Tidio website screenshot

Tidio

Tidio is a customer service platform used by over 300,000 businesses that combines live chat, AI-powered chatbots (Lyro AI), and email ticketing into a unified support workspace. The platform exposes a REST OpenAPI for managing contacts, conversations, and tickets, a Webhooks system for real-time event notifications, and a JavaScript Widget SDK for front-end customization. API access uses paired client-id and client-secret headers and is gated by plan tier, with full OpenAPI access available on Plus and Premium plans. Rate limits range from 10 requests per minute on entry plans to 120 requests per minute on Premium. Tidio also offers an AI automation product called Flows for proactive visitor engagement via a no-code builder.

Tidio publishes 7 APIs on the APIs.io network, including Contacts API, Departments API, Lyro API, and 4 more. Tagged areas include live chat, chatbot, customer service, AI, and help desk.

The Tidio catalog on APIs.io includes 1 JSON-LD context and 1 Spectral governance ruleset.

Tidio’s developer surface includes authentication, documentation, engineering blog, pricing, and 14 more developer resources.

🌐 Visit website 📡 Source on GitHub
55.0/100 developing ▬ flat Agent 41/100 agent ready Full breakdown ↓
scored 2026-08-05 · rubric v0.9.1
AccessFreemiumSelf serve⚡ Free to try
9 APIs
live chatchatbotcustomer serviceAIhelp deskticketingconversationscontactswebhookswidget

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-08-05 · rubric v0.9.1
Composite quality — 55.0/100 · developing
Contract Quality 17.3 / 25
Developer Ergonomics 4.3 / 20
Commercial Clarity 11.6 / 20
Operational Transparency 6.2 / 13
Governance 8.3 / 12
Discoverability 7.4 / 10
Agent readiness — 41/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 8 / 8
Request/Response Examples 7 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/tidio: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 9

Individual APIs this provider publishes, each with its own machine-readable definition.

Tidio Webhooks

Real-time event notifications delivered via HTTP POST to a configured endpoint. Webhooks are available exclusively on Plus and Premium plans and are configured via the Developer...

Tidio Widget SDK

JavaScript SDK for embedding and customizing the Tidio chat widget on websites. Supports user tracking, custom bot triggers, and behavioral customization. Available to all plan ...

Tidio Contacts API

Manage contacts (website visitors identified by name, email, or phone)

Tidio Departments API

Retrieve department information

Tidio Lyro API

Lyro AI data sources and ticket answering

Tidio Operators API

Retrieve operator (chat agent) information

Tidio Products API

Product catalog for Lyro AI recommendations

Tidio Project API

Retrieve project information

Tidio Tickets API

Manage email tickets and replies

Scroll for all 9

Pricing Plans 1

Published pricing tiers and plan structures.

Tidio Plans Pricing

5 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Tidio Rate Limits

6 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Tidio Finops

FINOPS

Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Tidio Context

50 classes · 3 properties

JSON-LD

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Tidio API Rules

5 rules · 4 warnings 1 info

SPECTRAL

JSON Schema 2

Standalone JSON Schema definitions for this provider's data models.

Tidio Contact

12 properties

JSON SCHEMA

Tidio Ticket

11 properties

JSON SCHEMA

Examples 2

Example request and response payloads for these APIs.

Tidio Get Contacts Example

2 fields

EXAMPLE

Tidio Get Tickets Example

2 fields

EXAMPLE

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Tidio Authentication

apiKey · 2 schemes

SECURITY

Tidio Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Tidio Trust Center

SOC 2, GDPR

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Tidio Agentic Access

26 operations · 15 acting

26 operations · 15 acting

AGENTIC

Resources

Documentation 1

Reference material describing how the API behaves

Documentation
Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess
AgenticAccess

Design & Contract 2

Pagination, idempotency, versioning, errors, and events

Vocabulary
Vocabulary
 JSONLDContext
JSONLDContext

Access & Security 3

Authentication, authorization, and security posture

TrustCenter
TrustCenter
 DomainSecurity
DomainSecurity
 Authentication
Authentication

Operate 2

Status, limits, changes, and where to get help

StatusPage
StatusPage
 RateLimits
RateLimits

Commercial 3

Pricing, plans, and the legal terms of use

Pricing
Pricing
 Plans
Plans
 FinOps
FinOps

Company 5

The organization behind the API

Website
Website
 Blog
Blog
 LinkedIn
LinkedIn
 BlogRSS
BlogRSS
 Blog
Blog

Other 1

Properties that don't map to a standard resource type

X
X

Source (apis.yml)

apis.yml Raw ↑ 
aid: tidio
name: Tidio
type: Index
accessModel:
  pricing: freemium
  onboarding: self-serve
  trial: false
  try_now: true
  public: false
  label: Freemium · Self-serve signup
  confidence: high
  source:
  - plans
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/tidio.png
url: https://raw.githubusercontent.com/api-evangelist/tidio/refs/heads/main/apis.yml
created: 2026-06-12
modified: 2026-06-12
specificationVersion: '0.19'
description: 'Tidio is a customer service platform used by over 300,000 businesses that combines live chat, AI-powered chatbots
  (Lyro AI), and email ticketing into a unified support workspace. The platform exposes a REST OpenAPI for managing contacts,
  conversations, and tickets, a Webhooks system for real-time event notifications, and a JavaScript Widget SDK for front-end
  customization. API access uses paired client-id and client-secret headers and is gated by plan tier, with full OpenAPI access
  available on Plus and Premium plans. Rate limits range from 10 requests per minute on entry plans to 120 requests per minute
  on Premium. Tidio also offers an AI automation product called Flows for proactive visitor engagement via a no-code builder.

  '
tags:
- live chat
- chatbot
- customer service
- AI
- help desk
- ticketing
- conversations
- contacts
- webhooks
- widget
apis:
- name: Tidio Webhooks
  description: 'Real-time event notifications delivered via HTTP POST to a configured endpoint. Webhooks are available exclusively
    on Plus and Premium plans and are configured via the Developer panel. Supports signature verification and event filtering.

    '
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.tidio.com/docs/webhooks-introduction
  baseURL: https://api.tidio.co
  tags:
  - webhooks
  - real-time
  - events
  properties:
  - type: Documentation
    url: https://developers.tidio.com/docs/webhooks-introduction
  - type: WebhookStructure
    url: https://developers.tidio.com/docs/webhooks-structure
- name: Tidio Widget SDK
  description: 'JavaScript SDK for embedding and customizing the Tidio chat widget on websites. Supports user tracking, custom
    bot triggers, and behavioral customization. Available to all plan tiers.

    '
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.tidio.com/docs/widget-introduction
  baseURL: https://code.tidio.co
  tags:
  - widget
  - JavaScript
  - SDK
  - frontend
  properties:
  - type: Documentation
    url: https://developers.tidio.com/docs/widget-introduction
- aid: tidio:tidio-contacts-api
  name: Tidio Contacts API
  description: Manage contacts (website visitors identified by name, email, or phone)
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Contacts
  properties:
  - type: OpenAPI
    url: openapi/tidio-contacts-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-departments-api
  name: Tidio Departments API
  description: Retrieve department information
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Departments
  properties:
  - type: OpenAPI
    url: openapi/tidio-departments-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-lyro-api
  name: Tidio Lyro API
  description: Lyro AI data sources and ticket answering
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Lyro
  properties:
  - type: OpenAPI
    url: openapi/tidio-lyro-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-operators-api
  name: Tidio Operators API
  description: Retrieve operator (chat agent) information
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Operators
  properties:
  - type: OpenAPI
    url: openapi/tidio-operators-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-products-api
  name: Tidio Products API
  description: Product catalog for Lyro AI recommendations
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Products
  properties:
  - type: OpenAPI
    url: openapi/tidio-products-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-project-api
  name: Tidio Project API
  description: Retrieve project information
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Project
  properties:
  - type: OpenAPI
    url: openapi/tidio-project-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
- aid: tidio:tidio-tickets-api
  name: Tidio Tickets API
  description: Manage email tickets and replies
  humanURL: https://developers.tidio.com/docs/openapi-enable
  baseURL: https://api.tidio.co
  tags:
  - Tickets
  properties:
  - type: OpenAPI
    url: openapi/tidio-tickets-api-openapi.yml
  - type: Documentation
    url: https://developers.tidio.com/docs/openapi-enable
  - type: RateLimits
    url: https://developers.tidio.com/docs/openapi-rate-limiting
common:
- type: AgenticAccess
  url: agentic-access/tidio-agentic-access.yml
- type: TrustCenter
  url: security/tidio-trust-center.yml
- type: DomainSecurity
  url: security/tidio-domain-security.yml
- type: Authentication
  url: authentication/tidio-authentication.yml
- type: Website
  url: https://www.tidio.com/
- type: Documentation
  url: https://developers.tidio.com/
- type: Blog
  url: https://www.tidio.com/blog/
- type: Pricing
  url: https://www.tidio.com/pricing/
- type: StatusPage
  url: https://status.tidio.com/
- type: LinkedIn
  url: https://www.linkedin.com/company/tidio-ltd
- type: X
  url: https://twitter.com/tidiochat
- type: Plans
  url: plans/tidio-plans-pricing.yml
- type: RateLimits
  url: rate-limits/tidio-rate-limits.yml
- type: FinOps
  url: finops/tidio-finops.yml
- type: Vocabulary
  url: vocabulary/tidio-vocabulary.yml
- type: JSONLDContext
  url: json-ld/tidio-context.jsonld
- type: BlogRSS
  url: https://www.tidio.com/feed/
- type: Blog
  url: blogs/blogs.json
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com