Customer Relationship Management › Customer Data Management
Customer Data Management
BC-420.10
Level 2
Cross-Industry
14 providers
23 API surfaces
9 rated strong or better
Customer master, identity resolution, golden record.
Customer Data Management (BC-420.10) is a level-2 business capability under Customer Relationship Management in the Cross-Industry model. The catalog holds 23 API surface(s) from 14 provider(s) that can perform some part of it, 9 of them rated strong or better. Reach is the vendor surface that lands on this capability — it is not a claim about what any particular organisation has deployed.
Where this capability definition comes from.
This capability is part of a published business-architecture model that API Evangelist
did not author. It is redistributed here under
CC-BY-4.0.
Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities, CC BY 4.0
Changes: Consolidated from 333 per-L1 YAML files into one JSON; English only (upstream i18n/ omitted); descriptions whitespace-normalised. No capability was added, removed, renamed or re-parented.
Source repository · NOTICE and third-party framework attributions
Sub-capabilities
Customer Master Data Management BC-420.10.10
Creation, maintenance, and governance of customer master records.
no catalog coverage
Customer Identity Resolution BC-420.10.20
Matching, merging, and de-duplication of customer records.
no catalog coverage
Consent and Preference Management BC-420.10.30
Capture and enforcement of marketing consents and preferences.
no catalog coverage
Customer 360 View BC-420.10.40
Aggregated customer view across products, channels, and interactions.
no catalog coverage
Providers that reach this capability
Ordered by rating band. Reach means a provider publishes an API surface that can perform
some part of this capability — it is not a claim that any particular
organisation has deployed it.
Exemplar
2
Complete, well-documented, and agent-ready
Strong
7
Solid coverage with minor gaps
Developing
3
Usable, with meaningful gaps to close
Thin
1
Limited public surface area
Emerging
1
Early or largely undocumented
This page carries no rating. Capabilities are not rated. A capability is a description of what a business does, not a thing a company publishes, so a Kin Score would have nothing to measure.
The edge table is a Pro feature.
This page shows
which providers and tags reach Customer Data Management. The underlying
tag → capability edges — each with the quoted fragment of the provider's own
OpenAPI that evidences it, a calibrated confidence score, and the contract-provenance gate
it passed — are available through the API, along with company-level capability maps.
Only edges at confidence ≥ 0.7 with evidence found verbatim in
the source contract are published at all.
See plans →
·
How the edges are graded →