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OpenAPI Specification

openapi: 3.2.0
info:
  title: Freshworks Freshsales Accounts API
  description: The Freshsales API is a RESTful API that enables developers to access and manage CRM data within Freshsales. It supports operations for contacts, accounts, deals, leads, tasks, appointments, notes, and sales activities. The API uses token-based authentication and allows developers to read, modify, add, or delete CRM data, making it possible to build custom integrations, automate sales workflows, and synchronize Freshsales data with other business applications.
  version: '1.0'
  contact:
    name: Freshworks Support
    url: https://support.freshsales.io/
  termsOfService: https://www.freshworks.com/terms/
servers:
- url: https://{domain}.myfreshworks.com/crm/sales/api
  description: Freshsales Production Server
  variables:
    domain:
      default: yourdomain
      description: Your Freshworks bundle alias
security:
- apiKeyAuth: []
tags:
- name: Accounts
  description: Manage company accounts with which you have business relationships.
paths:
  /sales_accounts:
    get:
      operationId: listAccounts
      summary: List all accounts
      description: Retrieves a paginated list of all company accounts in the CRM.
      tags:
      - Accounts
      parameters:
      - $ref: '#/components/parameters/PageParam'
      - $ref: '#/components/parameters/SortParam'
      - $ref: '#/components/parameters/SortTypeParam'
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                type: object
                properties:
                  sales_accounts:
                    type: array
                    items:
                      $ref: '#/components/schemas/Account'
                  meta:
                    $ref: '#/components/schemas/Meta'
        '401':
          $ref: '#/components/responses/Unauthorized'
    post:
      operationId: createAccount
      summary: Create an account
      description: Creates a new company account in the CRM.
      tags:
      - Accounts
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AccountCreate'
      responses:
        '200':
          description: Account created successfully
          content:
            application/json:
              schema:
                type: object
                properties:
                  sales_account:
                    $ref: '#/components/schemas/Account'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /sales_accounts/{account_id}:
    get:
      operationId: getAccount
      summary: View an account
      description: Retrieves the details of a specific company account by its ID.
      tags:
      - Accounts
      parameters:
      - $ref: '#/components/parameters/AccountIdParam'
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                type: object
                properties:
                  sales_account:
                    $ref: '#/components/schemas/Account'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    put:
      operationId: updateAccount
      summary: Update an account
      description: Updates the properties of an existing company account.
      tags:
      - Accounts
      parameters:
      - $ref: '#/components/parameters/AccountIdParam'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AccountCreate'
      responses:
        '200':
          description: Account updated successfully
          content:
            application/json:
              schema:
                type: object
                properties:
                  sales_account:
                    $ref: '#/components/schemas/Account'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    delete:
      operationId: deleteAccount
      summary: Delete an account
      description: Deletes a company account from the CRM.
      tags:
      - Accounts
      parameters:
      - $ref: '#/components/parameters/AccountIdParam'
      responses:
        '204':
          description: Account deleted successfully
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
components:
  responses:
    BadRequest:
      description: The request body or parameters are invalid.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    NotFound:
      description: The requested resource was not found.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    Unauthorized:
      description: Authentication credentials are missing or invalid.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  schemas:
    Error:
      type: object
      properties:
        description:
          type: string
          description: Human-readable error message.
        errors:
          type: array
          items:
            type: object
            properties:
              field:
                type: string
                description: Field that caused the error.
              message:
                type: string
                description: Error message.
              code:
                type: string
                description: Error code.
    Account:
      type: object
      properties:
        id:
          type: integer
          description: Unique ID of the account.
        name:
          type: string
          description: Name of the company.
        address:
          type: string
          description: Address.
        city:
          type: string
          description: City.
        state:
          type: string
          description: State or province.
        zipcode:
          type: string
          description: ZIP or postal code.
        country:
          type: string
          description: Country.
        phone:
          type: string
          description: Phone number.
        website:
          type: string
          format: uri
          description: Website URL.
        number_of_employees:
          type: integer
          description: Number of employees.
        annual_revenue:
          type: number
          description: Annual revenue amount.
        industry_type_id:
          type: integer
          description: ID of the industry type.
        business_type_id:
          type: integer
          description: ID of the business type.
        owner_id:
          type: integer
          description: ID of the owning sales agent.
        custom_field:
          type: object
          additionalProperties: true
          description: Custom field values.
        created_at:
          type: string
          format: date-time
          description: Timestamp when created.
        updated_at:
          type: string
          format: date-time
          description: Timestamp when last updated.
    AccountCreate:
      type: object
      required:
      - name
      properties:
        name:
          type: string
          description: Name of the company.
        address:
          type: string
          description: Address.
        city:
          type: string
          description: City.
        state:
          type: string
          description: State or province.
        zipcode:
          type: string
          description: ZIP or postal code.
        country:
          type: string
          description: Country.
        phone:
          type: string
          description: Phone number.
        website:
          type: string
          format: uri
          description: Website URL.
        number_of_employees:
          type: integer
          description: Number of employees.
        annual_revenue:
          type: number
          description: Annual revenue.
        industry_type_id:
          type: integer
          description: Industry type ID.
        business_type_id:
          type: integer
          description: Business type ID.
        owner_id:
          type: integer
          description: ID of the owning sales agent.
        custom_field:
          type: object
          additionalProperties: true
          description: Custom field values.
    Meta:
      type: object
      properties:
        total_pages:
          type: integer
          description: Total number of pages.
        total:
          type: integer
          description: Total number of records.
  parameters:
    PageParam:
      name: page
      in: query
      description: Page number for pagination.
      schema:
        type: integer
        minimum: 1
        default: 1
    SortParam:
      name: sort
      in: query
      description: Field to sort by.
      schema:
        type: string
    AccountIdParam:
      name: account_id
      in: path
      required: true
      description: The ID of the account.
      schema:
        type: integer
    SortTypeParam:
      name: sort_type
      in: query
      description: Sort order direction.
      schema:
        type: string
        enum:
        - asc
        - desc
  securitySchemes:
    apiKeyAuth:
      type: apiKey
      in: header
      name: Authorization
      description: Token-based authentication. Use the format "Token token=your_api_key".
externalDocs:
  description: Freshsales API Documentation
  url: https://developers.freshworks.com/crm/api/