Lucidya Ltd

aid: lucidya-ltd
name: Lucidya Ltd
description: Lucidya is an AI-native customer experience management (CXM) platform for social listening, unified customer
  data, omnichannel engagement, surveys, and AI-powered text analysis, with deep Arabic-language and MENA-market capabilities.
  Its public developer platform (docs.lucidya.com) exposes a suite of RESTful APIs across six products — Social Listening,
  AI, CDP, OmniChannel, OmniServe Analytics, and Webhooks — for programmatic access to social data, customer profiles, analytics,
  AI text/audio models, and real-time event notifications. Lucidya is a 500 Global portfolio company headquartered in Saudi
  Arabia and is certified for SOC 2 Type 2 and ISO 27001.
url: https://raw.githubusercontent.com/api-evangelist/lucidya-ltd/refs/heads/main/apis.yml
accessModel:
  pricing: published
  onboarding: approval-required
  trial: false
  try_now: false
  public: false
  label: Docs public, key requires CSM approval
  confidence: high
  source:
  - authentication
  - plans
  generated: '2026-08-13'
  method: searched
  note: 'Corrected 2026-08-13. Documentation and all five OpenAPI documents are fully public and unauthenticated, but an API
    key is not self-serve: a customer must file a "Request Access" ticket that a Customer Success Manager approves before
    the Generate API Key control appears. OmniServe list pricing is published ($125 and $250 per seat per month); Social Listening
    pricing is talk-to-sales.'
image: https://lh3.googleusercontent.com/d/1rlLPfBLpzoGQ2qAS_b9JeAxSnoyaa6RQ
x-type: company
x-source: vc-portfolio
x-backed-by:
- 500-global
x-tier: enriched
x-tier-reason: Five first-party OpenAPI documents (73 operations) harvested from the provider's own public Stoplight workspace
  on 2026-08-13, plus the full docs set for auth, pagination, errors, rate limits and versioning.
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-08-13'
tags:
- Company
- Customer Experience
- Social Listening
- Customer Data Platform
- Analytics
- Artificial Intelligence
- Omnichannel
- Arabic NLP
- MENA
apis:
- name: Lucidya Social Listening API
  description: Monitor and retrieve data across social platforms (X, Instagram, Intercom, and more); apply filters, configure
    alerts, and track API usage.
  humanURL: https://docs.lucidya.com/docs/Social-Listening-api/wainb9dny9w1y-lucidya-social-listening-public-api
  baseURL: https://api.lucidya.com
  properties:
  - type: Documentation
    url: https://docs.lucidya.com/docs/Social-Listening-api/rqwky70duwx76-get-started
  - type: APIReference
    url: https://docs.lucidya.com/docs/Social-Listening-api/wainb9dny9w1y-lucidya-social-listening-public-api
  - type: GettingStarted
    url: https://docs.lucidya.com/docs/Social-Listening-api/rqwky70duwx76-get-started
  - type: Authentication
    url: https://docs.lucidya.com/docs/Social-Listening-api/uh64vtmx7x4kl-authorization
  - type: OpenAPI
    url: openapi/lucidya-ltd-social-listening-api-openapi.yml
  - type: Overlay
    url: overlays/lucidya-ltd-social-listening-overlay.yaml
  - type: AgentSkill
    url: skills/lucidya-ltd-pull-social-listening-widget-data.md
- name: Lucidya AI API
  description: Analyze text and audio with Lucidya's AI models — sentiment analysis, Arabic dialect detection, theme/sub-theme
    classification, domain categorization, and audio transcription.
  humanURL: https://docs.lucidya.com/docs/ai-api/zl9th61r4qjdz-lucidya-public-ai-api
  baseURL: https://api.lucidya.com
  properties:
  - type: Documentation
    url: https://docs.lucidya.com/docs/ai-api/l9nsga0nmis4v-get-started
  - type: APIReference
    url: https://docs.lucidya.com/docs/ai-api/zl9th61r4qjdz-lucidya-public-ai-api
  - type: GettingStarted
    url: https://docs.lucidya.com/docs/ai-api/l9nsga0nmis4v-get-started
  - type: Authentication
    url: https://docs.lucidya.com/docs/ai-api/sjq8uo8o8lt93-authorization
  - type: OpenAPI
    url: openapi/lucidya-ltd-ai-api-openapi.yml
  - type: Overlay
    url: overlays/lucidya-ltd-ai-overlay.yaml
  - type: AgentSkill
    url: skills/lucidya-ltd-analyze-arabic-text.md
  - type: AgentSkill
    url: skills/lucidya-ltd-transcribe-audio.md
- name: Lucidya CDP API
  description: Access unified customer profiles, interaction histories, and survey data from the Customer Data Platform.
  humanURL: https://docs.lucidya.com/docs/cdp-api/ns8sfqyr1dgw6-cdp-customer-data-platform-api
  baseURL: https://api.lucidya.com
  properties:
  - type: Documentation
    url: https://docs.lucidya.com/docs/cdp-api/lnrpbrm3b9yp9-get-started
  - type: APIReference
    url: https://docs.lucidya.com/docs/cdp-api/ns8sfqyr1dgw6-cdp-customer-data-platform-api
  - type: GettingStarted
    url: https://docs.lucidya.com/docs/cdp-api/lnrpbrm3b9yp9-get-started
  - type: Authentication
    url: https://docs.lucidya.com/docs/cdp-api/6tqmgs82r4jxa-authorization
  - type: OpenAPI
    url: openapi/lucidya-ltd-cdp-api-openapi.yml
  - type: Overlay
    url: overlays/lucidya-ltd-cdp-overlay.yaml
  - type: AgentSkill
    url: skills/lucidya-ltd-manage-cdp-profiles-and-segments.md
- name: Lucidya OmniChannel API
  description: Retrieve widget data across all connected channels — social, chat, rating, mail, and call.
  humanURL: https://docs.lucidya.com/docs/omnichannel-api/d1ow4caem6i5x-omni-channel-api
  baseURL: https://api.lucidya.com
  properties:
  - type: Documentation
    url: https://docs.lucidya.com/docs/omnichannel-api/q1nc0ntpokxgs-get-started
  - type: APIReference
    url: https://docs.lucidya.com/docs/omnichannel-api/d1ow4caem6i5x-omni-channel-api
  - type: GettingStarted
    url: https://docs.lucidya.com/docs/omnichannel-api/q1nc0ntpokxgs-get-started
  - type: Authentication
    url: https://docs.lucidya.com/docs/omnichannel-api/cfqqlsohea8mv-authorization
  - type: OpenAPI
    url: openapi/lucidya-ltd-omnichannel-api-openapi.yml
  - type: Overlay
    url: overlays/lucidya-ltd-omnichannel-overlay.yaml
- name: Lucidya OmniServe Analytics API
  description: Fetch analytics results for Inbox, SLAs, Agents, and In-Chat Survey, including KPIs, time-series, and distributions.
  humanURL: https://docs.lucidya.com/docs/omniserve/mjhuba7fdw882-omni-serve-analytics-api
  baseURL: https://api.lucidya.com/public_api/omniserve
  properties:
  - type: Documentation
    url: https://docs.lucidya.com/docs/omniserve/jjdvsz08tba5c-get-started
  - type: APIReference
    url: https://docs.lucidya.com/docs/omniserve/mjhuba7fdw882-omni-serve-analytics-api
  - type: GettingStarted
    url: https://docs.lucidya.com/docs/omniserve/jjdvsz08tba5c-get-started
  - type: Authentication
    url: https://docs.lucidya.com/docs/omniserve/8s65uy0al6adj-authorization
  - type: OpenAPI
    url: openapi/lucidya-ltd-omniserve-analytics-api-openapi.yml
  - type: Overlay
    url: overlays/lucidya-ltd-omniserve-analytics-overlay.yaml
  - type: AgentSkill
    url: skills/lucidya-ltd-run-omniserve-analytics-job.md
- name: Lucidya Webhooks
  description: Receive real-time push notifications when specific events or conditions are met across your monitors.
  humanURL: https://docs.lucidya.com/docs/webhooks/gjni0qgds8vl8-get-started
  baseURL: https://api.lucidya.com
  properties:
  - type: Webhooks
    url: asyncapi/lucidya-ltd-webhooks.yml
  - type: GettingStarted
    url: https://docs.lucidya.com/docs/webhooks/gjni0qgds8vl8-get-started
  - type: Documentation
    url: https://docs.lucidya.com/docs/webhooks/gjni0qgds8vl8-get-started
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://lucidya.com
- type: DeveloperPortal
  url: https://docs.lucidya.com/
- type: Documentation
  url: https://docs.lucidya.com/
- type: APIReference
  url: https://docs.lucidya.com/
- type: GettingStarted
  url: https://docs.lucidya.com/docs/Social-Listening-api/rqwky70duwx76-get-started
- type: Authentication
  url: authentication/lucidya-ltd-authentication.yml
- type: Conventions
  url: conventions/lucidya-ltd-conventions.yml
- type: Webhooks
  url: asyncapi/lucidya-ltd-webhooks.yml
- type: Support
  url: https://help.lucidya.com/
- type: HelpCenter
  url: https://help.lucidya.com/
- type: Blog
  url: https://lucidya.com/blog
- type: ChangeLog
  url: changelog/lucidya-ltd-changelog.yml
- type: StatusPage
  url: https://status.lucidya.com/
- type: Lifecycle
  url: lifecycle/lucidya-ltd-lifecycle.yml
- type: Pricing
  url: https://www.lucidya.com/pricing/omniserve
- type: SignUp
  url: https://cxm.lucidya.com/register
- type: Login
  url: https://cxm.lucidya.com/login
- type: TermsOfService
  url: https://www.lucidya.com/service-agreement
- type: PrivacyPolicy
  url: https://lucidya.com/privacy-policy
- type: Security
  url: security/lucidya-ltd-vulnerability-disclosure.yml
- type: VulnerabilityDisclosure
  url: security/lucidya-ltd-vulnerability-disclosure.yml
- type: TrustCenter
  url: https://trust.lucidya.com/
- type: Compliance
  url: conformance/lucidya-ltd-conformance.yml
- type: Conformance
  url: conformance/lucidya-ltd-conformance.yml
- type: DomainSecurity
  url: security/lucidya-ltd-domain-security.yml
- type: GitHubOrganization
  url: https://github.com/lucidya
- type: LLMsTxt
  url: llms/lucidya-ltd-llms.txt
- type: OpenAPI
  url: openapi/lucidya-ltd-social-listening-api-openapi.yml
- type: Overlay
  url: overlays/lucidya-ltd-social-listening-overlay.yaml
- type: ErrorCatalog
  url: errors/lucidya-ltd-problem-types.yml
- type: RateLimits
  url: rate-limits/lucidya-ltd-rate-limits.yml
- type: Plans
  url: plans/lucidya-ltd-plans-pricing.yml
- type: DataModel
  url: data-model/lucidya-ltd-data-model.yml
- type: Sandbox
  url: sandbox/lucidya-ltd-sandbox.yml
- type: Packages
  url: packages/lucidya-ltd-packages.yml
- type: MCPServer
  url: mcp/lucidya-ltd-mcp.yml
- type: AgentSkill
  url: skills/_index.yml
x-enrichment:
  date: '2026-08-13'
  status: enriched
  artifacts_added: 24
  pass: local-v1