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OpenAPI Specification

openapi: 3.2.0
info:
  title: Freshworks Freshdesk Companies API
  description: The Freshdesk API v2 is a RESTful API that provides programmatic access to Freshdesk helpdesk functionality. It allows developers to manage tickets, contacts, companies, agents, groups, and other helpdesk resources through standard CRUD operations. The API uses JSON for data exchange, supports API key authentication, and enables integration of Freshdesk customer support workflows into third-party applications and automation pipelines.
  version: '2.0'
  contact:
    name: Freshworks Support
    url: https://support.freshdesk.com/
  termsOfService: https://www.freshworks.com/terms/
servers:
- url: https://{domain}.freshdesk.com/api/v2
  description: Freshdesk Production Server
  variables:
    domain:
      default: yourdomain
      description: Your Freshdesk subdomain
security:
- basicAuth: []
tags:
- name: Companies
  description: Manage company records associated with contacts.
paths:
  /companies:
    get:
      operationId: listCompanies
      summary: List all companies
      description: Retrieves a paginated list of all companies in the helpdesk.
      tags:
      - Companies
      parameters:
      - $ref: '#/components/parameters/PageParam'
      - $ref: '#/components/parameters/PerPageParam'
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/Company'
        '401':
          $ref: '#/components/responses/Unauthorized'
    post:
      operationId: createCompany
      summary: Create a company
      description: Creates a new company record in the helpdesk.
      tags:
      - Companies
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CompanyCreate'
      responses:
        '201':
          description: Company created successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Company'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /companies/{company_id}:
    get:
      operationId: getCompany
      summary: View a company
      description: Retrieves the details of a specific company by its ID.
      tags:
      - Companies
      parameters:
      - $ref: '#/components/parameters/CompanyIdParam'
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Company'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    put:
      operationId: updateCompany
      summary: Update a company
      description: Updates the properties of an existing company record.
      tags:
      - Companies
      parameters:
      - $ref: '#/components/parameters/CompanyIdParam'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CompanyCreate'
      responses:
        '200':
          description: Company updated successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Company'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    delete:
      operationId: deleteCompany
      summary: Delete a company
      description: Deletes a company record from the helpdesk.
      tags:
      - Companies
      parameters:
      - $ref: '#/components/parameters/CompanyIdParam'
      responses:
        '204':
          description: Company deleted successfully
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
components:
  responses:
    BadRequest:
      description: The request body or parameters are invalid.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    NotFound:
      description: The requested resource was not found.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    Unauthorized:
      description: Authentication credentials are missing or invalid.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  schemas:
    Error:
      type: object
      properties:
        description:
          type: string
          description: Human-readable error message.
        errors:
          type: array
          description: List of specific validation errors.
          items:
            type: object
            properties:
              field:
                type: string
                description: Field that caused the error.
              message:
                type: string
                description: Error message for the field.
              code:
                type: string
                description: Error code.
    Company:
      type: object
      properties:
        id:
          type: integer
          description: Unique ID of the company.
        name:
          type: string
          description: Name of the company.
        description:
          type: string
          description: Description of the company.
        note:
          type: string
          description: Notes about the company.
        domains:
          type: array
          items:
            type: string
          description: Email domains associated with the company.
        health_score:
          type: string
          description: Health score of the company account.
        account_tier:
          type: string
          description: Tier of the company account.
        renewal_date:
          type: string
          format: date
          description: Date of account renewal.
        industry:
          type: string
          description: Industry sector of the company.
        custom_fields:
          type: object
          additionalProperties: true
          description: Key-value pairs for custom fields.
        created_at:
          type: string
          format: date-time
          description: Timestamp when the company was created.
        updated_at:
          type: string
          format: date-time
          description: Timestamp when the company was last updated.
    CompanyCreate:
      type: object
      required:
      - name
      properties:
        name:
          type: string
          description: Name of the company.
        description:
          type: string
          description: Description of the company.
        note:
          type: string
          description: Notes about the company.
        domains:
          type: array
          items:
            type: string
          description: Email domains associated with the company.
        health_score:
          type: string
          description: Health score of the company account.
        account_tier:
          type: string
          description: Tier of the company account.
        renewal_date:
          type: string
          format: date
          description: Date of account renewal.
        industry:
          type: string
          description: Industry sector.
        custom_fields:
          type: object
          additionalProperties: true
          description: Key-value pairs for custom fields.
  parameters:
    PageParam:
      name: page
      in: query
      description: Page number for pagination.
      schema:
        type: integer
        minimum: 1
        default: 1
    PerPageParam:
      name: per_page
      in: query
      description: Number of results per page (max 100).
      schema:
        type: integer
        minimum: 1
        maximum: 100
        default: 30
    CompanyIdParam:
      name: company_id
      in: path
      required: true
      description: The ID of the company.
      schema:
        type: integer
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: Use your API key as the username and X as the password. The API key can be found in your Freshdesk profile settings.
externalDocs:
  description: Freshdesk API Documentation
  url: https://developers.freshdesk.com/api/