freshworks website screenshot

freshworks

Freshworks is a software company that develops cloud-based business software including customer support, IT service management, sales force automation, marketing automation, and HR applications.

freshworks publishes 42 APIs on the APIs.io network, including Accounts API, Agents API, Applicants API, and 39 more.

The freshworks catalog on APIs.io includes 1 event-driven AsyncAPI specification, 1 JSON-LD context, and 2 Spectral governance rulesets.

freshworks’ developer surface includes authentication and 8 more developer resources.

🌐 Visit website 📡 Source on GitHub
43.9/100 developing ▬ flat Agent 36/100 agent ready Full breakdown ↓
scored 2026-07-28 · rubric v0.6
AccessPaidSelf serve
44 APIs 16 Features

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-07-28 · rubric v0.6
Composite quality — 43.9/100 · developing
Contract Quality 19.1 / 25
Developer Ergonomics 2.2 / 20
Commercial Clarity 7.9 / 20
Operational Transparency 4.8 / 13
Governance 5.0 / 12
Discoverability 5.0 / 10
Agent readiness — 36/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 6 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/freshworks: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 44

Individual APIs this provider publishes, each with its own machine-readable definition.

Freshworks Freshmarketer API

The Freshmarketer API provides developer access to marketing automation capabilities within the Freshmarketer platform. It enables programmatic management of marketing campaigns...

Freshworks App SDK

The Freshworks App SDK enables developers to build custom applications and extensions that run within the Freshworks product ecosystem. It provides tools for creating apps for F...

freshworks Accounts API

Manage company accounts with which you have business relationships.

freshworks Agents API

Manage chat agents and their availability.

freshworks Applicants API

Manage job applicants and their application details.

freshworks Appointments API

Manage scheduled appointments and meetings.

freshworks Assets API

Manage IT assets including hardware, software, and configurations.

freshworks Branches API

Manage organizational branch or office locations.

freshworks Business Hours API

Manage business hours configurations.

freshworks Call Metrics API

Access call center metrics and analytics data.

freshworks Calls API

Access call records, call details, and call metrics from the Freshcaller system.

freshworks Changes API

Manage change requests for controlled modifications to IT infrastructure.

freshworks Channels API

Manage messaging channels and their configurations.

freshworks Companies API

Manage company records associated with contacts.

freshworks Contacts API

Manage customer contacts including creation, updates, merging, and deactivation.

freshworks Conversations API

Manage customer conversations and their lifecycle.

freshworks Deals API

Manage sales deals and their pipeline progression.

freshworks Departments API

Manage organizational department records.

freshworks Email Configs API

Manage email configuration settings for the helpdesk.

freshworks Employees API

Manage employee records including personal information, job details, and employment history.

freshworks Groups API

Manage agent groups for conversation routing.

freshworks Job Postings API

Manage job postings and their associated applicant fields.

freshworks Leads API

Manage sales leads before they are converted to contacts or accounts.

freshworks Levels API

Manage employee levels and designations.

freshworks Locations API

Manage office and facility locations.

freshworks Messages API

Send and retrieve messages within conversations.

freshworks Notes API

Manage notes attached to CRM records.

freshworks Problems API

Manage problem records for root cause analysis of recurring incidents.

freshworks Products API

Manage products associated with the helpdesk.

freshworks Releases API

Manage release records for deploying changes to production.

freshworks Requesters API

Manage requesters who submit tickets to the service desk.

freshworks Roles API

Manage agent roles and permissions.

freshworks Sales Activities API

Track and manage sales activity records.

freshworks Service Catalog API

Manage service catalog items available for request.

freshworks SLA Policies API

Manage SLA policies for ticket response and resolution targets.

freshworks Sub-Departments API

Manage sub-departments within departments.

freshworks Surveys API

Manage customer satisfaction surveys.

freshworks Tasks API

Manage tasks associated with sales activities.

freshworks Teams API

Manage agent teams for call routing and organization.

freshworks Tickets API

Manage helpdesk tickets including creation, updates, assignment, and resolution workflows.

freshworks Time Entries API

Track time spent on tickets.

freshworks Time Off API

Manage time-off types and employee leave requests.

freshworks Users API

Manage agent users in the Freshcaller system including creation, updates, and status management.

freshworks Vendors API

Manage vendor records for IT procurement and contracts.

Scroll for all 44

Open Collections 6

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Freshworks Freshcaller API

OPEN COLLECTION

Freshworks Freshchat API

OPEN COLLECTION

Freshworks Freshdesk API

OPEN COLLECTION

Freshworks Freshsales API

OPEN COLLECTION

Freshworks Freshservice API

OPEN COLLECTION

Freshworks Freshteam API

OPEN COLLECTION

Pricing Plans 1

Published pricing tiers and plan structures.

Freshworks Plans Pricing

3 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Freshworks Rate Limits

4 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Freshworks Finops

FINOPS

Features 16

Notable capabilities this provider offers.

Freshdesk Growth at $19/agent/mo with shared inbox + reports
Freshdesk Pro at $55/agent/mo with custom objects + Freddy AI
Freshdesk Enterprise at $89/agent/mo with audit logs + approval workflows
Freshchat, Freshsales (CRM), Freshservice (ITSM) parallel tiers
Freddy AI Agent: 500 sessions/mo on Pro+
Freddy AI Copilot and Insights
REST API per product (Freshdesk, Freshchat, Freshsales)
Tier-based rate limits: 100 (Growth), 400 (Pro), 700 (Enterprise) req/min
OAuth 2.0 + API keys
Webhooks for ticket, contact, conversation events
Marketplace for Freshworks apps
Custom Apps SDK
Multilingual help desk (40+ languages)
5,000 collaborators included on Growth+
Unified CRM across Sales, Marketing, Support
Audit logs and skills-based routing on Enterprise

Scroll for all 16

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Freshworks Webhook Events

Freshworks products support webhook callbacks that notify external applications when specific events occur within the helpdesk, service desk, CRM, and messaging platforms. Webho...

ASYNCAPI

Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Freshworks Context

0 classes · 9 properties

JSON-LD

Spectral Rules 2

Spectral governance rulesets for linting and validating these APIs.

freshworks API Rules

7 rules · 1 errors 6 warnings

SPECTRAL

freshworks API Rules

5 rules · 4 warnings 1 info

SPECTRAL

JSON Schema 77

Standalone JSON Schema definitions for this provider's data models.

Account

17 properties

JSON SCHEMA

AccountCreate

14 properties

JSON SCHEMA

Agent

10 properties

JSON SCHEMA

AgentUpdate

4 properties

JSON SCHEMA

Applicant

12 properties

JSON SCHEMA

ApplicantCreate

6 properties

JSON SCHEMA

Appointment

11 properties

JSON SCHEMA

AppointmentCreate

7 properties

JSON SCHEMA

Asset

15 properties

JSON SCHEMA

AssetCreate

10 properties

JSON SCHEMA

Branch

12 properties

JSON SCHEMA

BusinessHours

7 properties

JSON SCHEMA

Call

18 properties

JSON SCHEMA

CallMetric

8 properties

JSON SCHEMA

Change

15 properties

JSON SCHEMA

ChangeCreate

12 properties

JSON SCHEMA

Channel

7 properties

JSON SCHEMA

Company

12 properties

JSON SCHEMA

CompanyCreate

9 properties

JSON SCHEMA

Freshworks Contact

25 properties

JSON SCHEMA

ContactCreate

12 properties

JSON SCHEMA

Conversation

8 properties

JSON SCHEMA

ConversationCreate

4 properties

JSON SCHEMA

ConversationUpdate

3 properties

JSON SCHEMA

Deal

13 properties

JSON SCHEMA

DealCreate

9 properties

JSON SCHEMA

Department

9 properties

JSON SCHEMA

EmailConfig

8 properties

JSON SCHEMA

Employee

22 properties

JSON SCHEMA

EmployeeUpdate

11 properties

JSON SCHEMA

Error

2 properties

JSON SCHEMA

Field

7 properties

JSON SCHEMA

Group

6 properties

JSON SCHEMA

GroupCreate

6 properties

JSON SCHEMA

JobPosting

13 properties

JSON SCHEMA

Lead

15 properties

JSON SCHEMA

LeadCreate

9 properties

JSON SCHEMA

Level

4 properties

JSON SCHEMA

Location

6 properties

JSON SCHEMA

Message

7 properties

JSON SCHEMA

MessageCreate

4 properties

JSON SCHEMA

Meta

3 properties

JSON SCHEMA

Note

6 properties

JSON SCHEMA

NoteCreate

3 properties

JSON SCHEMA

PaginationLinks

2 properties

JSON SCHEMA

Problem

13 properties

JSON SCHEMA

ProblemCreate

10 properties

JSON SCHEMA

Product

5 properties

JSON SCHEMA

Release

10 properties

JSON SCHEMA

ReleaseCreate

7 properties

JSON SCHEMA

ReplyCreate

3 properties

JSON SCHEMA

Requester

14 properties

JSON SCHEMA

RequesterCreate

9 properties

JSON SCHEMA

Role

6 properties

JSON SCHEMA

SalesActivity

12 properties

JSON SCHEMA

SalesActivityCreate

8 properties

JSON SCHEMA

SatisfactionRating

9 properties

JSON SCHEMA

ServiceItem

10 properties

JSON SCHEMA

SLAPolicy

7 properties

JSON SCHEMA

SubDepartment

5 properties

JSON SCHEMA

Task

12 properties

JSON SCHEMA

TaskCreate

7 properties

JSON SCHEMA

Team

6 properties

JSON SCHEMA

TeamCreate

3 properties

JSON SCHEMA

Freshworks Ticket

22 properties

JSON SCHEMA

TicketCreate

17 properties

JSON SCHEMA

TicketUpdate

9 properties

JSON SCHEMA

TimeEntry

10 properties

JSON SCHEMA

TimeEntryCreate

5 properties

JSON SCHEMA

TimeOffRequest

9 properties

JSON SCHEMA

TimeOffRequestCreate

5 properties

JSON SCHEMA

TimeOffType

4 properties

JSON SCHEMA

User

9 properties

JSON SCHEMA

UserCreate

5 properties

JSON SCHEMA

UserStatus

5 properties

JSON SCHEMA

Vendor

9 properties

JSON SCHEMA

VendorCreate

6 properties

JSON SCHEMA

Scroll for all 77

JSON Structure 1

JSON Structure definitions describing this provider's data shapes.

Freshworks Structure

0 properties

JSON STRUCTURE

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Freshworks Authentication

apiKey/http · 4 schemes

SECURITY

Freshworks Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Freshworks Agentic Access

158 operations · 70 acting

158 operations · 70 acting

AGENTIC

Resources

Documentation 3

Reference material describing how the API behaves

AsyncAPI
AsyncAPI
 JSONSchema
JSONSchema
 JSONSchema
JSONSchema

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess
AgenticAccess

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

JSONLD
JSONLD

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity
DomainSecurity
 Authentication
Authentication

Company 1

The organization behind the API

LinkedIn
LinkedIn

Source (apis.yml)

apis.yml Raw ↑ 
aid: freshworks
accessModel:
  pricing: paid
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Paid · Self-serve signup
  confidence: high
  source:
  - plans
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/freshworks.png
url: https://raw.githubusercontent.com/api-evangelist/freshworks/refs/heads/main/apis.yml
modified: '2026-05-19'
apis:
- aid: freshworks:freshmarketer-api
  name: Freshworks Freshmarketer API
  tags:
  - Analytics
  - Campaigns
  - Email Marketing
  - Marketing
  - Marketing Automation
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://api.example.com
  humanURL: https://developer.freshmarketer.com/
  properties:
  - url: https://developer.freshmarketer.com/
    type: Documentation
  description: The Freshmarketer API provides developer access to marketing automation capabilities within the Freshmarketer
    platform. It enables programmatic management of marketing campaigns, contact lists, email sequences, and conversion optimization
    workflows. Developers can use the API to integrate Freshmarketer with other marketing tools, automate campaign management,
    and synchronize marketing data across their technology stack for unified customer engagement analytics.
- aid: freshworks:freshworks-app-sdk
  name: Freshworks App SDK
  tags:
  - App Development
  - Extensions
  - Integrations
  - Platform
  - SDK
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://api.example.com
  humanURL: https://developers.freshworks.com/docs/
  properties:
  - url: https://developers.freshworks.com/docs/
    type: Documentation
  description: The Freshworks App SDK enables developers to build custom applications and extensions that run within the Freshworks
    product ecosystem. It provides tools for creating apps for Freshdesk, Freshservice, Freshsales, and other Freshworks products
    using a unified development framework.
- aid: freshworks:freshworks-accounts-api
  name: freshworks Accounts API
  description: Manage company accounts with which you have business relationships.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Accounts
  properties:
  - type: OpenAPI
    url: openapi/freshworks-accounts-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-agents-api
  name: freshworks Agents API
  description: Manage chat agents and their availability.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Agents
  properties:
  - type: OpenAPI
    url: openapi/freshworks-agents-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-applicants-api
  name: freshworks Applicants API
  description: Manage job applicants and their application details.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Applicants
  properties:
  - type: OpenAPI
    url: openapi/freshworks-applicants-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-appointments-api
  name: freshworks Appointments API
  description: Manage scheduled appointments and meetings.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Appointments
  properties:
  - type: OpenAPI
    url: openapi/freshworks-appointments-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-assets-api
  name: freshworks Assets API
  description: Manage IT assets including hardware, software, and configurations.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Assets
  properties:
  - type: OpenAPI
    url: openapi/freshworks-assets-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-branches-api
  name: freshworks Branches API
  description: Manage organizational branch or office locations.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Branches
  properties:
  - type: OpenAPI
    url: openapi/freshworks-branches-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-business-hours-api
  name: freshworks Business Hours API
  description: Manage business hours configurations.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Business Hours
  properties:
  - type: OpenAPI
    url: openapi/freshworks-business-hours-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-call-metrics-api
  name: freshworks Call Metrics API
  description: Access call center metrics and analytics data.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Call Metrics
  properties:
  - type: OpenAPI
    url: openapi/freshworks-call-metrics-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-calls-api
  name: freshworks Calls API
  description: Access call records, call details, and call metrics from the Freshcaller system.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Calls
  properties:
  - type: OpenAPI
    url: openapi/freshworks-calls-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-changes-api
  name: freshworks Changes API
  description: Manage change requests for controlled modifications to IT infrastructure.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Changes
  properties:
  - type: OpenAPI
    url: openapi/freshworks-changes-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-channels-api
  name: freshworks Channels API
  description: Manage messaging channels and their configurations.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Channels
  properties:
  - type: OpenAPI
    url: openapi/freshworks-channels-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-companies-api
  name: freshworks Companies API
  description: Manage company records associated with contacts.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Companies
  properties:
  - type: OpenAPI
    url: openapi/freshworks-companies-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-contacts-api
  name: freshworks Contacts API
  description: Manage customer contacts including creation, updates, merging, and deactivation.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Contacts
  properties:
  - type: OpenAPI
    url: openapi/freshworks-contacts-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-conversations-api
  name: freshworks Conversations API
  description: Manage customer conversations and their lifecycle.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/freshworks-conversations-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-deals-api
  name: freshworks Deals API
  description: Manage sales deals and their pipeline progression.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Deals
  properties:
  - type: OpenAPI
    url: openapi/freshworks-deals-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-departments-api
  name: freshworks Departments API
  description: Manage organizational department records.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Departments
  properties:
  - type: OpenAPI
    url: openapi/freshworks-departments-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-email-configs-api
  name: freshworks Email Configs API
  description: Manage email configuration settings for the helpdesk.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Email Configs
  properties:
  - type: OpenAPI
    url: openapi/freshworks-email-configs-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-employees-api
  name: freshworks Employees API
  description: Manage employee records including personal information, job details, and employment history.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Employees
  properties:
  - type: OpenAPI
    url: openapi/freshworks-employees-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-groups-api
  name: freshworks Groups API
  description: Manage agent groups for conversation routing.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Groups
  properties:
  - type: OpenAPI
    url: openapi/freshworks-groups-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-job-postings-api
  name: freshworks Job Postings API
  description: Manage job postings and their associated applicant fields.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Job Postings
  properties:
  - type: OpenAPI
    url: openapi/freshworks-job-postings-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-leads-api
  name: freshworks Leads API
  description: Manage sales leads before they are converted to contacts or accounts.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Leads
  properties:
  - type: OpenAPI
    url: openapi/freshworks-leads-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-levels-api
  name: freshworks Levels API
  description: Manage employee levels and designations.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Levels
  properties:
  - type: OpenAPI
    url: openapi/freshworks-levels-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-locations-api
  name: freshworks Locations API
  description: Manage office and facility locations.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Locations
  properties:
  - type: OpenAPI
    url: openapi/freshworks-locations-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-messages-api
  name: freshworks Messages API
  description: Send and retrieve messages within conversations.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Messages
  properties:
  - type: OpenAPI
    url: openapi/freshworks-messages-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-notes-api
  name: freshworks Notes API
  description: Manage notes attached to CRM records.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Notes
  properties:
  - type: OpenAPI
    url: openapi/freshworks-notes-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-problems-api
  name: freshworks Problems API
  description: Manage problem records for root cause analysis of recurring incidents.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Problems
  properties:
  - type: OpenAPI
    url: openapi/freshworks-problems-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-products-api
  name: freshworks Products API
  description: Manage products associated with the helpdesk.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Products
  properties:
  - type: OpenAPI
    url: openapi/freshworks-products-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-releases-api
  name: freshworks Releases API
  description: Manage release records for deploying changes to production.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Releases
  properties:
  - type: OpenAPI
    url: openapi/freshworks-releases-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-requesters-api
  name: freshworks Requesters API
  description: Manage requesters who submit tickets to the service desk.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Requesters
  properties:
  - type: OpenAPI
    url: openapi/freshworks-requesters-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-roles-api
  name: freshworks Roles API
  description: Manage agent roles and permissions.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Roles
  properties:
  - type: OpenAPI
    url: openapi/freshworks-roles-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-sales-activities-api
  name: freshworks Sales Activities API
  description: Track and manage sales activity records.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Sales Activities
  properties:
  - type: OpenAPI
    url: openapi/freshworks-sales-activities-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-service-catalog-api
  name: freshworks Service Catalog API
  description: Manage service catalog items available for request.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Service Catalog
  properties:
  - type: OpenAPI
    url: openapi/freshworks-service-catalog-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-sla-policies-api
  name: freshworks SLA Policies API
  description: Manage SLA policies for ticket response and resolution targets.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - SLA Policies
  properties:
  - type: OpenAPI
    url: openapi/freshworks-sla-policies-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-sub-departments-api
  name: freshworks Sub-Departments API
  description: Manage sub-departments within departments.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Sub-Departments
  properties:
  - type: OpenAPI
    url: openapi/freshworks-sub-departments-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-surveys-api
  name: freshworks Surveys API
  description: Manage customer satisfaction surveys.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Surveys
  properties:
  - type: OpenAPI
    url: openapi/freshworks-surveys-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-tasks-api
  name: freshworks Tasks API
  description: Manage tasks associated with sales activities.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Tasks
  properties:
  - type: OpenAPI
    url: openapi/freshworks-tasks-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-teams-api
  name: freshworks Teams API
  description: Manage agent teams for call routing and organization.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Teams
  properties:
  - type: OpenAPI
    url: openapi/freshworks-teams-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-tickets-api
  name: freshworks Tickets API
  description: Manage helpdesk tickets including creation, updates, assignment, and resolution workflows.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Tickets
  properties:
  - type: OpenAPI
    url: openapi/freshworks-tickets-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://developers.freshcaller.com/api/
  - type: Documentation
    url: https://developers.freshworks.com/api-sdk/freshteam/
- aid: freshworks:freshworks-time-entries-api
  name: freshworks Time Entries API
  description: Track time spent on tickets.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://domain.freshdesk.com/api/v2
  tags:
  - Time Entries
  properties:
  - type: OpenAPI
    url: openapi/freshworks-time-entries-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Documentation
    url: https://developers.freshworks.com/crm/api/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Documentation
    url: https://dev

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