Vehicle Aftersales & Warranty Management › Service Campaign and Recall Management
Service Campaign and Recall Management
End-to-end management of safety recalls and non-safety service campaigns including notification and completion tracking.
Service Campaign and Recall Management (BC-3450.20) is a level-2 business capability under Vehicle Aftersales & Warranty Management in the Automotive & Mobility model. The catalog holds 2 API surface(s) from 2 provider(s) that can perform some part of it. Reach is the vendor surface that lands on this capability — it is not a claim about what any particular organisation has deployed.
Sub-capabilities
Recall Decision and Notification BC-3450.20.10
Decision making and statutory notification of safety recalls to authorities and owners.
Service Campaign Planning BC-3450.20.20
Planning of service campaigns including remedy definition, parts provisioning, and dealer instructions.
Owner Notification Management BC-3450.20.30
Identification and notification of affected vehicle owners by post, email, and in-vehicle channels.
Campaign Completion Tracking BC-3450.20.40
Tracking of recall and campaign completion rates and regulatory reporting obligations.
Providers that reach this capability
Ordered by rating band. Reach means a provider publishes an API surface that can perform some part of this capability — it is not a claim that any particular organisation has deployed it.