tidio-trust-center.yml
- type: DomainSecurity
  url: security/tidio-domain-security.yml
- type: Authentication
  url: authentication/tidio-authentication.yml
- type: Website
  url: https://www.tidio.com/
- type: Documentation
  url: https://developers.tidio.com/
- type: Blog
  url: https://www.tidio.com/blog/
- type: Pricing
  url: https://www.tidio.com/pricing/
- type: StatusPage
  url: https://status.tidio.com/
- type: LinkedIn
  url: https://www.linkedin.com/company/tidio-ltd
- type: X
  url: https://twitter.com/tidiochat
- type: Plans
  url: plans/tidio-plans-pricing.yml
- type: RateLimits
  url: rate-limits/tidio-rate-limits.yml
- type: FinOps
  url: finops/tidio-finops.yml
- type: Vocabulary
  url: vocabulary/tidio-vocabulary.yml
- type: JSONLDContext
  url: json-ld/tidio-context.jsonld
- type: BlogRSS
  url: https://www.tidio.com/feed/
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

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