Customer Experience
CXCustomer Experience
Providers using this tag (148)
Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.
Exemplar 10 Complete, well-documented, and agent-ready
Strong 23 Solid coverage with minor gaps
Developing 20 Usable, with meaningful gaps to close
Thin 29 Limited public surface area
Emerging 32 Early or largely undocumented
Minimal 33 Almost no public developer surface
Unrated 1 Not yet scored
APIs with this tag (12)
Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →
Exemplar 3 Complete, well-documented, and agent-ready
Strong 1 Solid coverage with minor gaps
Developing 3 Usable, with meaningful gaps to close
Emerging 4 Early or largely undocumented
Minimal 1 Almost no public developer surface
Companies reaching this through an API (5)
These companies publish an API, specification or operation carrying “Customer Experience” but do not classify their business under it. Listed unranked and kept out of the count above, because one tagged operation is not a statement about what a company does.
Score breakdown
Where this tag sits
148 providers carry this tag directly, and 381 counting the 2 narrower tags below and the 2 beneath them — 233 more to reach.
Related tags
Where this tag comes from
Markets provisional
Kin Score markets whose measured providers carry this tag. Share is the fraction of the market's measured providers that carry it — it describes the market, not this tag.
| Market | Share of the market's providers |
|---|---|
| Customer Support, Helpdesk and Contact Center | 42% |
Cohort brief
Auto-generatedThe 137 providers in the APIs.io catalog tagged Customer Experience, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.
| Facet | This cohort | Catalog | Difference | Scored |
|---|---|---|---|---|
| Access Clarity | 42.8 | 30 | +12.8 | 137 |
| Operational Transparency | 22.7 | 13.2 | +9.5 | 137 |
| Contract Quality | 26 | 18.6 | +7.4 | 137 |
| Developer Ergonomics | 31.8 | 24.5 | +7.3 | 137 |
| Discoverability | 64.7 | 59.1 | +5.6 | 137 |
| Contract Governance | 14.4 | 9.7 | +4.7 | 137 |
A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.
| Artifact | This cohort | Catalog | Difference |
|---|---|---|---|
| MCP server (any) | 23% | 18% | +5 |
| MCP server (first-party) | 22% | 16% | +6 |
| Agent Skills | 0% | 0% | 0 |
| OAuth scopes | 18% | 13% | +5 |
| Security | 99% | 99% | 0 |
| Arazzo workflows | 5% | 1% | +4 |
| Governance rules | 43% | 36% | +7 |
mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.
- 1 Gainsight 82.5
- 2 ActiveCampaign 81.1
- 3 Amazon Personalize 73.5
- 4 Birdeye 72.5
- 5 Zendesk Sell 72.1
- 6 Lucidya 69.8
- 7 NiCE 69.4
- 8 AskNicely 69.3
- 9 Adobe Campaign 67.6
- 10 Usersnap 67
- 1 AskNicely 61.7
- 2 Birdeye 60.9
- 3 parcelLab 56
- 4 Sprig 55.6
- 5 Genesys 54.3
- 6 Adobe Experience Cloud 54.1
- 7 UserTesting 53.9
- 8 Talkdesk 52.2
- 9 Usersnap 51.9
- 10 ActiveCampaign 51
Coverage caveat. 110 of 137 scored members had under half their catalog-attributable points satisfied at all (catalog_earned / catalog_max < 0.5). They are INCLUDED in the mean above. A large share here means the cohort mean is partly a measurement of how far our enrichment reached, not only of how these providers publish.Generated from the catalog build of 14 November 2026, across 41591 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.
Work with this as data
Every tag here is available over the APIs.io API and to AI agents over MCP.