Freshworks · Schema
AgentUpdate
Properties
| Name | Type | Description |
|---|---|---|
| occasional | boolean | Whether the agent is occasional. |
| group_ids | array | IDs of groups to assign. |
| role_ids | array | IDs of roles to assign. |
| ticket_scope | integer | Scope of tickets the agent can access. |
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"$id": "#/components/schemas/AgentUpdate",
"title": "AgentUpdate",
"type": "object",
"properties": {
"occasional": {
"type": "boolean",
"description": "Whether the agent is occasional."
},
"group_ids": {
"type": "array",
"items": {
"type": "integer"
},
"description": "IDs of groups to assign."
},
"role_ids": {
"type": "array",
"items": {
"type": "integer"
},
"description": "IDs of roles to assign."
},
"ticket_scope": {
"type": "integer",
"description": "Scope of tickets the agent can access."
}
}
}
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