freshworks Departments API

openapi: 3.1.0
info:
  title: Freshworks Freshcaller Accounts Departments API
  description: The Freshcaller API provides access to cloud-based phone system functionality for contact center operations. It allows developers to export call data, call recordings, user information, and agent team details stored in the Freshcaller system. The API supports integration of voice and telephony workflows into broader business applications, enabling organizations to automate call center reporting, synchronize agent data, and build custom dashboards around their phone operations.
  version: '1.0'
  contact:
    name: Freshworks Support
    url: https://support.freshcaller.com/
  termsOfService: https://www.freshworks.com/terms/
servers:
- url: https://{domain}.freshcaller.com/api/v1
  description: Freshcaller Production Server
  variables:
    domain:
      default: yourdomain
      description: Your Freshcaller subdomain
security:
- apiKeyAuth: []
tags:
- name: Departments
  description: Manage organizational department records.
paths:
  /departments:
    get:
      operationId: listDepartments
      summary: List all departments
      description: Retrieves a list of all organizational departments.
      tags:
      - Departments
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                type: object
                properties:
                  departments:
                    type: array
                    items:
                      $ref: '#/components/schemas/Department'
        '401':
          $ref: '#/components/responses/Unauthorized'
components:
  schemas:
    Error:
      type: object
      properties:
        description:
          type: string
          description: Human-readable error message.
        errors:
          type: array
          description: List of specific validation errors.
          items:
            type: object
            properties:
              field:
                type: string
                description: Field that caused the error.
              message:
                type: string
                description: Error message.
              code:
                type: string
                description: Error code.
    Department:
      type: object
      properties:
        id:
          type: integer
          description: Unique ID of the department.
        name:
          type: string
          description: Name of the department.
        description:
          type: string
          description: Description.
        head_user_id:
          type: integer
          description: ID of the department head.
        prime_user_id:
          type: integer
          description: ID of the primary user.
        domains:
          type: array
          items:
            type: string
          description: Email domains associated with the department.
        custom_fields:
          type: object
          additionalProperties: true
          description: Custom field values.
        created_at:
          type: string
          format: date-time
          description: Timestamp when created.
        updated_at:
          type: string
          format: date-time
          description: Timestamp when last updated.
  responses:
    Unauthorized:
      description: Authentication credentials are missing or invalid.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  securitySchemes:
    apiKeyAuth:
      type: apiKey
      in: header
      name: X-Api-Auth
      description: API key authentication. The API key can be found in your Freshcaller admin settings.
externalDocs:
  description: Freshcaller API Documentation
  url: https://developers.freshcaller.com/api/