Freshchat

Freshchat is Freshworks' modern messaging and customer engagement platform that enables sales and support teams to converse with customers across web, mobile, WhatsApp, Facebook Messenger, Instagram, Apple Business Chat, and email. The Freshchat REST API provides programmatic access to agents, users, conversations, messages, channels, bots, and reports for building custom integrations and workflow automations. Authentication uses Bearer API tokens generated from the Freshchat admin console.

Freshchat publishes 13 API contracts indexed on the APIs.io network, including Accounts API, Agents API, Channels API, and 10 more. Tagged areas include Customer Messaging, Live Chat, Customer Service, Conversational Engagement, and Omnichannel Messaging.

The Freshchat catalog on APIs.io includes 1 Spectral governance ruleset.

Freshchat’s developer surface includes authentication, documentation, pricing, signup flow, support, and 10 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

37.3/100 thin ▬ flat Agent 23/100 agent aware saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

1 published contract

Customer MessagingLive Chat Customer ServiceConversational EngagementOmnichannel Messaging Chatbots Freshworks

What this lets a business do 2

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Service Management

BC-430

CSATConversationsMessages

POST /csat/{conversation_id} POST /conversations PUT /conversations/{conversation_id} GET /conversations/{conversation_id}/messages

Customer Relationship Management

BC-420

Users

GET /users POST /users GET /users/{user_id} GET /users/{user_id}/conversations

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 37.3/100 · thin

Contract Quality 9.2 / 19

Developer Ergonomics 5.4 / 15

Access Clarity 4.7 / 15

Operational Transparency 2.1 / 10

Contract Governance 1.2 / 9

Discoverability 5.5 / 8

Regulatory Posture 3.4 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 23/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the AI & Biometrics regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link

9 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Access Clarity scores 31.6 — up to +13.7 composite points
Developer Ergonomics scores 35.7 — up to +12.9 composite points
Contract Quality scores 48.8 — up to +12.8 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/freshchat/apis.yml: open an issue on github.com/api-evangelist/freshchat to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Standards implemented 1

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

OpenAPI

measured — observed by APIs.io (published)

APIs 13

Individual APIs this provider publishes, each with its own machine-readable definition.

Freshchat Accounts API

The Accounts API from Freshchat — 1 operation(s) for accounts.

Freshchat Agents API

The Agents API from Freshchat — 3 operation(s) for agents.

Freshchat Channels API

The Channels API from Freshchat — 1 operation(s) for channels.

Freshchat Conversations API

The Conversations API from Freshchat — 3 operation(s) for conversations.

Freshchat CSAT API

The CSAT API from Freshchat — 1 operation(s) for csat.

Freshchat Files API

The Files API from Freshchat — 2 operation(s) for files.

Freshchat Groups API

The Groups API from Freshchat — 1 operation(s) for groups.

Freshchat Messages API

The Messages API from Freshchat — 1 operation(s) for messages.

Freshchat Metrics API

The Metrics API from Freshchat — 2 operation(s) for metrics.

Freshchat OutboundMessages API

The OutboundMessages API from Freshchat — 2 operation(s) for outboundmessages.

Freshchat Roles API

The Roles API from Freshchat — 1 operation(s) for roles.

Freshchat Users API

The Users API from Freshchat — 4 operation(s) for users.

Freshchat Business Hours API

The Business Hours API from Freshchat — 1 operation(s) for business hours.

Scroll for all 13

Open Collections 15

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Freshchat REST Accounts API

OPEN COLLECTION

Freshchat REST Accounts Agents API

OPEN COLLECTION

Freshchat Webhooks

OPEN COLLECTION

Freshchat REST Accounts BusinessHours API

OPEN COLLECTION

Freshchat REST Accounts Channels API

OPEN COLLECTION

Freshchat REST Accounts Conversations API

OPEN COLLECTION

Freshchat REST Accounts CSAT API

OPEN COLLECTION

Freshchat REST Accounts Files API

OPEN COLLECTION

Freshchat REST Accounts Groups API

OPEN COLLECTION

Freshchat REST Accounts Messages API

OPEN COLLECTION

Freshchat REST Accounts Metrics API

OPEN COLLECTION

Freshchat REST Accounts OutboundMessages API

OPEN COLLECTION

Freshchat REST Accounts Roles API

OPEN COLLECTION

Freshchat REST Accounts Users API

OPEN COLLECTION

Freshchat REST API

OPEN COLLECTION

Scroll for all 15

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Freshchat API Rules

47 rules · 45 errors 1 warnings 1 info

SPECTRAL

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Freshchat Authentication

http · 1 scheme

SECURITY

Freshchat Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Freshchat Vulnerability Disclosure

Hackerone · security.txt · contact published

SECURITY

Freshchat Trust Center

SOC 2, ISO 27001, CSA STAR

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Freshchat Agentic Access

31 operations · 13 acting

AGENTIC

Resources

Get Started 2

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

Signup

Signup

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

LlmsText

LlmsText

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 4

Authentication, authorization, and security posture

TrustCenter

TrustCenter

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

DomainSecurity

Authentication

Authentication

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 1

Pricing, plans, and the legal terms of use

Pricing

Pricing

Company 2

The organization behind the API

Website

Website

LinkedIn

Other 1

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Source (apis.yml)

aid: freshchat
name: Freshchat
description: Freshchat is Freshworks' modern messaging and customer engagement platform that enables sales and support teams
  to converse with customers across web, mobile, WhatsApp, Facebook Messenger, Instagram, Apple Business Chat, and email.
  The Freshchat REST API provides programmatic access to agents, users, conversations, messages, channels, bots, and reports
  for building custom integrations and workflow automations. Authentication uses Bearer API tokens generated from the Freshchat
  admin console.
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-11-06'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/freshchat.png
tags:
- Customer Messaging
- Live Chat
- Customer Service
- Conversational Engagement
- Omnichannel Messaging
- Chatbots
- Freshworks
tags_raw:
- Customer Messaging
- Live Chat
- Customer Support
- Conversational Engagement
- Omnichannel Messaging
- Chatbots
- Freshworks
- Customer-Support
url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-30'
specificationVersion: '0.23'
apis:
- aid: freshchat:freshchat-accounts-api
  name: Freshchat Accounts API
  description: The Accounts API from Freshchat — 1 operation(s) for accounts.
  humanURL: https://developers.freshchat.com/api/
  baseURL: https://api.freshchat.com/v2
  tags:
  - Account
  tags_raw:
  - Accounts
  properties:
  - type: OpenAPI
    url: openapi/freshchat-accounts-api-openapi.yml
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: DeveloperPortal
    url: https://developers.freshchat.com
  - type: Web SDK
    url: https://developers.freshchat.com/web-sdk/
  - type: Mobile SDK
    url: https://developers.freshchat.com/mobile-sdk/
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/openapi/freshchat-asyncapi.yml
  - type: Webhooks
    url: https://crmsupport.freshworks.com/support/solutions/articles/50000004461-freshchat-webhooks-payload-structure-and-authentication
- aid: freshchat:freshchat-agents-api
  name: Freshchat Agents API
  description: The Agents API from Freshchat — 3 operation(s) for agents.
  humanURL: https://developers.freshchat.com/api/
  baseURL: https://api.freshchat.com/v2
  tags:
  - Agents
  properties:
  - type: OpenAPI
    url: openapi/freshchat-agents-api-openapi.yml
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: DeveloperPortal
    url: https://developers.freshchat.com
  - type: Web SDK
    url: https://developers.freshchat.com/web-sdk/
  - type: Mobile SDK
    url: https://developers.freshchat.com/mobile-sdk/
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/openapi/freshchat-asyncapi.yml
  - type: Webhooks
    url: https://crmsupport.freshworks.com/support/solutions/articles/50000004461-freshchat-webhooks-payload-structure-and-authentication
- aid: freshchat:freshchat-channels-api
  name: Freshchat Channels API
  description: The Channels API from Freshchat — 1 operation(s) for channels.
  humanURL: https://developers.freshchat.com/api/
  baseURL: https://api.freshchat.com/v2
  tags:
  - Channels
  properties:
  - type: OpenAPI
    url: openapi/freshchat-channels-api-openapi.yml
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: DeveloperPortal
    url: https://developers.freshchat.com
  - type: Web SDK
    url: https://developers.freshchat.com/web-sdk/
  - type: Mobile SDK
    url: https://developers.freshchat.com/mobile-sdk/
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/openapi/freshchat-asyncapi.yml
  - type: Webhooks
    url: https://crmsupport.freshworks.com/support/solutions/articles/50000004461-freshchat-webhooks-payload-structure-and-authentication
- aid: freshchat:freshchat-conversations-api
  name: Freshchat Conversations API
  description: The Conversations API from Freshchat — 3 operation(s) for conversations.
  humanURL: https://developers.freshchat.com/api/
  baseURL: https://api.freshchat.com/v2
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/freshchat-conversations-api-openapi.yml
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: DeveloperPortal
    url: https://developers.freshchat.com
  - type: Web SDK
    url: https://developers.freshchat.com/web-sdk/
  - type: Mobile SDK
    url: https://developers.freshchat.com/mobile-sdk/
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/openapi/freshchat-asyncapi.yml
  - type: Webhooks
    url: https://crmsupport.freshworks.com/support/solutions/articles/50000004461-freshchat-webhooks-payload-structure-and-authentication
- aid: freshchat:freshchat-csat-api
  name: Freshchat CSAT API
  description: The CSAT API from Freshchat — 1 operation(s) for csat.
  humanURL: https://developers.freshchat.com/api/
  baseURL: https://api.freshchat.com/v2
  tags:
  - CSAT
  properties:
  - type: OpenAPI
    url: openapi/freshchat-csat-api-openapi.yml
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: DeveloperPortal
    url: https://developers.freshchat.com
  - type: Web SDK
    url: https://developers.freshchat.com/web-sdk/
  - type: Mobile SDK
    url: https://developers.freshchat.com/mobile-sdk/
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/openapi/freshchat-asyncapi.yml
  - type: Webhooks
    url: https://crmsupport.freshworks.com/support/solutions/articles/50000004461-freshchat-webhooks-payload-structure-and-authentication
- aid: freshchat:freshchat-files-api
  name: Freshchat Files API
  description: The Files API from Freshchat — 2 operation(s) for files.
  humanURL: https://developers.freshchat.com/api/
  baseURL: https://api.freshchat.com/v2
  tags:
  - File
  tags_raw:
  - Files
  properties:
  - type: OpenAPI
    url: openapi/freshchat-files-api-openapi.yml
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: DeveloperPortal
    url: https://developers.freshchat.com
  - type: Web SDK
    url: https://developers.freshchat.com/web-sdk/
  - type: Mobile SDK
    url: https://developers.freshchat.com/mobile-sdk/
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/openapi/freshchat-asyncapi.yml
  - type: Webhooks
    url: https://crmsupport.freshworks.com/support/solutions/articles/50000004461-freshchat-webhooks-payload-structure-and-authentication
- aid: freshchat:freshchat-groups-api
  name: Freshchat Groups API
  description: The Groups API from Freshchat — 1 operation(s) for groups.
  humanURL: https://developers.freshchat.com/api/
  baseURL: https://api.freshchat.com/v2
  tags:
  - Group
  tags_raw:
  - Groups
  properties:
  - type: OpenAPI
    url: openapi/freshchat-groups-api-openapi.yml
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: DeveloperPortal
    url: https://developers.freshchat.com
  - type: Web SDK
    url: https://developers.freshchat.com/web-sdk/
  - type: Mobile SDK
    url: https://developers.freshchat.com/mobile-sdk/
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/openapi/freshchat-asyncapi.yml
  - type: Webhooks
    url: https://crmsupport.freshworks.com/support/solutions/articles/50000004461-freshchat-webhooks-payload-structure-and-authentication
- aid: freshchat:freshchat-messages-api
  name: Freshchat Messages API
  description: The Messages API from Freshchat — 1 operation(s) for messages.
  humanURL: https://developers.freshchat.com/api/
  baseURL: https://api.freshchat.com/v2
  tags:
  - Message
  tags_raw:
  - Messages
  properties:
  - type: OpenAPI
    url: openapi/freshchat-messages-api-openapi.yml
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: DeveloperPortal
    url: https://developers.freshchat.com
  - type: Web SDK
    url: https://developers.freshchat.com/web-sdk/
  - type: Mobile SDK
    url: https://developers.freshchat.com/mobile-sdk/
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/openapi/freshchat-asyncapi.yml
  - type: Webhooks
    url: https://crmsupport.freshworks.com/support/solutions/articles/50000004461-freshchat-webhooks-payload-structure-and-authentication
- aid: freshchat:freshchat-metrics-api
  name: Freshchat Metrics API
  description: The Metrics API from Freshchat — 2 operation(s) for metrics.
  humanURL: https://developers.freshchat.com/api/
  baseURL: https://api.freshchat.com/v2
  tags:
  - Metrics
  properties:
  - type: OpenAPI
    url: openapi/freshchat-metrics-api-openapi.yml
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: DeveloperPortal
    url: https://developers.freshchat.com
  - type: Web SDK
    url: https://developers.freshchat.com/web-sdk/
  - type: Mobile SDK
    url: https://developers.freshchat.com/mobile-sdk/
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/openapi/freshchat-asyncapi.yml
  - type: Webhooks
    url: https://crmsupport.freshworks.com/support/solutions/articles/50000004461-freshchat-webhooks-payload-structure-and-authentication
- aid: freshchat:freshchat-outboundmessages-api
  name: Freshchat OutboundMessages API
  description: The OutboundMessages API from Freshchat — 2 operation(s) for outboundmessages.
  humanURL: https://developers.freshchat.com/api/
  baseURL: https://api.freshchat.com/v2
  tags:
  - Outbound Messages
  tags_raw:
  - OutboundMessages
  properties:
  - type: OpenAPI
    url: openapi/freshchat-outboundmessages-api-openapi.yml
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: DeveloperPortal
    url: https://developers.freshchat.com
  - type: Web SDK
    url: https://developers.freshchat.com/web-sdk/
  - type: Mobile SDK
    url: https://developers.freshchat.com/mobile-sdk/
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/openapi/freshchat-asyncapi.yml
  - type: Webhooks
    url: https://crmsupport.freshworks.com/support/solutions/articles/50000004461-freshchat-webhooks-payload-structure-and-authentication
- aid: freshchat:freshchat-roles-api
  name: Freshchat Roles API
  description: The Roles API from Freshchat — 1 operation(s) for roles.
  humanURL: https://developers.freshchat.com/api/
  baseURL: https://api.freshchat.com/v2
  tags:
  - Roles
  properties:
  - type: OpenAPI
    url: openapi/freshchat-roles-api-openapi.yml
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: DeveloperPortal
    url: https://developers.freshchat.com
  - type: Web SDK
    url: https://developers.freshchat.com/web-sdk/
  - type: Mobile SDK
    url: https://developers.freshchat.com/mobile-sdk/
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/openapi/freshchat-asyncapi.yml
  - type: Webhooks
    url: https://crmsupport.freshworks.com/support/solutions/articles/50000004461-freshchat-webhooks-payload-structure-and-authentication
- aid: freshchat:freshchat-users-api
  name: Freshchat Users API
  description: The Users API from Freshchat — 4 operation(s) for users.
  humanURL: https://developers.freshchat.com/api/
  baseURL: https://api.freshchat.com/v2
  tags:
  - User
  tags_raw:
  - Users
  properties:
  - type: OpenAPI
    url: openapi/freshchat-users-api-openapi.yml
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: DeveloperPortal
    url: https://developers.freshchat.com
  - type: Web SDK
    url: https://developers.freshchat.com/web-sdk/
  - type: Mobile SDK
    url: https://developers.freshchat.com/mobile-sdk/
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/openapi/freshchat-asyncapi.yml
  - type: Webhooks
    url: https://crmsupport.freshworks.com/support/solutions/articles/50000004461-freshchat-webhooks-payload-structure-and-authentication
- aid: freshchat:freshchat-business-hours-api
  name: Freshchat Business Hours API
  description: The Business Hours API from Freshchat — 1 operation(s) for business hours.
  humanURL: https://developers.freshchat.com/api/
  baseURL: https://api.freshchat.com/v2
  tags:
  - Business Hours
  properties:
  - type: OpenAPI
    url: openapi/freshchat-business-hours-api-openapi.yml
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: DeveloperPortal
    url: https://developers.freshchat.com
  - type: Web SDK
    url: https://developers.freshchat.com/web-sdk/
  - type: Mobile SDK
    url: https://developers.freshchat.com/mobile-sdk/
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/openapi/freshchat-asyncapi.yml
  - type: Webhooks
    url: https://crmsupport.freshworks.com/support/solutions/articles/50000004461-freshchat-webhooks-payload-structure-and-authentication
common:
- type: CapabilityMap
  url: capabilities/freshchat-capability-edges.yml
  name: Freshchat Business Capability Map
- type: AgenticAccess
  url: agentic-access/freshchat-agentic-access.yml
- type: TrustCenter
  url: security/freshchat-trust-center.yml
- type: VulnerabilityDisclosure
  url: security/freshchat-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/freshchat-domain-security.yml
- type: Authentication
  url: authentication/freshchat-authentication.yml
- type: GitHubOrganization
  url: https://github.com/freshworks
- type: Website
  url: https://www.freshworks.com/live-chat-software/
- type: Documentation
  url: https://developers.freshchat.com/api/
- type: DeveloperPortal
  url: https://developers.freshchat.com
- type: Pricing
  url: https://www.freshworks.com/live-chat-software/pricing/
- type: Signup
  url: https://www.freshworks.com/live-chat-software/signup/
- type: Support
  url: https://support.freshchat.com
- type: LinkedIn
  url: https://www.linkedin.com/company/freshworks-inc
- type: LlmsText
  url: https://api.freshchat.com/llms.txt
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
x-parent: freshworks
x-relationship: product

Freshchat API — frequently asked questions

Does Freshchat have an API?

Yes. APIs.io lists 13 APIs from Freshchat, including Freshchat Accounts API, Freshchat Agents API and Freshchat Channels API, and 10 more.

Is there an OpenAPI specification for the Freshchat API?

Yes. APIs.io indexes 13 OpenAPI specifications for Freshchat, each linked for download from this page.

How do I authenticate with the Freshchat API?

Freshchat uses bearer-token authentication (http · 1 scheme). The details are profiled on APIs.io as Freshchat Authentication.

Is the Freshchat API ready for AI agents?

Freshchat has a Kin Score of 37.3 out of 100 (thin) and an Agent Readiness score of 22.8 (agent-aware), scored by API Evangelist on 2026-11-06.

Work with this as data

Every provider here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

Tools for providers

9 MCP tools reach this

find_providersBrowse and filter every provider in the catalog.
get_provider_artifactsEvery artifact this provider publishes, grouped by type.
get_provider_operationsEvery operation across all of their OpenAPIs — one call instead of parsing every spec.
get_provider_toolsEvery MCP tool they ship, with the operation each wraps.
get_provider_evidenceHow each part of their score was established. Free — the basis for a claim should not sit behind it.
get_provider_ratingPRO — composite, band, trend and facet scores.
apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
resolveTurn a domain, URL or GitHub org into the provider it belongs to.
find_cohortsEvery scored population of providers in the catalog.

All 92 tools →

Call it yourself

curl for this page

This provider

curl "https://apis.io/api/v1/providers/freshchat"

All providers

curl "https://apis.io/api/v1/providers?limit=25"

Every operation they expose

curl "https://apis.io/api/v1/providers/freshchat/operations?limit=25"

How their score was established

curl "https://apis.io/api/v1/providers/freshchat/evidence"

Calls without X-API-Key need no key. Calls with it need a paid plan — get a key.

Get an API key

Free tier, no form to fill in. Signing in shares your email address with us — we store it to create your key and to recognise you if you sign in with another provider. See our Privacy Policy and Terms.

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A second provider on the same verified email joins the account you already have.