Vehicle Aftersales & Warranty Management
OEM-side aftersales — warranty operations and adjudication, recall and service-campaign management, technical service information, customer assistance, and the engineering feedback loop, anchored on Magnuson-Moss, EU consumer-sales rules, and NHTSA / EU recall regimes.
Vehicle Aftersales & Warranty Management (BC-3450) is a level-1 business capability in the Automotive & Mobility model. The catalog holds 0 API surface(s) from 0 provider(s) that can perform some part of it. Reach is the vendor surface that lands on this capability — it is not a claim about what any particular organisation has deployed.
Authorities this capability cites
Cited by the capability model itself. These frameworks are referenced, never redistributed, and citing one does not imply its owner endorses this listing.
- https://www.law.cornell.edu/uscode/text/15/chapter-50
- https://www.nhtsa.gov/recalls
- https://www.ecfr.gov/current/title-49/subtitle-B/chapter-V/part-573
- https://eur-lex.europa.eu/eli/dir/2019/771/oj
Sub-capabilities
Warranty Policy and Claims Management BC-3450.10
Definition of warranty policies and adjudication of dealer warranty claims including supplier recovery.
Service Campaign and Recall Management BC-3450.20
End-to-end management of safety recalls and non-safety service campaigns including notification and completion tracking.
Technical Service Information Management BC-3450.30
Authoring and distribution of repair procedures, technical bulletins, and diagnostic information for the dealer service network.
Vehicle Diagnostic and Telematics Service Operations BC-3450.40
OEM operations supporting connected diagnostics, remote diagnostic data, and dealer diagnostic-tool ecosystems.
Customer Assistance and Roadside Operations BC-3450.50
OEM-branded customer assistance services including roadside, mobility replacement, and vehicle repatriation.
Aftersales Parts Logistics Coordination BC-3450.60
Coordination with the aftermarket parts supply chain to support dealer service demand and recall remedies.
Aftersales Performance and Quality Feedback BC-3450.70
Analysis of field-failure trends and customer feedback and routing of issues back into engineering and production.
Providers that reach this capability
No provider in the catalog currently publishes an API surface that reaches this capability. That is a real answer, not a gap in the page: much of what an enterprise does runs on internal systems that publish no API at all.