Decisiv

aid: decisiv
name: Decisiv
description: 'Decisiv is the Reston, Virginia company behind the commercial vehicle industry''s Service Relationship Management
  (SRM) platform — a cloud service that connects fleets, asset owners, OEMs, dealers, independent service providers and component
  suppliers around a single service event. The platform orchestrates the whole repair lifecycle: asset registration and VIN-based
  identification, service requests, case creation, estimates and line items with VMRS coding, parts, labor and additional
  charges, technician time tasks, notes, attachments, approvals, sublet work between shops, and telematics-driven fault codes
  and diagnostic readings. Decisiv exposes this through the SRM Gateway APIs — four JSON:API-shaped OpenAPI 3.1 modules (Account
  Management, Asset Management, Service Management, Telematics) — plus the older Global Assets and Service Provider Swagger
  2.0 APIs and the XML Platform API. Access is OAuth 2.0 and provisioned per account; documentation is public but credentials
  come through sales.'
url: https://raw.githubusercontent.com/api-evangelist/decisiv/refs/heads/main/apis.yml
image: https://www.decisiv.com/wp-content/uploads/2019/08/cropped-decisiv-favicon-1.png
x-type: company
x-source: harvest:secondary-market
x-tier: profiled
x-tier-reason: enrichment-pipeline
specificationVersion: '0.20'
created: '2026-08-12'
modified: '2026-08-12'
tags:
- Company
- commercial-vehicle
- fleet-management
- service-relationship-management
- telematics
- asset-management
- maintenance-and-repair
- heavy-duty-trucking
- transportation
- dealer-management
- json-api
- webhooks
apis:
- name: Decisiv SRM Gateway - Account Management
  description: Accounts, ecosystem users, account users and roles, and the webhook subscription surface for the Decisiv SRM
    Gateway. This is the module that manages webhook endpoints (URL, subscribed events, custom headers, enabled state) and
    rotates the webhook signing key, plus the catalog of webhook events an account may subscribe to.
  humanURL: https://srm-api.decisivapps.com/api-docs/v1?urls.primaryName=Account%20Management
  baseURL: https://srm-api.decisivapps.com
  tags:
  - account-management
  - webhooks
  - users
  - roles
  properties:
  - type: OpenAPI
    url: openapi/decisiv-account-management-openapi.yml
  - type: Documentation
    url: https://srm-api.decisivapps.com/api-docs/v1?urls.primaryName=Account%20Management
  - type: APIReference
    url: https://srm-api.decisivapps.com/api-docs/v1
  - type: Webhooks
    url: asyncapi/decisiv-srm-gateway-webhooks.yml
  - type: Overlay
    url: overlays/decisiv-account-management-overlay.yaml
- name: Decisiv SRM Gateway - Asset Management
  description: The fleet / asset-owner view of the SRM Gateway. Registered assets and components, depots, extended asset attributes,
    contacts, service requests to service providers, cases and case summaries, case notes, attachments, participants and recipients,
    estimates, and the VMRS coding reference.
  humanURL: https://srm-api.decisivapps.com/api-docs/v1?urls.primaryName=Asset%20Management
  baseURL: https://srm-api.decisivapps.com
  tags:
  - asset-management
  - fleet-management
  - service-requests
  - estimates
  - vmrs
  properties:
  - type: OpenAPI
    url: openapi/decisiv-asset-management-openapi.yml
  - type: Documentation
    url: https://srm-api.decisivapps.com/api-docs/v1?urls.primaryName=Asset%20Management
  - type: Overlay
    url: overlays/decisiv-asset-management-overlay.yaml
- name: Decisiv SRM Gateway - Service Management
  description: The service-provider view of the SRM Gateway and the largest module. Cases and case actions, customers and
    customer assets, customer requests, line items with parts, additional charges, technician stories and internal labels,
    case metadata, time tasks, skill levels, departments, program types, repair statuses, service networks, sublet cases /
    requests / associations between shops, diagnostic readings, faults, and VMRS.
  humanURL: https://srm-api.decisivapps.com/api-docs/v1?urls.primaryName=Service%20Management
  baseURL: https://srm-api.decisivapps.com
  tags:
  - service-management
  - repair-order
  - estimates
  - parts
  - labor
  - sublet
  properties:
  - type: OpenAPI
    url: openapi/decisiv-service-management-openapi.yml
  - type: Documentation
    url: https://srm-api.decisivapps.com/api-docs/v1?urls.primaryName=Service%20Management
  - type: Overlay
    url: overlays/decisiv-service-management-overlay.yaml
- name: Decisiv SRM Gateway - Telematics
  description: 'Ingest and read connected-asset telematics inside SRM: diagnostic readings and fault codes for registered
    assets, so a fault on a vehicle can open or enrich a service case at the point of service.'
  humanURL: https://srm-api.decisivapps.com/api-docs/v1?urls.primaryName=Telematics
  baseURL: https://srm-api.decisivapps.com
  tags:
  - telematics
  - fault-codes
  - diagnostics
  properties:
  - type: OpenAPI
    url: openapi/decisiv-telematics-openapi.yml
  - type: Documentation
    url: https://srm-api.decisivapps.com/api-docs/v1?urls.primaryName=Telematics
  - type: Overlay
    url: overlays/decisiv-telematics-overlay.yaml
- name: Decisiv Global Assets API
  description: Global store of reference for all assets within the Decisiv ecosystem — asset lookup by id or VIN, plus campaigns,
    recalls, warranties, service history and OEM build information where authorized and available. Swagger 2.0, secured with
    OAuth 2.0 plus the X-Decisiv-Transition-Token header.
  humanURL: https://global-assets.decisivapps.com/api-docs/
  baseURL: https://global-assets.decisivapps.com/api/v1/
  tags:
  - assets
  - vin
  - recalls
  - warranty
  - oem
  properties:
  - type: OpenAPI
    url: openapi/decisiv-global-assets-openapi.yml
  - type: Documentation
    url: https://global-assets.decisivapps.com/api-docs/
  - type: Overlay
    url: overlays/decisiv-global-assets-overlay.yaml
- name: Decisiv Service Provider API
  description: Base API allowing dealers and service providers to interact with their customers and those customers' assets,
    including group customers and group assets. Swagger 2.0, secured with OAuth 2.0 plus the transition token.
  humanURL: https://service-provider.decisivapps.com/api-docs/
  baseURL: https://service-provider.decisivapps.com/api/v1/
  tags:
  - service-provider
  - customers
  - assets
  - dealer
  properties:
  - type: OpenAPI
    url: openapi/decisiv-service-provider-openapi.yml
  - type: Documentation
    url: https://service-provider.decisivapps.com/api-docs/
  - type: Overlay
    url: overlays/decisiv-service-provider-overlay.yaml
- name: Decisiv Platform API
  description: The original XML Platform API for service providers and dealer systems, covering the lifecycle of a service
    case — assets, cases, estimates and line items, parts, VMRS, notes, attachments and estimate approval, plus service locations,
    users and push notifications. Versioned by Accept-Version and Accept headers; XSD schemas for every version are published
    as a downloadable bundle.
  humanURL: https://api-docs.decisiv.net/docs/api/1
  baseURL: https://api.decisiv.net/platform_api
  tags:
  - cases
  - estimates
  - service-locations
  - xml
  - legacy
  properties:
  - type: Documentation
    url: https://api-docs.decisiv.net/docs/api/1
  - type: APIReference
    url: https://api-docs.decisiv.net/
  - type: ChangeLog
    url: https://api-docs.decisiv.net/docs/api/1/changelog/
  - type: XMLSchema
    url: json-schema/decisiv-platform-api-schemas.zip
  - type: Webhooks
    url: https://api-docs.decisiv.net/docs/api/1/architecture/notifications/
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: AgenticAccess
  url: agentic-access/decisiv-agentic-access.yml
- type: TrustCenter
  url: security/decisiv-trust-center.yml
- type: Website
  url: https://www.decisiv.com/
- type: DeveloperPortal
  url: https://api-docs.decisiv.net/
- type: Documentation
  url: https://api-docs.decisiv.net/
- type: APIReference
  url: https://srm-api.decisivapps.com/api-docs/v1
- type: GettingStarted
  url: https://www.decisivmarketplace.com/solutions-center/
- type: Support
  url: https://www.decisiv.com/resources/
- type: Blog
  url: https://www.decisiv.com/blog/
- type: GitHubOrganization
  url: https://github.com/Decisiv
- type: TermsOfService
  url: https://www.decisiv.com/terms-of-use/
- type: PrivacyPolicy
  url: https://www.decisiv.com/privacy-policy/
- type: SignUp
  url: https://www.decisivmarketplace.com/product/srm-gateway-for-partners/
- type: Login
  url: https://login.decisiv.net/
- type: TrustCenter
  url: https://www.decisiv.com/trust-center/
- type: Compliance
  url: https://www.decisiv.com/trust-center/
- type: Marketplace
  url: https://www.decisivmarketplace.com/solutions-center/
- type: Authentication
  url: authentication/decisiv-authentication.yml
- type: OAuthScopes
  url: scopes/decisiv-scopes.yml
- type: Conventions
  url: conventions/decisiv-conventions.yml
- type: Idempotency
  url: conventions/decisiv-conventions.yml
- type: ErrorCatalog
  url: errors/decisiv-problem-types.yml
- type: ErrorCatalog
  url: errors/decisiv-error-codes.yml
- type: Lifecycle
  url: lifecycle/decisiv-lifecycle.yml
- type: ChangeLog
  url: changelog/decisiv-changelog.yml
- type: Conformance
  url: conformance/decisiv-conformance.yml
- type: DataModel
  url: data-model/decisiv-data-model.yml
- type: Webhooks
  url: asyncapi/decisiv-srm-gateway-webhooks.yml
- type: WellKnown
  url: well-known/decisiv-well-known.yml
- type: LLMsTxt
  url: llms/decisiv-llms.txt
- type: Packages
  url: packages/decisiv-packages.yml
- type: Components
  url: components/decisiv-components.yml
- type: Plans
  url: plans/decisiv-plans-pricing.yml
- type: RateLimits
  url: rate-limits/decisiv-rate-limits.yml
- type: DomainSecurity
  url: security/decisiv-domain-security.yml
- type: Sandbox
  url: sandbox/decisiv-sandbox.yml
- type: AgentSkill
  url: skills/_index.yml
x-enrichment:
  date: '2026-08-12'
  status: enriched
  artifacts_added: 48
  pass: local-v1