established · 2.4

Customer Experience

Score 24.2 / 100 126 providers 9 APIs Search apis.io →
Variants seen in the corpus: Customer Experiencecustomer-experience

Providers using this tag (126)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 5 Complete, well-documented, and agent-ready
Adobe CampaignCampaign ManagementEmail MarketingMarketing Automation20 APIs77.3BirdeyeReputation ManagementReviewsSurveys27 APIs72.8Lucidya LtdCompanySocial ListeningCustomer Data Platform6 APIs68.7AskNicelyCompanyNPSSurveys6 APIs67.3ActiveCampaignMarketing AutomationEmail MarketingCRMSales Automation43 APIs67.2
Strong 13 Solid coverage with minor gaps
SyllableCompanyArtificial IntelligenceAI AgentsVoice41 APIs64.8ReputationReputation ManagementOnline ReviewsBusiness ListingsSurveys16 APIs64.5Adobe Experience CloudAnalyticsDigital MarketingPersonalization36 APIs63.4ErxesGraphQLCRMOpen-Source1 API62.2parcelLabPost-PurchaseE-CommerceTrackingReturns8 APIs60.9Zendesk SellCRMSalesSales AutomationLeads4 APIs60.3Lang.aiCompanyArtificial IntelligenceMachine-LearningNatural Language Processing2 APIs60.0Bright PatternCompanyContact CenterCCaaS14 APIs55.7ReviewTrackersReputation ManagementReview MonitoringCustomer FeedbackSentiment Analytics1 API55.7AssembledCustomer-SupportWorkforce ManagementWFMAI Agents27 APIs55.6ASAPPCompanyArtificial IntelligenceConversational AIContact Center14 APIs55.5QminderCompanyQueue ManagementAppointment SchedulingVisitor Management7 APIs55.4UsersnapCompanyFeedbackBug Tracking4 APIs55.3
Developing 23 Usable, with meaningful gaps to close
AuthenticxConversation IntelligenceHealthcareSpeech AnalyticsContact Center18 APIs54.0KlausCompanyQuality AssuranceCustomer-Support2 APIs53.7Amazon PersonalizeArtificial IntelligenceMachine-LearningML1 API52.9GenesysCompanySoftwareContact Center87 APIs52.7SprigCompanyProduct ResearchSurveysUser Insights2 APIs52.2NextivaCompanyCommunicationsVoiceContact Center5 APIs51.9UserTestingCompanyUX ResearchUsability TestingHuman Insight8 APIs51.3Vanilla ForumsCommunityForumsCommunity ManagementWebhook58 APIs51.0DashbotCompanyAi MlConversational AnalyticsChatbots3 APIs50.1SprinklrSocial Media ManagementCustomer ServiceMarketing1 API48.6Cast CorporationCompanyCustomer SuccessArtificial IntelligenceAI Agents2 APIs48.4SurvicateSurveysCustomer FeedbackNPSUser Research7 APIs47.9NetomiCompanyArtificial IntelligenceAgentic AI2 APIs47.8QualtricsExperience ManagementSurveysEmployee Experience7 APIs47.4UniphoreCompanyArtificial IntelligenceAgentsConversational AI3 APIs47.2NarvarPost-PurchaseOrder TrackingDelivery NotificationsReturns3 APIs46.3HappyOrNotCompanyEnterpriseCustomer Feedback21 APIs45.4FullviewCompanyCustomer-SupportCo-BrowsingSession Replay1 API45.2FiniCompanyArtificial IntelligenceAI AgentsCustomer-Support9 APIs43.4WootricNPSCSATCES8 APIs42.3Stella Connect (Medallia Agent Connect)Customer ServiceCustomer FeedbackQuality AssuranceCoaching6 APIs41.7SAP Commerce CloudB2BB2CCommerce24 APIs40.5CrescendoCompanyCustomer-SupportArtificial Intelligence5 APIs39.5
Thin 20 Limited public surface area
DispatchField ServiceService OrchestrationWork OrdersScheduling11 APIs37.3PurplebricksReal-EstateUnited KingdomProperty ListingsOnline Estate Agency13 APIs36.9PRIMISCompanyE-CommerceLogisticsShipping12 APIs36.3CueinCompanyCustomer-SupportConversation Intelligence2 APIs36.1Soul MachinesCompanyEnterpriseArtificial IntelligenceDigital Humans2 APIs35.9GetVocalCompanyArtificial IntelligenceVoice AIConversational AI3 APIs35.7GoodaysCompanyCustomer FeedbackVoice of the Customer7 APIs35.7Maven AGIArtificial IntelligenceAgentsCustomer-Support9 APIs35.5TenfoldCompanyCTIContact CenterTelephony8 APIs33.0ContentsquareDigital Experience AnalyticsProduct AnalyticsSession ReplayHeatmaps6 APIs32.9DelightedNPSCSATCustomer SatisfactionCES6 APIs32.6EnterpretCompanyCustomer IntelligenceCustomer FeedbackVoice of Customer32.0ResultidCompanyOperational IntelligenceAnalyticsEnterprise Software1 API31.4QuiqCompanyConversational AIContact Center1 API30.8SundaySkyCompanyVideoPersonalizationVideo Personalization1 API30.8CrestaArtificial IntelligenceContact CenterContact Center AICCaaS1 API30.5StonlyCompanyCloud SaasKnowledge BaseKnowledge-Management30.3NewVoiceMediaCompanyCloudContact CenterCCaaS1 API27.9TalkdeskContact CenterCCaaSVoiceWebhook1 API26.8Kata.aiCompanyConversational AIChatbotsAI Agents9 APIs26.2
Emerging 31 Early or largely undocumented
AskSentiCompanyCX IntelligenceVoice of Customer24.9TattleRestaurantGuest FeedbackReview Management1 API24.0SupportlogicCompanyCustomer-SupportArtificial Intelligence23.7SierraAgentsArtificial IntelligenceChatConversational AI1 API23.6CallMinerCompanyConversation IntelligenceSpeech AnalyticsContact Center2 APIs23.4VoiceOpsCompanyAi AppsConversation IntelligenceCall Centers1 API23.3UshurCompanyArtificial IntelligenceAutomation1 API22.4NamogooCompanyE-CommerceRetailPersonalization22.3NicereplyCustomer SatisfactionCSATCESNPS1 API22.0RevieCompanyReviewsWhatsAppMarketing21.5DAS TechnologyCompanyMarTechAutomotiveAutomotive Retail1 API20.7SienaCompanyArtificial IntelligenceAI AgentsCustomer Service20.4Satisfi LabsCompanyConversational AIAgentic AIChatbots20.2UJETCompanyEnterpriseContact CenterCCaaS20.1DecagonAgentsArtificial IntelligenceChatConversational AI1 API19.8Skechers U.S.A.FootwearRetailE-CommerceFortune 5003 APIs19.4ParloaAgentsArtificial IntelligenceCall CenterCCaaS2 APIs19.2RezoCompanyContact CenterConversational AI17.2ViewaboCompanyVisual SupportCustomer-SupportField Service16.7IntermediaCloudCommunicationsContact CenterVideo Conferencing5 APIs16.2Slang AiCompanyVoice AIRestaurantConversational AI15.9KeatextCompanyText AnalyticsCustomer Feedback15.8Chatter ResearchCompanyCustomer FeedbackSurveys15.2AfinitiCompanyArtificial IntelligenceContact Center15.1GruveCompanyArtificial IntelligenceAI InfrastructureCybersecurity14.5Yieldify *CompanyEnterprisePersonalizationConversion Rate Optimization14.1Sentisis AnalyticsCompanyAnalyticsSentiment AnalysisSocial Media Analytics12.6SylloTipsCompanyArtificial IntelligenceKnowledge-ManagementEnterprise AI12.3ZoominCompanyCloudContentDocumentation12.1General Services AdministrationFederal-GovernmentProcurementAcquisitionOpen Data31 APIs11.7Serve FirstCompanyCustomer FeedbackVoice of the Customer11.2
Minimal 34 Almost no public developer surface
AiSensumCompanyArtificial IntelligenceAI AgentsRetail10.6Quantum MetricCompanyAnalyticsDigital ExperienceSession Replay10.2IntellaCompanyArtificial IntelligenceVoice AIConversational AI9.8SainapseCompanyArtificial IntelligenceCustomer-Support9.7SpringcoinCompanyArtificial IntelligenceComplianceFinancial-Services9.7TTEC HoldingsTechnologyBPO1 API9.7Level AIArtificial IntelligenceContact CenterConversational Intelligence9.1OgilvyAdvertisingMarketingCreativeAgency9.1commandbarCompanyProduct AdoptionUser OnboardingIn-App Support8.7West Technology GroupCommunicationsArtificial IntelligenceHealthcare8.1Spring LabsCompanyArtificial IntelligenceComplianceFinancial-Services7.7Send4 TecnologiaCompanyE-CommerceReverse LogisticsReturns7.1ClarabridgeCompanyConversational AnalyticsText Analytics6.9UsermindCompanyCustomer JourneyJourney Orchestration6.9LogixboardCompanyLogisticsSupply ChainFreight Forwarding6.8Xinhe TechnologyCompanyEnterpriseConsumer InsightsProduct Sampling6.8LifemoteCompanyNetworkingWi-FiBroadband6.5Altitude SoftwareCompanyContact CenterCustomer Interaction ManagementCall Center Software6.4ConcentrixAI AgentsBusiness Process OutsourcingConsulting5.8Echo AI (fka Pathlight)CompanyConversation IntelligenceCustomer-Support5.7AssistCompanyConversational CommerceChatbotsMessaging5.5ConvergysAcquiredAnalyticsBusiness Process OutsourcingConcentrix5.5AirKitCompanyAutomationLow-Code5.0CogitoCompanyContact CenterConversation IntelligenceEmotion AI5.0LorisCompanyCustomer ServiceConversation Intelligence5.0QuBitCompanyPersonalizationE-CommerceRecommendations5.0Reply.aiCompanyConversational AICustomer Service5.0RightpointCompanyConsultingDigital Experience5.0WebhelpCompanyBPOOutsourcing5.0ZudoCompanyArtificial IntelligenceAI AgentsWarranty4.9BryterCXCompanyCustomer Journey AnalyticsJourney Intelligence4.6EmpirixCompanyInfrastructureNetwork TestingContact Center2.8EnghouseCompanySoftwareContact Center1.8EchopassCompanyContact CenterCloud Contact Center0.6

APIs with this tag (9)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Developing 1 Usable, with meaningful gaps to close
Cast In-app Delivery APIServer-side endpoint for minting a personalized Cast presentation permalink for one contact in one project,...48.4
Thin 2 Limited public surface area
Purplebricks Feedback APISingle-surface feedback management service used to manage viewing and vendor feedback across the platform.36.9Resultid APIRead API over Resultid's operational intelligence data - campaign data, campaign theme data, campaign trend...31.4
Emerging 5 Early or largely undocumented
Ushur Platform APIREST API for the Ushur customer experience automation platform. Documented operations (per the official Ush...22.4DAS Web APIThe DAS Web API (DASWebAPI) is DAS Technology's REST API for the CDXP platform, served from api.digitalairs...20.7Skechers Plus Loyalty APIThe Skechers Plus loyalty program enables customers to earn and redeem points across all purchase channels ...19.4Intermedia Contact Center APIThe Intermedia Contact Center API delivers customer experience features including screen pops, dashboards, ...16.2Touchpoints APIProgrammatic access to customer feedback forms and responses managed via Touchpoints.11.7
Minimal 1 Almost no public developer surface
TTEC Holdings APIThe TTEC Holdings API provides access to platform services and data for enterprise integration and automation.9.7

Score breakdown

Frequency
58.4
log-scaled weighted occurrences
Breadth
3.5
spread across providers
Quality lift
35.4
mean composite of providers using it
Cohesion
11.1
strength of nearest seed neighbor

Related tags

Contact Center 34 co-occurrences Customer-Support 19 co-occurrences Surveys 18 co-occurrences Conversational AI 24 co-occurrences CCaaS 9 co-occurrences Customer Service 12 co-occurrences Customer Feedback 9 co-occurrences NPS 8 co-occurrences

Where this tag comes from

Provider tag121
Api tag9

Cohort brief

Auto-generated

The 126 providers in the APIs.io catalog tagged Customer Experience, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.

Providers
126
all scored
Mean Kin Score
29.1
+8.4 vs catalog 20.7
Mean Agent Readiness
14.4
+4.7 vs catalog 9.7
Spread
0.6–77.3
median 23.9 · σ 20.2
How the 126 split by band
Exemplar 5Strong 13Developing 23Thin 20Emerging 31Minimal 34
Facet averages, against the whole catalog
FacetThis cohortCatalogDifferenceScored
Access Clarity 34.7 22.3 +12.4 126
Developer Ergonomics 26.7 17.9 +8.8 126
Operational Transparency 19 11.3 +7.7 126
Contract Quality 24.9 17.5 +7.4 126
Contract Governance 12.4 6.4 +6 126
Discoverability 65.6 60.4 +5.2 126

A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.

What this cohort publishes
ArtifactThis cohortCatalogDifference
MCP server (any) 33% 16% +17
MCP server (first-party) 14% 7% +7
Agent Skills 0% 0% 0
OAuth scopes 13% 9% +4
Security 94% 88% +6
Arazzo workflows 6% 2% +4
Governance rules 13% 13% 0

mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.

Top by Kin Score
  1. 1 Adobe Campaign 77.3
  2. 2 Birdeye 72.8
  3. 3 Lucidya Ltd 68.7
  4. 4 AskNicely 67.3
  5. 5 ActiveCampaign 67.2
  6. 6 Syllable 64.8
  7. 7 Reputation 64.5
  8. 8 Adobe Experience Cloud 63.4
  9. 9 Erxes 62.2
  10. 10 parcelLab 60.9
Top by Agent Readiness
  1. 1 Birdeye 61
  2. 2 Usersnap 55.2
  3. 3 Genesys 55.1
  4. 4 UserTesting 53
  5. 5 AskNicely 52.7
  6. 6 Sprig 52.3
  7. 7 ActiveCampaign 47.9
  8. 8 Authenticx 44.1
  9. 9 Adobe Experience Cloud 38
  10. 10 Vanilla Forums 36.7
All 126 members of this roster resolve to a scored provider in the catalog.Generated from the catalog build of 25 August 2026, across 26891 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.

Work with this as data

Every tag here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

Tools for tags

7 MCP tools reach this
  • find_tagsBrowse and filter every tag in the catalog.
  • get_cohortThis tag as a scored cohort — every provider carrying it, with scores.
  • cohort_statsPRO — the distribution across this tag: mean, median, band split, adoption rates.
  • cohort_rankingsPRO — the leaderboard, on composite AND agent-readiness axes.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools

Call it yourself

curl for this page
This tag 
curl "https://apis.io/api/v1/tags/customer-experience"
All tags 
curl "https://apis.io/api/v1/tags?limit=25"
As a scored cohort 
curl "https://apis.io/api/v1/cohorts/tag/customer-experience"
The distribution (Pro) 
curl "https://apis.io/api/v1/cohorts/tag/customer-experience/stats" \
  -H "X-API-Key: $APIS_IO_KEY"

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