Trengo · FinOps Profile

Trengo Finops

FinOps view of Trengo spend. Trengo bills a per-seat subscription (Boost, Pro, Enterprise) that bundles included users and a monthly/annual conversation allowance, plus usage-based overages for additional conversations, AI-powered conversations, and additional seats. The REST API is not separately metered; programmatic activity consumes the same conversation and seat pools as the inbox UI.

Trengo Finops is the FinOps profile for Trengo on the APIs.io network, aligned with the FinOps Foundation Framework.

It defines 4 billable meters, billed in EUR, on a monthly cycle, and pricing category subscription-plus-usage.

The profile maps 8 FOCUS columns for cost-allocation reporting.

Tagged areas include Customer Engagement, Omnichannel, Shared Inbox, Messaging, and WhatsApp.

Category: Customer Engagement and Communications Pricing: Subscription-Plus-Usage Billing: Monthly FOCUS v1.3
Customer EngagementOmnichannelShared InboxMessagingWhatsAppFinOpsCost ManagementFOCUS

Framework Alignment

Framework
FinOps Foundation Framework
Data Spec
FOCUS v1.3

Charge Categories

SubscriptionUsageAdjustment

FOCUS Columns

BillingCurrency
EUR
ChargeCategory
Subscription
InvoiceIssuerName
Trengo
PricingCategory
Subscription-Plus-Usage
ProviderName
Trengo
PublisherName
Trengo
ServiceCategory
Customer Engagement and Communications
ServiceName
Trengo

Meters

seats
Unit: users
Active user seats, included up to the plan allowance then billed per additional user.
conversations
Unit: conversations
Conversations handled, included up to the plan allowance then billed per 100 overage.
ai_conversations
Unit: conversations
AI-powered conversations, billed per conversation on top of the base plan.
channel_messages
Unit: messages
Outbound channel messages (e.g. WhatsApp templates) that may incur pass-through provider charges.

Sources