Trengo

Trengo is an omnichannel customer-engagement and shared-inbox platform that unifies email, WhatsApp, live chat, voice, SMS, and social channels into one team inbox with AI agents. The Trengo REST API (app.trengo.com/api/v2) lets you create and manage tickets, contacts, messages, channels, teams, users, labels, custom fields, webhooks, and WhatsApp templates programmatically with Bearer-token authentication.

Trengo publishes 8 APIs on the APIs.io network, including Channels API, Contacts API, Labels and Custom Fields API, and 5 more. Tagged areas include Customer Engagement, Omnichannel, Shared Inbox, Messaging, and WhatsApp.

Trengo’s developer surface includes authentication, documentation, engineering blog, and 9 more developer resources.

🌐 Visit website 📡 Source on GitHub

37.2/100 thin ▬ flat Agent 22/100 agent aware Full breakdown ↓
scored 2026-08-25 · rubric v0.14.0

AccessPaidSelf serve

8 APIs

Customer Engagement Omnichannel Shared Inbox Messaging WhatsApp Customer-Support

Kin Score

Kin Score How this is scored →
scored 2026-08-25 · rubric v0.14.0

Composite quality — 37.2/100 · thin

Contract Quality 13.8 / 25

Developer Ergonomics 3.8 / 20

Access Clarity 9.5 / 20

Operational Transparency 2.7 / 13

Contract Governance 0.0 / 12

Discoverability 7.4 / 10

Agent readiness — 22/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Surface 0 / 5

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/trengo: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 8

Individual APIs this provider publishes, each with its own machine-readable definition.

Open Collections 10

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Rate Limits 1

Documented rate limits and quota policies.

Trengo Rate Limits

1 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Access & Security 4

Authentication, authorization, and security posture

TrustCenter

TrustCenter

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

DomainSecurity

Authentication

Authentication

Operate 1

Status, limits, changes, and where to get help

RateLimits

RateLimits

Commercial 2

Pricing, plans, and the legal terms of use

Plans

Plans

FinOps

FinOps

Company 3

The organization behind the API

LinkedIn

Website

Website

Blog

Blog

Source (apis.yml)

aid: trengo
url: https://raw.githubusercontent.com/api-evangelist/trengo/refs/heads/main/apis.yml
name: Trengo
kind: company
description: Trengo is an omnichannel customer-engagement and shared-inbox platform that unifies email, WhatsApp, live chat,
  voice, SMS, and social channels into one team inbox with AI agents. The Trengo REST API (app.trengo.com/api/v2) lets you
  create and manage tickets, contacts, messages, channels, teams, users, labels, custom fields, webhooks, and WhatsApp templates
  programmatically with Bearer-token authentication.
accessModel:
  pricing: paid
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Paid · Self-serve signup
  confidence: high
  source:
  - plans
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/trengo.png
tags:
- Customer Engagement
- Omnichannel
- Shared Inbox
- Messaging
- WhatsApp
- Customer-Support
tags_raw:
- Customer Engagement
- Omnichannel
- Shared Inbox
- Messaging
- WhatsApp
- Customer Support
created: '2026-06-20'
modified: '2026-06-20'
specificationVersion: '0.23'
apis:
- aid: trengo:trengo-channels-api
  name: Trengo Channels API
  description: List connected channels.
  humanURL: https://developers.trengo.com/reference/list-all-tickets
  baseURL: https://app.trengo.com/api/v2
  tags:
  - Channels
  properties:
  - type: OpenAPI
    url: openapi/trengo-channels-api-openapi.yml
  - type: Documentation
    url: https://developers.trengo.com/docs/welcome
  - type: APIReference
    url: https://developers.trengo.com/reference/list-all-tickets
  - type: PostmanCollection
    url: collections/trengo.postman_collection.json
  - type: OpenCollection
    url: collections/trengo.opencollection.json
  - type: APIReference
    url: https://developers.trengo.com/reference
  - type: APIReference
    url: https://developers.trengo.com/reference/list-all-messages
  - type: Documentation
    url: https://developers.trengo.com/docs/configuration
- aid: trengo:trengo-contacts-api
  name: Trengo Contacts API
  description: Manage contacts and contact profiles.
  humanURL: https://developers.trengo.com/reference/list-all-tickets
  baseURL: https://app.trengo.com/api/v2
  tags:
  - Contacts
  properties:
  - type: OpenAPI
    url: openapi/trengo-contacts-api-openapi.yml
  - type: Documentation
    url: https://developers.trengo.com/docs/welcome
  - type: APIReference
    url: https://developers.trengo.com/reference/list-all-tickets
  - type: PostmanCollection
    url: collections/trengo.postman_collection.json
  - type: OpenCollection
    url: collections/trengo.opencollection.json
  - type: APIReference
    url: https://developers.trengo.com/reference
  - type: APIReference
    url: https://developers.trengo.com/reference/list-all-messages
  - type: Documentation
    url: https://developers.trengo.com/docs/configuration
- aid: trengo:trengo-labels-and-custom-fields-api
  name: Trengo Labels and Custom Fields API
  description: Manage labels and custom fields.
  humanURL: https://developers.trengo.com/reference/list-all-tickets
  baseURL: https://app.trengo.com/api/v2
  tags:
  - Labels and Custom Fields
  properties:
  - type: OpenAPI
    url: openapi/trengo-labels-and-custom-fields-api-openapi.yml
  - type: Documentation
    url: https://developers.trengo.com/docs/welcome
  - type: APIReference
    url: https://developers.trengo.com/reference/list-all-tickets
  - type: PostmanCollection
    url: collections/trengo.postman_collection.json
  - type: OpenCollection
    url: collections/trengo.opencollection.json
  - type: APIReference
    url: https://developers.trengo.com/reference
  - type: APIReference
    url: https://developers.trengo.com/reference/list-all-messages
  - type: Documentation
    url: https://developers.trengo.com/docs/configuration
- aid: trengo:trengo-messages-api
  name: Trengo Messages API
  description: List and send text and media messages on a ticket.
  humanURL: https://developers.trengo.com/reference/list-all-tickets
  baseURL: https://app.trengo.com/api/v2
  tags:
  - Message
  tags_raw:
  - Messages
  properties:
  - type: OpenAPI
    url: openapi/trengo-messages-api-openapi.yml
  - type: Documentation
    url: https://developers.trengo.com/docs/welcome
  - type: APIReference
    url: https://developers.trengo.com/reference/list-all-tickets
  - type: PostmanCollection
    url: collections/trengo.postman_collection.json
  - type: OpenCollection
    url: collections/trengo.opencollection.json
  - type: APIReference
    url: https://developers.trengo.com/reference
  - type: APIReference
    url: https://developers.trengo.com/reference/list-all-messages
  - type: Documentation
    url: https://developers.trengo.com/docs/configuration
- aid: trengo:trengo-teams-and-users-api
  name: Trengo Teams and Users API
  description: Manage teams and list agents.
  humanURL: https://developers.trengo.com/reference/list-all-tickets
  baseURL: https://app.trengo.com/api/v2
  tags:
  - Teams and Users
  properties:
  - type: OpenAPI
    url: openapi/trengo-teams-and-users-api-openapi.yml
  - type: Documentation
    url: https://developers.trengo.com/docs/welcome
  - type: APIReference
    url: https://developers.trengo.com/reference/list-all-tickets
  - type: PostmanCollection
    url: collections/trengo.postman_collection.json
  - type: OpenCollection
    url: collections/trengo.opencollection.json
  - type: APIReference
    url: https://developers.trengo.com/reference
  - type: APIReference
    url: https://developers.trengo.com/reference/list-all-messages
  - type: Documentation
    url: https://developers.trengo.com/docs/configuration
- aid: trengo:trengo-tickets-api
  name: Trengo Tickets API
  description: Create, list, assign, label, and close conversations.
  humanURL: https://developers.trengo.com/reference/list-all-tickets
  baseURL: https://app.trengo.com/api/v2
  tags:
  - Tickets
  properties:
  - type: OpenAPI
    url: openapi/trengo-tickets-api-openapi.yml
  - type: Documentation
    url: https://developers.trengo.com/docs/welcome
  - type: APIReference
    url: https://developers.trengo.com/reference/list-all-tickets
  - type: PostmanCollection
    url: collections/trengo.postman_collection.json
  - type: OpenCollection
    url: collections/trengo.opencollection.json
  - type: APIReference
    url: https://developers.trengo.com/reference
  - type: APIReference
    url: https://developers.trengo.com/reference/list-all-messages
  - type: Documentation
    url: https://developers.trengo.com/docs/configuration
- aid: trengo:trengo-webhooks-api
  name: Trengo Webhooks API
  description: Register and manage webhook subscriptions.
  humanURL: https://developers.trengo.com/reference/list-all-tickets
  baseURL: https://app.trengo.com/api/v2
  tags:
  - Webhook
  tags_raw:
  - Webhooks
  properties:
  - type: OpenAPI
    url: openapi/trengo-webhooks-api-openapi.yml
  - type: Documentation
    url: https://developers.trengo.com/docs/welcome
  - type: APIReference
    url: https://developers.trengo.com/reference/list-all-tickets
  - type: PostmanCollection
    url: collections/trengo.postman_collection.json
  - type: OpenCollection
    url: collections/trengo.opencollection.json
  - type: APIReference
    url: https://developers.trengo.com/reference
  - type: APIReference
    url: https://developers.trengo.com/reference/list-all-messages
  - type: Documentation
    url: https://developers.trengo.com/docs/configuration
- aid: trengo:trengo-whatsapp-api
  name: Trengo WhatsApp API
  description: Send approved WhatsApp Business templates.
  humanURL: https://developers.trengo.com/reference/list-all-tickets
  baseURL: https://app.trengo.com/api/v2
  tags:
  - WhatsApp
  properties:
  - type: OpenAPI
    url: openapi/trengo-whatsapp-api-openapi.yml
  - type: Documentation
    url: https://developers.trengo.com/docs/welcome
  - type: APIReference
    url: https://developers.trengo.com/reference/list-all-tickets
  - type: PostmanCollection
    url: collections/trengo.postman_collection.json
  - type: OpenCollection
    url: collections/trengo.opencollection.json
  - type: APIReference
    url: https://developers.trengo.com/reference
  - type: APIReference
    url: https://developers.trengo.com/reference/list-all-messages
  - type: Documentation
    url: https://developers.trengo.com/docs/configuration
common:
- type: AgenticAccess
  url: agentic-access/trengo-agentic-access.yml
- type: TrustCenter
  url: security/trengo-trust-center.yml
- type: VulnerabilityDisclosure
  url: security/trengo-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/trengo-domain-security.yml
- type: Authentication
  url: authentication/trengo-authentication.yml
- type: LinkedIn
  url: https://www.linkedin.com/company/trengo
- type: Website
  url: https://trengo.com/
- type: Documentation
  url: https://developers.trengo.com/docs/welcome
- type: Plans
  url: plans/trengo-plans-pricing.yml
- type: RateLimits
  url: rate-limits/trengo-rate-limits.yml
- type: FinOps
  url: finops/trengo-finops.yml
- url: https://trengo.com/blog
  type: Blog
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

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