Lucidya Ltd Custom Fields API

openapi: 3.2.0
info:
  version: 1.0.0
  title: OmniServe Analytics Custom Fields API
  description: "Complete API collection for Lucidya OmniServe Analytics Endpoints. This API provides access to \nanalytics data for engagement monitoring, CSAT surveys, and reporting capabilities.\n\nFeatures include:\n- Analytics pages and widgets discovery\n- Job-based analytics data retrieval\n- CSAT survey analytics\n- Reference data access (agents, teams, data sources)\n"
  contact:
    name: API Support
    email: support@lucidya.com
    url: https://lucidya.com
  license:
    url: https://opensource.org/licenses/MIT
    name: MIT
servers:
- url: https://api.lucidya.com/public_api/omniserve
  description: Production Server
security:
- OmniserveToken: []
tags:
- name: Custom Fields
  description: Endpoints for retrieving per-engagement applied custom-field values (job-based)
paths:
  /analytics/custom_fields:
    post:
      tags:
      - Custom Fields
      summary: Create Custom Fields Job
      description: 'This endpoint enables you to create a job that returns, per engagement, the applied

        custom-field values for the given period and filters. It returns a `job_id` you then

        poll via `GET /analytics/custom_fields` to retrieve paginated results.


        **Note:** Results are paginated (10 engagements per page). When more pages exist, the

        index response includes `next_page_job_id` to fetch the next page.

        '
      operationId: createCustomFieldsJob
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                start_date:
                  type: integer
                  description: Unix timestamp for start date
                  format: int64
                  example: 1727395200
                end_date:
                  type: integer
                  description: Unix timestamp for end date
                  format: int64
                  example: 1728000000
                monitors:
                  type: string
                  description: Comma-separated monitor IDs
                  example: 101,102
                page_number:
                  type: integer
                  description: Page number to fetch (defaults to 1)
                  example: 1
                filters:
                  type: object
                  description: Filter object (optional)
                  example:
                    data_sources: twitter,facebook
                    engagement_types: posts,direct_messages,emails
                    routings_ids: '5'
                    tags_ids: 10,12
                    exact_match: false
                    untagged_engagements: false
              required:
              - start_date
              - end_date
            examples:
              customFields:
                summary: Custom fields job with filters
                value:
                  start_date: 1727395200
                  end_date: 1728000000
                  monitors: 101,102
                  page_number: 1
                  filters:
                    data_sources: twitter,facebook
                    engagement_types: posts,direct_messages,emails
                    routings_ids: '5'
                    tags_ids: 10,12
                    exact_match: false
                    untagged_engagements: false
          application/x-www-form-urlencoded:
            schema:
              type: object
              properties:
                start_date:
                  type: integer
                  format: int64
                  example: 1760313600
                end_date:
                  type: integer
                  format: int64
                  example: 1760918399
                monitors:
                  type: string
                  description: Comma-separated monitor IDs
                  example: 45930,45922
                page_number:
                  type: integer
                  example: 1
                filters:
                  type: string
                  description: URL-encoded JSON string of filters
                  example: '%7B%22data_sources%22:%22twitter,facebook%22,%22engagement_types%22:%22posts,direct_messages%22%7D'
              required:
              - start_date
              - end_date
      responses:
        '200':
          description: Job created successfully
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: object
                    properties:
                      job_id:
                        type: string
                        format: uuid
                        example: 550e8400-e29b-41d4-a716-446655440000
              examples:
                default:
                  value:
                    data:
                      job_id: 550e8400-e29b-41d4-a716-446655440000
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '405':
          $ref: '#/components/responses/MethodNotAllowed'
        '406':
          $ref: '#/components/responses/NotAcceptable'
        '410':
          $ref: '#/components/responses/Gone'
        '422':
          $ref: '#/components/responses/ValidationFailed'
        '429':
          $ref: '#/components/responses/RateLimited'
        '500':
          $ref: '#/components/responses/ServerError'
        '503':
          $ref: '#/components/responses/ServiceUnavailable'
        '504':
          $ref: '#/components/responses/GatewayTimeout'
      security:
      - OmniserveToken: []
      servers:
      - url: https://api.lucidya.com/public_api/omniserve
        description: Production Server
    get:
      tags:
      - Custom Fields
      summary: Get Custom Fields Results
      description: 'This endpoint enables you to get the results of a previously created custom-fields job.


        ## Response Structure

        - **dataAvailable**: Boolean indicating if the page results are ready (true when complete).

        - **engagements**: Array of engagements, each with its applied custom-field values.

        - **pagination**: Pagination metadata for the current page.

        - **next_page_job_id**: Present only when more pages exist; use it as the `job_id` for the next `GET` call.

        '
      operationId: getCustomFieldsResults
      parameters:
      - name: job_id
        in: query
        description: Job identifier returned from the create custom fields endpoint
        required: true
        schema:
          type: string
          format: uuid
          example: 550e8400-e29b-41d4-a716-446655440000
      responses:
        '200':
          description: Job results
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: object
                    properties:
                      dataAvailable:
                        type: boolean
                        description: Indicates whether the page finished processing; true when results are complete.
                        example: true
                      engagements:
                        type: array
                        description: Engagements with their applied custom-field values.
                        items:
                          type: object
                      pagination:
                        type: object
                        description: Pagination metadata for the current page.
                      next_page_job_id:
                        type: string
                        description: Present only when more pages exist; use as job_id for the next page.
                        format: uuid
                        example: 660e8400-e29b-41d4-a716-446655440111
              examples:
                Custom Fields Results:
                  summary: Custom fields job results
                  value:
                    data:
                      dataAvailable: true
                      engagements:
                      - engagement_id: '123456'
                        data_source: twitter
                        custom_fields:
                        - id: 1
                          name: Priority
                          value: High
                        - id: 2
                          name: Region
                          value: EMEA
                      pagination:
                        page: 1
                        items: 10
                        count: 25
                        next_page: true
                      next_page_job_id: 660e8400-e29b-41d4-a716-446655440111
        '202':
          description: Processing (if applicable)
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '405':
          $ref: '#/components/responses/MethodNotAllowed'
        '406':
          $ref: '#/components/responses/NotAcceptable'
        '410':
          $ref: '#/components/responses/Gone'
        '422':
          $ref: '#/components/responses/ValidationFailed'
        '429':
          $ref: '#/components/responses/RateLimited'
        '500':
          $ref: '#/components/responses/ServerError'
        '503':
          $ref: '#/components/responses/ServiceUnavailable'
        '504':
          $ref: '#/components/responses/GatewayTimeout'
      security:
      - OmniserveToken: []
      servers:
      - url: https://api.lucidya.com/public_api/omniserve
        description: Production Server
components:
  responses:
    ValidationFailed:
      description: Unprocessable Entity - validation failed or missing required fields
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
          examples:
            default:
              value:
                status: 422
                message: Validation failed
    NotAcceptable:
      description: Not Acceptable - the requested format is not supported
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
          examples:
            default:
              value:
                status: 406
                message: Not acceptable
    BadRequest:
      description: Bad request - invalid input or validation error
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
          examples:
            default:
              value:
                status: 400
                detail: Page_id is required
    RateLimited:
      description: Too many requests - rate limit exceeded
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
          examples:
            default:
              value:
                status: 429
                message: Rate limit exceeded
                retry_after: 60
    GatewayTimeout:
      description: Gateway Timeout - server took too long to respond
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
          examples:
            default:
              value:
                status: 504
                message: Gateway timeout
    Gone:
      description: Gone - the requested resource is no longer available
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
          examples:
            default:
              value:
                status: 410
                message: Resource gone
    NotFound:
      description: Not Found - the specified resource could not be found
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
          examples:
            default:
              value:
                status: 404
                message: Resource not found
    ServerError:
      description: Internal server error
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
          examples:
            default:
              value:
                status: 500
                message: Internal server error
    Forbidden:
      description: Forbidden - insufficient permissions
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
          examples:
            default:
              value:
                status: 403
                message: Access denied
    ServiceUnavailable:
      description: Service Unavailable - temporary server overload or maintenance
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
          examples:
            default:
              value:
                status: 503
                message: Service unavailable
    Unauthorized:
      description: Unauthorized - invalid or missing authentication
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
          examples:
            default:
              value:
                status: 401
                message: Authentication required
    MethodNotAllowed:
      description: Method Not Allowed - HTTP method is not supported for this endpoint
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
          examples:
            default:
              value:
                status: 405
                message: Method not allowed
  schemas:
    Error:
      type: object
      properties:
        error:
          type: object
          properties:
            status:
              type: integer
              example: 400
            detail:
              type: string
              example: Page_id is required
        status:
          type: integer
          example: 400
        message:
          type: string
          example: Error message
        code:
          type: string
          example: ERROR_CODE
  securitySchemes:
    OmniserveToken:
      type: apiKey
      description: The API authorization token for the request
      name: luc-authorization
      in: header
      x-example: YOUR_API_TOKEN_HERE