Decisiv

Decisiv Service Group - Customers API

The Service Group - Customers API from Decisiv — 2 operation(s) for service group - customers.

Documentation GitHub OpenAPI

Operations 3

GET /service_management/{srm_account_id}/v1/service_group/customers List all Customers from Service group

GET /service_management/{srm_account_id}/v1/service_group/customers/{id} List details on a specific Customer from Service group

PATCH /service_management/{srm_account_id}/v1/service_group/customers/{id} Updates a Customer from Service group

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OpenAPI Specification

openapi: 3.2.0
info:
  version: 0.48.24
  termsOfService: https://www.decisiv.com/terms-of-use
  contact:
    name: Decisiv Support
    email: support@decisiv.com
    url: https://www.decisiv.com
  title: Service Management Service Group - Customers API
  description: The **Decisiv SRM Gateway** `Service Management` module provides the API functionality for managing an asset's case lifecycle from a Service Providers perspective.
  license:
    name: Proprietary
    identifier: proprietary
    url: https://www.decisiv.com/terms-of-use/
servers:
- url: https://srm-api.staging.decisivapps.com
- url: https://srm-api.decisivapps.com
security:
- OAuth2AuthorizationCode: []
  AccessToken: []
- OAuth2Password: []
  AccessToken: []
tags:
- name: Service Group - Customers
paths:
  /service_management/{srm_account_id}/v1/service_group/customers:
    get:
      summary: List all Customers from Service group
      tags:
      - Service Group - Customers
      parameters:
      - name: srm_account_id
        in: path
        description: The account ID for SRM
        required: true
        schema:
          type: string
      - name: filter[external_reference.business_system]
        in: query
        required: false
        schema:
          type: string
        description: List `customers` matching the *exact* `business_system` attribute.
      - name: filter[name]
        in: query
        required: false
        schema:
          type: string
        description: List `customers` matching the *exact* `name` attribute.
      - name: filter[name:like]
        in: query
        required: false
        schema:
          type: string
          minLength: 3
        description: List `customers` that match partially the `name` attribute.
      - name: filter[city]
        in: query
        required: false
        schema:
          type: string
        description: List `customers` matching the *exact* `city` attribute.
      - name: filter[state]
        in: query
        required: false
        schema:
          type: string
        description: List `customers` matching the *exact* `state` attribute.
      - name: page[number]
        in: query
        required: false
        schema:
          type: integer
          default: 1
          minimum: 1
        description: Sets the desired `page` when encountering larger result sets
      - name: page[size]
        in: query
        required: false
        schema:
          type: integer
          default: 25
          minimum: 1
        description: Sets the desired maximum number of results per page
      responses:
        '200':
          description: Returns list of customers
          content:
            application/vnd.api+json:
              example:
                data:
                - id: 014ee85e-a183-4bf7-b4d7-67e758fa2b2a
                  type: customers
                  attributes:
                    name: Joe's Garage
                    address1: 9009 Sunset Blvd
                    address2: Door 5
                    city: West Hollywood
                    state: CA
                    postal_code: '90069'
                    phone: '+12025550128'
                    fax: '+12025550129'
                    country: US
                    email: roxy.by.proxy@decisivgenerated.email
                    external_reference:
                      business_system: ES-2112
                  relationships:
                    srm_account:
                      data: null
                    service_location:
                      data:
                        type: service_providers
                        id: 65b8d7f1-77aa-4b62-9a62-7207da98bb94
                - id: 014ee85e-a183-4bf7-b4d7-67e758fa2b2a
                  type: registered_customers
                  attributes:
                    name: Joe's Garage
                    address1: 9009 Sunset Blvd
                    address2: Door 5
                    city: West Hollywood
                    state: CA
                    postal_code: '90069'
                    phone: '+12025550128'
                    fax: '+12025550129'
                    country: US
                    email: roxy.by.proxy@decisivgenerated.email
                    external_reference:
                      business_system: ES-2112
                  relationships:
                    srm_account:
                      data:
                        type: srm_accounts
                        id: 2addba31-878e-40de-b3d6-6aee375250dc
                    service_location:
                      data:
                        type: service_providers
                        id: 65b8d7f1-77aa-4b62-9a62-7207da98bb94
              schema:
                $ref: '#/components/schemas/customers'
        '400':
          description: This response may occur when an invalid request has been provided to the server.  The request may be corrected by the consumer and resubmitted.
          content:
            application/vnd.api+json:
              example:
                errors:
                - title: Filter not allowed
                  detail: '''{{filter_name}}'' is not allowed. Valid filters: {{filters_list}}'
                  code: decisiv:filters:001
                  status: '400'
                  source:
                    parameter: filter[filter_name]
              schema:
                $ref: '#/components/schemas/errors_response'
  /service_management/{srm_account_id}/v1/service_group/customers/{id}:
    get:
      summary: List details on a specific Customer from Service group
      tags:
      - Service Group - Customers
      parameters:
      - name: srm_account_id
        in: path
        description: The account ID for SRM
        required: true
        schema:
          type: string
      - name: id
        in: path
        schema:
          type: string
          format: uuid
        description: The resource UUID
        required: true
      responses:
        '200':
          description: Show details for requested Customer
          content:
            application/vnd.api+json:
              schema:
                $ref: '#/components/schemas/customer_by_id'
              examples:
                Customer:
                  value:
                    data:
                      id: 014ee85e-a183-4bf7-b4d7-67e758fa2b2a
                      type: customers
                      attributes:
                        name: Joe's Garage
                        address1: 9009 Sunset Blvd
                        address2: Door 5
                        city: West Hollywood
                        state: CA
                        postal_code: '90069'
                        phone: '+12025550128'
                        fax: '+12025550129'
                        country: US
                        email: roxy.by.proxy@decisivgenerated.email
                        external_reference:
                          business_system: ES-2112
                      relationships:
                        srm_account:
                          data: null
                        service_location:
                          data:
                            type: service_providers
                            id: 65b8d7f1-77aa-4b62-9a62-7207da98bb94
                Registered Customer:
                  value:
                    data:
                      id: 014ee85e-a183-4bf7-b4d7-67e758fa2b2a
                      type: registered_customers
                      attributes:
                        name: Joe's Garage
                        address1: 9009 Sunset Blvd
                        address2: Door 5
                        city: West Hollywood
                        state: CA
                        postal_code: '90069'
                        phone: '+12025550128'
                        fax: '+12025550129'
                        country: US
                        email: roxy.by.proxy@decisivgenerated.email
                        external_reference:
                          business_system: ES-2112
                      relationships:
                        srm_account:
                          data:
                            type: srm_accounts
                            id: 2addba31-878e-40de-b3d6-6aee375250dc
                        service_location:
                          data:
                            type: service_providers
                            id: 65b8d7f1-77aa-4b62-9a62-7207da98bb94
                Service Group Customer:
                  value:
                    data:
                      id: 014ee85e-a183-4bf7-b4d7-67e758fa2b2a
                      type: service_group_customers
                      attributes:
                        name: Joe's Garage
                        address1: 9009 Sunset Blvd
                        address2: Door 5
                        city: West Hollywood
                        state: CA
                        postal_code: '90069'
                        phone: '+12025550128'
                        fax: '+12025550129'
                        country: US
                        email: roxy.by.proxy@decisivgenerated.email
                        external_reference:
                          business_system: ES-2112
                      relationships:
                        srm_account:
                          data: null
                        service_location:
                          data:
                            type: service_providers
                            id: 65b8d7f1-77aa-4b62-9a62-7207da98bb94
                Service Group Registered Customer:
                  value:
                    data:
                      id: 014ee85e-a183-4bf7-b4d7-67e758fa2b2a
                      type: service_group_registered_customers
                      attributes:
                        name: Joe's Garage
                        address1: 9009 Sunset Blvd
                        address2: Door 5
                        city: West Hollywood
                        state: CA
                        postal_code: '90069'
                        phone: '+12025550128'
                        fax: '+12025550129'
                        country: US
                        email: roxy.by.proxy@decisivgenerated.email
                        external_reference:
                          business_system: ES-2112
                      relationships:
                        srm_account:
                          data:
                            type: srm_accounts
                            id: 2addba31-878e-40de-b3d6-6aee375250dc
                        service_location:
                          data:
                            type: service_providers
                            id: 65b8d7f1-77aa-4b62-9a62-7207da98bb94
        '404':
          description: This response may occur when the requested resource is not found.
          content:
            application/vnd.api+json:
              example:
                errors:
                - title: Record not found
                  detail: The requested record or one of its relationships could not be found
                  code: '404'
                  status: '404'
              schema:
                $ref: '#/components/schemas/errors_response'
    patch:
      summary: Updates a Customer from Service group
      tags:
      - Service Group - Customers
      parameters:
      - name: srm_account_id
        in: path
        description: The account ID for SRM
        required: true
        schema:
          type: string
      - name: id
        in: path
        schema:
          type: string
          format: uuid
        description: The resource UUID
        required: true
      responses:
        '200':
          description: Successful update of Customer
          content:
            application/vnd.api+json:
              schema:
                $ref: '#/components/schemas/customer'
              examples:
                Customer:
                  value:
                    data:
                      id: 014ee85e-a183-4bf7-b4d7-67e758fa2b2a
                      type: customers
                      attributes:
                        name: Joe's Garage
                        address1: 9009 Sunset Blvd
                        address2: Door 5
                        city: West Hollywood
                        state: CA
                        postal_code: '90069'
                        phone: '+12025550128'
                        fax: '+12025550129'
                        country: US
                        email: roxy.by.proxy@decisivgenerated.email
                        external_reference:
                          business_system: ES-2112
                      relationships:
                        srm_account:
                          data: null
                        service_location:
                          data:
                            type: service_providers
                            id: 65b8d7f1-77aa-4b62-9a62-7207da98bb94
                Registered Customer:
                  value:
                    data:
                      id: 014ee85e-a183-4bf7-b4d7-67e758fa2b2a
                      type: registered_customers
                      attributes:
                        name: Joe's Garage
                        address1: 9009 Sunset Blvd
                        address2: Door 5
                        city: West Hollywood
                        state: CA
                        postal_code: '90069'
                        phone: '+12025550128'
                        fax: '+12025550129'
                        country: US
                        email: roxy.by.proxy@decisivgenerated.email
                        external_reference:
                          business_system: ES-2112
                      relationships:
                        srm_account:
                          data:
                            type: srm_accounts
                            id: 2addba31-878e-40de-b3d6-6aee375250dc
                        service_location:
                          data:
                            type: service_providers
                            id: 65b8d7f1-77aa-4b62-9a62-7207da98bb94
                Service Group Customer:
                  value:
                    data:
                      id: 014ee85e-a183-4bf7-b4d7-67e758fa2b2a
                      type: service_group_customers
                      attributes:
                        name: Joe's Garage
                        address1: 9009 Sunset Blvd
                        address2: Door 5
                        city: West Hollywood
                        state: CA
                        postal_code: '90069'
                        phone: '+12025550128'
                        fax: '+12025550129'
                        country: US
                        email: roxy.by.proxy@decisivgenerated.email
                        external_reference:
                          business_system: ES-2112
                      relationships:
                        srm_account:
                          data: null
                        service_location:
                          data:
                            type: service_providers
                            id: 65b8d7f1-77aa-4b62-9a62-7207da98bb94
                Service Group Registered Customer:
                  value:
                    data:
                      id: 014ee85e-a183-4bf7-b4d7-67e758fa2b2a
                      type: service_group_registered_customers
                      attributes:
                        name: Joe's Garage
                        address1: 9009 Sunset Blvd
                        address2: Door 5
                        city: West Hollywood
                        state: CA
                        postal_code: '90069'
                        phone: '+12025550128'
                        fax: '+12025550129'
                        country: US
                        email: roxy.by.proxy@decisivgenerated.email
                        external_reference:
                          business_system: ES-2112
                      relationships:
                        srm_account:
                          data:
                            type: srm_accounts
                            id: 2addba31-878e-40de-b3d6-6aee375250dc
                        service_location:
                          data:
                            type: service_providers
                            id: 65b8d7f1-77aa-4b62-9a62-7207da98bb94
        '400':
          description: This response may occur when an invalid request has been provided to the server.  The request may be corrected by the consumer and resubmitted.
          content:
            application/vnd.api+json:
              example:
                errors:
                - status: '400'
                  code: decisiv:request_schema:001
                  title: Request must be validated against exactly one of the documented schemas
                  detail: Occurs when an invalid schema is provided
              schema:
                $ref: '#/components/schemas/errors_response'
        '401':
          description: This response may occur when the access token provided within the Authorization token has expired.
          content:
            application/vnd.api+json:
              example:
                errors:
                - title: Access unauthorized
                  detail: Access unauthorized
                  code: decisiv::access_token:001
                  status: '401'
              schema:
                $ref: '#/components/schemas/errors_response'
        '403':
          description: This response may occur when the authenticated user embedded within the Authorization header does not have access to the requested resource.
          content:
            application/vnd.api+json:
              example:
                errors:
                - title: Forbidden
                  detail: User does not have permission to perform this action on the requested resource(s)
                  code: decisiv:access:001
                  status: '403'
              schema:
                $ref: '#/components/schemas/errors_response'
        '404':
          description: This response may occur when the requested resource is not found.
          content:
            application/vnd.api+json:
              example:
                errors:
                - title: Record not found
                  detail: The requested record or one of its relationships could not be found
                  code: '404'
                  status: '404'
              schema:
                $ref: '#/components/schemas/errors_response'
      requestBody:
        content:
          application/vnd.api+json:
            schema:
              oneOf:
              - $ref: '#/components/schemas/update_customer'
              - $ref: '#/components/schemas/update_registered_customer'
            examples:
              Customer:
                value:
                  data:
                    id: 014ee85e-a183-4bf7-b4d7-67e758fa2b2a
                    type: customers
                    attributes:
                      name: Joe's Garage
                      address1: 9009 Sunset Blvd
                      address2: Door 5
                      city: West Hollywood
                      state: CA
                      postal_code: '90069'
                      phone: '+12025550128'
                      fax: '+12025550129'
                      country: US
                      email: roxy.by.proxy@decisivgenerated.email
                      external_reference:
                        business_system: ES-2112
              Registered Customer:
                value:
                  data:
                    id: 014ee85e-a183-4bf7-b4d7-67e758fa2b2a
                    type: registered_customers
                    attributes:
                      external_reference:
                        business_system: ES-2112
components:
  schemas:
    customers:
      type: object
      required:
      - data
      properties:
        data:
          type: array
          items:
            $ref: '#/components/schemas/customer_properties-data'
        meta:
          type: object
    customer_by_id:
      example:
        data:
          id: 014ee85e-a183-4bf7-b4d7-67e758fa2b2a
          type: customers
          attributes:
            name: Joe's Garage
            address1: 9009 Sunset Blvd
            address2: Door 5
            city: West Hollywood
            state: CA
            postal_code: '90069'
            phone: '+12025550128'
            fax: '+12025550129'
            country: US
            email: roxy.by.proxy@decisivgenerated.email
            notes: Premium customer - call ahead
            account_number: ACC-1234
            external_reference:
              business_system: ES-2112
          relationships:
            srm_account:
              data: null
            service_location:
              data:
                type: service_providers
                id: 65b8d7f1-77aa-4b62-9a62-7207da98bb94
      type: object
      properties:
        data:
          type: object
          properties:
            id:
              type: string
              format: uuid
            type:
              type: string
              enum:
              - customers
              - registered_customers
              - service_group_customers
              - service_group_registered_customers
            attributes:
              type: object
              properties:
                name:
                  type: string
                  description: Name of the customer
                  maxLength: 100
                address1:
                  type: string
                  description: Primary address information
                  maxLength: 100
                address2:
                  type: string
                  description: Secondary address information
                  maxLength: 100
                city:
                  type: string
                  description: City in which the business resides
                  maxLength: 100
                state:
                  type: string
                  description: Second part of the `ISO 3166-2` code indicating the state
                  minLength: 1
                  maxLength: 3
                  example: NJ
                country:
                  type: string
                  description: '`ISO 3166-1` alpha-2 code indicating the country'
                  minLength: 2
                  maxLength: 2
                  example: US
                postal_code:
                  type: string
                  description: Postal ZIP Code
                  maxLength: 20
                phone:
                  type: string
                  description: Telephone number, must conform to E.164 standard
                  maxLength: 60
                fax:
                  type: string
                  description: Fax number, must conform to E.164 standard
                  maxLength: 60
                email:
                  type: string
                  description: Email contact information
                  maxLength: 128
                notes:
                  type: string
                  description: Free-form notes about the customer
                  example: Premium customer - call ahead
                account_number:
                  type: string
                  description: Account number for the customer (applies to MVP/OEM accounts)
                  maxLength: 36
                  example: ACC-1234
                external_reference:
                  type: object
                  description: Reference Identifiers used outside of Decisiv SRM
                  properties:
                    customer_number:
                      type: string
                      description: Number used to identify Customer record in external system
                      minLength: 1
                      maxLength: 40
                      deprecated: true
                    business_system:
                      type: string
                      description: Number used to identify Customer record in external system
                      minLength: 1
                      maxLength: 40
            relationships:
              type: object
              properties:
                srm_account:
                  $ref: '#/components/schemas/relationship_object'
                service_location:
                  $ref: '#/components/schemas/relationship_object'
          required:
          - attributes
          - type
          - id
      required:
      - data
    error_response:
      type: object
      properties:
        status:
          type: string
        title:
          type: string
        detail:
          type:
          - string
          - 'null'
        code:
          type:
          - string
          - 'null'
        source:
          type: object
          properties:
            parameter:
              type:
              - string
              - 'null'
            pointer:
              type:
              - string
              - 'null'
        links:
          type: object
          description: Links related to this error (e.g. documentation reference).
          additionalProperties:
            type: string
            format: uri
      required:
      - status
      - title
    customer_properties-data:
      type: object
      properties:
        id:
          type: string
          format: uuid
        type:
          type: string
          enum:
          - customers
          - registered_customers
          - service_group_customers
          - service_group_registered_customers
        attributes:
          type: object
          properties:
            name:
              type: string
              description: Name of the customer
              maxLength: 100
            address1:
              type: string
              description: Primary address information
              maxLength: 100
            address2:
              type: string
              description: Secondary address information
              maxLength: 100
            city:
              type: string
              description: City in which the business resides
              maxLength: 100
            state:
              type: string
              description: Second part of the `ISO 3166-2` code indicating the state
              minLength: 1
              maxLength: 3
              example: NJ
            country:
              type: string
              description: '`ISO 3166-1` alpha-2 code indicating the country'
              minLength: 2
              maxLength: 2
              example: US
            postal_code:
              type: string
              description: Postal ZIP Code
              maxLength: 20
            phone:
              type: string
              description: Telephone number, must conform to E.164 standard
              maxLength: 60
            fax:
              type: string
              description: Fax number, must conform to E.164 standard
              maxLength: 60
            email:
              type: string
              description: Email contact information
              maxLength: 128
            notes:
              type: string
              description: Free-form notes about the customer
              example: Premium customer - call ahead
            account_number:
              type: string
              description: Account number for the customer (applies to MVP/OEM accounts)
              maxLength: 36
              example: ACC-1234
            external_reference:
              type: object
              description: Reference Identifiers used outside of Decisiv SRM
              properties:
                customer_number:
                  type: string
                  description: Number used to identify Customer record in external system
                  minLength: 1
                  maxLength: 40
                  deprecated: true
                business_system:
                  type: string
                  description: Number used to identify Customer record in external system
                  minLength: 1
                  maxLength: 40
        relationships:
          type: object
          properties:
            srm_account:
              $ref: '#/components/schemas/relationship_object'
            service_location:
              $ref: '#/components/schemas/relationship_object'
    update_registered_customer:
      type: object
      required:
      - data
      properties:
        data:
          type: object
          properties:
            id:
              type: string
              format: uuid
            type:
              type: string
              enum:
              - registered_customers
            attributes:
              type: object
              properties:
                external_reference:
                  type: object
                  description: Reference Identifiers used outside of Decisiv SRM
                  properties:
                    customer_number:
                      type: string
                      description: Number used to identify Customer record in external system
                      minLength: 1
                      maxLength: 40
                      deprecated: true
                    business_system:
                      type: string
                      description: Number used to identify Customer record in external system
                      minLength: 1
                      maxLength: 40
          required:
          - attributes
          - type
          - id
    update_customer:
      type: object
      required:
      - data
      properties:
        data:
          type: object
          properties:
            id:
              type: string
              format: uuid
            type:
              type: string
              enum:
              - customers
            attributes:
              type: object
              properties:
                name:
                  type: string
                  description: Name of the customer
                  maxLength: 100
                address1:
                  type: string
                  description: Primary address information
                  maxLength: 100
                address2:
                  type: string
                  description: Secondary address information
                  maxLength: 100
                city:
                  type: string
                  description: City in which the business resides
                  maxLength: 100
                state:
                  type: string
                  description: Second part of the `ISO 3166-2` code indicating the state
                  minLength: 1
                  maxLength: 3
                  example: NJ
                country:
                  type: string
                  description: '`ISO 3166-1` alpha-2 code indicating the country'
                  minLength: 2
                  maxLength: 2
                  example: US
                postal_code:
                  type: string
                  description: Postal ZIP Code
                  maxLength: 20
                phone:
                  type: string
                  description: Telephone number, must conform to E.164 standard
                  maxLength: 60
                fax:
                  type: string
                  description: Fax number, must conform to E.164 standard
                  maxLength: 60
                email:
                  type: string
                  description: Email contact information
                  maxLength: 128
                notes:
                  type: string
                  description: Free-form notes about the customer
                  example: Premium customer - call ahead
                account_number:
                  type: string
                  description: Account number for the customer (applies to MVP/OEM accounts)
                  maxLength: 36
                  example: ACC-1234
                external_reference:
                  type: object
                  description: Reference Identifiers used outside of Decisiv SRM
                  properties:
                    customer_number:
                      type: string
                      description: Number used to identify Customer record in external system
                      minLength: 1
                      maxLength: 40
                      deprecated: true
                    business_system:
                      type: string
       

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# Full source: https://raw.githubusercontent.com/api-evangelist/decisiv/refs/heads/main/openapi/decisiv-service-group-customers-api-openapi.yml