Decisiv Case Metadata API

openapi: 3.2.0
info:
  version: 0.48.24
  termsOfService: https://www.decisiv.com/terms-of-use
  contact:
    name: Decisiv Support
    email: support@decisiv.com
    url: https://www.decisiv.com
  title: Service Management Case Metadata API
  description: The **Decisiv SRM Gateway** `Service Management` module provides the API functionality for managing an asset's case lifecycle from a Service Providers perspective.
  license:
    name: Proprietary
    identifier: proprietary
    url: https://www.decisiv.com/terms-of-use/
servers:
- url: https://srm-api.staging.decisivapps.com
- url: https://srm-api.decisivapps.com
security:
- OAuth2AuthorizationCode: []
  AccessToken: []
- OAuth2Password: []
  AccessToken: []
tags:
- name: Case Metadata
paths:
  /service_management/{srm_account_id}/v1/cases/{case_id}/metadata:
    post:
      summary: Creates new metadata for a selected case
      tags:
      - Case Metadata
      parameters:
      - name: srm_account_id
        in: path
        description: The account ID for SRM
        required: true
        schema:
          type: string
      - name: case_id
        in: path
        schema:
          type: string
          format: uuid
        description: The case UUID
        required: true
      responses:
        '201':
          description: Creates new metadata for case record
          content:
            application/vnd.api+json:
              example:
                id: 0938140f-b7ab-4241-be54-a3d18a1db1b3
                type: case_metadata
                attributes:
                  metadata:
                    case_metadata: Metadata for case
                    case_other_value: '2.30'
                    case_other_integer: '80000'
                    case_other_date: '2025-04-10T13:28:31Z'
              schema:
                $ref: '#/components/schemas/case_metadata_persisted'
        '400':
          description: Invalid Filter / Wrong Key / Wrong Value / Empty Value / Invalid Length / Unique Keys
          content:
            application/vnd.api+json:
              schema:
                $ref: '#/components/schemas/errors_response'
              examples:
                Invalid Filter:
                  value:
                    errors:
                    - title: Filter not allowed
                      detail: '''{{filter_name}}'' is not allowed. Valid filters: {{filters_list}}'
                      code: decisiv:filters:001
                      status: '400'
                      source:
                        parameter: filter[filter_name]
                Wrong Key:
                  value:
                    errors:
                    - status: '400'
                      title: Invalid Metadata key
                      detail: null
                      code: decisiv:metadata:001
                      source:
                        pointer: /data/attributes/metadata/0/key
                Wrong Value:
                  value:
                    errors:
                    - status: '400'
                      title: Invalid Metadata value
                      detail: null
                      code: decisiv:metadata:002
                      source:
                        pointer: /data/attributes/metadata/0/value
                Empty Value:
                  value:
                    errors:
                    - status: '400'
                      title: Missing required attribute value
                      detail: Required key must be populated
                      code: decisiv:request_attributes:002
                      source:
                        pointer: /data/attributes/metadata/0/value
                Invalid Length:
                  value:
                    errors:
                    - status: '400'
                      title: Metadata object is too big
                      detail: null
                      code: decisiv:metadata:003
                      source:
                        pointer: /data/attributes/metadata
                Unique Keys:
                  value:
                    errors:
                    - status: '400'
                      title: Immutable Attribute
                      detail: The resource attribute is immutable through this particular endpoint
                      code: decisiv:request_attributes:005
                      source:
                        pointer: /data/attributes/metadata
        '401':
          description: This response may occur when the access token provided within the Authorization token has expired.
          content:
            application/vnd.api+json:
              example:
                errors:
                - title: Access unauthorized
                  detail: Access unauthorized
                  code: decisiv::access_token:001
                  status: '401'
              schema:
                $ref: '#/components/schemas/errors_response'
        '403':
          description: This response may occur when the authenticated user embedded within the Authorization header does not have access to the requested resource.
          content:
            application/vnd.api+json:
              example:
                errors:
                - title: Forbidden
                  detail: User does not have permission to perform this action on the requested resource(s)
                  code: decisiv:access:001
                  status: '403'
              schema:
                $ref: '#/components/schemas/errors_response'
        '429':
          description: This response will often be associated as a result of an over abundance of calls by a specific Application, Account, or IP Address resulting in a required cool off period.
          content:
            application/vnd.api+json:
              example:
                errors:
                - code: '429'
                  detail: The maximum number of requests for this application has been far exceeded with the given credentials.
                  status: '429'
                  title: Too Many Requests
              schema:
                $ref: '#/components/schemas/errors_response'
      requestBody:
        content:
          application/vnd.api+json:
            schema:
              $ref: '#/components/schemas/case_metadata'
            examples:
              Metadata with many key/values:
                value:
                  data:
                    type: case_metadata
                    attributes:
                      metadata:
                      - key: case_metadata
                        value: Metadata for case
                      - key: case_other_value
                        value: '2.30'
                      - key: case_other_integer
                        value: '80000'
                      - key: case_other_date
                        value: '2025-04-10T13:28:31Z'
  /service_management/{srm_account_id}/v1/cases/{case_id}/metadata/{metadata_key}:
    patch:
      summary: Updates a specific metadata key
      tags:
      - Case Metadata
      parameters:
      - name: srm_account_id
        in: path
        description: The account ID for SRM
        required: true
        schema:
          type: string
      - name: case_id
        in: path
        schema:
          type: string
          format: uuid
        description: The case UUID
        required: true
      - name: metadata_key
        in: path
        schema:
          type: string
          format: string
        description: The metadata key
        required: true
      responses:
        '200':
          description: Updates the metadata key
          content:
            application/vnd.api+json:
              example:
                id: 0938140f-b7ab-4241-be54-a3d18a1db1b3
                type: case_metadata
                attributes:
                  metadata:
                    case_metadata: Metadata for case
                    case_other_value: '2.30'
                    case_other_integer: '80000'
                    case_other_date: '2025-04-10T13:28:31Z'
              schema:
                $ref: '#/components/schemas/case_metadata_persisted'
        '400':
          description: Invalid Filter / Wrong Value / Empty/Null Value / Invalid Length
          content:
            application/vnd.api+json:
              schema:
                $ref: '#/components/schemas/errors_response'
              examples:
                Invalid Filter:
                  value:
                    errors:
                    - title: Filter not allowed
                      detail: '''{{filter_name}}'' is not allowed. Valid filters: {{filters_list}}'
                      code: decisiv:filters:001
                      status: '400'
                      source:
                        parameter: filter[filter_name]
                Wrong Value:
                  value:
                    errors:
                    - status: '400'
                      title: Invalid Attribute Type
                      detail: Invalid type provided for the attribute
                      code: decisiv:request_attributes:004
                      source:
                        pointer: /data/attributes/value
                Empty/Null Value:
                  value:
                    errors:
                    - status: '400'
                      title: Missing required attribute value
                      detail: Required key must be populated
                      code: decisiv:request_attributes:002
                      source:
                        pointer: /data/attributes/value
                Invalid Length:
                  value:
                    errors:
                    - status: '400'
                      title: Character Limit Exceeded
                      detail: Field length can not exceed {{limit}} characters
                      code: decisiv:request_attributes:014
                      source:
                        pointer: /data/attributes/value
        '401':
          description: This response may occur when the access token provided within the Authorization token has expired.
          content:
            application/vnd.api+json:
              example:
                errors:
                - title: Access unauthorized
                  detail: Access unauthorized
                  code: decisiv::access_token:001
                  status: '401'
              schema:
                $ref: '#/components/schemas/errors_response'
        '403':
          description: This response may occur when the authenticated user embedded within the Authorization header does not have access to the requested resource.
          content:
            application/vnd.api+json:
              example:
                errors:
                - title: Forbidden
                  detail: User does not have permission to perform this action on the requested resource(s)
                  code: decisiv:access:001
                  status: '403'
              schema:
                $ref: '#/components/schemas/errors_response'
        '429':
          description: This response will often be associated as a result of an over abundance of calls by a specific Application, Account, or IP Address resulting in a required cool off period.
          content:
            application/vnd.api+json:
              example:
                errors:
                - code: '429'
                  detail: The maximum number of requests for this application has been far exceeded with the given credentials.
                  status: '429'
                  title: Too Many Requests
              schema:
                $ref: '#/components/schemas/errors_response'
      requestBody:
        content:
          application/vnd.api+json:
            schema:
              $ref: '#/components/schemas/patch_case_metadata'
            examples:
              Metadata with many key/values:
                value:
                  id: metadata_key
                  type: case_metadata
                  attributes:
                    value: The updated value goes here
components:
  schemas:
    error_response:
      type: object
      properties:
        status:
          type: string
        title:
          type: string
        detail:
          type:
          - string
          - 'null'
        code:
          type:
          - string
          - 'null'
        source:
          type: object
          properties:
            parameter:
              type:
              - string
              - 'null'
            pointer:
              type:
              - string
              - 'null'
        links:
          type: object
          description: Links related to this error (e.g. documentation reference).
          additionalProperties:
            type: string
            format: uri
      required:
      - status
      - title
    case_metadata:
      type: object
      properties:
        data:
          type: object
          properties:
            type:
              type: string
              enum:
              - case_metadata
            attributes:
              type: object
              properties:
                metadata:
                  type: array
                  description: Metadata about the case
                  minItems: 1
                  maxItems: 50
                  items:
                    type: object
                    properties:
                      key:
                        type: string
                        description: Metadata key has to start and end with a letter or number, be lower snake case
                        minLength: 1
                        maxLength: 50
                        pattern: ^[a-z0-9]+(_{1}[a-z0-9]+)*$
                        example: some_key
                      value:
                        type: string
                        description: The metadata value must be a string with 500 characters or less
                        minLength: 1
                        maxLength: 500
                        example: The value goes here
              required:
              - metadata
          required:
          - type
          - attributes
      required:
      - data
    case_metadata_persisted:
      type: object
      required:
      - data
      properties:
        data:
          type: object
          properties:
            id:
              type: string
              format: uuid
            type:
              type: string
            attributes:
              type: object
              properties:
                metadata:
                  type: object
                  description: Metadata object with the key and values.
                  example: '{foo: "bar", name: "mr. nobody"}'
                  minProperties: 1
                  maxProperties: 50
                  properties: {}
    patch_case_metadata:
      type: object
      required:
      - data
      properties:
        data:
          type: object
          properties:
            type:
              type: string
            attributes:
              type: object
              required:
              - value
              properties:
                value:
                  type: string
                  description: The metadata value must be a string with 500 characters or less
                  minLength: 1
                  maxLength: 500
                  example: The value goes here
          required:
          - type
          - attributes
    errors_response:
      type: object
      properties:
        errors:
          type: array
          items:
            $ref: '#/components/schemas/error_response'
      required:
      - errors
  securitySchemes:
    AccessToken:
      type: http
      scheme: bearer
      bearerFormat: JWT
    OAuth2AuthorizationCode:
      type: oauth2
      description: OAuth 2.0 Authorization Code flow. This is the required flow for new integrations. See https://api-docs.decisiv.net/docs/api/oauth/
      flows:
        authorizationCode:
          authorizationUrl: https://login.decisiv.net/auth/api_gateway
          tokenUrl: https://login.decisiv.net/oauth/token
          refreshUrl: https://login.decisiv.net/oauth/token
          scopes: {}
    OAuth2Password:
      type: oauth2
      description: '**Deprecated.** OAuth 2.0 Password flow. New integrations must use the Authorization Code flow (`OAuth2AuthorizationCode`); this flow remains available only during the migration window and will be removed in a future release. See https://api-docs.decisiv.net/docs/api/oauth/'
      flows:
        password:
          tokenUrl: https://login.decisiv.net/oauth/token
          scopes: {}