Freshsales

Freshsales is the CRM application from Freshworks designed for sales teams, offering contact and account management, deal pipelines, AI-powered lead scoring, built-in phone and email, sales sequences, and CPQ. The Freshsales REST API enables CRUD access to contacts, accounts, deals, tasks, appointments, notes, and products for building integrations and sales workflow automation.

Freshsales publishes 13 API contracts indexed on the APIs.io network, including Appointments API, Calls API, Contacts API, and 10 more. Tagged areas include CRM, Sales, Contacts, Deals, and Pipelines.

The Freshsales catalog on APIs.io includes 1 Spectral governance ruleset.

Freshsales’ developer surface includes authentication, documentation, signup flow, pricing, support, and 9 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

36.1/100 thin ▬ flat Agent 19/100 agent aware saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

1 published contract

CRM Sales Contacts Deals Pipelines Lead Management Freshworks

What this lets a business do 2

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Sales Management

BC-410

DealsProductsSales Accounts

POST /deals GET /deals/view/{view_id} POST /sales_accounts POST /cpq/products

Customer Relationship Management

BC-420

Contacts

POST /contacts POST /contacts/upsert POST /contacts/bulk_upsert

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 36.1/100 · thin

Contract Quality 9.1 / 19

Developer Ergonomics 5.4 / 15

Access Clarity 3.2 / 15

Operational Transparency 1.3 / 10

Contract Governance 1.2 / 9

Discoverability 5.0 / 8

Regulatory Posture 3.4 / 15

Create-or-Update Ergonomics 2.2 / 10

Agent readiness — 19/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link

10 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Access Clarity scores 21.1 — up to +15.8 composite points
Developer Ergonomics scores 35.7 — up to +12.9 composite points
Contract Quality scores 48.7 — up to +12.8 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/freshsales/apis.yml: open an issue on github.com/api-evangelist/freshsales to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Standards implemented 1

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

OpenAPI

measured — observed by APIs.io (published)

APIs 13

Individual APIs this provider publishes, each with its own machine-readable definition.

Freshsales CRM API

REST API for managing contacts, sales accounts, deals, tasks, appointments, notes, and CPQ products in Freshsales. Authentication uses a token-based scheme via the Authorization...

Freshsales Appointments API

The Appointments API from Freshsales — 2 operation(s) for appointments.

Freshsales Calls API

The Calls API from Freshsales — 1 operation(s) for calls.

Freshsales Contacts API

The Contacts API from Freshsales — 7 operation(s) for contacts.

Freshsales Deals API

The Deals API from Freshsales — 3 operation(s) for deals.

Freshsales Jobs API

The Jobs API from Freshsales — 1 operation(s) for jobs.

Freshsales Lists API

The Lists API from Freshsales — 2 operation(s) for lists.

Freshsales Notes API

The Notes API from Freshsales — 2 operation(s) for notes.

Freshsales Products API

The Products API from Freshsales — 2 operation(s) for products.

Freshsales Search API

The Search API from Freshsales — 1 operation(s) for search.

Freshsales Tasks API

The Tasks API from Freshsales — 2 operation(s) for tasks.

Freshsales Sales Accounts API

The Sales Accounts API from Freshsales — 3 operation(s) for sales accounts.

Freshsales Sales Activities API

The Sales Activities API from Freshsales — 1 operation(s) for sales activities.

Scroll for all 13

Open Collections 13

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Freshsales CRM Appointments API

OPEN COLLECTION

Freshsales CRM Appointments Calls API

OPEN COLLECTION

Freshsales CRM Appointments Contacts API

OPEN COLLECTION

Freshsales CRM Appointments Deals API

OPEN COLLECTION

Freshsales CRM Appointments Jobs API

OPEN COLLECTION

Freshsales CRM Appointments Lists API

OPEN COLLECTION

Freshsales CRM Appointments Notes API

OPEN COLLECTION

Freshsales CRM Appointments Products API

OPEN COLLECTION

Freshsales CRM Appointments SalesAccounts API

OPEN COLLECTION

Freshsales CRM Appointments SalesActivities API

OPEN COLLECTION

Freshsales CRM Appointments Search API

OPEN COLLECTION

Freshsales CRM Appointments Tasks API

OPEN COLLECTION

Freshsales CRM API

OPEN COLLECTION

Scroll for all 13

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Freshsales API Rules

55 rules · 53 errors 1 warnings 1 info

SPECTRAL

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Freshsales Authentication

apiKey · 1 scheme

SECURITY

Freshsales Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Freshsales Vulnerability Disclosure

Hackerone · security.txt · contact published

SECURITY

Freshsales Trust Center

SOC 2, ISO 27001, CSA STAR

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Freshsales Agentic Access

42 operations · 27 acting

AGENTIC

Resources

Get Started 2

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

Signup

Signup

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 4

Authentication, authorization, and security posture

TrustCenter

TrustCenter

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

DomainSecurity

Authentication

Authentication

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 1

Pricing, plans, and the legal terms of use

Pricing

Pricing

Company 2

The organization behind the API

LinkedIn

Website

Website

Other 1

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Source (apis.yml)

aid: freshsales
name: Freshsales
description: Freshsales is the CRM application from Freshworks designed for sales teams, offering contact and account management,
  deal pipelines, AI-powered lead scoring, built-in phone and email, sales sequences, and CPQ. The Freshsales REST API enables
  CRUD access to contacts, accounts, deals, tasks, appointments, notes, and products for building integrations and sales workflow
  automation.
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-11-06'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/freshsales.png
tags:
- CRM
- Sales
- Contacts
- Deals
- Pipelines
- Lead Management
- Freshworks
tags_raw:
- CRM
- Sales
- Contacts
- Deals
- Pipeline
- Lead Management
- Freshworks
url: https://raw.githubusercontent.com/api-evangelist/freshsales/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-11'
specificationVersion: '0.23'
apis:
- aid: freshsales:crm-api
  name: Freshsales CRM API
  description: REST API for managing contacts, sales accounts, deals, tasks, appointments, notes, and CPQ products in Freshsales.
    Authentication uses a token-based scheme via the Authorization header tied to a bundle alias-specific subdomain.
  humanURL: https://developers.freshworks.com/crm/api/
  baseURL: https://<bundle-alias>.myfreshworks.com/crm/sales/api
  tags:
  - CRM
  - Contacts
  - Deals
  - Account
  - Task
  tags_raw:
  - CRM
  - Contacts
  - Deals
  - Accounts
  - Tasks
  properties:
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
- aid: freshsales:freshsales-appointments-api
  name: Freshsales Appointments API
  description: The Appointments API from Freshsales — 2 operation(s) for appointments.
  humanURL: https://developers.freshworks.com/crm/api/
  baseURL: https://<bundle-alias>.myfreshworks.com/crm/sales/api
  tags:
  - Appointments
  properties:
  - type: OpenAPI
    url: openapi/freshsales-appointments-api-openapi.yml
- aid: freshsales:freshsales-calls-api
  name: Freshsales Calls API
  description: The Calls API from Freshsales — 1 operation(s) for calls.
  humanURL: https://developers.freshworks.com/crm/api/
  baseURL: https://<bundle-alias>.myfreshworks.com/crm/sales/api
  tags:
  - Calls
  properties:
  - type: OpenAPI
    url: openapi/freshsales-calls-api-openapi.yml
- aid: freshsales:freshsales-contacts-api
  name: Freshsales Contacts API
  description: The Contacts API from Freshsales — 7 operation(s) for contacts.
  humanURL: https://developers.freshworks.com/crm/api/
  baseURL: https://<bundle-alias>.myfreshworks.com/crm/sales/api
  tags:
  - Contacts
  properties:
  - type: OpenAPI
    url: openapi/freshsales-contacts-api-openapi.yml
- aid: freshsales:freshsales-deals-api
  name: Freshsales Deals API
  description: The Deals API from Freshsales — 3 operation(s) for deals.
  humanURL: https://developers.freshworks.com/crm/api/
  baseURL: https://<bundle-alias>.myfreshworks.com/crm/sales/api
  tags:
  - Deals
  properties:
  - type: OpenAPI
    url: openapi/freshsales-deals-api-openapi.yml
- aid: freshsales:freshsales-jobs-api
  name: Freshsales Jobs API
  description: The Jobs API from Freshsales — 1 operation(s) for jobs.
  humanURL: https://developers.freshworks.com/crm/api/
  baseURL: https://<bundle-alias>.myfreshworks.com/crm/sales/api
  tags:
  - Job
  tags_raw:
  - Jobs
  properties:
  - type: OpenAPI
    url: openapi/freshsales-jobs-api-openapi.yml
- aid: freshsales:freshsales-lists-api
  name: Freshsales Lists API
  description: The Lists API from Freshsales — 2 operation(s) for lists.
  humanURL: https://developers.freshworks.com/crm/api/
  baseURL: https://<bundle-alias>.myfreshworks.com/crm/sales/api
  tags:
  - List
  tags_raw:
  - Lists
  properties:
  - type: OpenAPI
    url: openapi/freshsales-lists-api-openapi.yml
- aid: freshsales:freshsales-notes-api
  name: Freshsales Notes API
  description: The Notes API from Freshsales — 2 operation(s) for notes.
  humanURL: https://developers.freshworks.com/crm/api/
  baseURL: https://<bundle-alias>.myfreshworks.com/crm/sales/api
  tags:
  - Notes
  properties:
  - type: OpenAPI
    url: openapi/freshsales-notes-api-openapi.yml
- aid: freshsales:freshsales-products-api
  name: Freshsales Products API
  description: The Products API from Freshsales — 2 operation(s) for products.
  humanURL: https://developers.freshworks.com/crm/api/
  baseURL: https://<bundle-alias>.myfreshworks.com/crm/sales/api
  tags:
  - Product
  tags_raw:
  - Products
  properties:
  - type: OpenAPI
    url: openapi/freshsales-products-api-openapi.yml
- aid: freshsales:freshsales-search-api
  name: Freshsales Search API
  description: The Search API from Freshsales — 1 operation(s) for search.
  humanURL: https://developers.freshworks.com/crm/api/
  baseURL: https://<bundle-alias>.myfreshworks.com/crm/sales/api
  tags:
  - Search
  properties:
  - type: OpenAPI
    url: openapi/freshsales-search-api-openapi.yml
- aid: freshsales:freshsales-tasks-api
  name: Freshsales Tasks API
  description: The Tasks API from Freshsales — 2 operation(s) for tasks.
  humanURL: https://developers.freshworks.com/crm/api/
  baseURL: https://<bundle-alias>.myfreshworks.com/crm/sales/api
  tags:
  - Task
  tags_raw:
  - Tasks
  properties:
  - type: OpenAPI
    url: openapi/freshsales-tasks-api-openapi.yml
- aid: freshsales:freshsales-sales-accounts-api
  name: Freshsales Sales Accounts API
  description: The Sales Accounts API from Freshsales — 3 operation(s) for sales accounts.
  humanURL: https://developers.freshworks.com/crm/api/
  baseURL: https://<bundle-alias>.myfreshworks.com/crm/sales/api
  tags:
  - SalesAccounts
  tags_raw:
  - Sales Accounts
  properties:
  - type: OpenAPI
    url: openapi/freshsales-sales-accounts-api-openapi.yml
- aid: freshsales:freshsales-sales-activities-api
  name: Freshsales Sales Activities API
  description: The Sales Activities API from Freshsales — 1 operation(s) for sales activities.
  humanURL: https://developers.freshworks.com/crm/api/
  baseURL: https://<bundle-alias>.myfreshworks.com/crm/sales/api
  tags:
  - Sales Activities
  properties:
  - type: OpenAPI
    url: openapi/freshsales-sales-activities-api-openapi.yml
common:
- type: CapabilityMap
  url: capabilities/freshsales-capability-edges.yml
  name: Freshsales Business Capability Map
- type: AgenticAccess
  url: agentic-access/freshsales-agentic-access.yml
- type: TrustCenter
  url: security/freshsales-trust-center.yml
- type: VulnerabilityDisclosure
  url: security/freshsales-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/freshsales-domain-security.yml
- type: Authentication
  url: authentication/freshsales-authentication.yml
- type: GitHubOrganization
  url: https://github.com/freshworks
- type: LinkedIn
  url: https://www.linkedin.com/company/freshsales-crm
- type: Website
  url: https://www.freshworks.com/crm/sales/
- type: DeveloperPortal
  url: https://developers.freshworks.com/crm/api/
- type: Documentation
  url: https://developers.freshworks.com/crm/api/
- type: Signup
  url: https://www.freshworks.com/crm/sales/signup/
- type: Pricing
  url: https://www.freshworks.com/crm/sales/pricing/
- type: Support
  url: https://support.freshsales.io/
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
x-parent: freshworks
x-relationship: product

Freshsales API — frequently asked questions

Does Freshsales have an API?

Yes. APIs.io lists 13 APIs from Freshsales, including Freshsales CRM API, Freshsales Appointments API and Freshsales Calls API, and 10 more.

Is there an OpenAPI specification for the Freshsales API?

Yes. APIs.io indexes 12 OpenAPI specifications for Freshsales, each linked for download from this page.

How do I authenticate with the Freshsales API?

Freshsales uses bearer-token authentication (apiKey · 1 scheme). The details are profiled on APIs.io as Freshsales Authentication.

Is the Freshsales API ready for AI agents?

Freshsales has a Kin Score of 36.1 out of 100 (thin) and an Agent Readiness score of 19.0 (agent-aware), scored by API Evangelist on 2026-11-06.

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