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OpenAPI Specification

openapi: 3.2.0
info:
  title: Tidio OpenAPI (REST) Contacts Departments API
  description: 'REST API for managing contacts, conversations, tickets, operators, and Lyro AI data sources. Requires Plus or Premium plan for full access; Lyro AI plan grants access to Lyro-specific endpoints. Authentication uses paired X-Tidio-Openapi-Client-Id and X-Tidio-Openapi-Client-Secret headers. Rate limits range from 10 requests per minute (entry plans) to 120 requests per minute (Premium).

    '
  version: '1'
  contact:
    name: Tidio Developer Support
    url: https://developers.tidio.com/support
  termsOfService: https://www.tidio.com/terms/
  license:
    name: Proprietary
    url: https://www.tidio.com/terms/
servers:
- url: https://api.tidio.co
  description: Tidio REST API
security:
- clientId: []
  clientSecret: []
tags:
- name: Departments
  description: Retrieve department information
paths:
  /departments:
    get:
      operationId: getDepartments
      tags:
      - Departments
      summary: Get departments
      description: Returns all departments including the default General department.
      responses:
        '200':
          description: List of departments
          content:
            application/json:
              schema:
                type: object
                properties:
                  departments:
                    type: array
                    items:
                      $ref: '#/components/schemas/Department'
components:
  schemas:
    Department:
      type: object
      properties:
        id:
          type: string
          format: uuid
        name:
          type: string
  securitySchemes:
    clientId:
      type: apiKey
      in: header
      name: X-Tidio-Openapi-Client-Id
    clientSecret:
      type: apiKey
      in: header
      name: X-Tidio-Openapi-Client-Secret