freshworks Time Entries API

openapi: 3.1.0
info:
  title: Freshworks Freshcaller Accounts Time Entries API
  description: The Freshcaller API provides access to cloud-based phone system functionality for contact center operations. It allows developers to export call data, call recordings, user information, and agent team details stored in the Freshcaller system. The API supports integration of voice and telephony workflows into broader business applications, enabling organizations to automate call center reporting, synchronize agent data, and build custom dashboards around their phone operations.
  version: '1.0'
  contact:
    name: Freshworks Support
    url: https://support.freshcaller.com/
  termsOfService: https://www.freshworks.com/terms/
servers:
- url: https://{domain}.freshcaller.com/api/v1
  description: Freshcaller Production Server
  variables:
    domain:
      default: yourdomain
      description: Your Freshcaller subdomain
security:
- apiKeyAuth: []
tags:
- name: Time Entries
  description: Track time spent on tickets.
paths:
  /tickets/{ticket_id}/time_entries:
    get:
      operationId: listTicketTimeEntries
      summary: List all time entries for a ticket
      description: Retrieves all time entries logged against a specific ticket.
      tags:
      - Time Entries
      parameters:
      - $ref: '#/components/parameters/TicketIdParam'
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/TimeEntry'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    post:
      operationId: createTicketTimeEntry
      summary: Create a time entry for a ticket
      description: Logs a new time entry against a specific ticket for tracking time spent on support activities.
      tags:
      - Time Entries
      parameters:
      - $ref: '#/components/parameters/TicketIdParam'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TimeEntryCreate'
      responses:
        '201':
          description: Time entry created successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TimeEntry'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
components:
  schemas:
    TimeEntryCreate:
      type: object
      required:
      - time_spent
      properties:
        agent_id:
          type: integer
          description: ID of the agent logging the time.
        billable:
          type: boolean
          description: Whether the time entry is billable.
        executed_at:
          type: string
          format: date-time
          description: Timestamp when the work was executed.
        note:
          type: string
          description: Note describing the work performed.
        time_spent:
          type: string
          description: Duration of time spent in HH:MM format.
    Error:
      type: object
      properties:
        description:
          type: string
          description: Human-readable error message.
        errors:
          type: array
          description: List of specific validation errors.
          items:
            type: object
            properties:
              field:
                type: string
                description: Field that caused the error.
              message:
                type: string
                description: Error message for the field.
              code:
                type: string
                description: Error code.
    TimeEntry:
      type: object
      properties:
        id:
          type: integer
          description: Unique ID of the time entry.
        agent_id:
          type: integer
          description: ID of the agent who logged the time.
        billable:
          type: boolean
          description: Whether the time entry is billable.
        executed_at:
          type: string
          format: date-time
          description: Timestamp when the work was executed.
        note:
          type: string
          description: Note describing the work performed.
        start_time:
          type: string
          format: date-time
          description: Start time of the time entry.
        time_spent:
          type: string
          description: Duration of time spent in HH:MM format.
        timer_running:
          type: boolean
          description: Whether the timer is currently running.
        created_at:
          type: string
          format: date-time
          description: Timestamp when the time entry was created.
        updated_at:
          type: string
          format: date-time
          description: Timestamp when the time entry was last updated.
  parameters:
    TicketIdParam:
      name: ticket_id
      in: path
      required: true
      description: The ID of the ticket.
      schema:
        type: integer
  responses:
    NotFound:
      description: The requested resource was not found.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    Unauthorized:
      description: Authentication credentials are missing or invalid.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    BadRequest:
      description: The request body or parameters are invalid.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  securitySchemes:
    apiKeyAuth:
      type: apiKey
      in: header
      name: X-Api-Auth
      description: API key authentication. The API key can be found in your Freshcaller admin settings.
externalDocs:
  description: Freshcaller API Documentation
  url: https://developers.freshcaller.com/api/