Trengo Messages API

openapi: 3.0.1
info:
  title: Trengo Channels Messages API
  description: REST API for the Trengo omnichannel customer-engagement platform. Manage tickets (conversations), contacts and profiles, messages, channels, teams and users, labels and custom fields, webhooks, and outbound WhatsApp templates across email, WhatsApp, live chat, voice, SMS, and social channels. All requests authenticate with a personal access token sent as an HTTP Bearer token.
  termsOfService: https://trengo.com/terms-conditions
  contact:
    name: Trengo Support
    url: https://developers.trengo.com/docs/welcome
  version: '2.0'
servers:
- url: https://app.trengo.com/api/v2
  description: Trengo REST API v2
security:
- bearerAuth: []
tags:
- name: Messages
  description: List and send text and media messages on a ticket.
paths:
  /tickets/{ticket_id}/messages:
    get:
      operationId: listMessages
      tags:
      - Messages
      summary: List all messages
      description: Returns all messages for the given ticket.
      parameters:
      - $ref: '#/components/parameters/TicketId'
      - name: page
        in: query
        schema:
          type: integer
          default: 1
      responses:
        '200':
          description: A paginated list of messages.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/MessageList'
        '429':
          $ref: '#/components/responses/TooManyRequests'
    post:
      operationId: sendMessage
      tags:
      - Messages
      summary: Send a ticket message
      description: Sends an outbound text message on the ticket's channel.
      parameters:
      - $ref: '#/components/parameters/TicketId'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SendMessageRequest'
      responses:
        '201':
          description: The sent message.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Message'
        '429':
          $ref: '#/components/responses/TooManyRequests'
  /tickets/{ticket_id}/messages/media:
    post:
      operationId: sendMediaMessage
      tags:
      - Messages
      summary: Send a ticket media message
      description: Sends an outbound message with one or more media attachments.
      parameters:
      - $ref: '#/components/parameters/TicketId'
      requestBody:
        required: true
        content:
          multipart/form-data:
            schema:
              type: object
              properties:
                body:
                  type: string
                file:
                  type: string
                  format: binary
      responses:
        '201':
          description: The sent media message.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Message'
        '429':
          $ref: '#/components/responses/TooManyRequests'
components:
  schemas:
    MessageList:
      type: object
      properties:
        data:
          type: array
          items:
            $ref: '#/components/schemas/Message'
        meta:
          $ref: '#/components/schemas/PaginationMeta'
    SendMessageRequest:
      type: object
      required:
      - body
      properties:
        body:
          type: string
          description: The message text to send.
        internal_note:
          type: boolean
          description: When true, posts an internal note instead of an outbound message.
    PaginationMeta:
      type: object
      properties:
        current_page:
          type: integer
        last_page:
          type: integer
        per_page:
          type: integer
        total:
          type: integer
    Message:
      type: object
      properties:
        id:
          type: integer
          format: int32
        ticket_id:
          type: integer
          format: int32
        body:
          type: string
        type:
          type: string
          enum:
          - INBOUND
          - OUTBOUND
        attachments:
          type: array
          items:
            type: object
            properties:
              url:
                type: string
              filename:
                type: string
        created_at:
          type: string
          format: date-time
  parameters:
    TicketId:
      name: ticket_id
      in: path
      required: true
      schema:
        type: integer
        format: int32
  responses:
    TooManyRequests:
      description: Rate limit exceeded (120 requests per minute per token). Honor the Retry-After and X-RateLimit-Reset response headers.
      headers:
        Retry-After:
          schema:
            type: integer
          description: Seconds to wait before retrying.
        X-RateLimit-Reset:
          schema:
            type: integer
          description: Unix timestamp when the limit resets.
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: 'Personal access token generated in the Trengo account, sent as `Authorization: Bearer {TOKEN}`.'