Tidio · FinOps Profile

Tidio Finops

Name: Tidio Finops
Creator: Tidio
Keywords: live chat, chatbot, customer service, AI, help desk, ticketing, conversations, contacts, webhooks, widget

Tidio Finops is the FinOps profile for Tidio on the APIs.io network.

It defines 3 billable meters.

Tagged areas include live chat, chatbot, customer service, AI, and help desk.

Category:

live chatchatbotcustomer serviceAIhelp deskticketingconversationscontactswebhookswidget

Framework Alignment

FOCUS Columns

Meters

Billable Conversations

Unit: conversation

A conversation is counted as billable when a real visitor or customer sends a message to the widget or email inbox. Internal test conversations and spam are excluded. Unused quota does not roll over between billing periods.

Lyro AI Conversations

Unit: lyro_conversation

A Lyro AI conversation is counted each time the AI agent handles an end-user session. Metered per quota bucket purchased as an add-on or included in Premium. Pay-per-resolution variant available on Premium.

Flows Visitors Reached

Unit: flows_visitor

A Flows visitor is counted each time a proactive automation (Flow) is triggered for a unique visitor session. Sold in quota buckets as an add-on or bundled in entry plans.