freshworks SLA Policies API

openapi: 3.2.0
info:
  title: Freshworks Freshdesk SLA Policies API
  description: The Freshdesk API v2 is a RESTful API that provides programmatic access to Freshdesk helpdesk functionality. It allows developers to manage tickets, contacts, companies, agents, groups, and other helpdesk resources through standard CRUD operations. The API uses JSON for data exchange, supports API key authentication, and enables integration of Freshdesk customer support workflows into third-party applications and automation pipelines.
  version: '2.0'
  contact:
    name: Freshworks Support
    url: https://support.freshdesk.com/
  termsOfService: https://www.freshworks.com/terms/
servers:
- url: https://{domain}.freshdesk.com/api/v2
  description: Freshdesk Production Server
  variables:
    domain:
      default: yourdomain
      description: Your Freshdesk subdomain
security:
- basicAuth: []
tags:
- name: SLA Policies
  description: Manage SLA policies for ticket response and resolution targets.
paths:
  /sla_policies:
    get:
      operationId: listSLAPolicies
      summary: List all SLA policies
      description: Retrieves a list of all SLA policies configured in the helpdesk.
      tags:
      - SLA Policies
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/SLAPolicy'
        '401':
          $ref: '#/components/responses/Unauthorized'
components:
  schemas:
    Error:
      type: object
      properties:
        description:
          type: string
          description: Human-readable error message.
        errors:
          type: array
          description: List of specific validation errors.
          items:
            type: object
            properties:
              field:
                type: string
                description: Field that caused the error.
              message:
                type: string
                description: Error message for the field.
              code:
                type: string
                description: Error code.
    SLAPolicy:
      type: object
      properties:
        id:
          type: integer
          description: Unique ID of the SLA policy.
        name:
          type: string
          description: Name of the SLA policy.
        description:
          type: string
          description: Description of the SLA policy.
        is_default:
          type: boolean
          description: Whether this is the default SLA policy.
        active:
          type: boolean
          description: Whether the SLA policy is active.
        created_at:
          type: string
          format: date-time
          description: Timestamp when the SLA policy was created.
        updated_at:
          type: string
          format: date-time
          description: Timestamp when the SLA policy was last updated.
  responses:
    Unauthorized:
      description: Authentication credentials are missing or invalid.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: Use your API key as the username and X as the password. The API key can be found in your Freshdesk profile settings.
externalDocs:
  description: Freshdesk API Documentation
  url: https://developers.freshdesk.com/api/